The estimated finished time given me was Monday. I filled up the gas in the rental (I received it will less than a 1/4 tank) thinking I'd be using it all weekend. So because the estimate was off I wasted about 25.
Otherwise everyone was friendly, helpful, and quick. I appreciated the daily updates, I just wish the time frame was accurate.
Very friendly and easy to deal with! Never waited at any point!
I appreciated how you kept me informed of the progress!
They had the car for 11 days and I got it back and it was filthy and they said they didn't do a bumper job in the back and they did but it wasn't called Service King when they did it it was something else and they just didn't have the record because I know who painted my back bumper
Excellent service, I was getting update of my car repair status. That was very helpful. Thank you
You all were awesome. Geico sucked. You went the extra mile to accommodate my family Thanksgiving holiday. Jason was extremely accommodating. Despite the issues with insurance, I would recommend your business to others. Thank you, Ruth
Great service. Would recommend you to all of my family and friends.
I was helped by Andrew Hallen, and was most impressed by his prompt responses. Service King kept me notified throughout the process, and Andrew was exceptionally timely and courteous in his communications.
Both Andrew and the GEICO representative, Ray Hahn, showed excellent customer service skills and ready smiles. Contrary to my expectations about auto repair shops, they made the experience pain free. I would certainly recommend Service King to others needing repair services.
Your receptionist sold me on the customer service that was provided throughout the service and the in store rep and updated were great I will recommend your shop at every chance
Great service and communication.
Received excellent service from Jason Cronk. He was willing to do everything possible to assist me even when I was told by insurance company and the Service King Csll Center to bring my car in st 6pm- closing time-on a Friday! I was kept updated daily on the status of the repairs. I will definitely refer my family and friends to Service King for all their auto repair needs.
I really appreciate received updates on my car. I am especially ecstatic that the car was ready 5 days sooner than expected.
Great service and great communication
Great job and finished earlier then expected!!!
Polite, courteous, well mannered, professional personnel. Kept us informed. Would recommend without hesitation.
Friendly, efficient, and great work! Thank you so much ????
I will prefer Service King to all my friends and family.
Excellent Service!! Thank you so much.
Jason explained the repairs and he was very helpful. We are satisfied with our repairs. I would recommend Sevice King for other friends and family. Thank you for the periodic updates about the service and special thanks to Jason for helping us out.
Though it took longer than expected. I was 100% satisfied with results. Great job
Customer service at kings was great
Excellent service. Never felt like your typical "auto shop" professional and informative. Loved the updates. Would definitely recommend
Repairs were done ahead of time and the timely updates by text were very helpful.
They were all very nice and kept me well informed on the progress of repairs.
My car looks great. They repaired my car one week ahead of time which made me very happy.
Thank you all very much!! ????????
Repair finished before estimated deadline
Fast service. Highly recommended.
It was a pleasant experience. Everyone was helpful and the car was ready one day before predicted as well.
Vehicle looks great! Service was amazing! Thank you so much for taking such great care of my MDX!
The staff and everyone at the shop did an outstanding job and I was well updated through out the process as well. Thank you everyone! My car turned out great!!
My husband's words to me "It looks brand new!" I think that's pretty awesome. From start to finish was AMAZING. No hassles, no problems of any kind whatsoever! Thank you to all who worked on our car!
Thank you for handling me and my car is such a satisfactory way.
Service King did and excellent job and Jason Cronk went above and beyond to make sure I was completely happy! I would highly recommend Service King!
Nothing to say except her everything was perfect
Jason did a great job of keeping me informed. He made me feel like I was a valued customer and I really appreciated that.
I was very happy with it service that I received it Service King. When I brought my car in to be repaired I thought it would take a long time and they originally told me it would be a week however I was surprised Friday to find out it was done so I was able to pick my car up today after only 4 days I. I would recommend Service King to anyone who has to have body work done on their car also receiving emails letting me know the progress Sonic my car repair was very helpful I was very very happy with with the service and would certainly go there again.
great job great cust service and great communications. will definitely reccomend!! thank you!
Thank you for the fast and friendly service you guys offer.
The man I worked with was personable, answered all my questions and very helpful. He went above and beyond
I appreciated the good customer service.
Love the updates! Thanks for the fast repair, Chris.
I am satisfied by the service
10/10 for the body work done, how fast they did the work, and being able to get started so soon.
Thank you for making this experience excellent. Everything I needed was in one place.
Overall my experance was grwat, they did an awesome job keeping me informed and were done on time.
Vehicle Make : Volkswagen
Thanks for the help
Thank you for the updates and great communication.
You were very thorough, informative, polite and did a wonderful job on the car. Great service and thank you. Shaaron A
Thank you for doing an awesome job. Turn out pretty good.
Couldn't be happier! Thank you
Excellent work, finished sooner than I expected, made paperwork painless, and had exceptional customer service! Such a positive environment and the staff is really interested in making it as simple as possible! Definitely would recommend.
They did a great job. You would never no that it was repaired
Everything was very great. Very informative and stress free. Andy was wonderful to put up with my questions and the ease of geico being on site was terrific!
Great customer service an speedy recovery of my vehicle
I am completely satisfied with the repair and service I received.
Very happy with the work Gary did.
It looks like a new car again.
Wonderful friendly people. Even though they were busy they were very attentive, had water and coffee. Professional and streamlined. Couldn't have asked for better service.
One of the best service experience I ever had. Awesome job
Professional service. Great communication. Completed repairs ahead of schedule. Detailed in information and work accomplished. Very upbeat and friendly staff.
Because my car was driven approximately 80 miles while at the shop for a repair to the bumper. I'm not a fan of having my car driven without my permission and not for 80 miles.
I took the mileage prior to and after pick up and drop off
Other than that all was fine. They let me know every step that was being done on my car. I appreciated that
Kept me informed on the progress of the repair.
Fantastic from the first telephone call to the finish. I'll recommend Auburn Service King to everyone. Hopefully I won't need their service again, but if I do, they will be who I go to.
All staff were terrific including the gal at the front desk.
Friendly staff. I was kept well informed
Very nice and got my car fixed very quickly. I would recommend Service King for any auto body Diageo
Very good customer service. And very nice work.
We especially appreciated the cute updates. You made us feel like our car was a member of the family and you were taking good care of it. We were also glad to know up front when the car would be done so we're could plan accordingly. We were pleased with our experience with Service King.
Customer service was great.The gentleman that handled my claim was great, couldn't ask for more. Thanks
My service advisors were both wonderful!
Staff was very friendly very professional and the communication during the repair was amazing. 5 star rating
I want to thank the **** of my vehicle. He did a fantastic job matching the color! Continue to keep this person, very experienced worker!
I am very happy with your service.
Service King is the best! I have had my cars repaired (past and recently) by them and they continue to deliver quality workmanship.
Skip the obviously computer generated texts regarding status of the job. I had gotten some that were obviously wrong. The project POC should send real ones out!
Shortly, I got excellent service from your center and I appreciate all customer service agents and technicians since they are good service givers.
you are great folks to work with
Great customer service from my time in the door to my time out. The receptionist was personable and efficient. The facility was clean and comfortable. My service rep was expeditious and friendly.
It was an all around great experience.
The service team is absolutely amazing. Jason has always kept me up to date on the status of my claim. I would recommend this stop to anyone.
From start to finish it was of the best customer service experiences of my life. From the bottom of my heart thank you guys. A+++++++
Still need to resolve one small issue, but Jason said he'd take care of it.
You guys did a fantastic job.!
I've used this shop multiple times. As always they do a great job. I will keep using them in the future.
We liked the consistent text repair updates.
Great customer service from the beginning to the end, great communication through the entire process. Vehicle looked great upon pick up. Very satisfied with Service King!!!
Chris and the team at you Auburn Way location was amazing. They were friendly, professional and timely in correspondence. Even with it being a new vehicle and a holiday week they were able to complete the work in 10 days. I've used Service King in TN and knew I could trust this company. Thank you for always exceeding expectations.
Car looks great service was Exceptional
The whole experience from start to finish was wonderful. I will highly recommend anyone to use your service. Thank you
Fantastic service. Jason went above and beyond. I would recommend to anyone!
Excellent customer service and communication. Much appreciated.
My car was in the shop for rear end damage caused by a garage door. The associate showed me the repair. I paid the bill drove my car home just to find a yellow paint scratch on the front corner panel.my car is green
The Service King crew did an outstanding job from the time I got the estimate done to the time I picked up my truck. They even finished a day early. They worked with my insurance company from start to finish. Chris thanks again.
Jason did a great job keeping me informed of the work being done on my car.
The service advisor was excellent
Attention to detail and kept me informed.
The truck was repaired beautifully and my daughter really appreciated how much care had been taken. Chris and his team did a great job! Thank you
Chris and Jan are the most helpful people to work with. We appreciate the no stress business we have had at Service King!!! Thank you!!!
Customer service was good
Job well done and sooner than expected. Thank you so much.
Everyone was courteous and professional. Chris was great and kept me updated with progress on the repairs.
The body work is satisfactory. The communication is frustrating. I got sms saying one thing,then the person helping me sms something diffrent. When I picked up the vehicle I was told yea we just washed it. If you looked at the roof it was obvious it was not. It was white from the shop dust. This is the same dust that was all over the seats. I could tell they wiped down the interior. It w as dust free other than seats.
Good Job guyz .... I love the look on my car ,always believe in Services...thank you
Well done. I was cared for very well. Loved the text status reports.
Jason kept us informed on the progress of the car repair. He is great and very nice.
Great job on the repair. The car looks wonderful!
Chris Carter kept me informed, was very polite, and informative. I would come back to this particular Service King if I need work done In the future.
Chris Carter was the best! He made it the best experience I have ever had at an auto body shop.
You were interested in that which was important to me
Thanks for an excellent job
Great customer service. Second time I was in a minor collision and they did me right both times.
What repair? There is no sign of damage or repair on my vehicle. Im wondrring if you guys gave me a different car. Thats how awesome you all are. From the front door to the unseen elfs behind the the office. Thank you thank you for awesome job.
Vehicle Make : Volkswagen
Exceeded every expectation. Everyone was very professional and very helpful. The service was amazing.
It was the best interaction I have ever had at a car repair place. Everyone was friendly knowledgeable and polite warm . They went above and beyond with my car it was so clean even the wheels were sparkling. I had put off having my car repaired because of the hassle and service king and Geico were wonderful there was no hassle nothing but good
Service Was Excellent! Thank You
Loved the text messages with the updates on how the process was going throughout
Everything was great from timing to the communication I couldn't be happier with the staff there. The only one thing I would say is that the music in the lobby was a little annoying but that is probably because I'm getting older and years. Ha ha.
Every step of the way, was an excellent experience!! Thank you!!
All around great service from start to finish. My service advisorJason communicated well about my car and what to expect while my car was being repaired.
Your team has been quick and painless in dealing with my claims and repairs of my car. And the repairs was a day earlier than expected - which saved me on my rental car expense. After the repairs, Andy explained to me further questions that I had and briefly answered them all. When I dropped my rental car at your place, and left,I forgot my garage opener. I called Andy and said, he found it. He offered me the option of going back if I was near and I told him no, since I was a little far away and I did not want him to wait longer for me since they were already closed. This kind of commitment to custer satisfaction, that I experienced with Service King was my first and I was glad that I chose Service King to choose to repair my car. Thank you and I will recommend to my colleagues and friends.
Excellent service. Will recommend to friends and family!!!
Everyone on the team was outstanding.
Everything was perfect, made a bad experience into a easy stressless one. Thanks so much
Great experience! Jan, Ray, and Andrew were awesome!
Jason was great to work with. He even delivered my Tacoma to me. I couldn't have asked for better service. Everyone was great. Thank you
Friendly and Fast Customer Service all around in the Lobby, Shop
And estimate (Chris)
Awesome Job???????????????? I Thank you very much...????
I was very pleased to get my car back with the repairs making it look wonderful.
I appreciate that I was kept in the loop almost daily about the status of my repair, and that all the staff members there were helpful and thoughtful regarding my service.
Im very happy how my car looks the front desk was very helpfull. Specialy a thanks to Andy he went the extra mile for me to be satisfide. Thank so much also for the shop guys
Great customer service from Jan, Jason and Chris
My car look like new thank you
Call center wait time was extremely long. Total time spent on hold was 45 minutes (3 calls). Local shop service was excellent.
Great communication. Knowledgable staff and so easy to work with
What a great service. My car was repaired beautifully. Everyone was friendly and professional
Great work! Excellent customer service.
Though it took longer than expected it was very well done, and Christmas Carter was a perfect gentleman.
Vehicle Make : Volkswagen
Thank you for keeping me in the know about my vehicle! I really appreciated all the updates and all the hard work you did to making sure I was happy.
Everyone was helpful and very thorough. I highly recommend Service King to all my friends and family. The repairs in my opinion are perfect! I am so pleased with the results of the work completed on my Rav4. Thank you all!
Andy was great! He was professional and kept me informed on the progress of my car. I really appreciated his excellent customer service.
Chris Carter was nothing but professional and made me feel like I knew what was happening to my car and when!
The team did a fantastic job keeping me informed. Everyone was very polite and helpful. The job was done quickly and the car looks as good as new.
Vehicle Make : Volkswagen
Great customer service. I was 100% satisfied how I was treated. And I would recommend to everyone.
Great team of dedicated staff!
Vehicle Make : Volkswagen
Wonderful customer service. I am extremely pleased with the service provided and the repair was handled in a timely and professional manner. I would definitely recommend it to everyone.
Everything was awesome and the people were great. Thank you
Customer service was excellent and over all service and detail to vehicle was also excellent
I was kept very informed throughout the entire process. Your agents practiced excellent customer service from start to finish. I would highly recommend Service King to others that end up with a similar situation as mine. I felt they try to go above & beyond for their customers.
Super quick. Thank you for those who worked on it.
Prompt customer service. Chris Carter was very professional and understood my vehicle needs. Overall, my vehicle looks great and I will definitely refer Service King for repairs.
Thank you very much. The coordination between your business, usaa, and enterprise made the situation as painless as possible. I appreciated all of the text message updates regarding the status of my vehicle. Andy and the lady at the front desk provided excellent customer service.
Excellent and quick service
This was the best experience I've ever had at an auto repair shop.
Quickly done and well done
The repair was great. Customer was awesome. My kia was clean inside and outside it looked brand new. Thank you guys. God bless!
Job is done very well. Good job guys. Thank you service king for having nice crew in shop.
Your help was awesome. I would definitely go back to Service King or recommend Service King to anyone who needed auto body work done.
Vehicle Make : Volkswagen
Awesome service! They got us in quick, did the repairs quick, and the customer service was off the charts. I will be bringing further business their way to the tune of a few classic cars. I would recommend Service King 100% to anyone who's looking for repairs.
Well done. Appreciated the constant updates on progress. Made me feel informed and part of the process.
Very pleased with the job
Thank you for being prompt, responsive to phone calls, and thorough.
Service King did a wonderful job repairing my vehicle. My car is driving great, and I really appreciated getting text message updates on the status of my car. I also received exceptional customer service throughout my entire experience.
I greatly appreciate your staff listening to everything I had to say... Even when it didn't even relate to the repairs of my truck ... But to my upcoming business adventure... They're honest opinions and questions really helped me move along in the process of creating It.
I give service king 100/100
Great job on the repair! It came out looking new. I was kept informed of how the repairs were going and was delivered on time! Thanks!!
I get updated on the status of my vehicle, staff are friendly & highly professionals. Completely satisfied with the work done , clean car when I got my vehicle & was informed on what was done. Recommendable shop. Keep up the good job, well done & thank you much.
Everyone was professional, knowledgable , eager to address my questions and concerns! Very accommodating! Yet they were personable and almost comforting based on the circumstances! My car was finished when promised, I'm very happy with the repair and will recommend your service to all who need it! Oh, the coffee wasn't bad either! Lol. Thank you so much! CASawyer
Chris Carter was nice and professional. He made sure I knew what was happening each step of the way. My car was even completed ahead of schedule. They also washed and vacuumed my car which I did not expect. Thank you Chris and team so much for a job well done!
Andy was very helpful and very polite. I would recommend Setvice King to friends and family. Great experience!
I was amazed at how quickly the repairs were done. They walked me through the complete process at the beginning, sent me updates, and my car looks like it's never been in an accident. Perfect, absolutely perfect!!!
Everyone through the process was great! A gentleman helped me out the first day when I had the vehicle towed to your shop and was very nice. Andy was very thorough with the initial walk through of the damage and very calming as he set a great tone that I would be taken care of through the situation. Chris did a great job! Made sure the correct parts were ordered and answered all the insurance questions I had. Also, I called on a Saturday with a few concerns and Travis reassured me I didn't have anything to be worried about. And the receptionist Jan always helpful getting me to the correct person or finding out for me. Overall, the team made a terrible situation not so bad and were amazing!
This is the second time in a year I have used service king. I would highly recommend them to all my family and friends. Very professional and keep you informed every step of the way.
Quick and easy experience. Excellent customer service.
The customer service, repair, and professionalism was the best I've experience anywhere in a very long while. I appreciated your transparency and the level of service. The texts were also charming (i.e. "your vehicle is happy here" etc). I will definitely return to this particular location should I have any further car repairs or friends that may need services. Yelp review in toe. Thank you Service King!!
I could always get ahold of someone and they responded promptly, while keeping me up to date on progress. That last day working to get the hubcaps worked out was really appreciated. Quick and very thoughtful.
The claim advisor Andy was outstanding. He was friendly and kept me well informed on the repair process. Additionally my car was completed 3-days ahead of the estimate.
Thank you for your great service.
Vehicle Make : Mitsubishi
Extremely fast, friendly, completely satisfied.
Great updates through out the repairs. Car looks amazing thanks for the wonderful experience.
Job well done and done quickly
Very professional staff and was able to have confidence.
Perfect on the repair. Also cleaned my interior which was a nice unexpected touch.
Excellent job!!! Excellent service!!! very friendly and very professional people...thank very much!
Great to have an informed repair!
Did an excellent job and very friendly