Vehicle Make : Volkswagen
Nice customer service from start to finish. The receptionist and customer service representative were very pleasant. I had minor repairs for my car and it was completed within 24hrs. I would definitely recommend ABRA.
Trep,Angie and Anna could not be more helpful,efficient or courteous! Love 'em.
Angie and Anna were terrific! I will continue to send people their way
I would recommend their work to anyone who needs body work done on there car
I am very satisfied with the repairs. The customer service was exemplary. Thank you very much for your services.
The finished product looked amazing.
awesome job thank you so much
awesome job thank you so much
Your service was amazing excellent job on my car looks like I just drove off the dealership.... I am referring everybody to you!!!
**** and Angie are terrific!
I happy you did a great job matching the color on a 13 year old van and the custom running boards are very sturdy. Thank you!
I aooreciate the great work that was done on my car. I just am uoset that one problem wasnt fixed due to it being said it wasnt due to my car being hit on that side. Other then that job well done
My truck looks great also the customer service was great
Disappointed have to take it back on Monday been I side for 5 days without transportation and now I have to take it back 5 minutes after I pick it up
Anna and the staff of the Blue Island body shop couldn't have been better. They were great and I am truly pleased with the work done. I will be coming here in the future for any and all of my body repair needs. Thanks Abra!
I really like the fact that you receive text messages to keep you updated on the progress of your vehicle. Everyone was very nice and very helpful. Very clean office, very professional staff also very pleasant when I had to speak with them over the phone.
My warranty was not signed by anyone at Abra. I will be bringing it back. Everything else was great.
The service is absolutely first class. ****, Angie, and I believe the gentleman who did the estimate was Oliver, I apologize if I got that wrong, but they are top notch. I will no doubt send referrals their way. Great job, car looks great!
I love the texts,the work was excellent and I read the texts messages to my friends and they where jealous.Krep up the good work.I use to go to Zack, now Abra is as good as they where.I rate you a 10.
My husband picked up my car and I didn't get to see it until dark. What I could see looked great. One issue was it took longer than expected.
They went above and beyond my expectations. I feel like my 2011 Lexus is now a 2017!
I think Abra is very good, I used Abra once before and I was very satisfied with the service I got.
I have been very pleased with the workmanship of ABRA services.
Thanks so much I really appreciate you guys for getting my car ???? looking brand new again. I will recommend everyone to come get there car fix.
Friendly and considerate workers. Like how quickly I got my vehicle back and made sure I was 100% satisfied. Thanks, keep up the great job for your customers.
ABRA HAD EXCELLENT SERVICE, AND THEY WERE VERY CARING AND KEPT ME INFORM OF THE PROGRESS OF MY CAR.
My Car is so beautiful again, YOU went beyond to make me satisfied . Thanks so much. If ever I need your help again, now I, know, where to go, ABRAS.....
Great and efficient service
My headlights won't come on
MY SERVICE WAS EXCELLENT. GREAT CUSTOMER SERVICE FROM ANNA AND ANGIE. ANNA KEPT ME POSTED ABOUT MY CAR EITHER BY CALLING OR TEXTING. I DID NOT HAVE ONE SINGLE WORRY. YES, I WOULD RECOMMEND ABRA TO MY FRIENDS AND FAMILY. THANKS ABRA!!!!!!!
Excellent team of hard workers. Great communication throughout! Made for a very pleasant customer experience. Thanks!
Being as though this is the first time something like this happened to me and I had no idea what the outcome be I was extremely pleased and shocked at the same time that I didn't have to call Abra for an update of status on my car. From the first text I received I knew that I'd chosen the right place. Janet was awesome , very knowledgeable and professional. I've already bragged to friends about Abra and will definitely recommend then to anyone in need of work done .
Thanks guys you rock
Good quality of work n great customer service
Great work and they handled everything with the insurance carrier without any problems. I couldn't have been happier
My car looks great. Thanks for a job well done.
You guys were very efficient and prompt. On point with the vehicle,happy with the out come.
Vehicle Make : Volkswagen
Anna was awesome!
Anna is a treasure. She cares for your car like it's her own.
My first time getting my car repaired there and Abria did a wonderful job on my car no complaints I give an A
Everyone was helpful, I was happy with the work done on my car
I like the idea of sending a text throughout the entire process.
Overall satisfaction with the employees and team there. It was great customer service from the start until I picked up my vehicle. Thank you!
The service was outstanding.
I appreciate the updates on the repair status and the great professional services
The staff was very welcoming. It made my decision to come back easy. Nice clean facility.
Anna was an awesome provider of customer service. She made me feel important and that my vehicle repair was a priority. I felt valued as a customer and would highly recommend Abra to others in need of repairs. My car was repaired in a timely fashion and I appreciated the updates via text message. Anna was also very knowledgeable about my vehicle and it's needs and comforted me in knowing that my vehicle was in good hands. The front desk representative was also very helpful and knowledgeable about the process of repairs and securing a rental vehicle. She was very friendly and a great face to have on the front lines. I will be returning to Abra with any repairs needed in the future.
I found working with abra a very satisfying experience Additionally I am pleased with the way my car was taken care of
I will recommend Abra to all my friends...What a awesome Auto Body Shop..Abras staff is the best they really treat the customers special...Abra text messages , are so really nice cool ???? Thank you
Amazed at how fast and professional Abra handled my repair!! Friendly service and they kept me well informed every step of the way.
Employees were fantastic. Kept me up to date and informed. Were friendly and i felt really knew their job. I was more than satisfied
Staff was friendly and very helpful. Had one snag when I picked up my van but Anna immediately resolve the problem. They even cleaned the inside my car and I don't have any more nose prints from my dog, Molly. lol Thanks for the excellent work and service!
The team was very helpful!!! I was a mess coming in. Someone hit my car on the side knocked off my side mirror. From the first phone call nothing but professional and understanding. Walked into the the front office the agent was so pleasant & professional the mechanic that worked on my vehicle, was very professional explained the job. Completed my car on the day stated.
Anna was very professional and nice!! Would definitely recommend this company to others.
They did a great job. It looked like when I first got it
Job well done. From the time I brought in my car was excellent customer service. The work done was fast, efficient and professional.
I was really satisfied with the process of my car they kept me informed every day what the situation I appreciate ann very much she did a wonderful job and she need a raise thank you so much it was a pleasure doing business with you all I will use you in the future
I believe this entire team handled the entire situation very well from emotional outburst due to a disconnect with the insurance company to my showing up at closing and they still helped me so I did not have to come back the next day to Tom responding to every request when dealing with insurance company as well as the lady manager that went out her way to get clarification on a claim to repair my cat properly. And the team was very conscious of work arounds in case insurance didn't pay like recommending a touch up over a full paint job if I had to pay out of my pocket. Really trust this place.
I think that the work was fantastic & I was well informed every step of the way. I would recommend this place to anyone.
Abra on Western Av. in Blue Island was phenomenal! My car looked better than when I bought it brand new! The staff was extremely helpful and courteous. I would highly recommend this location for any body work needed on your vehicle.
I am very very happy with the work and professionalism the abbra team displayed and the help and kindness Anna gave me I'm very happy thank you :-) :-)
Completely satisfied with the service and the customer service. Thank you so very much Abra
I LOVE the staff at ABRA BLUE ISLAND! My baby Highlander was sideswiped passenger side door and fender while parked on the street on a night of horrid storm and power outage. Couldn't park in garage. I waited a few days before I called State Farm. Didn't realize it was off center. SF sent me to ABRA right near my home. I'd been going thru some trauma and it was a bad time
Great job! Thanks so much for the great service!
Great team. Very professional. Go far & beyond.
Excellent customer service!
I appreciate the Abra team keeping me posted throughout the process. Not one time did I have to worry or wonder about the status of my repairs. They kept me informed and I would definitely recommend Abra to my family and friends.
Great service and I like the text updates. :)
I felt that I was part of the family thanks again
They kept me informed of my cars progress.
I got my vehicle back from repairs that needed to be done and the same problem in regards to what was needed to be fixed still is an issue and my vehicle doesn't start.
Vehicle Make : Mitsubishi
Love the work you do!Anna is great and keeps me updated, thanks a lot!Will recommend Abra anytime!
The Abra team on 126th and western were absolutely fabulous. Not only does my car look great, but they were so helpful and so courteous the entire time I was there. Even being patient with me as I was a little
Clueless on how the repair process worked with Statefarm claims. I would ALWAYS come back for future services. Thank you guys so much!
Anna was fantastic it was a great experiance and all the updates were great
They were great had my car done soon then anticipated
I was pleased with the inspection that uncovered damage that I did not see myself. I was amazed at the minor defects that Anna identified that I did not see when I purchased the vehicle a month ago. The repairs were completed in three days. That was not expected. The quality of the repair work was flawless.
Vehicle Make : Volkswagen
I was happy with anna's customer service, the quality of work but was not satisfied with the length of time it took I was told Thursday but had to wait to Friday and I had a rental and the extra day came out of pocket but overall I was happy
I really appreciate the text updates. Very happy with the traits and paint job.
Replacement door is dented. I have to bring it back
Angie and Anna are amazing and exceptional at customer interaction. Both ladies stf extremely knowledgeable, personably and dedicated to there job! It was s pleasure to have the two ladies assist me! Hats off to ABRA! I wil recommend this location hands down
I was truly satisfied with the service and definitely appreciate the frequent updates on my repairs.
awesome work thank you so much I'm very pleased job well done thank you ****
I was very happy with being kept in the loop about the progress being made with the jeep. Thank you for a job well done.
The lady who inspected my vehicle and kept me posted along the way is awesome! Thanks for the wash too!
Very pleasant staff, professional, effecient, helpful, the location was very clean, easy to locate, no chemical orders or paint. My car was ready when promised and it was spotless and shinny!!????????????????????????????
I'm very satisfied
I am very pleased with how this process was handled. I would gladly recommend your company to friends.
Vehicle Make : Volkswagen
Excellent customer service. Excellent autobody service.
I would recommend Abra to anyone I know.
What a fabulous job!! **** took care of me in a hurry. He had my jeep in and out in less the 48 hours. Service was excellent. Communication was excellent. I will continue to use Abra when needed. Staff was extremely friendly and helpful. I'm grateful for the excellent car they took of my vehicle.
Everything, from the personnel, service and updates were amazing! Would highly recommend!
Louis J. Sibbie
I loved the text updates, I was kept very well informed of quotes and anticipated completion.
Very professional and informative. Truck looks new
The text messages that I receive made me feel even more secure that my car was in good hands. Abra was fast and getting my car back to me.
When my car was returned to me it did not look as if I had been rear ended.
Be more detailed about the work completed with a walk through afterwards
Great customer service, kept me updated on the repairs from my vehicle.
Absolutely love the staff, the experience and the work done!!! Loyal client and very satisfied! !
Great communication quality work appreciated the updates and speedy repair without cutting down on quality
Thank you great job????????
The repair was done professionally and quickly. Everyone I interacted with was both professional and friendly. If, for some unfortunate reason, I need to have car repair again, you will be the first place I will consider. Thank you for your service.
I am very pleased with the service I received from ABRA's auto shop. They kept me updated on where they were in fixing my car and when it would be completed. They were right on time. I will definitely recommend t
I LOVED THE DAILY UPDATES I RECEIVED ABOUT THE
PROGRESS BEING DONE ON MY CAR. YOU DID AN EXCELLENT JOB AND MY CAR LOOKS LIKE IT'S BRAND NEW. THANK YOU FOR CLEANING MY CAR INSIDE AND OUT...I DON'T SEE THE DIRT AND DUST THAT I HAD WHEN I BROUGHT IT IN. I AM COMPLETELY SATISFIED
AND WILL RECOMMEND YOU TO ANYONE WHO NEEDS
THANK YOU SO MUCH!!!!!!!!!!!
Very convenient, fast service.
Vehicle Make : Mitsubishi
Satisfaction, after car detailed in and out tto remove residual right side scratches by fender. However, **** did work with me on price and also said its okay to bring vehicle back to be detailed. Unfortubately, I cpuld not leave the vehicle there for another day to have that done but will bring back very soon!!
Excellent work, very professional.
Awesome service. Excellent people
My car looks as good as new. **** did an outstanding job from start to finish. I was kept updated and informed throughout the entire process. I would highly recommend ABRA to anyone.
I greatly appreciate the work done on my vehicle. My car looks new again. I'll be back for the other minor work we discussed. Thanks again team.
Courteous and timely really appreciate text updates. Very detailed diagnostics.
The car looks good. It was done on time as promised. Service was great
They did amazing work and I am so please with the way my car looked after the repairs. Thanks guys so much
I really liked the updates via text message on the progress of my repair.
The tall gentleman that looked over thr car was excellent and the lady at the front counter got me in an out so fast that i swore she had a majic wand ...awsome just awsome!!!????
You all did a great job in my car
I was extremely satisfied with the way my car looked after just two weeks of being in the shop! It looked better than it did when I first bought it brand new. And the fact that you completely cleaned the inside as well was an even bigger surprise after it had been all torn up from the accident. Thank you so much for all of the hard work put into my car! I will definitely reccomend you.
Very satisfied, loved the text messages keeping me updated and great customer service.
My car looks brand new, the guys did a great job with the repair that was done
Amazing job repairing and matching that Iced Amethyst paint for my bumper. Loved the text updates. Awesome customer service and timeliness of repair. I would definitely recommend your company to friends! Thank you!
Excellent service!!!!your employer **** was great very professional a superb
representation I really appreciate the service I received my car looks beautiful I will definitely recommend ABRA any day for repairs. VERY satisfied client!!!
Excessive use of texting. I received about 5 or 6 texts saying thanks...once is sufficient.
Great service from the reception to the appraiser to the workmansship, very satisfied
Extremely Happy, very thorough.
They where fast and excellent on the work they did on my 2007 Chrysler town and country van and I will refer everyone to them at anytime thank you for the chance to get to know the employees that was fixing my van as well they where respectable and I wanted to send a big thank you to them all.
Everything was excellent from the work to the on time delvery
**** was very helpful and did his best with no hesitation to make sure i as statisfied with the work done to my vehicle i wish u guys had led lights for replacements for my fog lights but over all things went well its just a little part under the side panel that i was unhappy with but **** did his best right away to take care of it
You guys were awesome tks :)
Great job I would definitely recommend you to others.
I appreciate that they are working to resolve my issue
The service was professional and comforting I would definitely refer my friends, family and strangers to Abra Auto.
Very professional staff, kept me informed with the status of my car. Would highly recommend .
I was so very pleased with the professionalism that the team. The constant contact through text was an add plus. Thank you again.
Vehicle Make : Mitsubishi
Everyone, I dealt with were pleasant.
Fast and friendly service . Kept me posted on the repair of my car.
Quick,professional and stress free.
Friendly staff. Sent updates daily regarding progress. Excellent work.
Happy with the service done
Everyone I dealt with did a great job. It was getting dark when I picked up my car, but it looked good. Also impressed with the way they cleaned the interior. Thank you!
Vehicle Make : Volkswagen
The people there are very warm & friendly. Abra did a great job. I look forward to doing business with Abra again & I am very please with the work. Thank you
The company do great work
I was satisfied with the service, and will use it again thank you...
You guys worked extremely fast on my vehicle. The employee Ana was so helpful. The sweetest ever. I would recommend you guys to everyone I know in the future
Abra auto and Anna are the best! I was pleased with the professional and expeditious service. I highly recommend this company!
I was very pleased with the service. Thank you
This was a good experience despite the circumstances. Anna and the rest of your team were excellent and my baby is running tip top at this time and i am told she never looked better. Thank You for your hard work and expert performance Abra. Dornica D
Job well done. Great staff on 126st Western. I would not trust my car to anyone else.
Great service very polite employees
Vehicle Make : Volkswagen
great sevice and communication with the client
Everyone was very friendly and helpful. Repairs were done quickly and car was returned to me looking brand new. Couldn't be more satisfied!
Thank you ladies! My car is beautifully repaired and you went the extra mile when my rental coverage ran out before my car was ready.....awesome service!
Thanks for your assistance
My car looks great! **** is the best and the women I spoke to in the estimates was so nice and helpful!
You have a great team of people working there I was kinda nervous when I heard about the selling of Zak's but after finding out that it's new owners but the same team I paid to have my car shipped from Sarasota, Florida to the location on 126th and Western to have my repairs done that's how satisfied I am with the TEAM you have at that location. Thanks for your quality of work and caring about the person and not just trying to get started on the next car. **** you are the best thank you, Anna preciate everything. Thumbs up to the entire crew over there!!!!!
The work had exceptional quality and the swiftness of the repair was also good
My name is Cass.. The team that handled my vehicle was very efficient and considerate also very professional.
I can't express more the professionalism and caring attitude I received from the staff. The waiting atea was spotless!! I received updates daily regarding the process of my vehicle... Who does that!!! I can tell you Abra Chi on Western does!!! I will not hesitate one second to bring my car back if repairs are needed!!! Thanks so much Abra..I truly appreciate You!!
Still have to get repairs to driver side mirror
My wife and I are extremely impressed with the quality of work and your customer service regarding the repair of our vehicle. Thank you again for your assistance.
Vehicle Make : Volkswagen
All were nice and made me feel like I was leaving my car on good hands..
Great communication. The staff was all very pleasant. My car was fixed as if nothing had ever happened to it. They do a great job and work fast. Very pleased with Abra.
Thank you so very much for doing an excellent job and for being very courteous. I will recommend your business to anyone.
As I posted on your Facebook page, everything was completely seamless and effortless. I liked being informed on every step of the process, and the treatment my truck and I received were top notch.
everyone was courteous and answered my questions. anna was informative and with the technicians, she surprised me by having my car done in one day although 3 days was allowed. she even waited at the end of the day for me to walk over. nice to have a good shop in the neighborhood.
I wasn't expecting my car to be done as fast as it was ! Excellent service ! Thank you for everything!!
Nice job did on my car I will be back
I am very, very disgusted in the service. Post repair services on September 3rd, i'm still waiting for a retainer to be placed on. Anna marie reinhart assisted me and she couldn't give me NO idea of when ABRA would receive the part. That was not reassuing at all. Furthermore, i begin to use my car **** day later at night, now my lights do not automatically come on. I am not confident that they will efficiently complete this. Here i am again having to figure out if this will be done correctly after it should have been done correctly the first time!!! Anna seems to have a nonchalant attitude about the retainer and i'm not happy with approaching her with this new situation. I will be informing ABRA about my latest issue, Tuesday after the labor day holiday. My services were tainted and not handled in a professional manner. I was expecting quality customer and automobile services instead i get my car returned to me partially done in a noncompassionate way. Im pretty sure i will have to come out my pocket with ways to repair my car the RIGHT way. This is unfair business!!! I will not recommend anyone to ABRA. I will be reporting this issue to my insurance carrier, state farm.
My service was absolutely wonderful. The staff members are outstanding. Anna was incredible.
I appreciate the fact that I was sent a text almost daily giving me updates about the status of my vehicle. I would suggest maybe having a time for walk in appointments. Other than that I was very pleased.
I'm so happy with the work on my 2012 Chevy Malibu. On a scale of 1to 10 I give a 10!! Thanks again!!
The team and receptionist was extremely awesome especially ****, the manager, Anna, and the other receptionist. I recommend services to all.
Was completely satisfied with the repair work performed on my car. Anna kept me informed on how the repairs were coming along and when my car was going to be ready for pickup. My car was actually ready before the estimated date which was a nice surprise. They washed and cleaned my car before I arrived for the acceptance inspection. This made it easy to inspect the work. I would recommend Abra body shop without hesitation !!
They did a great job, pleasant attitude and keep me up to date on my progress on my car.
Even though I was not able to drop my car off on the first scheduled appointment, they did a wonderful job on my car. I would recommend them to other people.
Customer service and repair man Awesome
I never had accident before, so i did not know what to expect. But im so happy i chose abra. From moment i called, staff was gelpful. My car was towed there and worked on almost immediately. Anna was such a pleasure to be in contact with. Very professional and understanding in my time of need. Ot was almost like family. Thanks so much!
Everything was top notch from beginning to end
Good customer service. Work was done quickly. Car cleaned, work seems to be to be top quality. Very pleased. Thank you.
You guys Did a fantastic job. Thank you so much.
Just thank you for great service!
I have only good things to say about this company, the job was finished in a timely manner & the manager Anna was fabulous & helpful always, I would definitely bring my vehicle back although I hope I don't have to... thanks again!