Brian from the Collision Dept and Jeff from the Service Dept were both exceptional.....above and beyond. Even the guys in the office area were very personable and talkative. I would not take my vehicle anywhere else. Thank you all so very much!
Brian was very helpful and professional.
Brian was great to work with. It was seamless. I took my car in he took a look snapped some photos and made an appointment for me to bring it back. He also arranged for a rental car with Enterprise for me. When I got my car back it was spotless clean and looked like brand new. I would definitely use them again or recommend them.
We couldn’t be happier. Our car was done on time We choose Suburban even though our car was not a Cadillac, because of the excellent service you provide. My wife and I appreciate the TLC you gave her car.
Thank You very Much....
Don did a great job. 100% satisfied!
Vehicle Make : Volkswagen
Don Sylvester was very helpful and kept me updated on the status of my vehicle. You never want your car in a collision center, but I experienced excellent customer service and it is appreciated.
kept informed of progress,car looked good as new when it was returned to me
Vehicle Make : Volkswagen
Slight runs in the paint. Was told to return so that they may be wet sanded to fix. The new headlight seems to be aiming a bit low. Lastly it seems the grill is not sitting quite right.
Very impressed with All of your performance....
Outstanding service don Sylvester is hands down great at what he does.
Don went way beyond my expectations!! Had my vehicle done in 3 days!! Very informative,respectful, hand down great customer service. Thanks again don.
Your collision service advisor Brian appeared to be very knowledgeable.
He constantly kept me updated as to the status of my vehicle while it was in your possession. When I picked up the car he thoroughly went through the repairs (a service I consider above and beyond what is required).
The repair work itself appears to be flawless and the car has never looked better inside and out. Completely happy with the entire experience
Your service team is outstanding!! Nice Job..
The repair seems great - no issues
I aways have a good service experience at Suburban Cadillac of Plymouth.
Very helpful to work with
Don is a master of customer service. I dropped off a busted car and he returned a better than new, beautifully detailed car. Suburban Cadillac of Plymouth is an incredibly friendly place where I feel like I matter. It was an absolute pleasure to business with you again.
Exceeded my expectations - my winter car mats were power washed and the car was very clean when I picked it up! Great job!