Excellent service and kudos to Christian for his communication and assistance in making this such an easy and accommodating experience. After getting home, we noticed a"burnt rubber" smell emanatingso far from the front, driver's side wheel well, Being dark and rainy, we are shutting down the car and will Jessica will call in the morning for instruction and advice. It seems logical not to drive it if this may cause damage, but suspect it is probably minor at this point. Based on experience so far, I have no doubt Service King will provide its usual excellent service to correct the situation and get us back into operation.
Christian was great to work with. He kept me up to date with the progress, and they even got it done sooner saving me money on my car rental!
Great service throughout. I may drive into a wall again just to come back.
Christian was always communicative and did his best to keep me informed about the progress of my car repair. He even made sure that my car was washed before I picked it up. He is outstanding and very hard working with the customer needs in the forefront of his mind . He is a fine representative for your company and the service you deliver. Thank you very much.
Scott and Gail K
Great customer service, fast repairs, brilliant! I definite would use them again.
Fast and friendly
Did a great job and cleaned my car!
Lina was EXCELLENT and awesome to work with
Thanks for coordinating so well with Geico Insurance Company! Having a replacement car that fit our family's needs while our suburban was getting repaired was wonderful. The repair work was great, done when you said it would be and I appreciated the updates by text along the way.
Friendly and attentive staff and really appreciate washing and vacuuming my car!
Thank you. It is excellent and the repair is on schedule. I didnot need to do anything and it was done.
Technician was very professional.
Thank you so much! My car looks brand new. I loved that I got regular updates on the progress. Thanks again.
I am very pleased with the professional service for my car repair. The overall process was super smooth and quick.
Everyone I interacted with was AMAZING! Phil was great from the first moment I came in to the office after the car was towed until the last second when he showed me my fixed car. He was kind to give me updates along the way and throughout the time was attentive. Thanks so much!!
Did a really great job of communication all the way through. Christian was a wonderful service advisor.
Everyone was very kind & they answered all my questions.
My car looks like brand new! Christian was very friendly & helpful.
Thank you to everyone for a good experience.
My mirror camera does not work...
the auto lock on the door/panel which was repaired makes an electronic switching/clicking sound...
Can I bring the car back for these fixes??
Unbelievably good customer service. Fantastic communication. Great work on the car!
Your communication about my repair was amazing. The service technician was very helpful and courteous. The car looks great thank you so much!!
Timely repair, great service, excellent employees! I'm very happy with using service king.
The job was well done and the body looks new and beautiful.
Looks great, ahead of schedule, frequent updates, friendly people.
Thanks for making it easy for me to fix my car and work with insurance!
Everyone was friendly and very helpful!
Do far your company has kept me very well informed as to how the repairs are going I will be glad when it's ready to pickup then I will let you know just how pleased I will be then
Christian was awesome. He immediately took away my stress and because of the past excellent experience I knew I was in good hands. When I picked my car I was very pleased. You. Could not tell this car had been wrecked. It looked like a brand car. Service King you are the Best!!
Great friendly fast service!
Vehicle Make : Range Rover
Thanks for an easy and great experience! Phillip Christensen was great to work with!!
Seamless experience - totally organized and great job keeping me updated
Phil could not have done a better job taking care of me and my car!
Michael was professional and courteous to a fault. I would give him a 100% rating.
i am satisfied about the result even if it took more than two weeks. Good customer service
Thanks to everyone for getting our truck done on time!
The process was easy, stress free. I like the text message updates. Wonderful staff.
Everyone was courteous, and I was kept informed about the progress.
Many thanks to Christian for the help. Your whole operation is very professional.
Very impressed with the team in Bellevue WA. They kept me informed through the whole process
Finished repair before expected completion date - was awesome!
Vehicle Make : Volkswagen
Very courteous and professional staff. I waaa always informed of the status of my car and the I was very satisfied on the repairs that were done. Very thorough on the explanation of the itemized bill and work.
Great service. Fast and reliable
Extremely professional and prompt service.
The team kept me updated throughout the process and worked around my schedule. The team was very pleasant to work with!
Best experience dealing with my car. From beginning to end. Front desk lady was so professional, kind and very helpful. The whole staff was exceptional. Thank you!
Working with Christian was great; he was very helpful throughout the whole process!
Phil and team did such a great job. I appreciated all the updates throughout the repair and what speedy service! I was also pleasantly surprised to find my car washed and vacuumed when I got it back! 5 star service and I will recommend Service King to my friends.
It was nice getting the text updates while my car was being repaired.
I really liked the text messages and website updates of the repair status.
Vehicle Make : Mini Cooper
I have nothing to say,
You did the best in a professional manner and
Philip is a very good service advisor.
Thank you again very much.
I worked with Phillip st Bellevue service King and he did a great job coordinating the repair on my vehicle!
Great people and quick service! Loved doing business here
Service was quick and courteous. They took care of everything!
This has been far and away the best car service experience I've ever had. Thank you to Phil and everyone on the team for your great work! Should anything ever happen to my or my husband's cars in the future, we will definitely come back to Service King.
Excellent service with regular updates on my repair. They even finished a few days earlier than expected!
Excellent service and quality overall.
Excellent service and excellent people. Eight thousand stars.
Great customer service and attention to detail. Great experience through a trying time.
Mike Ballou and the rest of the team did a fantastic job taking car of us and our car. Thank you.
You dented my car both times I have used your service.
Amazing service, amazing staff!! Loved the entire experience. You guys rock! Thanks for everything.
I am satisfied with repair quality of my vehicle and definitely would recommend this company to my family, friend and collegue. On a scale of 1-10, with 1 being lowest and 10 being the highest. I will rate 10 to Mr. Philip Christensen as assigned service advisor for keeping me updates throughout the journey of my car. ????????
Steven was a wonderful guy. He is very professional.he know how to handle customers Excellent Excellent Excellent guy
Service was amazing! if it wasn't for my truck needed repairs I would never know these amazing people even exist!! Thanks service king!! All the crew was awesome!!
Complete ahead of schedule!!
You did a great job of explaining the process and required repairs and keeping me updated on the progress. The completed work is very high quality. Thanks
Christian and the front desk gal (I can't believe I forgot her name!) were absolutely fantastic and welcoming. So so pleased with the repairs and the clean car at pick up!
Got the job done quickly, explained the process and what was done to tHe C
Christian is a true pro. First class service from start to finish. The repair job is also flawless. Thanks for being awesome guys.
It was a great experience having you do the repair. I'm totally satisfied with your service.
Great customer service all around!
You did a great job and I particularly appreciated being kept up to speed as often as I was.
Awesome service! Best I have received in a long time
My service consultant, Christian was great. Provided good customer service and kept me well informed of my vehicles status.
Everything as advertised and on schedule.
Thank you for waiting for me to return the rental with a full tank of gas. I appreciate it!
Christian was fabulous
I heard from him regularly and my car was done perfectly
I will recommend service first
Junior is great to work with
Fast and effective. Thank you.
Excellent work and customer service!
The receptionist was awesome!
My technical was extremely professional and my car was done early.
Junior did a unbelievable Job
Junior killed it. He really went out of his way to help me get my car on time
Junior was extremely efficient and kept me informed as the repairs were being made. It is evident that his focus is on ensuring a smooth experience for the customer. He answered all of my questions and took the time to make certain I understood the process. And the repair technician(s) did an excellent job. Truly spotless work. Thank you!
Yes, great service and my car was fixed a week before then originally scheduled.
Very nice staff.
Smooth drop off/pickup process.
Convenient rental car pickup.
Great communication regarding progress.
They even vacuumed out my vehicle's interior and cleaned the floor mats.
All in all, I felt well taken care of!
very pleasant experience. everyone was so nice to interact.
Very poor experience. Damage not repaired properly. Vehicle drives unstable after repair to right wheel
Junior was an outstanding representative of your company. He was both polite, considerate and most of all, worked very hard to get our car back to us in the timeliest of manners! We would recommend your company hands down!
Thank you all for your hard work. I do realize this was a humdinger of a job. You all did a fabulous job! My Subaru Forester looks brand new. Amazing! You rock!
I definetly know where to refer anyone in need of collision repairs. Great service all the way, start to finish. And thank you JR for keeping me up to date along the way, too. And to get my little SUV back 5 days early, WOW! Take a bow!
Christian, who handled my car repair, was great and kept us informed throughout the process. I would choose to work with him and Service King again.
Great service by Mike Ballou. Thanks Kyle (****) for staying around to finish up minor scratches found during pick up.
Great repair job! Staff was very helpful and kept me informed on progress.
Excellent service in particular from Christian Calonge my service advisor
He was very kind and polite also very honest!!
An asset to your company!!!
Christian was wonderful and very persistant. He was very on top of my car and made sure to let me know if any changes that had happened. When I come back I wpuld love to work with him again.
Friendly and professional.
Car was finished earlier than scheduled and was impeccably clean when I picked it up. Couldn't have been happier.
Thank you for every thing and two guys **** groht and junior are supper nice guys .thank you again .
Vehicle Make : Range Rover
The service was fast and the process was simple.
You made a miserable experience comfortable
by giviving me confidence that I was in kind, caring and competent hands.
Absolutely hassle free. Couldn't be happier with service.
Amazing service.....my wife said "better than Nordstrom".
Text updates were great too.
Christian was very helpful throughout the process and really appreciate the service provided.
All you have done a fantastic job. Good customer service and follow up with clients.
It took too long to replace the bumper. It was an unclear explanation for the pick up date and time. I went twice to go pick up my car but it was not ready the first time so it caused a big distruption in my schedule.
Great experience! Christian was an awesome service advisor and kept me up to date every step of the way!
Junior was helpful, friendly and communicated well with me. He was able to get my car in for repair last minute and have it completed before the end of the day on Friday, so I could get my car for the weekend. I really appreciated his extra effort! I also appreciated how well my car was cleaned. Job well done!
100% satisfied. Above my expectation!
Great service, present people. Couldn't be easier!
It was done with promised schedule, and I was posted with updates. Thanks!
Amazing work my car looks kind of new :) thanks guys
Christian was great! He made sure we got our car as soon as possible!
Christian Calonge was excellent! He was very communicative and informative throughout the entire process .
Best customer experience I have had in a long time !
All the staff I encountered there seemed very professional and helpful throughout the entire process. Really made my experience great and smooth. Thank you!
junior at the Bellevue, WA was great. The work was perfect and I really liked the text communication. I thought they were creative and provide good useful information.
The front rim was not repl and wheel alignment not done and few other things
Appreciate the service and speedy work
Great work, quick return and wonderful service.
Very happy with the service and convince of having the car rental right there . I will recommend you to my friends
The Service King team has great communication during the repair process. Great first experience with Service King.
Excellent service and completed faster than expected
Vehicle Make : Range Rover
On time, friendly staff.
Excellent service from beginning to end. The Service King representative was courteous and professional, and he kept me well up to date on the status of the repair, which was completed ahead of schedule.
This was a completely painless experience, I was impressed with how quickly the process went. I will absolutely recommend Service King to friends!
Vehicle Make : Mini Cooper
Faster than expected and my car looks great. Smooth and easy experience!
Your service was excpetional! I felt really taken care of, and everyone that dealt with me were very friendly and helpful! I would not hesitate to use you guys again if I am in the same situation. Thank you!
You should offer supplemental service offers e.g. fix other damage as an additional item, or like detail interior
They did an amazing job with the repairs and were very fast. Everyone was super friendly and nice.
Really excellent service and communication. Also, direct integration with Geico and Enterprise on-site made life a ton easier.
Thanks for the fantastic service!
Great experience. Junior was the best service advisor I've ever had. A
It was a pleasure working with Junior. He kept me up to date daily on the status of my car. I am very impressed with the quality of the work that was performed!
The job was well done. Junior did an excellent job.
Did a great job keeping me up to date on my car's status and finished repairs in 1 day! I came in last minute at 5:56pm to pick up my car and they stuck around past 6pm to make sure everything was as expected.
This was my first time dropping my car off at a auto body shop for repair, and Service King Bellevue made the experience so easy! Fantastic staff, from the front desk to the Enterprise representative, everyone was very nice. Christian, my service advisor, did an outstanding job answering my questions and making me feel confident that my car was in reputable hands. Updates were sent to me by text daily and emails were sent out with updates as well, which was awesome! My car was repaired sooner than estimated and my car looked brand new when I went to pick it up. I would totally recommend this auto body shop to everyone I know. Thank you so very much for your excellent work!
Very quick, great communication and all the people were professional and knowledgeable.
Kind of dissatisfied with Service King and Geico. I was told by a claims individual the repair shop would be painting the vehicle to fix the damage, then when I got there they said they would only be buffing the vehicle to get it back to being shiny which was okay but after the Geico rep left me a messages saying the car would look like it just came off the lot you can understand why having rock chips etc. doesn't seem to match that description. When I went to pick up the car they had not buffed or fixed the scratches under the door handles and I was told that was not done because they would have had to take the handles off to get under. When someone says they are going to buff the entire car and make everything shiny again I assume this means the entire car.... Not the entire car minus 4 small areas...
Thanks for the courteous behavior
Thank you for making this experience easy and painless.
I appreciated how efficient everything was and how quickly my car was fixed. Christian kept me updated on the progress and was very professional
I am certainly going to refer my family members and friends to Service king. My Point of contact was Christian Calonge he was professional, knowable and kept me informed of the status of repairs. He apologize when parts received were damaged which extended repair time frame to my Santa Fe. He gave me above the board servuce. Thank you for excellence service. Bernice Hudson 2006 huyandi Santa fe.
Excellent customer service they always communicated very well and kept me abreast of what was going on with my van. Their service and body work on my van was excellent
Great staff. Great communication. Thanks
You made it easy!
Junior was fantastic. He really took care of my needs, esp when I asked for advice. He is what made your service excellent.
A good example for others
Car on time. Good work thank you
Perfect tens all around! Sadly I've required your services more than once in the last year. The only body shop I'll ever use. I will recommend to my friends
Every step of the way was great! Thank you for making my experience a painless one.
Overall - great service, fast and professional. One thing to improve - you do a car cleanup, it however could be improved ????
Mike was able to complete the repair two days early so I could take it on a trip - awesome!
Vehicle Make : Mitsubishi
My car was perfect .
They did a terrible job. Everybody was professional and gave excellent customer service I would highly recommend them to anybody that's needs work for their car
Such an awesome team! Friendly, knowledgeable and efficient. Big thanx to the service department. Wonderful work! Would recommend Service King on Bel-Red Rd in Bellevue to any and everyone I know.
It took over 3 weeks to repair the car. The repair shop kept saying we will be done in a couple of days. They must have said this at least 5 times, and eventually delayed for over 3 weeks.
Appreciated the communication via email.
1.Staff were friendly, professional and relaxed.
2. Work done on Honda ahead of schedule and with high levels of quality.
Keep up the good work!
Jr kept me totally informed and was very professional and couteous. I am very satified with the service and the outcome if my repair.
Truck looks great ! Thank you. And to my state farm rep there, you helped alot thank you, it's the 2nd vehicle I've had repaired at that location. I hope not to be back, but will cone back if needed. Thank you all. Ps, the front desk rep was fantastic !
Everything was handled very professionally. Mike did a great job with check in and out. Thank you.
My car looked as beautiful as the day I bought it! Not to mention it was finished SEVEN DAYS ahead of schedule! I am VERY satisfied! Thank you, Service King!
Thank you for your great work and service.
Very courteous, helpful, respectful, and fast
Vehicle Make : Volkswagen
Very good service and customer support.
Car looks great! Flawless repair. Completed two days ahead of schedule! And so convenient to have Enterprise right there in the lobby. Hope I don't need Service King again, but will definitely be back for any future repair work! Thanks to all!