The entire staff professional, but friendly. The work completed timely and looks great! Enterprise being onsite made drop-off and pickup pickup very easy.
Everyone was very professional from start to finish. Kept
Me updated with texts as well as personal phone calls. My car looks brand new. Many thanks to the Keenan team !
The woman at the front desk provided me with excellent service. All of the employees there were kind and polite. I was well taken care of.
Completely satisfied. Beautiful work and done so fast. The associates were very friendly and helpful. I hope i dont see you guys any time soon but if need be I'll come back. Thanks again
The team at Keenan was very helpful. They were friendly and courteous with each interaction. They answered all of my questions and kept me informed of their progress in estimating and repairing my vehicle. The location was clean and the environment was professional. Although I was referred from another party's insurance company who was covering the repairs , I would gladly take any future repairs to Keenan! Kudos to Tom, Sue, and the rest of their staff!
The whole experience was a breath of fresh air. I would highly recommend Keenan. From start to finish I couldn't have been more pleased.
Excellent! Professional, courteous and quick service. Very good at communicating and updsting.
05 October 2016
Thank you for making me feel so welcome at your shop! From that first phone call with Sue M, to the delivery of my car EARLY to my home on Oct 4th, 2016, I can't thank you enough for taking time to treat me so well.
I must also say, no task seemed too large, and everyone I came in contact with either offered me a coffee/beverage, and/or made certain I didn't wait for a single thing.
You can be assured I will recommend your company, should the opportunity present itself.
Respectfully, Rosanne D
JOb was completed fast then expected. looked great inside and out. everyone in the office was friendly. Todd and Mike (I think it was Mike) did a great job keeping me informed. could not be happier
Pleasant experience from beginning to end.
Todd had a good demenor throughout my entire experience. From when he assessed the damage of my car to explaining the cost to the export of my vehicle. The Secretary was thoughtful when she inquire about how I would like to receive my update to taking care of me prior to the next customer who walked in the door. Mike helped on the end of the deal who made sure my car was clean and ready. Also he took my rental and notified Enterprise of its delivery. Enterprise called me shortly after I left Keenan. All of my car needs were met timely.
Keep me informed of progress almost everyday. Very friendly and professional. Great job done on repair and on schedule! Highly recommend!
Quick response and I like the update they provided in regards to the progress of my car.
Everyone was so kind to me from the moment I walked in the door. They were professional, attentive, and made my car look like new. I will definitely be coming back in the future!
Great communication and quick service!
Outstanding job, it's always nice to do business with a friendly confident company. Thanks and hope we meet again under different circumstances. ????Have a great day.
I cannot believe how professional and friendly my experience was with Keenan's. It is refreshing to see how a business that advertises customer service and actually stands behind it. Daily updates, phone calls on what needed to be done, repairs done ahead of schedule and they cleaned my car inside and out! Thank You ALL for what you did for me. Will totally recommend you folks to anyone.
Will continue to bring my car in when I have any problems and will recommend to others, very nice people and quick service!
Amazing job, helped me deal with insurance company!
Very polite and attentive staff.
They were great. The car was promised in 3 days and done in 24 hours. The work and service were great
My experience at Keenan was the best. They are very friendly and they made sure they give me daily updates with my car throughout the entire process. I will recommend them to any body that is looking for quick and professional service!
Excellent service and communication!
Everything was wonderful.
Professional and courteous, overall excellent company. Will definitely do business with them in the future!
The process was very easy and the text and email updates were great.
The office staff was very helpful and answered all my questions.
Great service, done before promised, nice body work, friendly service and helpful. Will go back should I ever need body service, will recommend to others.
Completely professional throughout the process
Very friendly staff, made you feel right at home!
Very good service and Staff were very accomodating to all of our needs. Car looks like a new penny.
The entire process was wonderful! A great experience even though it was for an unpleasant occurrence - but my car looks like new and was returned to me in a much better, cleaner condition than how it originally looked. Thank you! Would definitely recommend Keenan to my friends and family!
I am completely satisfie and very good job done in short time. Thanks to Ray.
Experience could not have been better! Excellent work, very professional staff!
Great at providing updates. And wonderful customer service.
They helped with the rental and were complete 1 day early.
I could not have hoped for a better experience. From the initial arrangements with Liberty Mutual insurance to the final delivery of my Toyota, all was done professionally. I trusted the suggestion of Liberty when they recommended Keenan, and my trust was justified. Prompt handling, delivery of the rental car, continual updates on the repair progress, easy access when I had questions, and repairs that look great... All went toward making what was a hard situation (needing the work done and needing a rental) into one that was a plus from multiple angles. I hope I never need Keenan again, but I would not hesitate calling upon their service again in the future.
Vehicle Make : Volkswagen
You guys did awesome job was very pleased withe paint job great job
Great customer service and friendly.
Keenan had a great reputation in community ... Should not call it Abra too confusing . Luv personalized attention and fact that enterprise is located on property.
Excellent job... Unforgettable service. Thank you all very much.
Very pleased with the whole process. Would recommend Keenan to anyone needing repairs!
You did a great job on my car and Ray who was the representative did an excellent job and he gave great customer service thank you
Great communication and updates. The job was done in excellent time.
Very quick and professional!
Everybody was extremely helpful, professional, & so nice! It was a very easy process to go through.
Great experience working with Keenan. They were extremely kind and fast, I would definitely use them again.
Keenan/Abra Aston is the best body shop I have ever used. The repairs are great and the staff was awesome! I would recommend them to everyone.
Awesome service...very pleasant experience.
The staff is very friendly and keep you up to date on all repair work.All work was done in the promised time frame. Would definitely recommend.
3rd time I have used your services. High quality work and always done on time.
I appreciate the thoroughness and your courtesy.
They took care of everything.Had the car back in 2 days.Everything was perfect!!
Customer service was great . The mech explained everything
Thanks for the fast, friendly service and cleaning my car for me.
Completely satisfied on how quick my car was finished.
The shop was polite and professional. They had my car back in working order in no time at all. They even delivered it to the house. Thank you so much!
I am honestly blown away. Customer service and attention to detail were top notch. Ray was wonderful and handled every detail. I would recommend Keenan to all my friends and family.
I would rid of the automated text messeges being sent during the first couple days of repair. They are not personalized to your repairs and don't give any useful information. It would be more helpful to receive those when the repairs are nearing completion to give the customer a better idea of when they can expect to get their car back.
Everything went as p k annex and receiving the updates was a nice feature
Thank you for making our experience easy. We were thankful for your prompt service. Our experience could not have been any better. Thank you again.
From from the moment I step through the door everyone was courteous and helpful and made me feel at home I was told what would go on with my car how long it would take to repair it.everyone smiled and was very helpful I never for one moment felt uneasy or unsure that I was in the right Autobody shop to take care of my car and the right people to work on my car. Throughout the period that they had my car I had such a pleasant experience and such a good rapport with everyone there that I would gladly go there and nowhere else or send anyone else there for repairs
Staff was great and very professional
Verys satisfied with everything
From start to finish I was kept informed of the status of my vehicle which made it really easy to schedule a pickup date. Staff were very helpful and quick with responses. Thank you for a great experience.
Vehicle Make : Mitsubishi
I would let all my family and friends know what a beautiful job y'all done on my car and my car was right on time thanks y'all very much
Thanks for a job well done. I really enjoyed appreciated the daily updates on the progress.Thanks again. You have my recommendation.
The entire process couldn't have been easier. Upfront and honest from the start. Responsive throughout. And provided details of the progress along the way. This is exactly how any vehicle repair should be done in the age of technology. The texts and emails let you know how your repair is progressing. The key to your success are folks like Todd, Sue, Margaret, **** and anyone we have dealt with during our repair. No stone was left unturned. I am a very detail oriented person and your itemized repair package explained everything. I will be honest and say I was slightly concerned our Jeep would not be made back to new....I was wrong. It looks great and it drives as well as it did when we bought it new. Thank you for delivering great results and great customer service. Best regards, Chris & Geanine
Thank you so much! Sue and Ray were incredibly helpful and wonderful to work with! I am so satisfied - my car looks like brand new! Thank you also for cleaning the interior or my car, I was not expecting that and really appreciate the extra level of care you all provided. Thanks again!!
Superb staff - best customer relations !
I was kept well informed and appreciated the email and text updates. My car looked great when I got it back.
Everything looks good! Very neat job
It was an amazing and easy experience.
Keenan made sure to keep us informed every step of the way and offer superior customer service. Not to have to wonder what was going on was very helpful and the people we had contact with were great
I was very satisfied with the service I received at Keenan. The workers was friendly and welcoming. I was notified of each step throughout the process. I was happy with the finish product. Would recommend Keenan to all my family and friends.
This is my second experience with Keenan and also my second experience with Abra. So far I am pleased with the service. Thanks for all the updates concerning my vehicle and customer service is A. I also appreciate Keenan making it convenient for me by bringing my car back to my location. I would definitely recommend Keenan and other Abra companies to everyone. Thank you!
Very happy with the Service we received, from I think it was Jane who first appraised our car, to Sue your inside receptionist to Pat, everyone was so nice and helpful, we had a tract record of going to Badells on 322, hopefully we won't have any more accidents, but Kennan is now going to be our place for repairs. Thanks again Ray Moyer
Very friendly well organized keep up update on my baby (my truck) thank you! I ll refer this business to anyone!
Expectations were exceeded. Super friendly and helpful staff. Work completed super fast. Thanks for a great, easy going experience.
Front desk woman and the man with the office behind her to the right was very nice and helpful.
I liked the updates on the status of repairs. They were done quickly despite it being over Christmas holiday. Great Staff.
Everyone was really nice and welcoming. They did an amazing job on the repair to my vehicle. You can't even tell any damage was done to it! They were also very helpful with keeping me updated on the repair process!
Keenan did a great job on my car. They were very responsive to any questions I had.
Professional and timely service.
Well done. They did everything to make my problem as painless as possible. Job well done
Good service. Fast service
I am very pleased with the work. Communications and updates that was provide to me during the time my Toyota was in the shop. Very professional and showed the care to me and my Toyota. I highly recommend this body shop and their team on #1 service.
I was very Happy I went to Keenan and will recommend them to everyone.
All was done very professionally,and I was impressed with the customer service
Having my car repairs provided by Keenan has truly been a positive experience. Everyone was friendly and helpful. They kept me informed every step of the way. I highly recommend Keenan when it comes to auto repairs. I give them a 10 out of 10!!!
The car looks beautiful. I'm very satisfied
Everyone there treated me with respect and was very kind. They were very professional, and my car looks great!!
Keenan an, ABRA did a great job. I would recommend this place as one of the top repair shops
They did a great job! And I got my car just in time. I am really happy about my repairs.
Professional,courteous staff. They explained everything that was going to be done to my car and completed the work on time. The staff made all of the arrangements with the insurance company and the car rental agency. Overall a very good experience.
They explained everything very well and continued to update me throughout the process.
Your business was great from the quality repair to the outstanding customer service, I wish all businesses were as easy to deal with as yours was, I will be sure to recommend Keenan to anyone that needs bodywork done, thanks a million!
The service was excellent. I was very pleased with the work.
Everything was wonderful. Staff could not have been more considerate and helpful especially Todd Wamplet who took care of the repair. He kept me up to date on the changes etc. just one thing - my trunk items were in very disarray but other than that all was very good. Would definitely use them again if necessary
I really like that you guys keep me in the loop every step of the way while the work was being done on vehicle, especially Todd Wampler with he emails he sent me to let me know when to anticipate having my car back. Thanks guys
Great service...great staff.. great experience :-)
They did an awesome job. You can't even tell there was even an damage.
Job well done at a great price!
Great job car was done quickly very pleased would refer to friends very helpful 5 star repair shop happy customer thanks for your help Lila T
Vehicle Make : Volkswagen
Todd and Sue are great! Especially Todd. Give him a raise.
This is the best auto place ever. Efficient, caring, helpful and the list goes on and on. The staff awesome! I would highly recommend them. Fantastic job. More than please and my car looks great. They even detailed it. Awesome!
Great customer service...VERY fast repair...only 1 issue with repair which consists of a tear in the front left wheel well liner..plastic...which I will call about...overall outstanding experience
They were excellent everyone I felt with was very very helpful and courteous my car was done quickly and an excellent job I think they even washed and cleaned my car I knew they had an excellent reputation now I know for myself that is true I would highly recommend them to anyone
Vehicle Make : Mitsubishi
Marks are on mirror that were not there prior to taking the car there. Vehicle was there a week longer than estimate. I could
not believe that the shop does not have someone on staff to remove and replace the windows. I can not believe that this shop was reccommended by state farm.
Outstanding customer service, outstanding communication/follow-up and mostly outstanding craftsmanship! Job well done, thanks!
Part of the back bumper was not fully set. Have to bring my car back so it can be rerepaired. Also paint didn't seem to totally match. Last time I had service work done by keen an they made my car look brand spanking new. This time around it definitely looks used. Not as happy with the job this time around.
Excellent company excellent customer. I give then 10 stars!!!
Prompt friendly service, no hassle experience.
They knew I was going to wait for my car to get
Repaired. As soon as I got there my car was
Taken back and I returned to work without having
To use any personal time. Word of mouth and
Personal experience speaks volumes and I will
Definitely recommend them to family and friends.
Excellent customer service!
from start to finish Keenan was so nice, helpful, did great work and was a pleasure to work with during the process. I was so happy to be constantly updated along the way and to come pick up my car and see how great the work turned out! I thank everyone so much..If I ever need to get my car done again..Keenan is my first choice!
Very satisfied!! Sue and the team kept me posted throughout and our vehicle was finished 2 days ahead of schedule.
Your last note to me was "We were proud to serve...etc." However, I never actually received a note from you saying the car was complete and being sent back to the Edgemont site.
They did call me once they got it. Just seemed odd that everything was email except the final.
Everything was great. I was especially pleased that Jane explained everything to me and was very knowledgeable about the process.
The staff was very courteous and professional. I would recommed Keenon Auto to all of my friends. Thanksl
Great job team! My car didn't look this good before it was hit! Would definitely bring it back to you all if need be.
Couldnt ask for better customer service
Good job! I got my car back in 3 days instead of 5. I enjoyed the texted photos showing daily progress.Everyone was courteous, professional and thorough.
Thanks for taking care of my car and in such a timely fashion! I also appreciate that you guys cleaned the headlights even though you weren't asked to do so. Thanks for everything. I will happily return and refer others.