Jason was super helpful and professional. He went out of his way to help me out. Much appreciated.
Vehicle Make : Land Rover
Constant communication is the key to customer service, all along the process, you provided updates and kept me abrest of the repair progress.
Good communication with your team
we were told it would take about 7-10 days but it took over 4 weeks. and now I behind in all my bills do to take so long to get the car fixed. I lost over 3,000 for take over 4 weeks 2/9/2017 to 3/9/2017
The best! I'll keep it short....
The people were fantastic. Jason handled the project and was available constantly and willing to talk whenever I asked. He (along with some others I suspect) stayed late on the last Friday to make sure we had our car since we were from out of state (it would have been an expensive and inconvenient trip to return on Monday). We really appreciate his help. Terry was great from the beginning as well...he helped by getting all the paperwork straight in a timely manner.
Communication was amazing (lots of accurate updates), Every person I talked to was helpful throughout.
The car looks amazing - perfect job, and super clean afterwards.
All the little things were much appreciated - letting us leave the rental car there, not hassling us with unnecessary paperwork, etc
Overall a great experience!
My experience was great. The guys who were in charge of fixing my car constantly updated me on everything that was going on, and it made me feel less worried about the whole experience. Overall the communication and work was excellent.
They did a fantastic job on my car! It looked brand new and I am extremely satisfied with the repair!!
Very happy and satisfied.
Everyone was very professional and courteous. The car looks great! I didn't expect that it would be cleaned. ..what a treat!
Our person of contact Jason was extremely helpful throughout the entire process and kept us up to date at all times. The customer service he gave was second to none. He made our experience very pleasurable and we'll definitely come back to caliber if necessary.
They were amazing from start to finish. Thank you for being a business I can trust!
I don't have my car. It's been 23 days and there is always an issue. Today was my limit. To be told by the receptionist that they knew the past want working properly and they ask tried to deliver it to me was too much. Where's your customer service? Seems you only cared to do the job as inexpensively as possible and pass off sub standard work. How dare you treat people like that. It's just unbelievable. Would you want someone to treat your child or parent that way. No consideration for my time and patience. Everyone associated with Mr car repairs dropped the ****. I'm very disappointed.
Great service, very professional, high quality work. Good turn around time. I have no issues, I am very satisfied.
I was so so blown away by the customer service I received! From someone who has never been through getting their car fixed, they took the time to answer every single question and concern I had. Jason was especially helpful! My car looks fantastic and it was even washed and cleaned inside and out- definitely a pleasant surprise! The repairs were done WAY sooner than I expected and Jason took the time to walk around the car and explain everything that was done! I would absolutely recommend them to anyone needing car repairs!
From the minute I arrived I had outstanding service from Byron & Jason. The whole experience was very quick & I was updated every step of the process. I am more than satisfied with my whole experience. Thank you
Everything was great. Very efficient and Jason was great too. The work looks terrific. I will be sure to recommend to anyone needing work done. Thanks again.
Not pleased, and a lack of concern by the shop.
Lack of QC. Auto not finished when promised.
Thank you for repairing my nissan versa vehicle. You all did a great job and abd were very polite to us .thank you
The stafff was excellent from the time I walked in. Updates were great as well. Once I got home my husband noticed a gap on one side that is larger than the other side on the hood next to the repair. Had unnoticed this when I was there today I'm sure it would have been addressed. It wasn't noticed until I got home. Other than that service was an A. I would like for someone to look at gap that I am referring f to.
So far everything is looking good. Maybe the one thing Caliber could improve on is updated to the client. It was fully understandable why I wasn't receiving the most timely of updates because the employee originally working my case was let go and another, with his own work load, took his place. That'd be tough for anyone. Frazier was awesome to work with! Great customer service from him!
This process was quick and easy and the staff was amazing!
I was completely satisfied with everything except the communication with me near the end of the repair. The repair was estimated to be complete on ****/13, but wasn't completed until ****/19. (32 days). I received a text message on ****/9 stating that my repair was on schedule and should be complete on ****/13. I didn't get any updates either by phone or text from Caliber informing me about any delays. Instead, I had to call daily and inquire about the status. When I callled in ****/13 to see if it would be ready, I was told it would be ready on ****/16; I called ****/16 and was told the repair was complete and it was going to buff and detail and it would be ready on ****/17; I called on ****/17 and was told it would be ready on ****/18, I called on ****/18 and was told I could pick it up at ****:00 on ****/19. On ****/19 I got a message at 4:26 letting me know it was ready. I work downtown and it was impossible to get here by 5:30 when you close so I couldn't pick it up until ****/20. It was very frustrating having to call everyday only to be told it would be one more day. All other aspects of the repair were great (staff and from what I've seen so far, the quality of the repair).
Excellent work done in timely manners!
So far, I am very pleased with my vehicle. The service at caliber is impeccable.
The fact that my car was washed and vacuumed out was a nice touch! The car looks great! And I learned about caliber collision's life time warranty, which I didn't know about last time I used y'all. As a matter of fact, because of the shoddy work that was done the first time (at a different shop in Gilbert, AZ), I was hesitant to try caliber again. But with how great it looks this time, I am going to take advantage of that warranty and bring the first car to the Buford location.
It took a month for our car to be repaired, when we were told it would take up to 2 weeks. And one of our major damage concerns was never even looked at.
Thank you for making sure everything was done right.
Although I feel that the car should have been considered a total loss by my insurance company (due to my own independent research) I feel that Caliber Collision Buford is an excellent body shop. I hope I don't have the use for their services again but I would certainly use them if I did and I would certainly recommend them to people who needed car repairs.
Thank-you!! Beautiful!! Merry Christmas and a Bless New Year!!
Radio will not shut off when drivers door is open
Excellent Work! Pleased with professionalism of the staff and the attention to smallest detail. Appreciated your going beyond the required to make my car look good. Thanks for taking care of stuff in the trunk.
Frazier did a wonderful job communicating and I was very pleased with the service!!! Hope to not need damage repair again, but if we do, we would come back!!
Every one was wonderful. The entire process was seamless. My car looks wonderful & I am more than satisfied with your customer service & the repairs. Merry Christmas!
Excellent service. No complaints.
both times when i had made an appt to drop off car and pick up car
I had to wait **** hour to drop it off after I made an appt
I had to wait over 20 minutes to get the car washed when it was supposed to be done this morning
Garrett did a great job of communicating updates and working with my schedule. I would recommend you to friends and family. Thank you!
Car looks great after significant repair!
Courteous and excellent service
Caliber Collision provided my wife and I with easy, quick, and reliable service. Geico Insurance made a smart decision partnering with their organization. I would recommend their collision repair services.
Wonderful service. Perfection in every detail and really nice people.
I waited a week to get my car back. Furthermore, I was told the car was ready before noon today. I came at 515 and my car wasn't ready. They pulled my car up and noticed the step part of the bumper was broken and the same used one. How did the repair guy not see that? I'm glad I noticed. They took the car back to the back and tried to fix it. I waited 45 min there and it was highly annoying and looked very dishonest and unprofessional.
Caliber Collision once again did a great job repairing my car and completed the work well ahead of the estimated completion date. The staff is professional and friendly. I highly recommend them.
All staffs in this location are absolutely knowing what they doing thank you so much
Very pleased, excellent job and customer service
Everyone was very nice and professional.
Good job on my vehicle repairs, professional staff and the Geico and Enterprise people were very good as well. Thanks again!
Very easy process. It was convenient to have a rental car available on site. Staff was organized and professional. Communication throughout was good-- receiving texts with updates was an added bonus.
Great service and communication- car was cleaner than when I bought it
Garrett did an excellent job
Great customer service, especially in your handling of all issues with our insurance company and rental car while work was being done. Can't even tell that our car was in an accident. I'm especially appreciative with how Frazier put my wife at ease. I will go out of my way to recommend Caliber Collision to others in need of bodywork. Thank you.
As I told my husband from the time I dropped my truck off I can't believe how wonderful I was treated and the care that went into fixing my truck. From the daily updates to the personal phone calls I didn't even have to see my vehicle to know that she was well taken care of. They'd guys are awesome. Best service I have ever gotten.
Everyone was very friendly and helpful. I appreciated getting updates on the repair progress. Car looks great!
Ron my service manager is the greatest. I left my job at 4pm and didn't get there until after business hours and he was kind enough to wait for me. My car looks brand new. Thank you for repairing my car. I would recommend anyone to them.
The organization of the entire process was impressive.
Great staff and great communication...Linda made the process very easy and kept me updated every step of the way and a huge plus, they completed the work on time. Great job!
Service, Buford staff, communication, all absolutely exceeds anything I expected. These employees at this location are true examples of what customer service should be. I would never hesitate to recommend Caliber Buford. Down to the popcorn in the waiting room, this company delivers unbelievable service.
I had a very great experience....Awesome!
I didn't get my insurance fee credit
Linda is an absolute professional!!!
I was very happy with my overall experience. Everyone was very professional and very kind. I will definitely recommend you to all my friends.
They did a great job and I got my car back fast! Very nice customer service
Great service, completely satisfied
Awesome follow up. I knew exactly what was going on with the repairs daily. Highly recommended
The repair work I had completed was phenomenal! Everything looks fantastic and I have pride in my car once again. I was very happy with my service. The car was completed in a much shorter time period than I had expected and the customer service was great! I really enjoyed my experience with Caliber.
I don't know if it is due to the fact that it wasn't a major repair but I am very dissatisfied with the quality of work that was performed on the car. One quick look will show that it wasn't done with a level of professionalism. I sincerely hope that you can remedy the problem.
Quality of work was excellent as was the communication. Nickolas was a superb manager of the process. Job well done!
Great group of people from the front to the back. My car looks great and thank you for getting me back in my ride!
Customer service was great, continuous communication on my repair, fast service.
I have used Caliber Collision twice and I am really impressed with their work. Their staff is very friendly, knowledgeable and accommodating. I would never hesitate to recommend them to anyone I know. I appreciate all your efforts and thank you for repairing my van.
KEPT ME INFORM ABOUT THE REPAIR AND DID A GOODJOB.
No hassle. Friendly, knowledgable staff. Flexibility in drop- off and pickup. I organized. Thank for a smooth transition and getting our vehicle back to normal!
Awesome did a great job 10/10 recommend
Customer service is really more than great. I have good experience and very satisfied. Will recommend friends and family over. Thank you again
I never received any emails on repair costs or anything. Then when I found out that the windshield wasn't fixed and no one said anything, I complained. It was when I picked up my vehicle that I was told my email was enter wrong. Because I had initially signed paperwork to start repairs they went with that, not getting some type of approval after list was complete for overall pricing and repairs.
My expierienc with Caliber was very good. The work they did was top notch. They had the parts in supply and there was no waiting for them to get started which was great!
It was great, the folks at Caliber kept me in the loop the entire time!
Linda was very professional, kept me informed along the repair process..Thank you..The doors look like they were never in a wreck..everything lined up perfect..if any problems I will let Linda know..
The repair is excellent and the car was returned in immaculate condition. Thanks. DB
The work was great and done super fast
Great costumer service. I was updated throughout the process which I liked.
I really enjoyed my experience. They were very friendly with a warm welcome, they helped me with renting a car (above and beyond call of duty). They finished the job quicker than I expected it. My car was good as new. Very warm, fuzzy and professional environment. But most importantly, they had free snacks ;-)
The paint on the new bumper does not exactly match the car. I don't know if anything can be done about this.
Everyone was very nice and accommodating. The waiting area is also very inviting. I am very happy with the outcome of the work done on my Escape. I would definitely recommend.
I liked to daily text updates messages that were sent to my phone.
Linda was fantastic! Turn around time on the car repair was so quick! Very satisfied!
Props to the person who works at the front desk. She's so friendly and helpful. Appreciated my service advisor...her thoroughness, and wanting to make my vehicle look like factory quality. I'm so thankful for deciding to go with you guys. Originally I wasn't.
Thanks again for all you did.
Kim Richardson :)
The repairs to my Lexus were done flawlessly and very quickly. I couldn't even tell anything had ever happened. Thank you to Linda for keeping me informed of the progress throughout the whole process. I'm very pleased.
The bumper repair looks great. Very courtious and helpful staff. Thank you.
Nice people great job quick too if u need body work this is the place !!!!!! :) C
Absolutely outstanding service. Kept me informed on services being done and anticipated completion date and time. Nicholas was the epitome of a professional!!! I would recommend Caliber Collision anytime. Thanks for the entire crew that repaired my vehicle!!!!!
My sales person was awesome! Kept me informed through the entire process!!!! Great experience under unfortunate circumstances.
It is the second time that we have used Caliber and we are very happy with the repairs on both cars. They are professional and kept me up to date and finished before the initial completion date! The work looks great and I am sure that it will be good.
Thank you for keeping me updated in every step of the repair.
Got it done quick! Looks good as new!
I was very pleased with the service provided as my car was being repaired. I received feedback during the process which let me know how things were progressing. This also gave me a rough idea as to when the work would be completed. Also, the coordination with Enterprise was great and flowed very well. I would definitely recommend Caliber Collision to anyone in need of this type service.
the repair was done in a timely manner as promised. I'm satisfied with the quality of the repair.
Very attentive service. Just as a reminder, since someone left a light on in the F150, we want to be sure if the battery fails, we would expect for it tone replaced. Other than that we are completely satisfied. Thank you!
Though the repair took longer than originally expected, Nicolas and your team did everything within reason to ensure my happiness. In addition, the repair came out looking far better than expected.
Linda did an outstanding job! My entire experience with Caliber Collision was excellent.
Caliber Collision is great. They always kept me inform of the progress of my repairs. Very friendly. They explain what they did and told me about the 30-day guarantee. Thanks!
I was very happy with the speed and quality of your service. I was leaving out of town and needed work done quickly and they came through for me !
Vehicle Make : Volkswagen
Very friendly and professional staff! In and out within the hour. Great work! My only complaint is no public Wifi. The ability to work while I waited would you given you a 10 instead of an 8.
Linda was very kind and helpful!!
Nicolas went above and beyond the call of duty. Amazing customer service and got my car back 2 week before schedule! What an amazing place. Absolutely loved the updates that were sent to my phone to let me know what was going on with my car. 10/10 would definitely recommend.
Very timely, efficient, and professional!
Great staff!! Quick and accurate quote provided. Work done before promised date. Friendly people - an overall great experience!!
My car looked fantastic. Frazier and the whole staff did a wonderful job. We would use you again and would not hesitate to recommend your service to anyone.
The guy Nicholas that helped us out was very attentive with us!great service!thanks
Awesome job and updates were outstanding. Excellent customer service!
Beyond my expectations. I am throughly pleased with the work performed on my car. Linda is AWEOME!
I loved the Text message updates and how fast and flawless the repairs was. Will be coming back for all accidents
Linda did a great job keeping me updated on the progress of the work on my vehicle and everyone involved in the work did a great job. Plus they finished the job much quicker than expected, greatly reducing the strain of being without my vehicle.
Great service ms.linda kept me up to date with the whole process , she went above and beyond to let me know how the repair was going
It was my third experience with Caliber and everything was handled as I expected. Always very professional, courteous and prompt.
I was very impressed with the service provided - Linda was a huge help with everything and provided me with timely updates and answers to all of my questions. The car looks great and was done ahead of time - very much appreciated!
Very professional and courteous service!
Linda Corlew was friendly and helpful, helped us get our truck back on the road quickly.
Excellent job done. I think Linda was exceptional in her performance of duty
Frazier does not know how to deal with customers. Linda is great. I have to go back and get the clips put back in which were removed for cargo net in trunk. More wasted time and gas
The communication with texts & calls was good. I felt well informed throughout the entire process.
Thanks for taking the extra steps to make sure that I got my vehicle back in time.
Vehicle Make : Mitsubishi
The job was very well done and I am very satisfied thank you
Looks good so far, hopefully I want need work again but, if I do I will definitely use Caliber.
Very informative throughout the experience. Would recommend them to all my friends
The repairs were completed ahead of schedule.
Appreciate the consistent status updates.
Excellent customer service from start to finish! Frazier was awesome!
Nick was awesome! I am a Natiinwide Insurance agent and I will be referring everyone to Nicj
Did a great job and very quick turn around. Would highly recommend to anyone who needs car repairs. Super friendly and very professional!
A job well done thank you so much . I am well pleased.thank you
Frazier called and let me know what was going on with my car. He was very friendly and professional. I will definitely use you again
Very easy working with Frasier. When there was an issue with my initial repair, I just drove my car there with no appointment. They diagnosed the issue and fixed it within minutes. Very friendly and efficient employees.
The customer service was great! Everyone was helpful.
My bumper was replaced and it looks great.
However, when I was picking up the car, I noticed a scratch behind my left side mirror. The scratch wasn't there when I dropped off my car. I asked the gentleman about it and he took care of it.
When he brought the car back for the second time, I noticed more scratches by the driver's door. These small scratches weren't there when I dropped off my car. At this point it was past 5:30pm and I didn't want to keep the gentleman there plus I wasn't even sure it could get fixed. The scratches are minor but I am still a bit confused about how they got on my car. I feel like my car wasn't taken care of appropriately.
Kept me informed along the way. Exceptional customer service
Vehicle Make : Volkswagen
Not the typical body shop experience. Everyone was friendly and professional. The customer areas are neat, clean and comfortable to be in. Linda could not have been more pleasant or helpful. I would strongly recommend them and I have already told State Farm how pleased I was compared to the first place I took my car.
There was one thing that was promised and was not done. A little inconvenience but I was assured that I could bring car in and it would be done. Thank you
Linda was great. The work was finished ahead of schedule! Overall, just a nice experience with Caliber.
Very pleased with the work done on my Subaru and the extraordinary communication from your staff. John Gibbons kept me well informed! All employees were extremely attentive and very pleasant to work with JOB WELL DONE! Thank you Caliber!
Repairs were done in a very timely fashion and we were updated on the status of the vehicle. Thanks
The text messages on the progress of repair was great! I was unable to get my car in for repair to other shops for 2 weeks. I called Caliber and spoke with the general manager and fitted me right away. It was a great experience and all the employees were friendly. I will only take my vehicles to Caliber.
Great experience from start to finish. Got an estimate as a drop in on a Saturday which was three days sooner than the earliest appointment I was told I could get on the phone. The drop off date for the car was the same as I was told on the phone. Caliber gave me an estimate of one week to complete the work and then I saw an email that said it would be ready on 2/****. To my ultimate surprise it was actually ready today, Friday, January 29 by 3:00. I know with certainty they did not sacrifice quality and the car looks great. Thanks Caliber.
Friendly and informative staff, all work completed to perfection and within the time estimated. Would use again and recommend.
Thanks for making our experience worry free as podsible. So glad we brought our vehicle to Caliber..
Frazier was excellent in getting my vehicle in and out in short order. Everyone there was extremely nice and the shop was in good order as well which made me feel comfortable. If I ever have a need for services like this, I will surely return.
Super Customer Service/logistics, perfect repair, and quick delivery.
I appreciated the constant communication throughout the repair process. I wish I hadn't needed to come back to have the mirror reconnected. But I'm grateful the fix was relatively quick. Thanks!
Great place that does great work. Not your typical body shop due to the fact everything is extremely clean and is run professionally.
Nicholas knows how to treat a customer!
Vehicle Make : Mini Cooper
Nick did an outstanding job of taking care of all my needs.
I was very pleased with the work Caliber did on my 2012 Ford Focus. The paint match was perfect, and the car was professionally cleaned inside and outwhen I picked it up. Thanks to Nicholas and Caliber!
Continuous updates on progress and condition of vehicle. Nick always took time to answer all questions and explain issues
Very professional operation
Linda was my service rep, did an awesome job in facilitating our repair on the Acura. Very pleased with her level of professionalism. Kept us up to date on repair progress and and even beat the projected return date that was projected.
Everyone that I came in contact with at Caliber Collision was friendly and helpful, and Linda is also very knowledgeable. I felt very well taken care of from the moment that I walked through the door until my 4Runner was returned to me.
Still pulling to the left and driver side rear wheel needs repair
It was very impressive when the person doing the actual estimate took me to my car and explained what Caliber Collision would do. He pointed out things I never saw after the accident. I am very happy with all the updates and communication Caliber gave during the repair time. Initial feeling after picking up my Honda CRV has been one of having an extremely good experience in all aspects. Dwayne, the receptionist, body and paint shop provided great customer service and did outstanding work on the car. Thanks for everyone's efforts.
I would refer anyone to Caliber Collision. They repaired my vehicle before the due date. They also informed me via text or phone call of any updates and/or current status. Dwayne, the person that would call me for updates/status defitely deserves 10 stars. Thank you Caliber Collision for taking care of your customers.
Caliber collision people are very good . Thanks a lot for the good work you did on my car
Updated on progress regularly
Car picked up and deleted
I am completely satisfied with this work that was done, you have a very proficient crew who are craftsmen at what they do.
Vehicle Make : Volkswagen
You guys went beyond what you had to do and I do truly appreciate it.
Excellent work. Great customer service
All of the staff at the Buford location were extremely polite and helpful! They went out of their way to ensure customer satisfaction and because of it, I'll continue to go there if the need arises!
I love the job, my car looks awesome.
You need to alter your auto text procedure so that it tells the facts regarding when the car will be ready - not when you hope it will be ready.
Great communication from manager .pushed for the job to get done correctly
I guess the best I could say is if I ever need body/paint work, Caliber Collision is where I'll go.
It was a wonderful feeling knowing my car was in good hands every step of the way. I received text messages everyday telling me what to expect and how much longer until the repairs were completed!
Looks fantastic. Great customer service
Linda did a great job keeping informed through out the repair process. Caliber Buford made my BMW look like new. Thanks to all
Everyone including Bobby and Linda were great!! They were able to have my car ready just days after I dropped it off and they were even able to fix my bumper too!!!! The customer service was one of the best I've ever had!!! Thank you!!!
The team in Buford is amazing! The customer service is one that should be modeled. Fast, friendly, and excellent communication!
Everyone was very professional and did a fantastic job on our vehicle.
You guys were amazing!!!! Thank you for your hard work and communication throughout the process!!! Bobby I appreciate you!!!
Vehicle Make : Volkswagen