Really excellent communication. Called or texted me about the progress of my car almost daily. My car looks great they even washed it. Would definitely recommend
Highly satisfied and car looks great. Wonderful communication
Best customer service I have ever experienced.
An excellent job. Daily alerts keeping us informed about progress was appreciated. Took in Monday at 8:00am, picked up Friday afternoon. What could be better than that. Even arrangement for rental went smoothly. Thanks to all your staff, up front and in the shop
Howard & Ruthann Brooks
Super customer focus. Great work.if only all businesses were run like Keenan.
Fantastic team, great work, and even better communication. Thank you!
Excellent service and great repairs!
Keenan auto made my car look brand new and Michael (sonny) did an amazing job at detailing everything to a tee. Great service at the desk with Emily , jerry and sam. Wonderful experience!
Friendly and professional staff. Kept us well informed during the entire process. Thanks!
Jerry was a great service rep. & office staff
too. They kept me informed throughout the
Excellent work and services
I felt jerry gave me a fair price and Emily was very sweet and professional. The work John did was EXCEPTIONAL. My car looked better than I ever remember. All in all it was a great experience.
Super easy. Super nice. Great work.
Fantastic job. Never had a better experience with any mechanic or body shop.
THANK YOU !!!! To everyone: Sam, Sam(at Enterprise),Jerry and Emily !!! GREAT SERVICE ...
I appreciated the daily update on what is going on and keep me in the know,everyone in the office were very accommodating and explained what was done and very gracious all the way. I am very satisfied and thanks to all the knowledgeable staff.
Jerry and team were amazing. From consultation to estimate to finished product. I can't say enough good things. Thanks!
Did excellent job and do a even better job communicating. Jared was great and very helpful
Every one was very nice and professional. The workers take the time to go through what they did to my jeep and explain everything.
Thank you for your help :)
It was very convenient. And, the final cost was less than the original estimate. When does that ever happen? Probably, only at Keenan. What a nice surprise.
The process was flawless and my repair excellent, including coordination of my rental, it is greatly appreciated to deal with such professionals.
Was kept informed along the way. And car was done earlier than promised
Great Job and Great People! Very nice and considerate the whole way through.
They did an excellent job on repairing my 2006 Dodge Durango would recommend them to all my friends and family
Every one was wonderful to work with. Work done promptly. Keep updated all the way.
I loved your custmoer service, 5 star service for sure. Always kept my informed from beginning to end.
My Jeep looks so awesome better than new. Your customer service is exceptional which I find is rare to find these days. Love your interaction with the customer. That is the way I treat the clients at my workplace. Thanks to All! I am very grateful.
Thanks for keeping me updated along the way and for your friendly seevice
This was a wonderful customer experience.
Easiest and most friendly experience I've ever had at an auto body shop. Very professional and fantastic workmanship!
Your work was Excellent, but your customer service need to improve
It would have been nice if someone followed up with customer explaining
All that was done to the car instead of me calling the next Day and asking for those details.
All I was receiving was automated emails.
Excellent communications and quality workmanship
Great job and totally stress-free! Thanks!
Very professional and helpful in process of getting the repairs done on my car.
Wonderful customer service!
Very pleased with the speed, communication, quality of work, and cleanliness of the car!
Efficient process from start to finish. I appreciate the text updates! The added convenience of "one-stop shopping" was an added delight.
And everybody was very professional and that we were kept updated on the progress
I liked that I was updated daily on the status of my car. I have dealt with Keenan before and have been totally satisfied with service and quality of your work. I'm totally satisfied with the workmanship that was done on my daughters car. I would highly recommend your company, and I have, for the quality and timeliness of the repair. I dealt with Lisa ****, Brian Burgess, and Sam, sorry I don't remember his last name but I talked to him several times, from your Avondale shop and I can say that these three people are an asset to your company. There was a couple other people I had talked to and they to were very helpful and professional as well. Thanks again from a job well done.
Excellent job, great at communicating!
Wonderful experience from start to finish. Jerry was great to deal with. A true professional. Emily was also a pleasure. The regular updates on the repair work is a perfect idea. I felt like I left a child at daycare and was getting progress reports on her development. Will recommend you to all my friends and family.
Representatives were extremely professional and cery friendly. On top of all that they vacuumed my car out as well. The service was done very quickly also. I would highly recommend Keenan.
Sam, Emily and Jerry are awesome!! Highly recommended! Extremely professional team and bidyshop!
Excellent communication and timely repair
A very good job in less time than expected.
I was extremely satisfied with the service and professionalism received.
Jerry and the team are exceptional. They take great pride in what they do. I will only recommend them to family, friends and business associates! My daughters car looks better than prior to the accident. Thank you! Bill Burtis
Customer service was excellent from the start! Everything was explained from beginning to end on how car would be repaired. I loved receiving text messages and phone calls with updates concerning my vehicle. Made me feel more at ease. Everything was perfect! Couldn't ask for a better experience!
Everyone I interacted with was helpful and thorough. The car itself looks great. Thanks for a good experience.
M. Jeffrey Rizal
Best car service I ever had well done
Staff was friendly, helpful, and always kept me up to date with the repairs. Repairs were finished quickly.
Very friendly and efficient. Kept me informed on progress.
A job well done! We are delighted so far with how beautifully the work was done! Our Forester is lookin' mighty good - almost as good as new!
Courteous , professional, knowledgable . The work was completed in a very timely manor.
Great customer service and quality work
Super pleased with how quickly you all got my car completed. And happy you took the time to explain to me and show me what was done to my car. Thank you
I have done business with you guys on several occasions and each time I was truly satisfied I would recommend you to all my family and friends
Very professional. Enjoyed the experience even if my truck was damaged.
Everyone i dealt with was extremely nice and helpful! My car looks great!
Great people wouldn't use any other company
High quality, prompt service. Only dealt with three people: Gerry, Sam & Emily. All class people.
It was an excellent experience they kept us informed all along the way they took a lot of care and a car came out perfect.
Very good service, thank you.
My experience with Keenan, an ABRA company was perfect. My car came back looking brand new.
Sam's great!! Awesome customer service!!
When I first took my car too Keenan auto body. They told me that they were unable to assess the damage that day and I would have to come back to drop it off. So that visit was pointless! They also told me that when I drop it off that there would be a rental there waiting.. there wasn't. The day I drop it off I had to be transported to the enterprise office in kennett square. I'm very dissatisfied with Keenan auto body I would not recommend them. It took a week and half for minor damage to be fixed. I dropped it off on a Thursday work wasn't started until Monday.. I think they wanna charge as much as they can to the insurance. Friday at 5pm they called me telling me my car was done and I could pick it up by 5:15, or wait until Saturday. I had 15mins to come get it before closing. When I arrived I noticed my sun visor was down I went to push it up and discover it had been broken. Spoke with a gentleman there they did try to fix it. They couldn't the mirror was cracked too. I was told I had to come back next week to get it replaced. On my way home from the Keenan auto body also discovered that my radio needed a code entered in order to work. I guess I will be returning tomorrow to get the code for the radio. The work they look good my car is fixed but the whole experience is a inconvenience to me and I will recommend them in the future.
Friendly, efficient and helpful every step of the way,
Thank you for going the extra mile and cleaning the car!
The car looks perfect. Paint job is excellent.
Everything was amazing and they kept me up to date every day!!
Over priced. Was not given a report on expected costs.
My car looks beautiful. Thank you very much
Very profesional and polite and happy face
I am very satisfied and recommend to my family and friend too
Thanks for good job
Very friendly staff, great communication, and excellent work.
friendly team nd good service
Excellent team! Great communicators on the estimate and the process.
Repair process well explained and status updated regularly. Even has an enterprise satellite office to make things easier, pick up and drop off rental car at the repair shop, super convenient. Will definitely recommend to my friends.
Job well done, and thanke to the whole crew.
I am extremely impressed with my experience with Abra. Everyone I encountered was very friendly and professional. The whole process was so easy, I couldn't believe it! The work done on my car was perfect and the car wash and vacuuming was a very nice touch to complete an overall great experience. Thank you!
Courteous service; Excellent communication throughout the repair process; Lifetime guarantee of work and parts; Would recommend to friends and family
Great experience Service was excellent and the staff superior.
Great work. I'm very satisfied.
The car was determined to be totaled, but the customer relations between Jerry and myself was first quality. I would recommend KEENEN to everyone.
Thank you Jerry,
Great job! I was thrilled that my car came back not only perfectly repaired but also very clean!
Very professional, kind, and prepared!
Very friendly and knowledgeable staff. Work was performed quickly and neatly. Very satisfied Thank you!!
Solid communication. Appreciated the text updates.
Excellent service at every step of the way. Thank you! Great job.
Vehicle Make : Volkswagen
I was very satisfied with the work done to my car by Keenan auto body. All the staff were very friendly, courteous and helpful. I would recommend Keenan Auto Body to family and friends.
Don't need to be contacted , just scheduled a drop off time for Saturday morning and they were 20 minutes late opening the store , had a bunch of people wondering what to do.
Very nice job thanks to all
No drama. Love how easy it was to work with Keenan and how they text you updates. Would absolutely use them again!
Great job! I was absolutely grateful that pick-up and drop-off service was available. Very pleasant driver. I will recommend your business!
Great communications, and great job!
Car looks better than expected.
Perfect repair. Cleanest the vehicle has been since I bought it. Thank you!!
Excellent job ,very pleased. Thank you Keenan!.
They did an amazing job on my 99 prelude
Vehicle Make : Volkswagen
You guys made everything so easy and the car looks great! Thank you very much!
I am so appreciative for you work and attentiveness to my vehicles repairs! I especially am thankful you cleaned my car thoroughly!!
The team who handled my repair was excellent. From the ease of making the appointment to the dropping off / return of my rental car - it was a fantastic experience.
Great service and very customer friendly
Every person I interacted with was pleasant and professional, and the repair is great. Always a pleasure dealing with Keenan.
I was very pleased with every phase of the repair experience.
I think the repair looks great. It was done in a timely manner and you can't even tell the car was hit, at least in that spot ????
The staff at Keenan are very nice and professional.
Excellent service and kept me informed throughout the process - thank you for your help!
Everything was taken care of in a timely manner. Amazing service and very happy with the outcome.
Vehicle Make : Mitsubishi
Amazing experience !!!! I couldn't have been more pleased with everything and everyone !!!
I am extremely happy with the service I received at keenan. The receptionist was always pleasant and helful. The adjuster eas very thorough and answered my questions with professional details. My car looked beautiful and sooo clean inside and out. I will be happy to recommend Keenan to my friends.
Vehicle Make : Volkswagen
Very prompt and courteous service, we were keep informed during every step of the repair.
Staff was helpful and had courtesy to me. Thanks.
Very professional and pleasant to do business with
Great service, great work.
Everyone was absolutely wonderful and made the whole process easy and convenient.
Quality work, professional staff, completed on time, all around fantastic job!
Never replaced my inspection stickers after window was replaced. Going back to garage to do another inspection. Also told vehicle would be outside after hours as I drop off rental and put keys in drop box . Vehicle was not outside , had to use rental another day and was not covered for additional rental day . Very dissatisfied .
All repairs look professional and clean. Looks like a brand new car thanks alot
Thank you for your care. I had a wonderful experience with you. Thank you again . I highly recommend you without reservation .
Juan Ali Ibrahim
Did a wonderful job, kept me informed was job well done.
They are always professional and pleasant!
The customer service, as well as the repair work, was excellent. We would make this our first choice again.
Great communication keeping me updated along the repair process.
Very friendly and thorough.
Wow. Text updates along the way, flawless workmanship, and super friendly staff - what more could you ask for!
I am impressed with the work you did to my car, thanks!
Thank you for the fast and courteous service.
The repairs looked great, the shop did an amazing job keeping us informed regarding the progress, and the folks at the shop could not be any more courteous and professional
The estimator, Sam, and the secretary, Emily, were the most helpful duo I have ever encountered in a public service position. From the first time I brought in the car until I picked it up, they were great.
The work appears to be top quality, time frame was right, office was clean and offered fresh coffee. In all, Keenan made the best out of an unpleasant experience. Thanks, Bill ****
Well done!! Great work and superb customer service. Thank you.
Very professional. Constantly kept informed. Great experience.
Excellent quality and communication throughout the whole process.
Thank you for caring for my suv, out looks great
I was impressed by how professionally all things were done during my car repair. I couldn't be more pleased with how my car and I were handled.
We had an unfortunate accident just one week prior to a vacation and Keenan completed the repairs ahead of time so we didn't lose a day of our trip. They kept us informed during the entire process. The car looks better than new! Thank you so much!
Great quality and communications. Jerry and his team did a great job!
Very professional service. Met the schedule. Looks good. Jerry, manager, was extremely helpful with his explanations and detail.
Very professional & complete job. Thank you for a repair without aggravation!
They were very professional kept in contact every step of the way. Also they able to complete everything done fast.
Very impressed by the professionalism of the staff at Keenan especially Emily and Sean who I dealt with. They were helpful and friendly and provided great customer service!
I appreciate being kept informed through out the entire process!
Excellent staff and quick service!
Would bring my next repair. Solid
Such amazing service! Very attentive. Was so impressed with everyone! My
car came back so clean too. Will definitely recommend
Keenan to friends and family. Thank you!
Everything was great but only one small issue. Again, on scale of **** - 10 you get a 9. But, our rear view camera is a little off. Probably just needs some adjustments to get it pointing straight. My wife will bring it in next time she has a chance. But other than that, the results look top notch and the turnaround was faster than expected. Thank you for the excellent communication throughout.
Vehicle Make : Volkswagen
Preofesuionali, communication, and delivery. Your team did an exceptional job! In essence you under promised, and over delivered!