Everyone at Abra was so easy to work w/. I really appreciated Mike calling and giving me updates. I also appreciated the email updates.
Thank you for doing a fantastic job on my car. From the time i first walked in your door until the day i picked my car up, EVERYONE, made me feel like a part of the Abra family. I was informed on every stage of the repairs and really appreciated that. I will tell everyone i can about taking their cars to you for body work. Thank you again for everythibg
Amazing team, service and communication.. thank you very much
I have relied on your great customer service and technical expertise several times. I have recommended you to others as well. Kudos to David and the shop staff for a job well done!
The customer service was the highlight of this repair.
Lots of personal updates, repairs completed in the original estimated time. Very pleased. I would highly recommend this shop. Best autobody experience I have ever had.
They were very efficient from the beginning. Kept me posted on their progress throughout the repairs. Definitely did an excellent job of fixing the damag to my car. I'll definitely be able to recommend their services to others. Many thanks!
It looks amazing!Yall were simply wonderful to deal with!
Super nice people who worked with me. They basically handled everything for me and I was very appreciative. They even brought my car to me because I had to work. AMAZING CUSTOMER SERVICE!!!
Job well done. On time and at estimated cost.
Everyone was extremely kind and professional. My repairs were done so fast! I was pleasantly surprised at how quickly I had my vehicle back! Thank you!
The repair was completed in a timely and professional manner leaving no sign of the damage. Also the final cost was in line with the original estimate.
Everyone was very nice and my car looks great!
Great job on the repairs and thanks for keeping me updated!
Vehicle Make : Mini Cooper
Great that they brought the car to me.
Very professional. Great communication
Thanks for taking care of this while I was out of town for Christmas and also unable to drive. Resulting in not having to rent a car. Thanks.
David and team did an excellent repair on our KIA Sorento. The vehicle was repaired quickly and more importantly to it's original factory condition. David went the extra mile to deliver our car on time during a busy holiday season. Thanks Team ABRA.
My experience was absolutely phenomenal.
From the very first call, I felt at ease with the
situation. I arrived and was treated with
respect. The rental car person was there
within minutes of my arrival. Then, I was
updated every day via text or calls. I knew
what was happening every step of the way.
My car was brought to me at work which
made it so convenient for me. I told my
Husband that I had not experienced such
quality customer service in years from any
business. It was fantastic. And, I didnt
even mention that I am jn the middle of a
family crisis and had to ask to be
rescheduled asap in order to have my
vehicle back because I had to get on a plane
by the next week. They didnt even blink
and told me to bring it right in. I now have
my car with a day to spare before I fly out
of town. So, to sum it up, quality,
professional service with kind associates
that went out of their way to make me feel
calm and cared about during a difficult
situation. I will never go anywhere else when
I need these services in the future. Thank
you for creating such a warm environment
in your company.
They did an awesome job on our repairs!!!
Appreciate the text updates.
My wheel alignment is now off. My steering wheel tilts left while the vehicle goes straight forward. I expect this to be fixed without any further payment.
It was great I really like the Text message
Quick and professional. Thank you
They did a great job in a timely manner!! They also cleaned up my car that was not part of the billing!!
Loved the service
They were always friendly and gave me a daily call on progress of my vehicle. I was very stressed out because it was being fixed out of state and I live in Texas. They were very helpful and comforting me about my vehicle.
My experience with everyone at Abra was excellent. I was informed adequately about the progress on my car. I was very pleased with the outcome. From beginning to end associates were very polite and went out of their way. I would use them again and recommended them also.
Great communications, they kept me updated everyday as to the status of my car. The car was delivered to my home and it looks better then the day I drove it off the dealerships lot. I would would not hesitate to use this company in the future if needed and I will recommend them to anyone that needs repairs. I can't say how happy and pleased I am this this entire organization
Very pleased with the work and amount of time it took. Very pleased
Have had ABRA do several repairs going back to when they were E. Tn. Collision Repair and have been well pleased with every job they have done.
Your shoppers prompt delivered on time and excellent work all the people in contact with her very courteous and very helpful
Very impressed with how quickly and professionally everything was handled.
Staff was knowledgable and so helpful I was so upset over my accident and they al were so understanding I would refer Abra to family and friends
The staff was excellent, very understanding and professional.
My truck was stolen due to negligence at the shop. I never received my finished product and was highly disappointed. Up to the point of the theft things appeared to be going well but the end result soured that early impression. I will not do business with you again until stricter hiring guidelines are established and better security measures taken.
Your constant stream of texts and calls is well-intentioned but becomes quickly annoying in their redundancy.
The employees were professional and my car was returned repaired and in beautiful shape. This is the first time that my car has been returned in such such beautiful condition. Thank you ABRA for such a wonderful repair experience.
Abra did an excellent job on repairing my car! And I couldn't ask for better customer service! They truly went above and beyond to take care of me to the fullest! I am 110% satisfied with the team work here!
Great service, great job.
I was very pleased with my experience with ABRA. Not only did they return my car to it's beautiful condition but they did it amazingly fast! Stacy and Paul were very professional and friendly in getting my claim repair started. I told Paul that I was concerned about how long it might take because I was leaving on a cross-country trip in two weeks and that I'd appreciate anything he could do to expedite the repair. They had the job done in less than 5 days! And the car was beautifully detailed good as new when I picked it up!
Everyone was so very nice.my car looks beautiful.i am so very proud of it.i plan to tell everyone I know about how pleased I am.
Vehicle Make : Mitsubishi
I like the way they keep you updated daily. They are easy to talk to. I like the way the job was done. I am really impressed those folks. I would rate them a 10 on a scale of ****-10 with 10 being the highest mark. Thanks
My Van looks wonderful, I am so pleased
With the work you did , and how you kept me informed
As you were working on my Van. Everyone
Was very, very nice. Thank you so much.
Very courteous and helpful, efficient process with what appears to be excellent work.
I appreciated the fact that you kept me updated on progress throughout the repair.
Friendly & professional service by everyone! Highly recommended
I was impressed with the repairs done on my 2005 Expedition. The staff at Abra were very professional and addressed all of my concerns. The text messages about the status of my vehicle was appreciated. If I need any body or paint work done in the future, I'll look forward to doing business again with you. Thanks again.
Very happy with new clutch so far best it's felt since I bought jeep . Plus the clean jeep was huge bonus!! Thanks so much
Thank you so much for fixing my Audi. I know I begged and pleaded a lot to get my car back sooner, but the end result was worth the wait. Jason did a great job being so patient with me and explaining the issues as we went. Thank you for a job well done!
Thank you for the frequent updates and working so closely with Enterprise!! It made pu extremely easy!!! Thank you your awesome in our book!!
I must say the professional manner in which the manager, Jason kept me informed throughout my repair were very impressive. His team was very through. They located problems that were not visible and notified me of these needed repairs. Thank you!
We were completely satisfied with our repair experience.
Super repair. Great communications. Well done.
Thank you all for the service. Everyone was helpful and made things as easy as possible for me. My car looks great and it wouldn't be possible without your great services and employees. I greatly appreciate everything and thank you for taking care of my vehicle.
Great job. Personnel respected my needs and time.
Car was someway earlier than expected, repair looked great, car was detailed and clean, and they kept me updated the whole time
The updates on the cars progression was wonderful
The communication was excellent. I received daily phone calls from Jeff. He was courteous and polite. The body work on the vehicle was excellent and after the cleaning and waxing, it looked like new!
The staff at Abra were very courteous, professional and efficient. The work was excellent and I loved that they under promised and over delivered. I will highly recommend their services. Mary F
I was completely satisfied with the work done on my son car. The crew shall be rewarded for putting their heart into there work. Everyone was there walks in intregity and courteous toward their customers. You know excellent work when you see it. You should have seen the look my son face when he saw his car, he was in a amazed moment with a big smile????. I would reprimand Abbra to everyone for repairs of their automobile. We enjoyed the staff also. Keep up excellent workmanship. You are blessed???? Go to Abbra Auto Body & Glass Thanks Abbra
Cheryl Sellon/ Edric Sellon ????
I love that Abra keeps me updated on my car daily. The employees are so nice and my car always looks ten times better when it's returned to me.
They did a great job. Very satisfied with their work!
Service was great, car looks great
Vehicle Make : Mini Cooper
I am very impressed with the work as well as the attentive and professional staff.
Very good service and nice people.
Car looks fantastic! Service exceptional! !! Absolutely a 10!
The team at Abra was extremely professional, finished my repairs ahead of schedule and exceeded my expectations by buffing out some additional scratches on my car and washing it. I would highly recommend Abra!
I was kept welll informed all along the way.
On time, on budget, courteous service, pleasant surroundings
Y'all were great service was excellent, work was to.
Fantastic improvement in head lighting for color blind grandson. Phenomenal service. Seems like family. So very helpful in advice and most excellent service. Will recommend highly to all. Thank you. VH
Geoffrey is attentive to detail & the receptionist is both efficient & kind. I drove **** 11/2 hours for them to work on my car - wouldn't have anybody else. Many thanks!
Best communication ever! I even received a text telling me that my car was happy. Lol. Received calls or texts with every step of the process. Glad to have my car back!
Friendly, helpful service. Fairly priced.
Everything was great, they kept in touch every day they made the experience as easy as possible
Geoff, and the ABRA staff, went above and beyond to insure my satisfaction.
Abra went above and beyond what I expected them to do regarding my vehicles repairs. I was very impressed
I appreciate The customer service and the repairs were outstanding I have enjoyed working with your company and will recommend your company to friends and coworkers thank you very much
Great service and excellent customer support
They were very professional and went above and beyond in providing more than excellent customer service and repairs to my car. I would highly recommend their services to anyone.
It was a positive experience in the midst of a negative situation. I appreciated the regular updates and I especially appreciated that my car was done early!
They were very professional and friendly. They also had my car back to mech quicker than I expected. They helped to make the whole experience very easy.
The job was perfect, super fast and professionally nice
Everything was superb!!! They were a great team with keeping me inform and doing a great job in fixing my vehicle. I will definitely refer ABBA in the future.
Thank you so much!!!!!!
Exceptional service. Paul is incredible at customer satisfaction and exceeding customer expectations! I'll be bringing my Mercedes in for the front body work and because of the great work and customer service my husband will be bringing his Infinti for some much needed body work. Paul didn't take the easy way out n give me an estimate on labor and ordering the parts, he actually saved me 1000 by doing the footwork of finding me the parts I needed at a lower cost. Great job Paul!
The whole time the car was there, I was kept in the loop, on the whole process
Abra surprised me with how quickly they took care of my car! I felt like I was their main priority! They kept me updated through the whole process and were very kind and respectful and made me feel very comfortable!
I am having to pay Lexus Knoxville for some work that was not done properly.
Geoff and the rest of the staff truly did a fantastic job and went above and beyond in providing stellar service.
Vehicle Make : Volkswagen
Overall my experience was great-- the staff was friendly and helpful and the repair job was excellent. If I ever need other repairs, I will definitely be back.
I am very pleased with the service you provided. I was kept informed everyday on the progress of my car and was very pleased at how quickly you finished. If I hear of anyone in need of repair to their vehicle, I will send them to you. Very satisfied!!
I was very distraught over my truck being damaged and dealing with my insurance company. The staff at Abra helped me in every way. They fixed my truck better then before. They dealt with my insurance company. They got a rental car for me. The repairs were done in a very timely fashion and I was back in my truck very quickly. Thank you Abra. Eddie Blanco
Thanks for the work and the customer service I'll recomend you and already have to all my friends great job a plus
Thank you all for your efforts. The car is well done.
I am extremely impressed with the customer service by Geoff Eisenstadt and Stacey Butsko. Two very pleasant and professional people who did their jobs with smiles and going the extra mile. My car was ready to pick up the same day and looked perfect. ABRA even took care of washing my vehicle and it was ready to go when I arrived to pick it up.
Exceptional focus on the quality of the results, delivered on time and a very effective touch in customer service. Best ever. I'll gladly recommend the shop to friends and family.