During the repairs, the computer system got disconnected. So when I got my car back, all the warning signal on the panel are on. I have to take it back to the dealership to have it reset and cost me 170 dollars which I did not expect.
Excellent job. Keep me informed. Professional shop.
Though the repair took longer than I expected they were in. Intact and kept me updated on estimated time of completion. Courteous
Your day to say progress reports were very helpful. Thank you for a job well done.
Service King repaired my car way ahead of schedule. They even stayed a bit late on Friday night so that I could pick my car up on the weekend before they closed at noon on Saturday. When I picked the car up, it has been washed, vacuumed, repaired and look amazing! Thx Service King!
Work done sooner than expected. Good color matching
Loved the text updates and ability to drop off the rental at pickup.
Awesome communication. Great service!
Thanks for a repair job well and taking good care of my car.
We got our car back faster then we thought. We would highly recommend your shop to other people.
Dean was great. He worked with me to quickly get an estimate. My car was ready 3 days early. The receptionist was also helpful. It was a completely positive experience.
The car looks great. I will recommend Service King for any one that needs car Repair.
My only issue was the car rental place badgered me afterwards , and the insurance co of driver who hit me was responsible for the bill . Maybe have better communication with car rental companies
Thankyou for taking care me
Job well done. Exceed my expectation on the completion time. Everyday update was awesome. A text and a call uodate was really appreciated.
Completed on time. Kept me informed all during the repair procedure. Very caring staff.
Everyone was really friendly and accommodating. The staff was very knowledgeable about the whole process and my car was finished ahead of schedule.
They did a wonderful job in a timely manner! This will most definitely make me return for more repairs in the future. Very polite, accommodating and professional staff. I am very pleased with my repair.
Great service in all aspects and car done early!!
Service King has done a beautiful job on my car. It looks brand new now. And I was updated with the status of the repairs every step along the way. That gave me peace of mind. I really appreciate it! Will highly recommend Service King Newcastle to all my friends.
Thanks for regular updates and professional work on the repairs.
Excellent service all the way around. They even finished early!
Repair looks good, did a great job matching the metallic paint, and it was on time.
Dean was so helpful and communicated everything clearly and thoughtfully. I felt completely confident in he and his team from start to finish!
Your were finished when you said you would be and did a beautiful job!
Thank you for completing the repairs on my car 1 week earlier than anticipated!!
Very accommodating! Thank you!
Dean did a great job keeping me informed and went beyond my expectations. Very pleased all around
Dean was the best! So professional and attentive!
He made this experience positive. Inspired trust. The work done was excellent.
I will recommend you without reservation.
Everything went very well
Great communication and the car looks primo! I would highly recommend you guys!
Job looked good and work was done timely.
I'm satisfied with that job king service made to my car and I'm happy that my car was delivered to me on time.
Very responsive and professional
Aurora and Carlos made my experience the best car repair experience ever! Thank you, you've made me your customer for life.
Pretty painless experience.
Very good job , I m happy !!
The car looks as good as new, thanks!
Dean did a great job keeping me updated and the front desk staff was super friendly.
Dean was awesome! Not only was my car ready ahead of schedule, but he let me pick up the car after hours! It was awesome! Thanks for being so accommodating.
Great service, car returned very clean and like it never happened
Great place, great work i really recommend this place they told me my truck would be completed on the 12th and they finished on the 8th so I'm super happy with the work they did.
Service King exceeded our expectations in every way. Keep up the great work, thanks Dean, Jason and Aurora.
I am very pleased with my service from Service King. It turned out awesome and on time.
Good communication on status
Vehicle Make : Volkswagen
Great work. On time, professional, kept me informed, delivered at estimated cost.
Dean went above and beyond to make sure we were happy, with rapid turnaround, and the reception staff were warm and welcoming. Their close partnership with the rental company was a big plus as well!
Friendly and helpful staff! I appreciate the short yet frequent updates on the car as it was being repaired.
Superlative service - consider me a loyal customer
It was a top notch experience from start to end. Really appreciate the great communication.
The status updates were great until the end. I was contacted on Thursday and told that my car would be ready this week - 1 week earlier than the 9/5 promised date. Then I received a call at 8:00 Friday night saying they were pushing to complete so they could book it before the end of your month. It didn't matter that I had other commitments for the weekend based on the information I was given on Thursday. My husband picked it up and the paint job is not acceptable. He was told we had to bring it back in 30'days. Will you be providing another rental car? I feel this would not have been a problem if you had not 'pushed' to get it finished .
Bryce and the team of technicians did an EXCELLENT job!! This is the third vehicle that Service King has worked on and soon there will be a fourth!! We tell everyone about out experience with ServiceKing.
Service King was thorough fast and provided me with updates every step of the way, they eeven put touch up on my vehicle free of charge!!! I will definitely take my car there again if I need to and recommend them to others!!
Dean was really helpful and kept me updated every step of the way. He even gave me steps to take when my check engine light turned on on the way back from picking up my car.
Everything was taken care of in a timely matter and was perfect! Thanks for the excellent work!
Thank you for being so thorough with your work an also working directly with the insurance company. I really appreciated the text updates. I'll definitely be referring my friends to Service King.
Outstanding service from everyone! Perfect job and spotless vehicle. Would highly recommend Newcastle location to anyone. I'll never go elsewhere. Thank you for the excellent communication!
Very responsive team. Thank you.
Excellent service and communication throughout the process. Bryce was great!
Dean and staff did a great job
I am dependent on the car. it took too long to get it repaired
Silver King is where I went after my freeway accident.
My 10 yr old grandson and I came out of it without injury. My car not so much.
It was traumatizing, then I needed my car repaired.
From the moment I walked into Silver King, for estimation and repairs, to the pick up of my repaired car, was an easy, refreshing, trusting and relaxed experience.
There never was any stress for me . They were all wonderful. I would recommend them to anyone in need.
Took month longer than estimated. Repeated missed due dates. Car was dirty. New paint had scratches. Bumper was scratched when it was not scratched before. Long list.
Great work, great customer service! It was awesome receiving the updates!
Very professional. Job done on time and looks great!
Everything was perfect. Job well done and updated along the way.
Everyone was great but Dean at your Newcastle location was the best. My car needed a lot of work and I was on a time schedule. There were a couple of times your repair people came in early just to take care of my car. I felt like they really cared about my needs and went way above and beyond . I will highly recommend you whenever the need arises. Thanks again for a great job.
Things are fine so far. Only drove home thus far.
Bryce was efficient and followed up with me every step of the way. The text messages from Service King also kept me informed which was great.
Yes I will once I have my car
Carlos was very polite always keeping me updated .
Everyone was super friendly and I loved the update texts
I especially appreciated the frequent updates on the status of the repairs on my Prius and the excellent craftsmanship that shows in the quality of the work. My car looks as good as new. In addition, the service desk folks were friendly, helpful, and informative. The team at Service King made the experience a good one. Thank you all.
Very thorough, explained everything, set realistic expectations on when I'd get car back, and kept me informed the entire time.
Dean was great. Friendly, informative, and thorough.
Our first time and Service King completedly gain our trust and satisfaction. The car looks very good.
Great service from beginning to end. Repair was done 2 days earlier than estimated. And a small dent was discovered which was repaired free of charge.
Thanks for the quality and fast service .
Excellent. Every way.
Thorough, professional job in the repairs. Kept In touch w/frequent contact.
with texts that were funny. Timing? It took longer than I thought, but no big deal ...no problem as long as they did it correctly. Excellent, excellent detailing and car wash and wax. It was fun to drive away in my new car.
Everyone was very personable.
Every step was taken with pride and care when addressing my questions or concerns. I will if any other occation arises where I may need any auto body repair go to Service King.
Very pleasant experience dealing with aftermath of fender bender. People at Newcastle location are especially helpful.
Vehicle Make : Volkswagen
Awesome service and customer care.
Y'all did great when I was rear ended a year ago and when I rear ended someone, I knew exactly where to go. I don't think the lady I hit has even had an estimate yet, and I'm back driving my perfectly fixed car
They kept in communication and were very professional.
It's nice to be kept informed
The service they provide is always awesome! I won't take my car anywhere else. Thank you so much for doing an excellent job on my car.
Vehicle Make : Volkswagen
Repairs were completed very quickly! And the staff were very accommodating when my appointment was screwed up.
The service was great! I am very happy with the car.
Quality of work looks excellent - very pleased. Repair seemed too long in taking 4 days for what was estimated as a 2 day job. I appreciated communication from Tomas and his help in getting the car ready by mid-afternoon on the fourth day.
Good job by Tomas of keeping on update of the car.
Tomas Cerovsky went the extra mile. I was extremely pleased with his service. He made everything right and also, on his own time, rubbed out a small scratch that appeared on the rental car. Please expend my appreciation to him and if the company has a service awards program he should definitely is recommended for it. Thank you Tomas!
Everything is find that my car. They repaired and cleaning all. I have the satisfaction of all. Ok!
Everyone I dealt with was friendly, knowledgeable and willing to help. Jason has done an outstanding managing.
Excellent communication and the experience was top notch
Thanks for fitting me in so quickly.
Very happy, did an awsome job, got me in as I needed, made sure my truck was returned in beautiful condition!definitely will recommend!
Very professional and communication was very clear thank you
I'm very much satisfied in the service have done and special thanks to Samantha for her five star customer care service.
Again thank you very much!!!
Job well done. Excellent communication on progress of repairs.
Tom was very responsive and provided useful updates. I had a few minor things to be corrected after picking up my car and he was gracious and timely with the attention to my concerns.
Repair looks great! Very nicely done and cleaned up the car inside and outside wonderfully! I am most pleased Thank yoy
Car done in time for my trip dispute them rushing it for me and great communication at every step.
Samantha was wonderful to work with and great with follow up.
Quick, flexible and service oriented.
The back end of the car was badly damaged and Service King did an excellent job repairing the car back to its original condition.
Great service, Samantha and Aurora were friendly and ptofessional
Great communication via email. Need help on the text messages as one in particular did not line up with the date I could pick up my car (which was a week difference). But I did love the cute text messages that my car was being taken care of.
Great service. Kept me informed throughout the process.
Vehicle Make : Volkswagen
Awesome job done by the people at service king. When I got my car back, there was a scratch under the door. They fixed it without any problems, and I got it back the next day. Very helpful, thank you guys!
Great service and great job repairing my car
Samantha was very helpful, keeping me updated daily via email. I really appreciate her efforts, I haven't had this kind of experience before, great employee to have in your team!
The text messages are annoyingly frequent and consistently inaccurate. Communications from service sdvisor helpful ,appropriate and all that's all that's needed. Thanks for quick quality service!
Good communication of progress and completion.
Thank you for the help you provided great service.
Great communication and customer service.
Everyone was very friendly and professional and I'm very happy with the work on my car!
Samantha, the service coordinator at Newcastle, WA was extremely professional. Her customer service skills are what you might find in a much more sophisticated and complex customer service position. You are lucky to have her. Thanks for listening to us in order to finish the car well ahead of time. I do also appreciate how you all properly managed expectations.
The automated system is out of synchronization with what is actually happening. Not once has an automated message given me accurate information about the status of my vehicle. Further, my vehicle is still being worked on. Though the system had reported twice now that my vehicle is ready.
Outstanding overall. Excellent communication and customer service.
They repairs look fantastic and the quote was right on. Comunication was consistent all along.
Have not been with car much since picking it up, out of town but I THINK EVERYTHING IS FINE.
Samantha did a great job communicating and the workl looks good.
Car looks great - Customer Service was great!
Not fixed properly, window does not work, dirty stinky mess inside of car.
Waiting for window trim part to be received and installed. Headlamp polished when trim to be installed.
Very professional, positive people working at this location.
I was getting daily text messages, sometimes more then one in fact. However, apparently there was a problem with the repair, and we were suppose to pick up our car on a specific day....when suddenly all text communication STOPPED! We had to phone numerous times to see when our car would be finished - finally after two days passed, we heard back that there was a problem with the repair. Apparently it was going to be more then what you thought, and there was some rough negotiating with our insurance. After all the daily texting from you, it would have been nice to have been informed of what was happening with our insurance - and that the expected finishing date was going to be pushed out to an additional 5 days. That is a lot in terms of rental car payments - for which we did not have insurance for. Other then that - everything else was great!
Welcoming messages and progress information was very helpful to determine when can I expect to pickup the car.
Samantha and Aurora deserve raises.
Jason at your coal creek facility has great customer skills (would like to hire him away) and as always the work was excellent
Although it took a long time to fix my car I appreciate the job that was done on my car and the kindness extended to me.
Thanks to Samantha for everything she did to accomate me. In the future if I nrrf repairs I wiil return.
Thanks again to Samantha
They were all awesome to with.
Great people and great job! I always recommend you everyone.
Wonderful job and great communication
Excellent communication with both front office women involved in setting up our repair appt and arrangements for a rental car. Professional, polite, enthusiastic, positive, friendly. Great work done on our car. Will definitely recommend your service to friends and family. Thanks!!
Service was good and I was given updates in a timely manner. One thing I was not happy with is the job was supposed to be done in one week and ended up taking two weeks. Need to do a better job of giving realistic time estimates
Awesome service! I loved the text updates. You live to your name!
Excellent customer service. Repair done on a timely basis. Good link to Safeco.
outstanding customer communication and attention to detail. Supper service. They went the extra mile to save me money on parts. Nice people.
Samantha was fantastic and showed amazing customer service through the whole process. Job well done!
Kept me informed the whole way through, sent pics periodically as well. Always nice on the phone when I called.
Professionalism from all staff.
There are too many things to type.
Awful service, awful turnaround time, awful communication. Oh... and I should mention I was told my car would be done 3 weeks ago, then every week it is pushed out further. Yesterday I got a text that my car was done. No one called. After 45 mins this morning getting looped around and redirected my your rude 1-800 service rep who would not listen, finally got someone on the phone, only to be told that it would possibly be available Tuesday. Now it's going on a month. Hardly any communication, bad service, and I don't even have my car. Meanwhile this loaner car is costing me a fortune and I am extremely frustrated. This needs to be fixed. The person I talked to in Mill Creek (matt)? Was extremely nice. I know it's not gis fault and the poor guy just got an ear full and was so nice. Please have someone contact me for more info.
Your staff was professional diligently keeping me informed during the process, made me feel at ease and it was a hassle free experience. I couldn't ask for more. Thank you!
Vehicle Make : Range Rover
Samantha did a good job keeping me inform on the service of my car
Excellent work and great communication throughout the process.
I was unable to simply provide a credit card number over the phone. This caused a huge problem when I tried to have someone pick up the car for me.
You made it easy. Everything was what I expected it to be, the work was excellent, staff were very nice... Whatever you're doing, keep it up. I'll single out Samantha as having kept me completely up to date on my repair work.
You delivered great results ahead of schedule and made the whole process convenient and easy.
I like the text message informing the updates.
Vehicle Make : Volkswagen
Samantha is fantastic! She provides top-notch customer service that's sincere, professional and friendly. I also really appreciated the frequent text message updates. I will return to ServiceKing and recommend them to others. Thanks!
Excellent service, staff kept us informed, repairs were competed far quicker than I expected. I will certainly recommend your service to others. Thanks so much.
Thank you so much! Looks great and the car was nice and clean inside and out!
Excellent service. Great updates.
Prompt and informative
Kept me regularly updated on the process.
and I mean IF, I would use again.
Great service with excellent workmanship! Highly recommended!
They got a great job how do you recommend Jason went above and beyond everything that could be imaginable to make this a good experience they are a great company and I would do business with them again when the opportunity arose
They did above what they should have to make me happy
Great work. Finished the job three days early!
Everyone one was highly professional and did a great job. I will bring any future work I have to your team.
The folks there were thorough and very helpful on both the front end and back end of the whole transaction. Communication was great during the process, as well. I would definitely use this shop again.
Job is not finished. Side decals are still outstanding and I was led to believe this was due to the paint being too fresh. However, this should not be the case, I've never experienced this before and it should have been identified during the estimate if applying decals was a problem. Some decals (rock protection) were applied along with Chevrolet emblems. I suspect the case was that the decal was damaged or not ordered and the staff was not fully disclosing the facts.
In addition, I could not inspect the vehicle since it was brought out in the rain. I should have had the opportunity to inspect the vehicle in the covered repair facility.
Excellent updates and follow through
Two repairs this year. Excellent service!