The hours are inconvenient for people who work 9-5. Other than that no complaints.
Abra did a great job putting my vehicle back together and kept notifying via email. That communication was exceptional and helped aid me to make transportation decisions. Every time I spoke with someone the conversation was professional and informative. Thanks Abra!
Excellent communication. You all made sure I knew what was going on step by step
I left my work bag in an Enterprise rental car. Please call before allowing it to be picked up. ****-****-xxxx
Thankyou for you business and professionalism
I thought the updates via email were great. I did no have to call them at all to find out the status of my repair. great place
It was a professional business from top to bottom. All of the employees treated me with a high degree of respect and cooperation.
The service was very professional and they were very diligent in keeping me up to date on the progress of the repairs. It was a job well done.
Friendly, professional, and knowledgeable staff.
It took longer then expected. Said it should be ready on Monday then Tuesday finally Wednesday. However it was very cold. That could have been a factor.
Everyone in the office was very friendly and helpful. The repair looks great as well, and my car came back cleaner than when I left it!
I really appreciated the constant feedback via email and phone calls about the status of my car.
Very good experience. I like the call updates as well as emails. People are very polite and have excellent customer service.
Thanx for a job well done...
Thank you for the the timely and professional service.
Always kept me aware of the progress of the repair.
Great clean work! My car is running smoothly and looks amazing.
The repair of my vehicle was completed quickly and without incident. The email updates were a great feature, with one minor flaw-they were addressed to my wife instead of me. I'm not sure how they even knew her name!
Further comments included in your survey just submitted.
Excellent service... very please!!! THANK you
I am very pleased to have done buisness with your company and will pass the word that I was well taken care of.
The job was well done. It looks like nothing was Damaged.
I'm very satisfied with the services and was always kept well informed of the progress.
3,000% EXCELLENT CUSTOMER SERVICE SATISFACTION! Does that make sense? If it does not please make sense of it because I could not have dreamt of having a better experience having my vehicle repaired. The entire staff was over the top professionalism excellence and updating me on my vehicles repair to include sending a daily email as well as a phone call to notify me of the status of my vehicle. I did not even have to worry about returning the rental car which was a key component and my positive experience. The rental car company which was Enterprise and Aruba has a relationship to wear they made it so easy for me to return my rental car I do not even have to think twice about requesting this company again if I'm ever in another fender bender.
All the work looked great and I appreciate the cleanliness.
Pleasant experience, nice people to work with!
I believe the gentleman named Walt assisted me. He was kind & courteous and explain everything in detail. He continuously kept me informed via email on the progress of the repairs.
So far everythings looks and feels great. I was so happy to have my vehicle back in one piece. THANK YOU
Everyone was very friendly, easy going and quick service. I would definitely use Abra again.
Took longer than expected to fix the vehicle. Was originally given and estimate of approximately 2 weeks to repair the vehicle. It took longer than that but they kept me apprised of what was going on every other day or so.
Awesome kept you abreast of what was going on via text and phone. Excellent Quality. Customer Service. Professional, proficient & efficient!
It's **** .. I wouldn't ever recommend no one to you people .. That's tear people cars. and have do the job.. Act like they don't know anything..and lie.. Terrible services..
My car looks like it never got into a crash.. Great place hands down
Job well done! Loved my contact man, Walt .Ty
Great service! Walt was excellent. My whole experience was awesome!!
They are very professional and communication is awesome
Overall, I really liked the service. When my bumper was removed on either side, paint from the body of my car was scratched (about 2ins vertically on both sides) in near the area that connects the bumper. While the work looked great with the bumper, the scraps were noticed.
I'm very happy with the work and I like how you guys keep us updated I will definitely be coming back if I ever need any repairs and or work don't too my vehicle.
Great job and the car wash was a great personal touch. I have a new body shop to recommend to my friends.
Always kept me updated on the status of my vehicle. Team Abra will always have my business.
Great Professional Staff & Excellent Service from ABRA - Just was Not satisfied with the Return Process with my Rental car from Hertz when I was told that Dropping it off & Leaving the Chevrolet Sparks with Jose - NOTE: Jose did what he was suppose to do. He contacted & Closed out My Repair work Nonetheless; HERTZ DID NOT GIVE OR PROVIDE ME WITH ANY DOCUMENTS, RECIEPT, NOR WAS I RETURNED MY 50.00 DEPOSIT .....UNTIL I REPORTED THIS ISSUE WITH MY STATE FARM REPRESENTATIVE ( KIM ) AND SHE THEN INFORMED ED, JOSE & ALSO THE AREA MANAGER MS TERESA BEVERING & THE BRANCH MANAGER - SHARON L. HAYES WAS ALSO NOTIFIED & BECAME INVOLVED SINCERELY, LADONNA M. WILLIAMS (Service Dates were Feb 25th thru March 3rd 2016
Very prompt and couteous. Got my truck back to me in see quickly and well put together.
Was completely impressed with the fast service good job on the bodywork thank you
Had a great experience, thank you for making it a simple process
I was taken care of from the time I walked in, until my car was fixed. I was kept informed everyday of my car progress. Staff was very professional and polite. Truck and Emily are the best. Thanks again
Friendly staff,very knowledgeable
Customer Service was outstanding also the quality of work!
Special thanks to Walt and all involved in the completion of my vehicle.
I was greatly informed via phone calls and texts messages
I was completely confrontable in entrusted my car with your team
I would have liked an estimated time frame of how long the repairs would take once the estimate was written up. But my over all experience with Walt & his guess was pleasant.
Very professional work! Outstanding customer service!
Vehicle Make : Mitsubishi
The Abra staff were very helpful and patient. The repairs for my 2009 Mitsubishi Galant were finished ahead of schedule and the car looked brand new when I picked it up. Abra is the only company I'll be going to for repairs from now on.
They are awesome
Customer service was 200% from the time my car was dropped off they called me like every day sent text messages just to keep me updated
This place is awesome sauce. Everybody that works there is excellent and customer service is 200% my car looks like new again
Thank u guys
When I picked up my car the headrest were not reset. I had to ask the gentleman assisting me to take the car back into the shop. After the car was brought back there was dust footprints behind the seats. In addition, once I got the car home I opened the trunk and the panel covers on each side of the trunk were just lying in the trunk. There should've been a final check of my car to make sure everything was completed and put back in place.
I like receiving updates on the process of the repairs
The gentlemen working in your Blue Island location were very helpful and thorough. Walt was very patient and wanted to get the job done with professional priority because of my frustrating 2 month ordeal with the insurer's insurance company. I am grateful for everything!
Car done promptly and they kept me up to date
Regarding car status including text updates
Abra did an excellent job with our repairs. We were pleased with their workmanship and communication.
Customer service was top notch.
Great group of people that does great work and they always keep you updated
The repairs on my car are so thorough that i feel as if it's a brand new car
My car is back to normal. I'm grateful
Great customer service and I love the fact of how they keep in contact with the customers, if they don't speak with u they send out a text. My car looks brand new again. Thanks ABRA
Excellent,friendly,prompt, quality service/team/staff.
The entire experience was amazing. The text messages keeping me posted were funny and informative. Tripp was kind and professional. He called to give me detailed updates. My car looked brand new after the repairs. Makes me wish I had other cars to repair. I will be recommending you to others because your customer service and work is second to none. Thank you for a great experience.
Really great job by the entire staff. My car came out great .
Issues. With having to return my car for problems I was not having before the accident which was my heat & air not working
I was promised my car back no more than 3 days. The representive/Trepanier was very helpful in explaining the repair
Your service quick, I was kept inform.
Walt Cross was amazing! He was very courteous and professional. I will recommend my friends here.
My experience with was truly refreshing. I was kept informed on the progress of my vehicle from start to finish. All necessary repairs were done and I felt as though Abbra was working on behalf of my best interest, the insurance company
Excellent service. Loved Emily & Walt! They streamlined everything. Thank you!
YES I WILL TELL MY FRIEND ABOUT THE WONDERFUL AN EXCELLENT U ALL DONE IF THEY NEED ANY WORK DONE TO THEY CAR I WILL SEND THEM TO AT ABRA AUTO BODY&GLASS LOCATION AT 29 WIRENTON ROAD BLUEISLAND, IL 60406 okay
Your team was polite and professional; I really appreciated the update calls that let me know which stage of repair my car was undergoing. If I ever have need of body repair again, I'm going straight to you guys.
Just picked it up today. My truck looks brand new on the left side. The right side might get jealous. So far I'm pleased with the results. Very happy that it was washed and detailed. Walt was very nice and informative. Thank you.
Walt and crew did a great job with my car. The work was timely and the outcome beautiful. Thank-you! Janet
I'm just satisfied with the work they did for my car and I'm good thanks
Excellent service and feedback. Walt was great!!!
Great job, and regular communication. Very satisfied
What a great job, my car looks brand new. Anna and Walt are amazing they made the whole process less stressful. I will always refer friends to Abbra.
Thank you Anna, Emily and Walt for your professional service. You answered all my questions and concerns and took care of all my repairs in a very friendly and professional manner
Vehicle Make : Volkswagen
The entire Abra team was very courteous and professional. Emily was very knowledgeable and patient assisting in any way she could. Eddie put me at ease about handling the damage on my car. I appreciated the texts from Abra with updates on the progress of my car repair. When I tell people about the horrible hail damage to my car I also mention how wonderful it was having a company like Abra involved with the repairs. Your fantastic team helped make this as easy as possible. Thank you to the team on Wireton Road.
Great job of communicating what was going on with the job and expected completion date.
I would like to thank the team for being so kind and considerate. Keep up the good work. May the Lord bless each of you. Thank you
Very excellent service. Walt was nothing but nice and helpful with the whole process. Definitely will spread the word to anyone looking to get bodywork to their car done.
Vehicle Make : Mitsubishi
Wonderful customer service
The actual repairs were done well. However, it seems that my headlights was not properly reinstalled as it is now not working. I will call the shop on Monday to see what can be done.