Great communication & Austin was wonderful to work with.
I was pleased that my rep guy kept me up to date on how the progress on my car was going. They did a great job and I'm very happy to have my car back.
Great customer service! Always willing to answer my questions and took urgency in returning my car in a timely manner.
The repair is great, just the only thing it took too long for the process to get done, we got a rental car from the day we drop our car to service king. Our insurance pay for 45 days, we thought the car should be done within that time frame. But it took little more than 2 months. We had to pay the car rental extra days from our pockets.
As a retired body professional I reviewed their work in detail and was very impressed with their quality of work. I would highly recommend them to anyone
The ServiceKing team did an amazing job. I appreciated how Austin explained all of the work that went into my car, as well as the updates to let me know how the job was progressing. The team was very friendly and reassuring, which definitely helped to ease the stress.
You guys always do such a great job when I bring my car in! Thank you!
Wife said car looks great. Steering was stiff when she got it but loosened up. But the check engine light came on for some reason.
I'm very happy with the repairs on my car and with the excellent customer service I received.
Jobs well done! Staff is very welcoming and supportive. Keeps status updated so well, Iove the text messgaes reminder! Everything was great! You washed my car at the end. How thoughtful
(There's just one little thing. The lady who answers phone calls for signing up drop off dates was non-flexible and gets people irritated. She literally gave me one date she had in mind for me to drop off my car. Sounds like she was trying to fit me into her schedule. I said "no, thanks, I'll be fine without a rental" Then she said "just answer 'yes or no." She needs to watch out for her attitude.)
It's all about getting the car fixed, I wouldn't care much about any side stuff. Overall, it was very impressive work! Ashay!
Your team did a great repair job to my Ford F150 you can't tell the door was ever damage and I was kept informed all along the repair process.
Vehicle Make : Volkswagen
Austin was fabulous and the service experience was quicker than expected. Communication was clear and consistebt thru the process and delivery of my fixed veehicle was sooner than expected. Not to mention the finished product was amazing. Thank you!
The no serious the changes my the finished 3 time and I spend more money
It took almost a month to repair my car. The estimation we were given when the car was dropped off was around 2000 and by the time it was done it was over 5000. We knew the front axel needed replaced when we dropped it off but were told that was not the case. It was dropped off on ****/10/17 and was supposed to be completed on ****/23/17. Some parts were delayed in Portland because of weather which they can't be blamed for. But on ****/25/17 I got a call saying they test drove it after the repairs and there was something wrong so a mechanic looked at it and said the front axel needed to be replaced. On ****/28/17 I got a call saying the axel was delayed and it would be ready on ****/30/17. On ****/30/17 I got a call saying the steering wheel column needed replaced because it was driven with a broken axel so it wouldn't be ready until 2/****/17. I got a phone call saying it was finished and going into the car wash. After which I got another phone call saying there was a dent in the bumper that they placed on the car and it now wouldn't be ready until 2/3/17. I was able to pick up my car today 2/4/17 and take it home.
Awesome job ,you guys are the best, i will definitely recommend you guys to my friend ...Thanks for a job well done..
very nice work, much appreciate Austin's professionalism and the car was delivered early
Austin was great! He kept me updated throughout the entire week. I will recommend Service King to friends.
Thanks for the excellent work!
Austin did a great job with all the repairs. He kept me informed about where they were in the repair process. He was very kind. Thank you. Brenda S
Great experience, awesome customer service, very happy with my service.
I will recommend Service King to anyone looking for quality and great customer service.
We were very well informed as the project went along. They did exactly what they said they going to do in a very professional manner. We would come back and recommend your services to others.
Very, very professional. Every category of service provide at its best. Keep up the great work. Thank you.
Friendly, over the top commitment and great communication was my favorite.
The staff were wonderful and the work on my car was done faster than I expected. But the bumper is no aligned properly and I will have to take it back for a re-do.
The communication was great. Austin Neil was very good an professional compared to other places that I have gone to before. Very happy with the work that was done! A
I was very happy with the work done by Service King Justin was very pleasant and explained all the work done on my car.I Would definitely recommend Service King to my friends
Thanks Again for a great job
Worked really hard to get it perfect for me.
Would highly recommend this location. Service was excellent and the staff met all my needs. Quick repair process had me back in my vehicle within four days.
Another professional job. I think this is the 4th time I've brought a car in. The staff did a great job.
Excellent service from the people at Service King in Kent, Wa.
Shu Lin C
Vehicle Make : Volkswagen
Excellent communication and turn around time
Sincere, honest workers. Good communication, prompt, and skilled. An exellent experience.
They are awesome! Great customer service and speedy too! That guy with the glasses and brown hair is doing good work!
Josh is wonderful to work with! Very professional, friendly, and was prompt in assisting with snags in the repair process.
The people were great & the workmanship was excellent, but it just took too long. I thought the original estimate of three weeks was excessive but it ended up being 6 weeks & 2 days.
The repair was timely, the service was fantastic, and I appreciated being able to drop my Hertz rental car when picking up my vehicle.
Great service.Kept us updated as the repairs were in progress.Thank you.My car looks great.
Everyone was so nice and extremely helpful
The repair was thourough. Technicians explained all repair in full detail . The staff is pleasant! I was kept informed during the entire repair process . Thank you service king !
I called Austin and told him I needed by car by Friday because I forgot i needed to get my emissions and tags done by Monday and he went above and beyond to get it done for me. He was great
The personalized daily up-dates were a big hit with me and my car looks great ???????????????? >> ?????????? <<
The reason we keep coming back when one of our cars may need service is because you're the best in town.
The overall experience was phenomenal. From setting things up, to helping with insurance and getting the car back in a timely manner with updates a long the way, we couldn't be any happier then we are we the service king.
Our experience with Service King was amazing. Our back bumper needed to be replaced and they were able to finish the job in 2 short days. Thank you!! The customer service experience is what stood out. Austin was such an easy person to work with. He was incredibly friendly and that sealed the deal. I will have no problems bringing my cars to you guys in the future and will definitely tell others about your service. Thank you so much!!
Very satisfied with the service!
Good work and communication!
The only problem I encountered was that I received a Text letting me know my vehicle was ready to be picked up and I'd get a call about arranging a pickup. I called hours later and was told that because of the 90 degree temps the paint wasn't dry, and can I pick up later( next day.) I know you can't control the weather, but sensing this, why did I get the initial text in the first place?
Very friendly and efficient service. We were very pleased with the quality of the body work on our Saturn. Thank you.
I really enjoyed the text updates on the status of my repairs. It was also great getting a phone call from Austin updating me on how the process was coming along. Everybody I encountered was super friendly. Overall it was a great experience.
I thank the whole crew that helped me. Ben was the front man, EXCELLENT!!' He was very friendly, professional and knowledgeable. He mad parting with my baby less stressful. He made sure to call and give updates that kept my woes about her being repair at bey.
Austin was very kind and awesome when I picked her up. I was running late and I could tell it was time to go but he waited for me. I appreciate that. He helped me to do a tour of my car before I accepted her back and was very patient.
Jason, who said he didn't want to mentioned must be. If he is the captain of this team; great job. He's got a wonde crew and should be rewarded for their performance.
And, last but definitely not least, PHIL! From what I understand, he actually "did all the work", this could be untrue but I'll take it at face value. My baby looks great and is back home. For that, I say thank you.
The team as a whole made me feel comfortable and at ease. Thank you.
Austin and the team did a great job! Thank you again
Don't clean good on the bumper a little dirty on the bumper but it ok .
Love the fact they were straight forward and honest during the estimate and repair. I would recommend Service King to anyone.
Thank you for the updates on the progress of the repairs.
Great service. Would definitely recommend.
The customer service at the Kent, WA location is outstanding. I highly recommend getting any body work done at this shop!
Really appreciated the updates on service and info regarding damage found, part quality and availability, etc. Always keeping me in the loop and including me in the decision making. I found Ben and David easy to work with, honest, and available. They answered my questions and made the experience easy and comfortable. Appreciated the door to door enterprise rental car partnership as well. My car was shiny clean when finished. I would use your facility again but hope not to have to. Thank you.
Ben was great to work with.
This was my second time having my vehicle repaired at this particular Service King. I came back because the first time was great. The second time it proved that the first wasn't an anomily. Ben did a great job meeting my needs and when I had to get to the airport a day before my car was scheduled to finish, he and his team kicked it into gear and had my car ready. The service here outshines not just other car service businesses but I can't think of a place I've done business with that has been better in recent memory.
I was very impressed with the quality and commitment to my car repair. I feel like you would have done just as good of job if it were your own car. I was very impressed with the continued updates so I knew exactly what point the repair was at. I would most definitely refer anyone who needed car repair to Service King.
Found a piece missing out of tail light after wiping down car. Had not driven it after it was dropped off other than to pull it into the garage. The reason it was delivered to me was because it was not fixed properly the first two times I went to pick it up. The tail light may have been missed since most of the damage was on the bumper and lift gate. I do not think it was intentionally missed but it is still not fixed. Although unhappy with sloppy work and lack of attention to detail, and trying to return me a vehicle that was not fixed correctly more than once your service station did end up making things right. Other than the loose end of the twilight it looks good.
Austin was awesome to work with and stayed in contact with timely updates! Thank you for the great service!
Ben Beck gave excellent customer service, and texted me regularly or left voicemails to keep me updated on the progress of my repair.
The work was well done, too!
You did a great job repairing our car. It looks good and drives fine. Thank you
I've never been in any kind of accident and have never had to deal with repairs. I was imagining it was going to be a hassle or stressful but it absolutely wasn't! You were quick (you were able to get her done before I was ready to get her!), efficient, and informative from start to finish - on top of being incredibly friendly. Got my car back looking prettier than before my scuffle with the cement barrier - I appreciate that she was cleaned inside and out before repairs even began, it was an unexpected extra detail! Thank you for making this such an easy experience, I'm so glad I chose you guys!
I really like the fast service you guys have to me. Plus, I liked how I got updates through text messages about my vehicle.
Awesome service, great customer service
Ben gave me amazing service, from the original estimate that he provided for me to the repair service. I will recommend Service King in Kent WA. to others needing service.
I love it I will recommend your shop to all my friend! I give 10
The fuel door is a little off but overall a fantastic job! Thank you!
Got the job done fast. Very kind! Gave me great advice!!
Did a great job with my car and I'm a very picky and attention to detail person.
Awesome job guys it looks beautiful! Friendly customer service
I appreciated the regular updates and communication from Austin. Everyone, Austin, Ben and the desk staff created a comfortable and efficient environment.
Service King did a fantastic job on our Chevrolet Silverado, it turned out beautiful. Austin did a wonderful job keeping us updated on every detail of the work involved in getting our truck finished. The entire crew and customer service were awesome and we had a great experience working with them. Would definitely recommend Service King to everyone.
Joe and Karen S
Great service from start to finish thank you guys
Best service i have ever had. The repairs were flawless, my service advisor was amazing he updated me daily and made the whole process from start to finish go very smooth. I will definitely recomend this shop to others. Thank you all at this shop for the great job.
Service king team rocks! Austin is the man! This is the 4th time the same car under your service, all the experiences are great!!
Customer service was amazing thanks to David and team
Thanks a lot to Ben Beck. He is an excellent employee. He is easy and pleasure to work with. I wish all services people are dealing with would have employees like Ben.
Yes I am happy whit the car thank you
They accomplish the repair earlier than expected. Very professional people.
I will come back and recommend to my friend
Fantastic job by everyone. Total satisfied with everything
I was very happy with the customer service and prompt attention to my unfortunate situation! I will recommend this team and body shop to everyone I know, thank you Austin And David :)
The staff works to make sure they understand what needs to be done to repair your car.. Answered all questions I asked...
Staff was extremely helpful and friendly. They made sure I understood all that was going on with my vehicle. Would gladly recommend friends and family.
The team was great and very understanding of my situation.
Thanks for your help and your attention to detail!
Thank you so much I'm very satisfied with the service I recived. The man who helped me Ben was awesome thank you so much. I will absolutely be recommending you guys to friends. Thanks once again
My car looks great! It was done ahead of schedule and they detailed it inside and out. Wow! Thank you!
Great service all my questions answered.
Ben was awesome !! Very helpful !!
Great job. Went above and beyond.
Very professional and great customer service.
Thank you for a job well done! The v daily updates were much appreciated.
Thanks my wife is very happy with the work you did on her car. She loves it again without being reminded of **** that do not respect others property. Thanks Rob O'farrell
Your team was curtious and helpful. I was well informed all through the process on what stage my car was in. I will recommend your services to anyone who needs them in the future.
You guys were awesome and so friendly. My car looks brand new, y'all did a great job!
This was my first experience with Service King in Kent. They were part of the preferred repair shops within the Allstate network here in WA state.
Though the repair was a bumper replacement, I was updated throughout the process by the Dean my Service Adviser and the car was delivered on time when they promised. Car was washed and cleaned too!
Vehicle Make : Volkswagen
Very happy always kept up to date with repairs
Excellent Service! I was satisfied with the job. My car looked great and it was very nicely cleaned. Will recommend my friends and family to do business with service king in Kent. :)
Very good job! I received the best service from Dean. He listened to every single thing that needed to be fixed on my car and I really appreciated that. Another one of my cars is getting fixed from here as well and I'm really looking forward to it.
Again, the workmanship and customer service were the best. Thank you.
Dean was amazing! I truly appreciated his professionalism and deligence in making sure I was taken care of! Highly recommended your business to others. Thanks!
More than satisfied! Thanks for making such a horrible experience have such a wonderful, low stress, outcome!
Seamless process...timely, efficient, courteous
Scratches were discovered upon picking up my car and service king or tow company provided by service King is not taking responsibility and accountability of the damage
Dean and crew at the Kent Service King were beyond professional. Outstanding customer service is what I received. I could not be happier with the repair and personal touch from all the crew.
Vehicle Make : Volkswagen
They went above and beyond to fix and take care of my car! We will take any cars needing future service here.
You guys are so splendid. While there were some unforeseen scheduling problems, I danced in my car when my carpool pulled up next to my truck. Not only did my bumper look AWESOME! but my rims were cleaned and shined (previously coated in black) and my truck was vacuumed out. Love it! Thank you!
The job took less time then I first thought.
Lindsay was very kind and helpful.
Austin explained everything in detail and answered all of
I score both of them a 10!!
After going to service king for a estiament I went to another shop to compare,I waiter 25 min. before anyone even talked to me.I went to a company who at least showed some enterist in a customer and is very happy with the results
They did a very nice job on my truck! Looks better then when I took it in!
Great job! Completed early, friendly service, awesome staff! Car turned out great! Thank you!
It was the best service I've ever experienced!
I don't have any additional comments.
I was impressed by the courtesy shown by all the staff and the explanations of what they were doing and why they were doing it. I liked the fact that I received a text update every step of the process
You have an amazing staff that was attentive and had a great sense of humor.
Once my truck went in for repair communication was great. I received several updates via phone and text. My truck was actually done a day earlier than promised. I highly recommend Service King.
Thank you for doing such a great job repairing our car and for great communication throughout the process.
Thank you so much!!! I appreciate the work & the wonderful communication!
I appreciate how quickly my truck was ready
Austin was very good & I choose to have my car fixed there because he made me feel it was a great place & thur so a great job! Thanks to Austin
I was very please with the work that was done to my car. Job was very Well Done. Thank You!!!!!!
Customer service as well as keeping me updated on all aspects of the experience was excellent. If we ever run into needing service of the same nature, service king will be the first on our list.
I was extremely happy with the support from the people that work there and the communication I received on the work being done on my car. Thank you!
It took a little longer than I anticipated due their backlog of work, but they clearly communicated this upfront and gave daily updates of progress. Staff was very friendly. One plastic fender attachment is missing, so I will need to stop by to get this minor item corrected.
Everything was handled and done exceptionally well at service King.
Great communication about problems and progress! I was always in the loop and fully aware of where we were in the process. Even when we had to slide a day because of a late parts delivery there was no surprise for me because of the updates from the team. You've mastered customer service!
Put a non matching tire on without confirming with me first. This makes work for me to match others or throw that one away. There were options for the tire but you did not ask my thoughts.
Great service, would go to them again.rate them 110 percent, out standing service!!!!
Vehicle Make : Volkswagen
The service was good but it took way too long to repair the vehicle.
They always kept me updated about my truck. Dean was wonderful and was always willing to work with me.
Austin was friendly and understanding about the repairs. Plus the repairs was completed in a timely manner. Thank you.
Great communication throughout the process. Car looks great. Very professional team.
Austin kept me informed and updated by various forms of communication. He was always upbeat and pleasant to talk to. My car turned out beautiful and I would recommend Service King to my friends and family.
Thanks for staying late so I could pick up my car before the holiday
My car was restored to original condition. The office staff and workers were professional and curteous.
I appreciate your hard work and effort. My vehicle looks great, awesome customer service and you finished ahead of schedule. No complaints at all. Thanks again.
I appreciated the update calls and texts that kept me informed of the repair of my vehicle. I was very pleased to get the call saying my car was ready several days prior to the promised completion date. I will recommend your company to my friends and family. Thank you again.
I wonder why it took so long to finish the repair. It was not a minor repair and yet took 2 weeks to finish. I was thinking maybe because the Insurance company did not provide a rental car?
It has taken two months to repair my car and you are still working on it. Your communication and follow-up were completely unacceptable from the very beginning.
I was impressed with the level of communication. Getting text messages about the status was a really nice feature they offer for customers. The whole company seemed to have a great connection between all of their steps / departments to get the job done. Best of all - my truck was finished before the estimated date of completion! Happy woman right here.
All did a fabulous job. Very professional
Amazing service!! The car was finished earlier than planned and it looks great! Thanks guys!!
David was a great help getting the part needed for my repair.
This is the best automobile service I have ever had. I was continually notifiied throughout the entire process of my repair. I never had to go out of my way to contact them once with questions. I recommend this repair shop to anyone and everyone. FANTASTIC service.
Staff was nice & friendly and my vehicle was ready earlier than I expected. They did a great job!
I am very pleased with my experience!The service techs were very helpful, understanding and followed through with making sure everything was done the way I wanted. I wouldn't ever think of using any other autobody shop. Service King you're the best! Sincerely Tamara Stenman
I was impressed with the customer service, the quality of work done and how super fast they were with helping me with a rental. Never heard of Service King until now. Thanks for a job well done!!!!!
Manager and Austin were very professional and kind. Kept me in the loop with my vehicle and the finish product looks great.
They forgot to check tire and alignment as requested. Tire was flat when I picked up vehicle.
Excellent work. Truck looks great. Especially like the way you kept us updated on the progress.
Job well done and on schefule
Vehicle Make : Mitsubishi
They went above and beyond the required service that my vehicle needed. Even washed the car and vacuumed the interior. Very happy with the service.
Excellent job, thank you Evan for taking care of me.
Thank you for a great job. My car looks better than it did new !
Evan was awesome. He took care of my Traverse and called frequently to let me know the status of my repairs. It was such a relief to not have to worry about anything.
Evan was great. He kept me informed and our repair was completed on. Very satisfied.
My truck looks back to normal. Clean and returned in a timely manner. The employees were polite and answered my questions Very pleased
Excellent service. I really appreciate the consistent updates and how quickly my car repairs were completed. Special thanks to Austin in Kent for his great customer service and professionalism.
I really appreciate working with Service King Kent branch. They are all very professional and very attentive to me. Evans and Austin keep me updated to all the work done to my car. Clayton are very helpful and gave me a ride to and from my house. All of them did an exceptional services!!!
Great work and communication
Great staff! Personable and professional.
Excellent customer service.
Everyone was very friendly and helpful. It made the experience much easier to handle. Thank you!
I wouldn't make any changes. The service was so fantastic. A job that was told might take 3-4 days only took ****. The staff was absolutley great, very knowledgeable of what was needed to be done for my car. I'm actually more than satisfied. The manager plyed with my 5 mth old great grandson, which was so very nice. He heard him cooing, and baby talking and came from his office to play with not only once, but he came out again. I will be referring Service King to all my relatives and friends. This is my second experience with this company and I have been very satisfied both times. Thank you Service King for such great service.
Excellent work, couldn't be happier
Vehicle Make : Volkswagen
I took my car in for repair hoping that I will get it back with the same exact body. Unfortunately, that was not the case. They were supposed to repair the bumper but for some reason they replaced it. I should be happy. Again they replaced it with a basic bumper and nothing like the one I had on the car. Very disappointing!!!
Our repair experience with Service King in Kent Washington was was very satisfactory. Evan Mauro was very professional and a pleasure to do business with. The repair looks great, like nothing ever happened to our car. I would recommend Service King to other people looking for collision repair.
Sincerely, Cynthia Bossert