Thank you for your constant updates and the care given to ensure quality repairs were done.
The bumper and lights on my car look great. The paint job is perfect, and I received the car washed and looking beautiful! Thanks!
The constant updates were excellent.
The team was very professional and kept me informed every step of the way. The workmanship was excellent.
Excellent customer service!
The staff at Metro Collision are very nice a proffesional, I've personally been working with the rep Polly she was very efficient in keeping in me inform on the status of my vehicle via phone and email, whenever I missed her call she left a very detailed message in which I appreciate very much. When I picked up vehicle I met the shop manager, I can't remember his name but he was also very kind and professional he was nice enough to have my vehicle re- washed before I left. There also another young guy there I never got his name but he was very helpful with helping me transfer my items from therental car into my own car. I loved the service and professionalism that's hard to come by these days, I would definitely recommend Metro to friends & family.
Thanks to Polly & All Metro Staff
You all are great! Thanks so much for your coordination with USAA, Enterprise and the great repair work. I truly appreciate your excellent service, and will recommend you to others :)
Vehicle Make : Land Rover
Definitely happy with the repairs provided. Rear headlight looks great!
It couldn't have been better. Everyone was great to deal with. I'd recommend your center highly.
I found the experience was wonderful. In a time were good customer service is hard to find, I have nothing but good things to say about Metro Collision. My car has never looked better and they were able to work around my crazy 2 job schedule. Polly was on top of everything and was there to answer any questions I had in an extremely quick time frame. I will be referring Metro to anyone I know in need of an auto repair shop.
Excellent customer service
I really appreciate the courteousness of all the people I dealt with at Metro. Ms. Polly kept me up to date on a daily basis as to process of repair was progressing.
The daily updates, customer service, and responsiveness to questions and concerns was unmatched. Thank you.
Courteous and professional.
Fantastic job and great customer service!!!!
Even thought I didn't respond I appreciated the daily updates on my vehicle. The staff was courteous, kind and a pleasure to deal with.
Can't even tell. Perfect paint matching.
Excellent service and work. Repair only took three days. I was continually advised of the progress on my car. Great communication and customer service!
Staff worked with us very well--gave us good feedback on progress.
Final result looks great and was ready as promised!!!!
Overall fantastic experience! Thank you for taking such good care of my car!
Good Job. Said 7 days but finished in 4 days. Great for me because my car mine for the weekend. Also good progress emails kept me informed.
I appreciate how friendly and amazing the entire staff was! They ensures I had a great experience and shall I ever have anymore car problems this will be the only place I take my car to!
I liked the daily updates on the status of the car and the work was well done
My car was returned to me with no gas...I was afraid to leave the lot!! I did not leave my car with Metro completely on E (I could not have driven it there if it were) so I did not expect for it to me returned in that manner...not a safe way to return a car to a customer. Even if you have to charge the customer, the car should be able to get me home after service...mine was not! My experience in getting a rental was very difficult and confusing and resulted in me not getting a rental at all. Finally my bumper was not correctly re-attached. The bumper was an easy 10 minute fix, but shows a lack of attention to detail.
Especially as a woman coming to get an estimate can be intimidating. Frankly, I always prepare to be talked down to or taken advantage of. This experience was great. John looked at my car, and explained to me what damage I did, and what they would do to fix it. This was extremely helpful and really made me comfortable coming to your business. From the moment of the estimate to the finished product, I have been extremely happy. The updates on the status of my car was fun to read, and I could start to anticipate when it would be done. I will , and have recommended your business to friends and family. Thank you
Great work, friendly service. Thanks.
Polly was awesome! She got us in quick, explained the entire process, and gave us daily updates. I just want to pass on to the entire team at Metro Collision "GREAT JOB!"
Highest quality results and customer service! Highly recommend anyone needing work done on their vehicle to use Metro Collision.
Service was fantastic and I am very happy with the results!
You guys were great!! Kept me updated daily.. My car was ready on Thursday, I told you guys I will be in Ohio for the weekend. I asked if there is a storage fee for leaving my car there until Monday once I got back, you guys said no.. went in to pick up Monday saw on the wall there is a fee BUT I didnt get CHARGE!! You guys are awesome! Thank you for understanding!!
Very satisfied with the repair work you have done on my car!
Polly was very pleasant, helpful and understanding. Everything went smoothly, she kept me updated on the progress of the repairs every step of the way. Car looks great, thanks to the professionals doing the work!
The side That was repaired was beautiful and shone. The other side was srill dirty - the bird poop was a bit of a let down. :)
Customer service was above top notch. That makes it worth the repeat business if we ever need repairs again.
Good work and it was completed early.
I can confidently say that I felt at home each time I come to your office. I also felt very impressed with the way you kept on informing me on the progress. I am so much satisfied with your delivery
great service and your continuous repair updates.
Everyone I came in contact with was very courteous. Polly sent updates every day! Very pleased with the work done on my car.
I was impressed with the professionalism & caring customer service received. Thank you.
We loved the automatic notification system using texts and emails and were REALLY impressed with Polly! She definitely keeps everyone up to date on changes and provides a warm contact in what is a stressful and expensive experience.
Fantastic service. Quality of work is excellent. Customer service and communication is top notch. I will recommend Metro Collision to everyone.
Metro Collision did a great job, provided daily updates and delivered my Jeep fully cleaned/detailed. Overall, an outstanding experience.
Thank you so much for working with my schedule and having my car ready. I very much appreciate it!
The staff was amazing! So helpful and informative! My car looks great!:)
David at Toyota was terrific
Your emails kept me informed
Great service and great company
Great people to work with and kept me informed all the way through.
Great service. Transparent scheduling is very nice.
I'm a little concerned about bubbling around the trim.
polly is a very good employee!
Polly was amazing- very friendly, very knowledgeable. I didn't really have any interaction with anyone else. Loved all the updates on the progress of the job.
Excellent job overall. Close attention to detail. The customer liaison, Polly, was absolutely superb in every respect.
Everything was great!!!! Will send anyone how needs body work to metro.
The service and the people are fantastic.
Outstanding service. Customer-oriented, friendly, professional staff.
Great experience and repairs to my car. Informed
Of the status on a daily basis
Excellent job! Thank you very much!
I appreciate the continual update on the auto while in repair and the timely finish to all work. The car looks great.
Great experience. A little too many emails but do appreciate being informed!
outstanding status and customer service
Everything went very smoothly. The email updates were extremely helpful and appreciated. Job was done in the amount of time that was quoted and the work turned out great!
Thank you for all your help, you have been most kind keeping me updated through out the two weeks repairing my truck.
Great job! Very smooth process. Polly is great!
From start to finish, Metro provided excellent service and support while repairing my vehicle. Timely updates and accurate information. Well done!
Polly is so helpful and friendly. She always offers to help and takes a personal interest in the customer.
Nicely done and ahead of time - just a great team to work with, for sure! MANY THANKS!
Great communication helped. Great repair work as well. 100% satisfied
Service exceptional. Kudos to the staff, especially Polly Flores. Very cordial person.
Prolly and John were right on top of my repairs and we're updating me daily. They were a pleasure to work with. Thank you.
Metro Collision kept me continuously informed on progress and even finished the work earlier than expected. They also did an excellent job coordinating the rental car situation.
Excellent service!! My car was repaired one day earlier than expected and was freshly washed and vacuumed.
Thanks for your good work
My car was finished faster than expected, and Polly went way above and beyond to ensure my experience with enterprise rent a car was smooth and hassle free
I am very impressed with your entire team, and with the work on my car. You all went the extra mile in customer service and the work itself is great. Please make sure that Kevin and Polly know how happy I was with everything, and that it was a pleasure to work with them. Denise Duncan
Metro collision service was outstanding. They gave me a ride home after I dropped off my car, which I know was definitely something they didn't have to do. They were genuinely concerned about my ability to commute without having to get a rental car since my insurance didn't cover it. I received daily updates about the progress of my repaires, and they explained everything to me in detail about the repairs and cost when I picked my vehicle up. Great service all around!
Very professional, old car looks great!
Communication throughout the process was excellent. Able to get any questions answered very easily. I was kept informed throughout the entire process. Much appreciated!
Good customer service, on time. specially POlli she is very nice
Mrs. Polly and Mr. Kevin friendly service. Good turnaround especially after the Labor day holiday. Repair looks good almost like new.
Thank you for your professional assistance.
, great job on the car. It was done quickly and I would recommend the shop to anyone who needs body work done.
It was somewhat difficult to be without the car for that period of time because we had house guests from out of country and had lots of places to go. But that's not your fault!
Great recommendation from my insurance company-I am very happy with Metro and the communication, repair and follow up was excellent. Thank you to everyone and especially to Jerel Horton!!
Excellent staff and outstanding work.
Great job, good customer service. Friendly crew.
Please thank Kevin for his attention to detail and excellent support.
Overall good timely service
Outstanding service from start to completion. Professionalism at its finest. I will recommend anyone to Metro Collision they make such a horrible experience of having your vehicle unexpected damaged to repairing it to perfection. Thank you Polly & her team of Rockstars!!!!
Excellent customer service. Clear communication at every step of repair and car was completed several days ahead of schedule.
The team at Metro Collision Center is superb! From Polly at the front, as well as the team of technicians and quality control, they ensure that you are 100 percent happy with your vehicle.
It was a great experience. They were great.
TREMENDOUS JOB! We are totally satisfied.
Email notification was great.
The éstimator told me 4 days and I said I couldn't He then said he could do it in 2 days but definitely in 3. I got a message the next day telling me 4 days It took 4 Not ethical
Kept informed of progress. Delivery was expedited per late request. Staff was very polite and helpful especially Polly. Thanks for a good job.
Friendly, efficient, kept me well informed of the progress of the repair.
The team (Polly, John Edland) were unfailingly courteous and helpful. However, I was disappointed that a snafu in the repair process added another four days (and additional rental car fees) to what was already a very long process.
Thank you for an excellent experience.
They were excellent with repair work, kept in contact with me constantly, were pleasant and professional. I would use their services again and would highly recommend them to others.
Kevin and Jonathan shuttled me home; nice gentlemen and very professional.
Polly, the receptionist, was most helpful when I called in with questions.
The work looks very good and the price was far below dealer's quote by phone.
Polly and Kevin were great
Fast and professional service.
Although the repairs took longer than expected, I am very satisfied with the way Metro kept me informed and assisted with the rental car company. I would like to single out Polly for going the extra mile and Kevin for his efforts to get the repairs done as quickly as possible.
Polly and Jarrell were very helpful in seeing that our car repair experience was very successful. We were informed daily on the repair progress. The car exterior was very clean ____ thanks for a job very well done.
Not only was my car delivered earlier than expected, the everyday update by a very polite lady was most appreciated. I commend you on your customer services. The rental car was also appreciated as my only other car was on its last legs.
Thank you very much for handling our case so professionally, fast and with much kindness. I was very impressed how easy it was to get a rental van without lifting a finger on my part. Great cooperation between your center and the Enterprise! Thanks for washing the car! It looks really great after the repair. I had a very good experience with your company and will gladly recommend you to al of my friends. Thank you!
Great customer experience. Special thank you to Polly and Jarel for their professionalism. Quality work and received car back well ahead of scheduled date. Will use Metro again in a heartbeat.
The employees were very attentive and helpful throughout the entire process. The repair was completed ahead of schedule. I'm very please and satisfied with the result.
If there is one area I would criticize it would be that there were too many text messages regarding my service. While I do appreciate being kept in the loop, I would suggest adjusting the amount of time customers are contacted.
I loved that the car was cleaned and vacuumed for me. It was totally unexpected and I felt spoiled and taken care of like a princess. Thank you.
I had nothing but good experiences with their repair of my car
My vehicle was quickly and expertly repaired. All employees with whom I dealt were pleasant and helpful.
Metro did not inform us of the risk that the work would take longer than expected until the day that the car was due. When extra parts had to be ordered was when we should have been revised.
I emailed for help because my radio must be reset with a security code since the battery disconnected at some point during repair. I was told by the shop to check the manual or call the dealership. I checked the manual prior to asking the body shop for help and lived in another state when I purchased the vehicle. I have called three dealerships for help to no avail. I now must take a day off work to drive to a Honda dealer for help with a radio that worked until having body work done. This is a massive inconvenience.
I had a very good experience. they take care of me very well.
Terrific work. Car looks better than I thought it would.
Great service. The job was done professionally and quickly. The people are great to deal with and well informed.
Great job on the appearance of repairs of the damaged area. Time required to do the work (3 weeks) is questionable. I did not have a car during that time. I was told before I dropped the car off that it would be one week for completion of the job, the parts had been sourced, and were on site. Apparently one or more parts were not acceptable so had to be reordered. I'm wondering if the acceptability could not have been determined before I delivered the car. Another issue was the radio. It worked before the repairs but not after. I was told it was because welding was required so the battery was disconnected. In turn, that required the radio to be "reset" (?). I would have felt better if the issue had at least been addressed as to how to remedy the situation (other than "reset") if not fixed. While the radio was not part of the reason for or included in the original assessment for repairs, I would have paid extra to have it fixed if required. Finally, Polly did an exceptional job keeping me informed of the progress on the car. She appears to be very knowledgeable of her job. That and her apparent work ethic and efficiency would certainly be a tremendous asset to any company.
Excellent experience! I really appreciated the communication about the status of the job and expected completion. Polly is wonderful
Super friendly, VERY fast service! Employees really care about you and fixing your vehicle right and make it whole again! Would recommend them to any and everyone!
Thanks a lot to Polly for providing me with daily updates on the status of my car repair. And thank you to the people who fix my car and in a speedy manner. I appreciate it a lot.
Repairs were done correctly, but I asked to have installed a "Trailer hitch with heavy duty" for my truck instead of the regular "trailer hitch w/o heavy duty". I was told all along the process that it will be no problem, I was even given an estimate for it and that I will pay the difference. It was not until the moment when I pick up my truck that I noticed it was not done as promise. I left your center very disappointed.
Metro Collision did and excellent job repairing my vehicle. The paint looks very nice. Also Metro had great open communication and keep me up to date with what was going on with the repairs through the process. I definitely recommend Metro Collision to other customers.
Polly made the whole process as pleasent as possible considering my car was injured and had to be repaired. She even made the Rental car pick up and drop off go smoothly. She should get a nice Christmas bonus.
Next time I choose only metro collision
Your customer service is excellent. The repair was done so well that I can't tell where the damage was. What really impressed me was the total detailing that was done! My car looks brand new!! I am so grateful and pleased. Thank you! Peggy H
The staff were very easy to work with, especially Polly. That made it a pleasant experience. I would recommend Metro to friends if they needed car repair.
Polly and Chris are the best. Not only was the repair completed ahead of time but they also took care of the rental car details for me. What a great team!
My car inside has a terrible paint odor inside the car. Have had to drive with the windows down since I picked it up Friday morning.
I would definitely recommend Metro Collision. The service and staff are excellent.
The team kept me informed of progress including possible delays due to parts and did an outstanding job of the repair. My Navigator looks good as new. Thanks again.
Customer service was incredible and kind--thanks Polly--and Mike and his crew completely restored the car! They are the BEST--cannot thank Metro Collision enough! ????
Polly and Mike were real nice and professional
The customer service was great the problem I had was when I picked up my vehickey and discovered that the none of the rear lights including turn signals are not working. I think there should be some kind of post inspection checklist that at a minimum would include the vehicle being road worthy. I will be back to drop the vehicle off in the morning but it is a great inconvenience being that I work midnights and I get off at 630am and will need to find some type of transportation if it is going to be a prolonged thing.
Your staff that I came into contact with was lovely. When I initially called your business, it was Polly that won me over
To use you to fix our vehicle! Thank you.
The individuals were very helpful and the work was excellent.
Completed ahead of when promised. Good job.
Awesome job. Great service and great people. If ever I need anything you guys are my first choice
The friendly staff and speedy service made the experience (I can't believe I'm saying this about collision damage repair) a fun time, I really mean that! From the moment we walked in the door we felt welcome and relaxed and that gave us a good feeling about leaving our cat there. We have an Autistic son and he can get loud or fidgety if he is uncomfortable. The staff went out of their way to make him feel welcome and that made all the difference in the world to us. We don't always get treated like that and for that reason I can honestly say I would recommend Metro to anyone I know who needed their service. Oh yeah, they also did a great job on the repair and were done a day earlier than expected. Excellent experience and I am happy to write this in support of their business!!
Great service, and excellent communication on repairt status. Much appreciated.
The repair looks great. We were extremely impressed with your staff and the communications we received updating us on the repair status. Metro is a top company and we highly recommend.
Excellent customer service. Called n kept me informed every step
Of the way. Car was completed when they said it would be. Honest, hard working, respectful and caring employees. Couldn't ask for more.
My experience couldn't have been better at Metro Collision. Everyone was very professional,friendly and caring, I was well informed of the progress on my car and everything was done on time. Cold not ask for more. A HUGE thank you!
Outstanding from start to finish. Polly was great, I was informed at every step of the process (almost but not quite over-informed!) and you guys had the truck ready ahead of schedule. Couldn't be happier! The repairs look great and my A/C is cold as ice. Thank you very, very much.
Appreciate the shuttle service. Thanks for cleaning the car. Very good job overall
Mike and Polly were very nice and always kept us informed of our car's progress. Very professional. Would recommend to everyone.
Friendly, efficient customer service, beautiful repair work, and so efficient they were done a day early. I was very impressed.
you are certainly a terrific warm friendly helpful efficient team- led by Polly. :)
The customer service and communication was superb. I will refer everyone to you for their body repair needs.
Working with Metro was great. Both Polly and Gar were extremely helpful and kept me informed throughout the the process. The car looks great and was ready sooner than originally projected. I really appreciated Polly's assistance coordinating with Enterprise (and USAA) for the rental car.
Excellent work done fast.
I want to thank you all very good service.
Great communication! Never had such status reorts ...On anything
Thank you for the timely updates
Thank you for a very friendly and professional team and work well done. My car was repaired very quickly and ready a day before it was promised. Metro Collision even washed it! Nice surprise. Thanks again!
Gar & Mike worked with me to get the repair done the way I wanted it on my Honda Element, I will use metro collision again on my Volvo for touch-up on the bumper.
I've came to metro collision twice as i knew from the first time they did great work and the customer service is outstanding. Receiving updates about my car was great, kept me informed and i had the peace of mind that my car would be fixed right. Thanks to mike and polly who helped me greatly once again and thanks to their team who had my car back out on the road looking great! I dont look forward for my car being damaged again but if it were to happen i'd definitely come back for metro collision and theteams help. Thank you guys! -Brian Pacheco 2014 Black Scion tc
Vehicle Make : Volkswagen
You guys did an excellent job taking care of me and my car. Thanks for the work.
A very positive experience. Everyone I dealt with were extremely friendly, helpful and understanding. I appreciated their kindness.
I would highly recommend Metro Collision.
Vehicle Make : Mitsubishi
Had great experience working with Heather and Polly. Made me feel that they were genuinely interested that the outcome of my repair job met with my approval and satisfaction.
Linda and far were very professional. I got my car back many days earlier than expected
You guys were awesome! Thanks for taking good care of my truck!
Made a trying experience palatable.
Great caring people
The interior door panel on the drivers side was damages when my so picked it up
Metro Collision was very professional and always kept me up to date with everything that was going in during the whole process. They were very pleasant to work with!
Please accept my sincerest appreciation an thanks to all of you who contributed to a job well done on my Mustang.
I am extremely happy with the work the Metro Collision performed and the customer service team was outstanding and helpful.
Friendly, helpful personnel. Great job on my truck at a reasonable cost.
HELLOW I,AM SATISFIELD,MY CARR,IS A VERY GOOD THANKYOU,GUYS ,MAKE GOOD JOB,THANKYOU VERY MACH,,