Level of communication was good.
The bad part, at the time of pick up no one came out side to go over the repair, after waiting outside by the car, no one showed up, I gave up on waiting and left.
Also car was not cleaned inside.
Every time we have used Service King we have always been satisfied! Jan is the best and makes our experience user friendly!!!
Everyone at Service King was nice, great service, and communication.
You guys rock! Andrew was awesome throughout the whole process. Couldn't be happier for my first collision repair experience. My only complaint is one of my chrome trim pieces are out of level by ****/2".
From start to finish Service King kept me up-to-date on my car repairs, asked if I had questions along the way and made sure that when the car was finished that I had a chance to visually check the repairs and comment on the outcome. The final result of the repairs was such that I couldn't tell that it had ever been in an accident. Thank you so much Service King Personnel for a job well done! Crystal
Surpassed my expectations.
SERVICE KING did a great job repairing my car and kept me up to date on the progress of the repairs and the finishing date. Spot on!
Great job washing and vacuuming the car! Thank you. That was a nice touch.
Andrew Hallen gave me outstanding service. Well done!
Thank you for making this stressful process easy.
They kept me updated by texts. That kept me stay calm by knowing what was going. When I picked my car up, it looked like it did the day I bought. Service King personal are awesome and so friendly. I rate all the workmanship and Katherine a big 10.
I thought the service and communication was excellent. I was pleasantly surprised with the level of customer service, very rare these days. I liked being kept up to date with the text messages and they cleaned my car inside and out - this was especially appreciated because it was so dirty from my dogs that ride in it. I wasn't expecting them to detail the interior but it looked amazing. I would recommend the Auburn location to anyone and would use them again!
Katherine was so nice and courtesy, I was impressed with the service I received. And my car was so clean and Shiney!
Thanks for the great customer service and quick and professional repair on my company vehicle. I appreciate the team work and effort by all companies involved to complete the job and get me back on the road. ????????
I am thankful for the communication throughout the process.
I love the way you guys fixed my car thank you to Andy he always keep me posted
Just picked up my car today. So far experience is good, walked me through all the repairs.
No comment but just a Thank You to the Auburn Team!
The inside of my car was a mess and that not how I delivered it. All the equipment that way stored behind my third row was spread out in my car and all my seat were folded down.
Excellent service and great job done.
The service was excellent..... you guy's have a great staff...
Everything was completed on time actually early. One thing was forgotten my canopy light was not hooked up correctly and actually I thought it was missing all together but it was in my canopy the whole time. Just wasn't hooked up. Overall work appears to be great we will see when the sun finally comes around. Thank you
My car looks great- the staff was great and very professional- I liked being kept informed on the progress of the repairs- and I will recommend friends to you for their service needs! Thank you!
It was good until I was lied to about the rental car. I was sent a text at ****:56 pm on 3/4 saying my car would be ready on 3/4 (keep in mind I was told that if I didn't pick the car up the day it was ready I would be charged.) At 4 I called to make sure they wouldn't wait till the last minute so I would have time to drop off the rental car before they closed at 6 and no one called me back then I sent a text to the girl that was handling the claim and still she wouldn't reapond. At 5:19 the rep sent a text saying my car was ready and I could drop the rental car off at Service King and someone from enterprise would go get the rental and stop charging for it that same day. Well the next day I called enterprise to see when I would get my deposit back and she talked to me like I was stupid arguing that I still have the car and would only get my deposit back after it was returned and that I was still responsible for it if anything happened to it. I was instantly pissed at that point. .. After that I called and sent text messages to service king to see what the hell was going on and why I was lied to, and big surprise no one would answer me so I had to go down there. I saw the girl that lied to me and she said the charges were stopped in the system and if I had a problem I could take the rental (that was still sitting there) to enterprise myself. That would be stupid considering IF anything happened to it while sitting there in their possession, they could blame me for it and require me to pay for it...I DON'T THINK SO! my responsibility ended the night before. I responded with "according to enterprise State Farm is still being charged and I'm still responsible" she said with attitude... uh I have 2 other customers I'll give u my managers number. I waited a few minutes said have ur manager call me and left. I returned that car at 5:30 on 3/4 with absolutely nothing wrong with it. No manager ever called me and State Farm is being charged for nothing. Lying to customers is bad enough but lies that could potentially screw the customer over makes it ALOT worse. Never again will I use service king and I'll make sure all my friends family and coworkers etc are aware of how they are as well. Also I better get my ENTIRE deposit back and soon.
Finished ahead of schedule! Excellent job!
What I can say is that I'm so happy with my Vehicle for the well done with the repair it's excellent thank you so much I really appreciated too.
I am more than happy with my experience. The staff was very helpful. Andy was the gentleman that helped me with my car. My repairs were expected to last a week. It took only 2 days I believe. Way faster then I expected. I appreciate the great work that was done on my car. Very smooth/ easy process. Thank you all!!!
So far so good. Day one of getting my car out of shop. Customer service was great..always important! Front desk is key-Jan was very nice and experienced/knowledgable. Also, received updated messages regarding my car status-VERY NICE..thank you! Only complaint would be once receiving car no one did a walk around before i left. (just to make sure i was happy with the work) Thought that would be standard procedure?!
The job was done on time. I was kept appraised of were things were in the process. The quality of the job was excellent. They paid attention to the little things also.
The entire experience was very satisfactory from beginning to end
I would have been ok with everything except I had to pay my deductible & I had no idia I had to come up with money I didn't really have at that time.We got rear ended & their ins paid for everything else & should have of course. Now idk how long it'll take to get reembersed thanku
I must say I'm very satisfied with service and friendly staff. Service King is very professional and fast , kept me updated on dates and time car would be ready :) thank you so much for the great job car looks great ???????? I will definitely tell family and friends about you guys .
Thank you so much! I can't even tell that my car was in an accident.
Wow, What a fentastic shop, Thank you for your excellence work and great value from a top team. Along with honesty, Integrity, and excellence in service. I fully recommend Service king collision repair centres for service on any vehicle.
Notice every day what part they are working on, that make me trust
Thank you for doing a quick, and beautiful job on my daughters car
Great service. I appreciated being kept updated and the job was done very well. Thank you
Very easy and smooth experience
You guys did an outstanding job, nit just the body work you provided also customer service was a plus!! Love a place that has great customer service. You guys took care of business. Thank you for your service!! Keep up the great work...
The best service I have ever received. Other businesses could learn from your example.
They were nice and helpful. Would defiantly recommand them
Staff was friendly and professional. I liked the text updates.
It was so nice to have constant updates and have one stop service with the rental car and everything. Everyone was very professional and conscientious about making the entire experience as easy and convenient as possible.
I had great customer service and the work that was done on my car was amazing and matched perfectly.
They explained everything and was very friendly. Got text message with up-to-date progress. Awesome service. I would definitely come back and recommend.
They were fast and kept me updated every step of the way. Definitely will recommend to friends and family who need auto repairs.
Love the consistent follow up and amazing customer service.
Process was fast and efficient. Car repairs look good.
Better than expected. Completely happy. Kept me updated the whole time with E- mails. Thank you
Awesome work. Paint match was almost perfect.
First and foremost, I would like to thank Service King for the timely repair of my INFINITI. They have done excellent repair of my vehicle. From the front desk to the back personnel, ANDY, Mr Rhay Han and the rest of the crew, thank you so much for a great job. You know and carry on with great customer service. Thank you you for a job well done
I had a wonderful experience with the service king staff. Thanks for everything!
Sincerely, Bonnie S
Car looks great. Service King Also kept me updated throughout the process
I am completely happy with the work Service King did with my Rav4. You all had my car back to me within two business days and it looked amazing. The process was completely painless for me. You have earned my business for any future work I may need. Thank you again!
So far so good. You don't always know right away.
The customer service was very good.
The workmanship is top of the line.
Kept me updated throughout the whole process.
Yes, I'm very happy with the service at your shop. I love the fact that they communicate with updates . I will always use them for my service and recommend you to all I know
Thank you Katherine for being so easy to work with, especially considering what a difficult customer I can be!
Thanks for getting it done earlier than scheduled & being so thorough with the work
Thankyou for putting my car back to new. You guys made a bad thing good in a very short turnaround time.
Amazing customer service and a job well done. Thank You.
The staff at Service King were Pr ofessional and courteous! My vehicle was done way ahead of schedule and they always kept me informed. Thank you for starting my New Year off right!
Car was repaired promptly. I like the text updated progress.
My van looks great. It was done before expected and I was treated very well! Great job!
Absolutely awesome. This shop rocks
Very organized from start to finish.
I greatly appreciated Andy's effort to make sure that I always was aware of the status of my repair!
They did exactly what I asked them to do.
When a plastic part was broken when they took
The door apart they immediately let me know and
started looking for the part which wasn't easy
to find for a car that old.
The car looks almost new I'm very happy.
Everyone was wonderful! The repair was done well! The customer service was the best (Andy kept in contact and kept us informed as to how it was all going - was great!)! Thank you to everyone! We so appreciate having our car back in such a timely manner! Thank you!
I appreciate how fast I got my truck in and out, however, having to come back to get my hood aligned properly should never had to happen. Also, there are some under hood decals missing. Should the work performed return my vehicle to like new or atleast to how it was before the accident? I believe so.
My car was repaired and given back to me roughly two days ahead of schedule and the timely text message updates were very helpful.
Vehicle Make : Volkswagen
Everyone was very nice.My car was fixed a week ahead of schedule .They did an excellent job on repairs
Great job. There was a small hiccup with USA but everyone worked quickly so I wasn't inconvenienced. The car looks great and was done as promised. Thanks so much!
The estimated finished time given me was Monday. I filled up the gas in the rental (I received it will less than a ****/4 tank) thinking I'd be using it all weekend. So because the estimate was off I wasted about 25.
Otherwise everyone was friendly, helpful, and quick. I appreciated the daily updates, I just wish the time frame was accurate.
Very friendly and easy to deal with! Never waited at any point!
I appreciated how you kept me informed of the progress!
They had the car for 11 days and I got it back and it was filthy and they said they didn't do a bumper job in the back and they did but it wasn't called Service King when they did it it was something else and they just didn't have the record because I know who painted my back bumper
Excellent service, I was getting update of my car repair status. That was very helpful. Thank you
You all were awesome. Geico sucked. You went the extra mile to accommodate my family Thanksgiving holiday. Jason was extremely accommodating. Despite the issues with insurance, I would recommend your business to others. Thank you, Ruth
Great service. Would recommend you to all of my family and friends.
I was helped by Andrew Hallen, and was most impressed by his prompt responses. Service King kept me notified throughout the process, and Andrew was exceptionally timely and courteous in his communications.
Both Andrew and the GEICO representative, Ray Hahn, showed excellent customer service skills and ready smiles. Contrary to my expectations about auto repair shops, they made the experience pain free. I would certainly recommend Service King to others needing repair services.
Your receptionist sold me on the customer service that was provided throughout the service and the in store rep and updated were great I will recommend your shop at every chance
Great service and communication.
Received excellent service from Jason Cronk. He was willing to do everything possible to assist me even when I was told by insurance company and the Service King Csll Center to bring my car in st 6pm- closing time-on a Friday! I was kept updated daily on the status of the repairs. I will definitely refer my family and friends to Service King for all their auto repair needs.
I really appreciate received updates on my car. I am especially ecstatic that the car was ready 5 days sooner than expected.
Great service and great communication
Great job and finished earlier then expected!!!
Polite, courteous, well mannered, professional personnel. Kept us informed. Would recommend without hesitation.
Friendly, efficient, and great work! Thank you so much ????
I will prefer Service King to all my friends and family.
Excellent Service!! Thank you so much.
Jason explained the repairs and he was very helpful. We are satisfied with our repairs. I would recommend Sevice King for other friends and family. Thank you for the periodic updates about the service and special thanks to Jason for helping us out.
Though it took longer than expected. I was 100% satisfied with results. Great job
Customer service at kings was great
Excellent service. Never felt like your typical "auto shop" professional and informative. Loved the updates. Would definitely recommend
Repairs were done ahead of time and the timely updates by text were very helpful.
They were all very nice and kept me well informed on the progress of repairs.
My car looks great. They repaired my car one week ahead of time which made me very happy.
Thank you all very much!! ????????
Repair finished before estimated deadline
Fast service. Highly recommended.
It was a pleasant experience. Everyone was helpful and the car was ready one day before predicted as well.
Vehicle looks great! Service was amazing! Thank you so much for taking such great care of my MDX!
The staff and everyone at the shop did an outstanding job and I was well updated through out the process as well. Thank you everyone! My car turned out great!!
My husband's words to me "It looks brand new!" I think that's pretty awesome. From start to finish was AMAZING. No hassles, no problems of any kind whatsoever! Thank you to all who worked on our car!
Thank you for handling me and my car is such a satisfactory way.
Service King did and excellent job and Jason Cronk went above and beyond to make sure I was completely happy! I would highly recommend Service King!
Nothing to say except her everything was perfect
Jason did a great job of keeping me informed. He made me feel like I was a valued customer and I really appreciated that.
I was very happy with it service that I received it Service King. When I brought my car in to be repaired I thought it would take a long time and they originally told me it would be a week however I was surprised Friday to find out it was done so I was able to pick my car up today after only 4 days I. I would recommend Service King to anyone who has to have body work done on their car also receiving emails letting me know the progress Sonic my car repair was very helpful I was very very happy with with the service and would certainly go there again.
great job great cust service and great communications. will definitely reccomend!! thank you!
Thank you for the fast and friendly service you guys offer.
The man I worked with was personable, answered all my questions and very helpful. He went above and beyond
I appreciated the good customer service.
Love the updates! Thanks for the fast repair, Chris.
I am satisfied by the service
10/10 for the body work done, how fast they did the work, and being able to get started so soon.
Thank you for making this experience excellent. Everything I needed was in one place.
Overall my experance was grwat, they did an awesome job keeping me informed and were done on time.
Vehicle Make : Volkswagen
Thanks for the help
Thank you for the updates and great communication.
You were very thorough, informative, polite and did a wonderful job on the car. Great service and thank you. Shaaron A
Thank you for doing an awesome job. Turn out pretty good.
Couldn't be happier! Thank you
Excellent work, finished sooner than I expected, made paperwork painless, and had exceptional customer service! Such a positive environment and the staff is really interested in making it as simple as possible! Definitely would recommend.
They did a great job. You would never no that it was repaired
Everything was very great. Very informative and stress free. Andy was wonderful to put up with my questions and the ease of geico being on site was terrific!
Great customer service an speedy recovery of my vehicle
I am completely satisfied with the repair and service I received.
Very happy with the work Gary did.
It looks like a new car again.
Wonderful friendly people. Even though they were busy they were very attentive, had water and coffee. Professional and streamlined. Couldn't have asked for better service.
One of the best service experience I ever had. Awesome job
Professional service. Great communication. Completed repairs ahead of schedule. Detailed in information and work accomplished. Very upbeat and friendly staff.
Because my car was driven approximately 80 miles while at the shop for a repair to the bumper. I'm not a fan of having my car driven without my permission and not for 80 miles.
I took the mileage prior to and after pick up and drop off
Other than that all was fine. They let me know every step that was being done on my car. I appreciated that
Kept me informed on the progress of the repair.
Fantastic from the first telephone call to the finish. I'll recommend Auburn Service King to everyone. Hopefully I won't need their service again, but if I do, they will be who I go to.
All staff were terrific including the gal at the front desk.
Friendly staff. I was kept well informed
Very nice and got my car fixed very quickly. I would recommend Service King for any auto body Diageo
Very good customer service. And very nice work.
We especially appreciated the cute updates. You made us feel like our car was a member of the family and you were taking good care of it. We were also glad to know up front when the car would be done so we're could plan accordingly. We were pleased with our experience with Service King.
Customer service was great.The gentleman that handled my claim was great, couldn't ask for more. Thanks
My service advisors were both wonderful!
Staff was very friendly very professional and the communication during the repair was amazing. 5 star rating
I want to thank the **** of my vehicle. He did a fantastic job matching the color! Continue to keep this person, very experienced worker!
I am very happy with your service.
Service King is the best! I have had my cars repaired (past and recently) by them and they continue to deliver quality workmanship.
Skip the obviously computer generated texts regarding status of the job. I had gotten some that were obviously wrong. The project POC should send real ones out!
Shortly, I got excellent service from your center and I appreciate all customer service agents and technicians since they are good service givers.
you are great folks to work with
Great customer service from my time in the door to my time out. The receptionist was personable and efficient. The facility was clean and comfortable. My service rep was expeditious and friendly.
It was an all around great experience.
The service team is absolutely amazing. Jason has always kept me up to date on the status of my claim. I would recommend this stop to anyone.
From start to finish it was of the best customer service experiences of my life. From the bottom of my heart thank you guys. A+++++++
Still need to resolve one small issue, but Jason said he'd take care of it.
You guys did a fantastic job.!
I've used this shop multiple times. As always they do a great job. I will keep using them in the future.
We liked the consistent text repair updates.
Great customer service from the beginning to the end, great communication through the entire process. Vehicle looked great upon pick up. Very satisfied with Service King!!!
Chris and the team at you Auburn Way location was amazing. They were friendly, professional and timely in correspondence. Even with it being a new vehicle and a holiday week they were able to complete the work in 10 days. I've used Service King in TN and knew I could trust this company. Thank you for always exceeding expectations.
Car looks great service was Exceptional
The whole experience from start to finish was wonderful. I will highly recommend anyone to use your service. Thank you
Fantastic service. Jason went above and beyond. I would recommend to anyone!
Excellent customer service and communication. Much appreciated.
My car was in the shop for rear end damage caused by a garage door. The associate showed me the repair. I paid the bill drove my car home just to find a yellow paint scratch on the front corner panel.my car is green
The Service King crew did an outstanding job from the time I got the estimate done to the time I picked up my truck. They even finished a day early. They worked with my insurance company from start to finish. Chris thanks again.
Jason did a great job keeping me informed of the work being done on my car.
The service advisor was excellent
Attention to detail and kept me informed.
The truck was repaired beautifully and my daughter really appreciated how much care had been taken. Chris and his team did a great job! Thank you
Chris and Jan are the most helpful people to work with. We appreciate the no stress business we have had at Service King!!! Thank you!!!
Customer service was good
Job well done and sooner than expected. Thank you so much.
Everyone was courteous and professional. Chris was great and kept me updated with progress on the repairs.
The body work is satisfactory. The communication is frustrating. I got sms saying one thing,then the person helping me sms something diffrent. When I picked up the vehicle I was told yea we just washed it. If you looked at the roof it was obvious it was not. It was white from the shop dust. This is the same dust that was all over the seats. I could tell they wiped down the interior. It w as dust free other than seats.
Good Job guyz .... I love the look on my car ,always believe in Services...thank you
Well done. I was cared for very well. Loved the text status reports.
Jason kept us informed on the progress of the car repair. He is great and very nice.
Great job on the repair. The car looks wonderful!
Chris Carter kept me informed, was very polite, and informative. I would come back to this particular Service King if I need work done In the future.
Chris Carter was the best! He made it the best experience I have ever had at an auto body shop.
You were interested in that which was important to me
Thanks for an excellent job
Great customer service. Second time I was in a minor collision and they did me right both times.
What repair? There is no sign of damage or repair on my vehicle. Im wondrring if you guys gave me a different car. Thats how awesome you all are. From the front door to the unseen elfs behind the the office. Thank you thank you for awesome job.
Vehicle Make : Volkswagen
Exceeded every expectation. Everyone was very professional and very helpful. The service was amazing.