Impressed with the customer service, detailing of the truck and the repair. Have already recommended to three people.
I was very pleased with customer service. That's what it's all about . Job well done. Pleasant experience.
Above and beyond all expectations. Fixed my door that had been put together wrong and cleaned my car inside and out. This place is the h!t
Very satisfied. The door that was dented looks great, the paint matches, and getting the car detailed was an unexpected surprise.
Kristin is always prompt and professional
Love the uodates. Great job
Appreciated the detailing. The work on the car looked first class. Would definitely take my car here again and would recommend Fix to others
You all were wonderful and I feel went above and beyond to keep me updated on the progress of my car. You not only made it look brand new but you cleaned it inside and out. Thank you for everything, Charity W
Vehicle Make : Volkswagen
For me the customer everything was easy.
I immensely appreciate the care given by Fix Auto to keep my car from totaling! I have no words to describe how grateful I am for that, especially with how well my car was put back together. I also appreciate how quick it was to get my car back to me, especially since it was around the holidays.
Excellent communications from day one to delivery. They worked actively with insurance to get reimbursement. My car is delivered I time in incredible condition. I highly recommend. Thank you for a job very well done. Barbara
Staff was very nice and responsive.
I'm very happy with the excellent service and quality work
In addition to a friendly Staff and mechanics, I really appreciated the fast email updates. Pre-inspection and post feedback with examiner upon delivery of vehicle repairs was a welcome experience too. The quality of repairs appears to be top notch too! I will recommend and take my repairs and/or projects here in the future; i.e., I recommend!
Excellent service. Quick, professional,?and personable.
This was a 100% positive interaction and experience. It began with Kristen doing an excellent job communicating with us, making sure everything was on track, etc. You all finished early and we really appreciated the app. We will definitely be return customers
Best service I've ever encountered. I thought Hugh was good, but your commitment to environmental responsibility, your willingness to mediate between vehicle owners and insurance companies and your determination to work with customers rather than treat them as outsiders takes auto repair to a whole new level. Congratulations on a job well done fixing the damage to my car.
I am a person who really appreciates good customer service and Fix Auto exceeds the good and jumps to excellent customer service, no kidding. I believe this is a direct reflection on their quality of work and the integrity of the business. I am grateful we have this business in our small town. My car was finished a week ahead of schedule. Thank you sincerely to every member of your team. It made a difficult time in my life so much more manageable. You are awesome 10/10.
Your communication and followup has been top notch. I haven't had a chance to see my car in the daylight yet, but I assume it's going to look great. Thanks!
You are the best!! Early and perfect.
The experience was what it should be, and I will not expect any less when I need your service again. Thank you very much each and everyone at FIXAuto you are a team.
Something to Ponder----
*It is okay to be wronge about a right.
*Give me one reason why it will work----not 12 reason why it won't work.
You guys are going to do great.
Thank You Very Much.
Customer service was excellent; they worked with me to get the repairs done quickly and met a lower estimate I'd received from another shop. The repair work was excellent!
I love the daily emails and the fact that my van was detailed. I wasn't expecting that. It was great!
Vehicle Make : Volkswagen
I am very unhappy. As soon as payment posted changed the agreeement I made with Kristin before bringing my car in. Kristin was absolutely aware I would not be back to Juneau before Jan or Feb. She told me normal courtesy offered to customers. Day after payment said get car now. This is going to cost me hundreds and hundreds of dollars and is so unfair. I have not even viewed the work done on the car or spoken to an actual mechanic a single time. So disappointing an experience.
Thanks for making it easy
I appreciate the timely work and good communication all through the process
The car looks perfect, very fast customer service. I appreciate the whole service that was done for me and my car. Good experience and will probably the go to place for me now.
Hi, so far everything looks great. Thanks, Andy
I had a new hood installed on my 2002 CRV. I was worried about the paint color not matching the rest of the car, but they did a superb job of blending the colors of the fenders to match it. I believe they also cleaned the rest of the vehicle. It looks like a new car.
I am really excited to see my car less damaged and clean, friendly and wonderful customer service. Thank you so much!!
Awesome job. Would recommend to anyone looking for car repairs.
You all did a great job. My looks fantastic!!! The service there is top notch. Thank you all very much
Kristin & Sean were very nice, accommodating and professional working with me as a customer. I had my estimate within a couple hours or less after my initial visit which was surprisingly nice considering the pace most of Juneau moves.I would go there again to have work performed and would recommend Fix Auto to family & friends.
Vehicle Make : Mini Cooper
Excellent repairs. Completed on time. Service was very professional and friendly. They took care of everything with my insurance company directly no fuss no muss. Even took the time to clean the interior. I could not be more pleased with Fix Auto!
Vehicle Make : Volkswagen
I really appreciated the amount of care and attention to detail by the team. Thanks for everything! And thanks to Kristin for taking the time to pick me up from returning my rental car.
The car repair looks great but the front desk service was above and beyond. Thanks again
I am anxious to see the car in day light! But it looked good when I picked it up. I am pleasantly surprised at the timely turn around. Thanks.
My car was fixed timely and I was pleasantly surprised when I got in my car and found that it had been cleaned. Thank you for making this an enjoyable experience!
Vehicle Make : Mini Cooper
I appreciated the extra attention to details - the periodic messages letting me know when to expect the work completed; how nicely clean my car was left (better than when it went in), and that all the charges were discussed and accurate right from the start. Everyone was friendly. Best of all the job was done well.
Job well done. Fast, looks amazing and Thank you for cleaning the inside of my truck as well. Above and beyond great service!
thank you for the speedy work completed on my truck the turn around time was amazing!
Also thank you for taking the extra time to detail the inside of my vehicle it looks great!!
the detailing was a very nice touch. If you provided this as an option on an occasional basis I would consider it in the future.
Open on weekends! Hard for working people downtown to get to/from your shop during workdays.
I am beyond impressed with my experience with Fix. Kristen is awesome and so helpful, loved the email updates, and the car looks beautiful! Also thrilled with how quickly and efficiently everything was done. Hopefully I don't have any more "incidents" but if I do I will be back, and will recommend Fix to everyone I know. Thanks everyone!
You did a great job!! A a big thank you for cleaning my car. It was a nice surprise. Thanks!!!!
You guys were very helpful and professional. Great job on my Pilot!
Once again, an excellent job.
Appreciated the positive attitudes and good communication.
Very friendly and helpful staff. Outstanding work, fast service and prompt replies to emails and phone calls. If my car ever needs body work again (let's hope not, no offense), I will be bringing it back here.
Awesome place :) always know what's going on with our vehicle. Customer service is amazing
I was pretty happy to the service that you provided for me. I will recommend your shop to my family and friends. Thank you.
Great work and friendly service. Would highly recommend. Thank you.
I am blown away by the customer service! Fix auto not only did an excellent job repairing my car after I hit a deer but they also went above and beyond to take care of me as a customer. Kristen drove me to the airport to pick up my rental car and then picked me up there after my car was ready. I received updates about the repair via email and it only took them 4 days to do the job. When I got in my car I was so pleasantly surprised to find it had been detailed too! Free of charge. They also completely handled my claim for me. This is such a nice change of pace from places like Mendenhall auto who charge you $150 just to do a bad job of vacuuming out your car. My car is seriously like new after being at fix auto. Thank you so much! I'll never go anywhere else again!
Thanks for being a good team work you guys are awesome thank you
The work you did on our truck was excellent thank you so much.
Timely & very nice job. Car was detailed to, awesome job guys.
Thank you for your professional service with your entire staff. Workmanship is exilent.
Customer service, constant updates on job at hand, exemplary workmanship, Fix Auto as it all. I can't say enough about the amazing work and quality Fix Auto provided customers!
I was more than satisfied with the quality of work, excellent customer service and the overall feeling that this was a place that took pride in every aspect of their business. I would highly recommend, and I will. Than you again, and I especially want to thank Kristin for coming to pick me up, that went above and beyond! Laura M
Great service - well done! ????
This was the best experience! The staff went above and beyond in their service.
My car looks amazing! Love the staff there. Everyone did a great job from start to finish.
Appreciated the updates and access to the vehicle on my arrival on a Sumday
Fast, Professional, and easy. Thanks again, and will recommend :)
You were very professional and timely with all aspects of the repair. We loved the text updates. The car turned out beautiful and we are very pleased. We will recommend you guys to others! Thank you for your excellent service.
I was very pleased with your extra-mile service. The car looks good. Thank you.
Everything looks good and the staff was very friendly and helpful!
Fast, professional, kept in contact regarding timeline, offered rides, cleaned inside/detailed, handled all insurance communication, superb work. ... And free licorice. Thank you!
Loved the work done and the level of communication during! I would most definitely use Fix Auto again, although I hope I don't have to!
I was surprised to find the inside of my car cleaned after the work done on my front bumper. Thank you fix AUTO!
Sean, Kristin and Rolly are all professional, caring folks! My car is fixed, looks amazing and completed ahead of schedule!
Many thanks and good cheer all around!
Thank-you for repairing the damage on my vehicle so quickly. My daughter is very happy.
I was very happy with the excellent customer service and quality of work performed. Thank you Sean and Kristin.
Great customer service! Very professional and prompt. I won't hesitate to recommend.
Service went above and beyond expectations, thank you!!
The team worked fast and I had my car back within the same week. The team made sure to help me and reassured me they were there for me as a customer. Atlin gunalchesh. (Thank you very much.) I would highly recemend Fix Auto Juneau to others.
Great friendly service, great staff and if needed will be a place I would recommend or go to again in the future.
Secure windshield and a great cleanup
They do excellent workmanship
They did a great job. Very friendly staff. The repair was completed on time. I appreciated the status updates.
They did a great job on the vehicle. But more importantly they were very helpful through the whole process, keeping me up to date. Made a very lousy situation more than tolerable. They are wonderful there
I was very impressed by the level of professionalism shown. The job was done on time, as communicated and exceeded my expectations in several ways.
You went beyond expectations in fixing my vehicle from the first contact with fixit all experiences were great!
Overall repair looked better than expected. And the attention to detail was evident. Thanks guys
Sean's work was very good. His original estimate came right in on the money, he apprised me of continuing developments, and delivered the car a day earlier than expected. Kristin, at the front office, was always upbeat and ready with clear, useful, and correct information. -Jon
Very pleased that when I came to get my vehicle they were washing it and also vacuumed the inside. You have my business from now on, thank you.
Very friendly & I was very pleasently surprised that they vacuumed my car!
I want to thank Fix auto for taking great car of me and my car I was extremely surprised with the awesome work that was done. I would also like to say I didn't expect to find the inside of my car detailed that was a very nice surprise as it is hard for me to clean my car with my health issues. I will be recommending Fix Auto to anyone that need auto body repair.
Shane and Kristine were wonderful to deal with. I feel totally confident in the services provided and will plan to use FixAuto if the need arises in the future.
Excellent service from estimates thru daily updates to finish.
Very satisfied with your workmanship.
Will reccomend Fix Auto to all,
Good work and very proffessional!
They did an awesome job! They made my car look brand new!
Professional staff, very accommodating and able to assist us in a unfortunate situation. The staff at FIX AUTO were very clear on how the repair would go as well as the estimate of the charges were accurate. Having this experience with this company surely will bring us back if we have any vehicles that need work done. Thanks FIX AUTO.
Very happy with the work that was done. Fast and efficient. And the car wash and detail was an excellent bonus. I will recommend you to others.
Thanks for the excellent job.
My experience with Fix Auto Juneau was absolutely satisfying! I took my car in, every detail was explained to me and the pick up date was discussed. (Three days)! I got a msg just after two days that my car was ready!
When I arrived to pick up my car at Fix Auto Juneau, all of the details of what was replaced, repaired and painted were explained to me and I was given a copy of the warranty. Needless to say, I left the shop with my car and a huge smile on my face! I like knowing that I received high quality work on my car and knowing that I can trust Fix Auto Juneau to repair my car with no worries. My car looks and runs perfect! 5 Stars Fix Auto Juneau!
Appreciated the extra help you gave in getting me to the car rental place and back...especially with my injury.
Friendly too. Pat
Great job! Highly recommended
Great work and quality- Staff was very professional!
Fix auto gets five stars from me, from the day I dropped off my car that was badly damaged in the front and I was told it would be put back together like new with using Honda genuine parts . Fix is a complete team organization from the estimates to the updates via text, I was never out of the loop of knowing exactly what was taking place , I was treated with a very sincere attitude from each employee that I dealt with, I was given rides to and from the rental car place and today when I went to pick up my car I had a thorough explanation of exactly every detail that was put into fixing it . I was also very satisfied with the beautiful detail job they did in handing my car back over to me it looks just like new thank you fix I will recommend you to everybody. Namaste !!!!
Thank you for getting my car fixed so fast and the great customer service provided by your organization!
The best customer service and caring people. Everyone from the front desk to the owner made me feel comfortable and relaxed. The finished product was even better. My car was clean inside and out and that made me feel as though my business was appreciated.
The repair work done is great, and the length of time to do the job was greatly appreciated. Then to pick up a very clean car in addition was the cherry on top. You will be highly recommended by us. Thank you!!!
The personnel that take care of me personally Kristin and Sean were great with me
Sean and Kristin were terrific. Sean went out if his way to answer all my questions at the beginning of the insurance claim process. Kristin made sure I was scheduled and everything was taken care of. Even when my insurance company made an error. They were both very pleasant and professional. Thank you!
Fix Auto, from introduction to completion treated me with professional courtesy and small town friendliness. The work was exactly as advertised and the price was fair and matched the estimate. I would not hesitate to send a friend here who needs car damage repaired.
You were a great group of people to work with. Thank you.
Awesome job. Looked good as new. Plus cleaned interior of car which I wasn't expecting!
Really appreciated email updates throughout the process.
Very professional. Great service. Extremely helpful with navigating the insurance process
You guys did a really great job! My car looks nearly perfect!
Very helpful and knowable staff!
The repair was completed on time as promised, the vehicle was clean and very nice.
I appreciated all the communication during all phases of the repair.
Very helpful and friendly. I knew in advance everything that was to be done to my car.
It may not be from Fix Auto, maybe Mike Hatch Jeep? My auto start was disabled when getting my car back. It may be when my sensors were checked? Minor issue, but thought I'd like to point that out. Other than that, great customer service. Kristina at the front desk was very communicative. Sean, was helpful and knowledgable. Rollie did a great job with the detail. Thanks again, Fix!
You guys are awesome best experience ever. You guys rock!!!!
Good explainations of what needed to be worked on.
The repair work was top quality. Not only that, my truck was cleaned / detailed ,inside and out, after repairs were completed. My 15 year old truck looked brand new when I picked it up!
Office staff gets an A. I got a daily update and the crew was very polite and knowledgeable.
Well done and....thanks! I highly recommend Fix Auto Juneau.
The work was very well done - can't even tell the damage was there! Thank you for the extra touch of cleaning and vacuuming the inside. I really appreciated that!
I was impressed with the speed of the repairs, and the text updates on the progress of the repairs was awesome. A wonderful surprise was that my car was cleaned and smelt fresh when I got into drive it! Great surprise. Juneau fix auto would be my first choice of a repair shop to go to if I ever need one again.
Fantastic cystomer service. My car looks great inside and out. Text messages were great. Thank you for setting a new standard in excellence in Juneau!!
Fastest repair in Juneau! Got my car back a week early. The staff were total professionals and extremely caring. This is the only place I will trust with my car here·
awesome quality and customer service!
Vehicle Make : Volkswagen
I did not expect a body shop to look so neat. I will recommend you to anyone who asks.
My car was completed in a timely manner and ready a day early. I appreciated the texts updates and my interior was even cleaned and vacuumed out! Excellent !
I really appreciated the work you guys did and the care. I especially appreciate the time and care you took to clean the inside and outside of my car. You did an awesome job repairing the damage to my car. Everything was greatly appreciated, thank you very much!
Friendly and helpful service all along the way. The work was done quickly and looks great. I also really appreciate the inside of my car being detailed! What a bonus! Another thing I really liked was the ability to communicate via texts.
Thank you for a wonderful car experience. I hope not to need another one soon but, if I do, I will come back to Fix Auto Juneau!
Thank you all very much! The staff was polite and professional, and I appreciated the consistent updates. Being in an accident is no fun, but you made the process easier.
I will be calling next week to discuss my bumper repair.
Sean and staff are great to work with. They are professional and care about their work. I enjoyed their texted updates. They got the job done a day early. Car is running well.
My experience at Fix Auto was top notch. Besides being extremely competent and prompt, the quality of customer service is unrivaled in Juneau. I would recommend them to anyone who values their vehicle.
I am happy with all work done. Vey satisfied. It was a bonus you team detailed it. Thank you soooo much!! ????
Thanks for keeping us up to date and for no unpleasant surprises
From start to finish, outstanding service with outstanding results on the repairs. A in my book-
The repairs were top notch and they finished a full day ahead of schedule.
Haven't seen the car yet but very courteous, helpful and clear about repair job.
Extremely professional and timely service. Thank you for an exemplary job!
Great, prompt and affordable service.
Great job on the scratch repair. The clean interior was definitely a plus. Between dealing with GEICO and you guys, it made the process super easy to deal with. Thank you.
Excellent service at every step from the estimate, to dropping off the car and getting a ride to work, to picking up a perfectly repaired vehicle. Thanks to Sean and everyone.
I really am happy, it's like the accident never happened
The BMW looks great! Thanks.
YOU GUYS ARE AMAZING AND LIFE SAVERS! GOD BLESS YOUR SOULS!
Fix auto is the best!! I would recommend them to everyone great service and very nice people. I am very satisfied with the service to my vehicle.