There is not one thing that could have been any better! This is my second time using BiCounty and I wouldn't go anywhere else! Everyone is so friendly and helpfull.Also, both times my car has been repaired with BiCounty, the repairs were completed early!Thank you so much!
Thank you for a professional and satisfying experience. All work was performed as discussed with precision and in a timely manner. Very satisfied with every aspect of the job. I would recommend Bi County to anyone needing body work done. They deserve high marks for their service.. 10 out of 10!!
Great experience, great service, awesome job
You guys were great. My car came out excellent. I was very happy with the work and my experience. Just one thing wish you guys would have told me that the headlights were going to be different because i would've paid out of pocket to get the other headlight new.just have one foggy headlight n one brand new. But other than that you guys were great. Thanks!!!
Love bi- county would not go anywhere else.they do great work... Everyone there is so nice and treat you great!!! I have brought both of my vehicles in to have work done...each time everything was done superbly!!! Thank you Bi-county....special thanks to Brian????
Very accommodating and professionak
My only comment is that the "minor" repair took quite a few days. A whole week to be specific. But your staff was completely professional and extremely nice.
Service was great thank you
Thank you! Outstanding service every second, excellent workmanship, couldn't be more satisfied. Thank you for making a bad collision into an ultimately positive experience. Thank you sincerely.
Courteous , professional job. Would recommend them to anyone.
The car was fixed and looks good. Only problem was how long it took. Wqs supposed to be 3 days and took almost 2 weeks due to getting the wrong bumoer. Otherwise it was fine. And the service was great.
Thanks for good service and a job well done.
The women in the office were terrific. Always polite friendly and helpful
Your staff and services were top notch. Issues with enterprise rental.
Had to pay over 150.00 for a rental car that was supposed to be covered under my insurance.
Sneaky way to make a buck.
Would recommend Bi-County but would suggest to rent elsewhere. Thank you for your quality repairs.
Super nice folks great service terrific job on my car
The car looks great. Thank you for your service I would recommend you to others!
A very painless process!!! Made everything easy
Thank you for making it quick and easy
Completed the job before estimated time Very courteous and professional staff and I will be happy to recommend Loved the one stop shopping
Quick and reliable service!
You went above and beyond my expectations. Traci **** is an asset to your company and needs to be notified for her expertise in customer relations. Her follow up, polite, professional manner when communicating took an unfortunate situation to a smoothly executed , stress free experience. I will tell my friends and neighbors about you. Thanks so much
Appreciated the updates. Only hiccup was that I wasn't asked to bring cash or check for payment. No big deal. Will use BiCounty again.
Excellent work. . Good system.
They were very professional and fixed my car and I wouldn't have known that it was damaged. Totally recommend them!
easy to work with and professional, no bs
Body work is EXCELLENT however because the door was replaced.there is a wind sound in the upper left corner of the door. Otherwise I could not be happier. I will stop in next week to discuss. . The employees there are professional and courteous.Would recommend your company to anyone in need of body work.
We have used Bi-County a number of
Times and have always been completely satisfied.
Lovely front desk staff, ease of process from repair and having GEICO and Enterprse as partners, and quality of work. What a nice surprised that the car was washed, too.
Vehicle Make : Volkswagen
All staff members were extremely kind and helpful. Everyone worked hard to make sure we felt comfortable and educated on what the process would be like. The timing for the repairs was exactly as estimated and the work that was done was perfect.
A complete experience. Bi-County totally has it's act together. My car was professionally repaired and was delivered even faster than originally estimated. I highly recommend Bi-County to anyone needing damage repairs to their vehicle.
Great service as always. I really like the text updates.
Traci was on point. Car looks great. Thanks again.
The whole transaction was well coordinated. My car was repaired and ready for pick up 4 days sooner than expected, and the texts were very helpful. Job well done!
Your team was great in communicating and keeping me informed as to the status of my repair as the work was being done and I felt that the job was done in a very short time great experience
Such a great job and everyone was friendly and it was finished before the date it was suppose to be done. Thank you so much!!! I will recommend you to everyone and I will use you from now on
Everyone was friendly and professional. I appreciated the daily updates. When I received my car back it was detailed so awesome that it looked like showroom condition. Awesome body shop.
Excellent all around service. Great staff.
I liked that they texted me every step of the way about the progress on my car's repairs.
Everyone that helped me out at Bi-County Auto Body was so helpful and nice. Though I hope to avoid being back soon, if I ever need my car fixed up again I know I'll be choosing Bi-County Auto Body!
Your team made it much easier for me to get through what could have been a very frustrating experience. Easy drop off, easy rental, easy pick up and great job on my car. Extremely professional service. Thank you.
Extremely professional, very informative with updates and staying on course with schedule for repair
**** went above and beyond.
I had a terrible experience and would never recommend this body shop.
I'm very happy with the work. My only complaint is in regard to the vehicle not being ready when promised. It did become quite frustrating,
As always you have done s great job
Thank you again
Very satisfied with the helpfulness of the staff, and the quality of work. Excellent job (And thanks for cleaning the car!). Will reccommend!
Very pleased w/ workmanship, personnel very friendly and nice
Great job with my car and a nice surprise to see it detailed.
Excellent customer service
Excellent service great communication and excellent workmanship! A.
Car was not inspected! because it wasn't completed! replaced door and panel paint not finished properly and missing hubcap! Plenty of time to do job right
My car came back in half the projected time and it looked so much better than it ever had. Thanks for the detail and amazing service!
Very efficiently done. Persistent with texts to update me.
Called Mike mozzarella this afternoon.I am having an issue with my driver window.will stop in tomorrow to discuss issue.thanks
Car looked amazing. Extremely happy with the work bi-county did.
Very professional and efficient.. friendly informed staff
The Rogue looked superb when I picked it up. Every step taken by Bi-County was extremely professional. I've never felt so comfortable and assured that my
car would be in good hands. Thank you!
Best service quickest service
I was told the car was ready and when I went there I found that there were scratches that need additional work. I hope to pick up the car next Tuesday.
Quick repair and I was kept up to date through the whole process. The car was sparkling clean when I picked it up. Thanks so much!!
Vehicle Make : Land Rover
Thank you again....
Prompt service on delivery time frame
Vehicle Make : Volkswagen
Great work and very professional. Very pleased with the customer service. Will be recommending Bi-County to friends and relatives.
The service and people went over and above. I want to thank Brian for all that he did and how personable of a person. This experience was upsetting but everyone at bi county made it as easy as possible and took the stress and worry away. Thank you all
Everyone was friendly and helpful. And I got my car three days before they said would be done. Excellent service
Your company was very efficient and pleasant. The girls st the desk
We're very professional and BRIAN was very helpful and kept things moving and on track. He did s great job. . I was very pleased the work was done well and came out beautiful. Right down to being washed and interior bring cleaned.
Excellent work. Looks brand new.
work came out great, no issues as of yet. staff was very nice. however, after having my vehicle for almost 2 weeks and getting 0 updates (even though i signed up for text updates) i was pretty annoyed. had to call 2-3 times a day toward the end to even find out what was going on. also, though all the work was great the detailing was terrible. the interior was terrible and when i pointed it out to have them redo it, it looked exactly the same.
Fast service and they washed my car! Will definitely recommend them to everyone I know.
Bi county auto was fantastic from start to finish! They fought to get my car to their shop from a shop it was towed to and once it was there I got updates through text messages on the staid of my car!! It was great!! Got a text saying it was "ready to come home" and I picked it up same day. Brian came out and told me everything that was done to my car! 100% satisfied!! Thank you!!
Great hassle free dropped it off Sunday left in rented car got it back Fri . Very happy.
Very good job my car looks good as new and is very clean! The service was excellent and the communication has been great every step of the way!
Had an excellent and seamless experience. Very impressive and superbly managed 5-star operation.
Everything from the moment the car was dropped off until the moment the car was picked up was perfect. The staff was friendly and attentive and the repair came out great. Hopefully I will never need more auto body work, but if I do I Bi-County is where I will go. Thank You!
The customer service was excellent. I also loved the text updates.
I am very happy with the service, everyone was great and easy to deal with.
You all did a fabulous job. I am very satisfied. Thank you very much.
Everything done perfectly.
Never left me out of the loop.. great work and very profesional staff at the desk.
Thank you for the excellent work and great customer service.
Very Quick Pick-up looks great !
Very organized and professional service.
Would highly recommend Bi County for auto repairs.
Always professional with exemplary work done on your car!
Bi county is top notch when it comes to every thing from start to fibish
I was completely satisfied, very professional group. Would recommend to anyone..
I'm sorry that my car was in need of repairs but and I really mean this the staff was very thoughtful understanding.they had all my paper work in order and before I new it the loaner car was ready and I was back on the road they were great caring and had my care ready when they said it would be thank you so much eve demetriou
Excellent job. Excelente trabaj!
Excellent job, very satisfied with the work done. Vehicle looks and drives great.
Great and very friendly service! Along with, great communication with the status of my car, Thank you very much!
It was perfect, it looked so nice like I just bought it! Great job!! Thank you!!
Very efficient, professional and friendly staff. The car looks great. Bi County helped to make a bad experience easier to deal with.
Staff was very friendly and professional. Also, they did an excellent job. I will highly recommend.
The truck was not completed,found things that weren't done when I got home and called about them.
Vehicle Make : Land Rover
I was satisfied but a little frustrated at how long it took. I understand it was not the fault of Bi-County. Everyone I spoke to was very courteous and helpful.
This my second experience with bi county, and geico and I have been pleased with the service and customer service.
Quick service and I like the text updates. My car was finished ahead of schedule
Vehicle Make : Volkswagen
Everyone and everything about Bi-County Auto Body I found to be simply AMAZING!
The repairs to my car came out GREAT, the entire staff was GREAT and the fact that Bi-County is a part of Geico's program Geico Express they had everything in one place. The repair shop, the car rental, Geico and most importantly the professional staff to make getting your repaired easy peasy!!
A special thanks to Traci for all her help! Thank You Bi-County!!
I'm very satisfied with the work that was done on my truck and I especially appreciated the daily updates regarding the repairs being made. I've used Bi-county in the past and that is the reason why I had my truck brought there to be worked on. I will without hesitation use Bi-County again if one of my cars/trucks needs to have body work done. Thanks for great service.
**** A Lawry
The people that work at Bi County are very helpful and very professional
It is very convenient to get a rental car, and because I have GEICO
Insurance, it makes it very easy for me. The texts you sent every
day were very helpful. Most important the repair job on my car was fantastic.
A job well done.
The staff was very courteous and the work was beautifully done.
Don and Donna Maresca
I felt service was very professional and efficient
The hood is not aligned properly and the is a chip in the paint in the left front where the damage was before you repaired it . Going to call tomorrow and stop by the shop .
I am well and truly amazed that you were able to have my vehicle ready 5 days ahead of schedule. Really appreciate it.
The text updates were great. Very professional and courteous employees. Job well done.
Customer service was outstanding. Actual repair was careless and shoddy requiring a return visit to fix problems.
My rear doors have runs in them one door has a crease in the sheetmetal and my side rear panel shows the bondo coming thru and the sheen of the entire paint job is muddy
The car looks fantastic. Thank you.
Traci was great, she made the process painless. Overall very satisfied with repair
Great experience from start to finish!
Excellent work -the car looks great.
The car looks great. You would never know work had been done. And I was pleased that it was ready earlier than expected. Everyone was friendly, helpful, and professional. And it was wondeful to get text updates while the car was there. All in all very pleased with my Bi-County Auto Body experience.
Professional and courteous. The ladies in the front of the office are very nice!!
Great service, no surprises, convienent having everything under one roof and pleasant staff
Great experience. Car looks like new.
Vehicle Make : Volkswagen
Excellent customer service !
Vehicle Make : Volkswagen
Thank you all. Very pleased????
Glad to get my car back before the expected time.
Very courteous and helpful staff
All was done in a timely manner and I was kept appraised at all times
Everyone was so kind and helpful!!! I have never been through this before and I was guided through the whole process! Thank you to everyone.
I would have appreciated you checking the side assist sensors prior to calling me to pick up my car. Now I'm inconcenienced and need to return to your shop to have it fixed.
Very professional. Glad this was the place that I chose for my repairs.
Everyone at Bi County was extremely helpful and professional.
Awesome experience! On time and repairs done exceptionally well!
Great work, great timing! Thank you!
Great communication . Very satisfied .
They were very kind courtesy I was very impressed with them I would go back again anytime thank you so much for recommending them to me thank you again guys for doing a good job on the vehicle
Very good service, nice people
Brian was amazing. He was courteous, resourceful, client friendly and prompt. I can't thank him and recommend him enough! My car looks good as new!
Very good experience. Thanks.
Very satisfied with the work done on my car. Customer service was excellent. An overall good experience.
Friendly clean and great service
Love the text messaging and the promptness of the job
My opinion - I thought the total price for the repair was a little pricey but your service was excellent. Your staff is very professional. Lisa was compassionate and had simple and to the point answers to my questions. Your text message system is ok. I was confused with the text which notified me my car was ready, then was followed by another text 'Cancel'. Also, never received the call to notify me that my car was ready to be picked up which should've happened according to the text. Overall, I had a very good experience with you. Hope this helps some.
Everyone was very attentive. I am bad at remembering names but the young man who went over the repairs that had to be done and showed the finished product was very informative and patient. I felt very comfortable leaving my car at your shop. The girls at the desk were great too. Just was not to impressed with enterprise. Long wait and mis communication. No gas in the car I was given and the only car I could rent was a large pickup truck which I had never driven that kind of car before
Very professional. Always received updates on the status of repairs. My car looks great! Thank you.
The woman that fixed our car did an amazing job..the section that she repaired looks better than new...she was very professional and courteous
Professional, courteous, excellent job!
Everyone was very friendly and they made the experience fast, easy, and stress free.
Vehicle Make : Volkswagen
The women I dealt with were exceptional. The work and service was outstanding! I would recommend them to others. I feel confident they will always do a great job.
Wonderful job and professional service...thank you!
Very satisfied with my experience. They made a stressful situation very nice & easy
One stop shop for claim, repair and rental car. So convenient. I was really impressed with how my car turned out and thought the text updates were great.
Excellent support and great work done on the car
Everyone was extremely helpful and very pleasant and professional.
A job well done. Some of the update texts were very cute. I would recommend Bi-County in a hartbeat.
Very thorough and courteous. Service was quick and it looks great!! Staff is outstanding!!
A's across the board!! The experience was so simple. Kept me updated with the progress. They did everything they said they would do. I highly recommend this company and will use them if need be in the future. VERY PROFESSIONAL. Can't say enough good things about them!! Thank you very much for the excellent service!!
Very prompt and courteous .
THANKS FOR A JOB WELL DONE
The staff was nice. They did an awesome job on my car.
Appreciated the daily updates.
It was a great experience for start to finish.
You operate a wonderful business and I will recommend your shop to all my friends. Thank you
You guys are great I would recommend my friends and family and customers of mine to use you I think you guys did a great job a friendly courteous and car looks beautiful
Very good service. Thanks!!
Great customer service and great work!
You made everything so easy and comfortable for me. I am very grateful for that. I would never hesitate to use your services again. Sincerely, Andrea K
I was very pleased. Your on going communication during the repair was extremely gratifying. I will be more than happy to ferrer friends and relatives
tried to pick up car twice - but could not
Not repaired to my satisfaction
Completed within time line and worked with me to get other items done along side the claim.
This is the 2nd time you have repaired my cars and have accomplished a GREAT JOB. Thanks
The best service I ever had and an awesome job
Was not able to take car home. Not fixed to my satisfaction Was told incorrect part was used
Special thanks to Erin and Brian Burke for their efficient and professional service.
Happy Summer from the Morse family!
Very professional, friendly, speedy service.
Everyone was professional and courteous. I would definitely recommend bi county. I liked the text updates. The work was completely quickly.
You did what you said you would do - that's all one can ask for
You were all very professional and friendly. I will come back if ever I need repairs on my car. Thank you for fast service. I was totally satisfied
Work done was well done, priced as estimated and completed before the date originally given
Awesome job. Special thanks to Lisa for all help on my jeep and also my work Truck
Very professional and courteous staff.
Workmanship was top notch
Excellent work and customer experience.
Very informative, & nice people working there
Vehicle Make : Land Rover
Take the phone call or returned the call.
Joy every moment with the staff member who ever interacted????!
Lisa was very professional and put me at ease! Car was ready a day earlier than originally thought
Everyone I dealt with was exceptional, including the work performed & turnaround time! It was also great to have access to the rental car service right on site!
Excellent service we had a deadline to meet and the staff did everything possible to make that happen.
I couldn't be happier with the excellent workmanship and courteous staff! THE BEST!
Vehicle Make : Volkswagen
Thank you! My car looks great
Extremely satisfied with the level of professional experience and services
Initially was slow, after that went well.
Fast service. Nice work, an very professional. Thanks alot you guys are great.
Did an excellent job, very impressed by the work. Car looks brand new
Happy with how my car looked