Misfit on rear bumper seam and paint chip and bubbles on bumper
The repair time was a little more than I expected; however the completed repairs are very satisfactory!
Everyone were professional and courteous
Overall I am very satisfied
Thanks so much Chad (and staff)
Quality of work appears excellent. Daily updates were great though they stopped the last 2 days. Last day was frustrating as it was unclear if the repair would actually finish on time.
Great work and great staff, however my advisor was completely horrible. Don't email back, didn't return calls, and when my car was ready I was never notified. Just horrible. If they assign you to a Chad from East Ponce location in Decatur ga, ask for someone else.
Looks good but rides a little rough
Thank you for you wonderful service!!! I love the job you did for me and my ****...
It's nice I love it thank you!
I was very please with the work done on my Truck. And they keep me informed as to how the work was going. Great Job.
I was well taken care of . Big thanks to Tracy!!!!!
My front lights do not work, the check engine message is lit, my windshield is cracked and my car makes a weird sound when in reverse. Due to the lights been out it can't be used since the police might stop me. That's what I've discovered so far. Please call me at ****-****-xxxx after 11am
I did appreciate the text updates, but when I went to pick up my car, there was sticky white stuff on the repair area that I saw immediately, even without my glasses on. It took a while for Chad to clean it off, and it wasn't completely gone. Don't you have some type of final inspection process when you fix a car? I was very surprised that the car would be given to me like that. No, I wouldn't use your service again.
Alesha was great. The only problem I had was when I arrived to pick up the car on Friday at 10:50 am I was told everyone was in a meeting and no one was available to get the car. I waited for nearly an hour before I could get the car. Not a very good experience
As a woman, I appreciate being treated respectfully which is unfortunately a rarity in the automotive industry. You kept is well informed and we're always on time. I have already recommended you to a friend. Thank you
Vehicle Make : Volkswagen
Well, my car sat on your lot for 5 weeks before anyone tried to begin the repair, and no one at the shop seems to be able to explain why: not the rep I talked to directly, nor their boss. I tried calling the regional manager--left a message, but haven't received a callback. The manager at the site where my car was repaired also promised to pass on a message to the regional manager. And, when I got the car back today, finally, three warning lights were lit, including the hybrid battery light, so I'm afraid that the car was damaged either by an improper removal of the rear right battery (at the site of the repair) or by sitting idle for 5 weeks. I don't quite trust the advice I was given by the rep to simply 'drive it a while and they'll stop'.
The car drives and looks beautiful. Thanks for taking care of returning the rental car to Enterprise.
Vehicle Make : Volkswagen
Ned was really great- kept me informed and everything went really smoothly. Thanks again! Mark
My front door windows do not operate at all, I also don't have the ability to move either side mirror, my drivers side mirror is not proper attached to the vehicle, literally just hanging on by a hair! My car also now tells me my "drivers door ajar" while in full motion, and now the reasoning for submitting this survey at 1201 in the morning, my car alarm just randomly went off (never done that before) Overall I am disappointed that I received my vehicle in this condition. But more so confused as to why I was informed that my car was ready to pick up when judging from the many discrepancies, it almost makes me wonder if it was inspected after the "repairs" ...so now I'm going to have to schedule time around my already busy schedule to bring my car back and be more inconvenienced by sitting and waiting. I am most definitely 100% dissatisfied with the level of service I received!
Love the fact they kept me updated and informed about my vehicle..Great work!
I brought my car in on July 29 and didn't receive it until August 24. There were repeated delays, all of which the rep, Ned, made excuses for. Many of those delays seemed unnecessary if he had been more pro-active. Parts did not come in on time, supplements were not received, work at the shop was "backed up" and insurance payments were not verified. I think that if you are going to have someone "manage" the repairs, that person needs to have a minimal level of competency and it does not appear that the rep handling my work was able to do that. Four weeks for repairs at the level I needed is beyond excessive and is totally unacceptable.
Tracey was the best. Although it took two months to get my car back I was not left without a car. She made sure that all my concerns were taking care of.
Poor customer service. Missed deadlines. Broken parts put back on vehicle. Paint blemishes from poor workmanship.
Nedrick Miller was very responsive and kept my husband and I abreast of any updates pertaining to the status on our vehicle! I truly believe extricably in impeccable customer service and I really appreciate his knowledge, follow up and customer service!
Job well done Nedrick!
Monica & Robert Sims
Ned Miller is a professional in all that he did with my repair services. I give him an "E" for an Excellent Services that he provided to me as the customer.
Everyone there was very friendly and extremely helpful. A-1 service all around. Tracey was very nice and helpful and she kept me posted on a daily basis. Will definitely recommend caliber collision.Thanks everyone for such a wonderful experience.
We were impressed with the speed of service, your customer service, and value.
Great team. Great results.
Shawn King did excellent work, was both courteous and thorough.
I am very pleased by the customer service. Everyone at Caliber Collision were very nice. They kept me informed about everything in details. Caliber collision is awesome.
Nedrick was a pleasure to work with. A great person to have work at your company.
The staff was extremely helpful and attentive. The ONLY problem I had was with the receptionist telling me my car would be ready on Monday and when I got there on Monday I was told it would not be ready until Friday. A complete waste of my time. Overall I had a great experience
The service was good. An i was happy how my van turn out at the end..
Love it love it love it.????
I would highly recommend this shop to any & every one I know. Great customer service, very fast turnover for my vehicle repair and it was a smooth & helpful experience overall. I greatly appreciate weeryone at Caliber Collision. Shawn King did an awesome job with my repairs and the Enterprise representative was excellent.
Tracey was wonderful and very helpful! I appreciate her knowledge, patience and professionalism!
Vehicle Make : Volkswagen
Thank you Kevin & Jason for your hard work.
I really felt that Caliber was trying to pass off good work instead of going the extra mile for excellent work. I wasted a lot of time and money going back and forth to point out flaws in the work.
Jason has great customer service
The work looks great, and I really appreciate that the car has been cleaned. The in-house rental car was very convenient as well. The only suggestion I have is that I was told the repair was "on track for Friday" earlier today then near the end of the day I got an email that it was ready for immediate pickup (today is Tuesday). I am very happy to have it completed earlier than anticipated but it would have been ideal to have more notice that it would be ready early. Thanks!
Keep doing what your doing
Well done! My car looks great. The customer service was top notch and communication was very clear.
Excellent service! Above and beyond expected. Great job
The constant contact(text & calls) letting me know what stages my car was in. Friendly environment, as well as very helpful with a concern I had, and addressed it right away.
Everything was great hospitality was a 10,maybe you guys should keep some coffee ,tea ,water,donuts and maybe but snacks for us costumer s other than that overall.A- for not having snacks
I'm very happy with the work and attention to detail that caliber did in restoring my vehicle to showroom quality thank you and the customer service is five star and again thank you very much
Amber was great to work with. Really knew what she was doing and helped me every step along the way. Thanks for getting me back in my car quickly and painlessly.
Shawn King was absolutely wonderful. He was able to order out fender and it arrive in just one day. Because of complications solely on my end, it took two weeks to actually come in and get the van fixed. He was very patient and kind the entire time. I would definitely recommend Caliber Collision to anybody, and refer them to Mr King.
My overall experience was pleasant.
I did have a concern that I specifically asked would the price change from what I was initially quoted, and I was told No.
I submitted the quote to the insurance company, and a check was issued. When I called to find out when I could pick up my vehicle, I was told the repairs would be almost $100 more than what was quoted.
The gentleman told me that it was his fault for quoting the wrong price and they would not charge me the additional cost, but he kept pressuring me to sign off on the higher cost. I refused and ask for the final bill to be reissued with the cost that I was originally quoted.
Picked car up yesterday. So far, great experience all around. Thank you.
Amazing staff, Amazing Seevice, Amazing work.
Yes they did an excellent job
Thank you for a GOOD JOB WELL DONE!
I wish your price was better to fit the key scratch because I would have gotten it done at the same time as the other repairs.
My car was completed as promised, the staff was very helpful and knowledeable especially Sean. I was kept up to date via text. It was all a pretty uneventful experience, that was great!
Service was great Kevin and Trisia from usaa was really helpful, thank you.
Very helpful staff. Always friendly to talk to. I appreciated the text message notifications keeping me in the loop as to the progress of my car.
The service exceeded my expectations. Getting a car repaired is no fun, by Caliber made it as panless as possible.
words truly cannot explain how satisfied I was and am with the customer service that I received from the receptionist to the service advisors. I will always hight recommend caliber collision to anyone I know
Hard to imagine a more perfect experience. Communication was great, work was great and the cleaned the car inside and out. Top notch.
I think they did a excellent job
The team was very nice and respectful they keep me updated on the Process
I love the work that was done to my car. My friends keep telling me that you all made my car look new. Thanks again!
Professional and very helpful.
Other than a few issues with the front desk folks, who all ended up being very nice, I was very happy with my overall experience
Great work, very pleased.
Kevin did outstanding wirk
My car was not cleaned well upon picking it up and several things were still wrong after waiting for over a month
Thank you for patience and impeccable service
I have a very tight work schedule and the store manager, Jason was very accommodating. He waited a few minutes after closing for me to drop off my car for service. I also got lost on the way. Once I arrived, he didn't seem upset not frustrated with me. That meant a lot after a long day of work.
It took five weeks to repair, but the work seems excellent.
Great service, very helpful and friendly staff. Tracy constantly kept me updated as to the status of my car and talked through in detail the plan for the repairs. Car was finished ahead of schedule which was great !
Everyone was very nice, courteous and helpful. I loved the fact that you will communicate with me via text. I am extremely busy this time of year, because I am in tax accounting and preparation. The gentleman that helped me was a little worried because I didn't respond to emails or voicemail. He was very attentive and I couldn't be more pleased. Thank you for an excellent experience!
I really liked and appreciated the frequent updates. Thanks.
Vehicle Make : Volkswagen
My VW Beetle looks great. I had an issue and brought it back. Jason had me in and out in under an hour. I'd definitely use your services again.
The time estimate was off by more than 3 weeks and communication was lacking at every step. I really appreciate that you took ownership at the end and made sure I didn't end up paying for an extra three weeks on the rental car, but it was still a not stellar experience. At any point, better communication and more accurate timelines would have let me make more educated choices. It wasn't until I picked up my car after more than 6 weeks that anyone accepted responsibility or acknowledged how ridiculous the situation had become. I won't be using Caliber Collision in the future.
Really liked Sean. Very helpful and professional. Will definitely come back (but hope I won't have to). Would definitely recommend to a friend. Thanks!
Jason Campbell went above and beyond with this repair. He clearly prides himself in the workmanship of Caliber. He was accessible and informative throughout the process, and made sure I was satisfied with the work done. I will recommend Caliber, but Jason especially, to my colleagues and peers. Ned was also a great representative and coordinator, making the process a smooth one. Thanks for taking care of me and my car.
It was a smooth and seamless process.
I would like to commend the entire staff at Caliber that hands touched my claim they were thorough and very professional. They made me feel very welcome and quite satisfied that I chose Caliber. You have a customer for life and will gladly recommend this company to everyone. Thanks
Yes I was very satisfied and would recommend my friends
Don't change a thing the whole experience was clean and efficient
My experience with Calliber collision was 10/10. I was really impressed with the whole experience. Chris in particular was very professional and super easy to work with. Also, I LOVED the text messaging system. I would recommend Calliber to anyone.
The best customer experience every their attention to detail, ease of drop off and pickup, friendly service and my repair was perfect.
I will recommend to all .....
Tracy and the front staff were very friendly. They answered all of my questions and kept me updated the whole entire time during the repair stages of my truck. I love those guy at Caliber Collision in Decatur, Ga.
Everything was quite efficient. My vehicle was ready ahead of time. VERY HAPPY????
Great services and fixed my car back to new.
All the associates were knowledgeable and professional. Keith was exceptional. When I expressed concerns about my car being ready for an out of town trip he made sure that my repairs were made in a timely manner. Thanks Caliber
The repair experience was pleasant and I felt updated throughout the process
Overall I was very pleased with my service and professionalism however I was a little concerned that I was given the wrong car when I came to pick up my car but I understand things happen other than that I thought that my car could've been washed and cleaned you know maybe a little more detail just to make it stand out a little bit after it's been repaired other than that I was very pleased. Thank you very much
You wasn't on time with your promise
Tracy was very attentive--giving me updates throughout my car's repair process. She even helped push to get my car back on Friday instead of Monday.
Thank you for taking care and fixing our car. Everyone was great to work with.
Only one call to update during repair cycle. I called 3 times and was told don't call us we will call you. Test msg promised Friday delivery but car was completed at closing time on Saturday. I was told to come back on Monday. Went any way to get car but rejected it due to a large and new paint chip that developed during the repair. Mgr said it will be fixed Monday. Hopefully al will end well
The repair was done well, a day early & 30 under the estimate! All staff were friendly & professional. I will not hesitate to return if I need body shop services in the future.
Tracy did a wonderful job in keeoing me informed about my car repair.
Myrna Kines was our service advisor. she was very professional and easy to work with.
This was my first car accident, and it really couldn't have been a smoother process with you guys and USAA. I never was waiting more than 10 minutes, getting a rental car was easy as it could be, and the constant updates really helped me know when my car would be ready to pick up. Phenomenal job.
I'm satisfied with the repairs to my jeep but was unhappy with my overall experience with Caliber. First it took you six weeks to make the repairs. State Farm only paid 500 on my rental car. Since it took you six weeks to make the repairs, I had to pay 310 out of my pocket for the rental car. Second, you gave me four different completion dates which you couldn't deliver on. The advise that I would give you from a customer service perspective; give one completion date that you can deliver on even if it's six week down the road. That would be better then stringing out four different completion dates. Finally, you were suppose to send me status emails and texts every Tuesday and Thursday I never got them.
Service was excellent but Seat belt was put in backwards.
Jason did a great job working with us. He kept us informed and addressed all concerns we had. Great guy to work with. I highly recommend him and Caliber. These guys did everything they could to please us and torned our bad experience into a good one.
My only issue with the service at Caliber is that there was no communication. I was given an estimated time frame for repair and was assured that once the damages were assessed I'd be given a more accurate time frame. I was not. It took me calling after the initial time frame had ended, for me to be informed it'd take longer. Then I began receiving text messages updates. I was told my car would be ready on 1/20 and that I'd be notified if there was a delay. On the 20th I called to check on things and was told there was a delay. . . but I was never called. All in all, if I were kept up to date on everything, called along the way and informed that they ordered parts today...parts came in today...this is all that needs to be worked on, here's a finish date, hey we have to push the date back because of xyz.....I would have been happy. But the silence I got was very frustrating to me.
LaDonna was a joy to work with.
Very nice, personable receptionist and front office staff. My 2015 Highlander looks like new!!
Job was completed quicker than anticipated. Glad job was completed before the weekend.
The customer service and body work is fabulous, but there appears to be some electrical problems that were not addressed as some of the panel error messages are still on (tire pressure, air bag and seat belt light). Thanks for asking.
Very well done.
Jason was the best car associate ever. He provided great customer service.
Vehicle Make : Volkswagen
I was glad to get my car back after about a week worth of repair. The original estimate was 700, and then 1700 when they removed the parts and saw that there was more damage. When I pick up the car, the final cost was 1900. Even though insurance is covering covering the cost, it would have been nice to know about the extra 200 from the 1700 estimate.
The car is in excellent condition and looks brand new. Thanks again for wonderful work
The staff at Caliber-Decatur was awesome. They kept me updated every step of the way. I would definitely recommend their services to family and friends. Thanks for everything! Overly satisfied with the my vehicle.
Jason was very helpful, I loved the great customer service at Caliber.
Thank you for your great and complete repairs and customer service.
We were very well informed of our car while it at the repair almost everyday thanks for a job well done.Thanks and i will recommend friends of what great job.
They continued to keep me informed! Thank you!
Very professional and communicative staff.
Fantastic job, loved everything about it!
Jason kept me informed me daily on the status of my honda . I really appreciated that
My advisor did not keep me updated with my vehicle repairs
The front desk staff was awesome! Tuesday afternoon at 4:00pm and the text updates and calls from John I believe his name was great.
Thank you for your service. The professionals at caliber were excellent. There was great communication and friendliness from the front desk assistant to Tracy who worked with me. They were able to complete my car way ahead of schedule which inappreciated. I would recommend caliber to everyone!
Excellant service from start to finish..Jason your service representative is truly a professional, customer service was exceptional, on a scale of 1-10 I would rate my overall experience a 10.
I'm very pleased with the service. My car looks perfect and it was delivered very clean it even smells like new again! Jason was very helpful and kept me we'll informed on every step of the process.
My car was repaired quickly and i appreciate having it washed and vacuumed!
Tracy, my rep, was great! She gave me the worst-case scenario then called to tell me it could be fixed by buffing only. Cost was minimal and car was ready the same day. I also got a courtesy ride home when I dropped off the car for repair. Could not ask for more.
Excellent communication . Very satisfied with service.
Vehicle Make : Mitsubishi
The staff was wonderful everyone that I greeted was professional as well as making sure that they was working for me and not my insurance I really do like the work my car look as if I pull it off the car dealerships
Jason Campbell was very thorough and I appreciated his daily updates.
Kevin was wonderful in walking me through every step and making sure I was completely satisfied before leaving with my car. He made the experience much easier to deal with.
Communications were excellent! I always knew exactly what was happening.
Desk staff spent more time dealing with their personal issues than with me.
Great team! Great service
Great job. I will refer others.
Awesome service and extremely professional staff
Thank you for the job and the customer service.
The repair was done in a timely manner and your people were very cordial.
Just got car back but do far so good. Like how clean the car was.
Great customer service. Loved the way my Car Look..
But I have to admit I have to take it back because something is on my hood. Overall I am truly satisfied
The repair took longer than expected. I did not receive any updates the entire time my car was there until I called and checked the status. However, the staff was extremely helpful, professionally and went over and beyond to assist me.
Staff was amazing. They greeted me with a smile and fixed repairs way earlier than expected
We are very happy with the service we received while our car was being repaired and the final outcome! Thank you, Myrna, for taking care of everything! The Furukawas'
Excellent service. Thanks very much.
Vehicle Make : Mitsubishi
Thanks for all the kindness.
The service advisor was very courteous and helpful in explaining how our insurance claim would work. The repair job was done quickly and expertly. I am very satisfied with the service, professionalism and quality of work provided by Caliber Collision. I will definitely take my car there for any future body work repairs.
They were extremely professional and courteous.
Thank all of you guys. Grate job.
Totally satisfied with the staff, and repairs.Thanks caliber collisions
Great service and care from everyone I spoke with. Thank you so much!
Very pleasant and courtesy
And efficient service
Your staff were very professional, courteous, and helpful. I wish all companies that I dealt with had such considerate personnel.
I was beyond impressed with the service and restoration of my vehicle. They were friendly, helpful and cost-efficient. But most importantly, they educated me on the options that I had when it came to repairing my vehicle. I rarely say this, but it was a joy to work with them they were so considerate and courteous. It was refreshing to be treated to such a high level of customer service and they've found a lifetime customer.