It's only been 4 hours and I was only in the car for 6 minutes, but everything seems fine.
Ray who brought me the rental, wrote up the estimate was very much on time and very nice and professional. Tom O'Neill was very helpful over the phones sending over the estimate. A female (?name) taking the calls was very nice and helpful. The gentleman who drop my vehicle was very nice and pleasant as well. Thank you all for your willingness to help and patience along with ur knowledge!
Sue is great and the team kept me looped in during the whole process. They helped make a tough event seemless.
I just wanted to simply say "job well done" and THANK YOU SO MUCH!
I got frequent updates and excellent service from the employee at Keenan. Will use them for any future needs.
They were extremely timely.
The staff at Keenan was very friendly and made my first experience with repairs after an accident as painless as possible. My car looks and runs great
Super fast. Was notified every step of the way. Car was cleaned and detailed which was an unexpected surprise. Everyone I dealt with was extremely nice and helpful.
Thank you for restoring my car - it looks fantastic. I will definitely use your shop again if needed, and will recommend your services to anyone looking for a body shop. Thanks again!!!
Email notification needs a little work. Overall very satisfied.
Excellent service and workmanship. I was kept informed of the vehicle progression and delivery date and time. I would recommend this body shop to my family and friends. I would rate the service at 10 out of a highest positive point value of 10 for satisfaction in both workmanship and customer service.
Great service ... great work .. very satisfied
The scratches down the side of the car are not fixed I was told the car was detailed and it was not inside or outside. Very upset Thank you Dianne ****
Todd, Sue and Anthony provided superior service! The insurance company stressed me out and made things very difficult, but Todd demonstrated empathy and personally resolved the issue! Not only did they do a phenomenal job with the repairs it was nice to return to a nicely washed car! Everything looks good as new! Im very satisfied!
Really liked how they continuously gave me updates on where my car was during the process. Also they finished 2 days ahead of time! They were also very friendly.
All of the staff members at this location are awesome. Outstanding customer service, my entire experience was very positive. Great communication through out the whole process and they answered all my questions promptly and accurately. I would definitely recommend this company to anyone in need of repair services. Can't say enough good things about that staff, awesome people! Thank you very much.
Exc lent customer service! Delivery service great.
Let SUV GLK looks great.
Everybody was friendly and accommodating. It was a pleasure dealing with Keenan and your employees. They made a stressful situation feel easy and smooth. I wouldn't change anything about my experience!
Job well done and quickly
Communication is key in times like this, and they stayed in contact with me the entire time.
Keenan was great. No fuss just expert customer service. Mr Ray Marianne was great,friendly and professional. Provided some advice. I would rate the overall experience a 10 out of 10. Will recommend. Thanks. Bill Bagnell
Service was fast, convenient and friendly.
Vehicle Make : Mitsubishi
Keenan did an amazing job as always. This was the second time that I needed work done on a vehicle and there was no other place I trusted to go. The staff is amazing in the front. Loved their smiley faces and great personalities. They took care of everything from start to finish including my rental car and a complete cleaning inside and out on my car. Thank you again for your excellent service!!!! Kristina S
I'm so happy with the way my Toyota looks after the work. Anthony explained everything perfectly. Went above and beyond to make sure I was a Happy customer. I'm sorry I don't remember the name of the nice woman at the front desk. But she was so nice and took care of my rental arrangements for me. Couldn't ask for more from everyone there. Also everyone there is friendly and says to you. Don't see that much in this day and age. Will recommend Keenan to my family and co-workers. Thanks a again. **** Hamilton
Fast service, excellent repair work. Friendly, courteous, professional. Definitely refer friends to have body work done here.
The experience was great throughout. The team was friendly, professional, and flexible to accommodate my schedule. Will recommend your service to others.
It appears Keeman trys to get it rivht the first time and are people friendly!
Excellent workmanship and you kept me well inform on the vehicle progress Thank you very much.
Everything was as good as can be, I appreciate immensely all you did. Thank you once again. Colin M
This location was a great place to bring my car. Everyone from the receptionist to the guys who worked on my car were professional and friendly. Would recommend them to my friends!
I would definitely use Keenan again if the need arose. They were very professional and quick to complete the job. My car looks as good as new.
Excellentlent customer service. The daily updates were greatly appreciated.
I was extremely impressed by the attention to detail, professionalism, level of accommodation, and ease of use I found with Keenan.
The staff was very courteous and accommodating.
The turnaround was quick and the work was flawless
Quick turnaround & great work. Wouldn't know it had been damaged.
Ray and Anthony were great throughout the entire process. Beautiful shop and quality work. Attention to detail was apparent. Very satisfied.
Great job. Excellent service.
I want to thank you all for all of the courtesy text to keep me inform on my vehicle.Everyone was very polite and explained all to me clearly.Thank you all again .
The entire team from beginning to end were simply AMAZING!!! Would definitely return for services if ever needed and would absolutely hands down recommend friends and family! Keep up the great work! You guys ROCK!
Excellent and professional
Everyone was great! Professional job and they kept me informed the whole way. My car looks brand new. I will refer everyone I know!!!
I had my vehicle back in a short time I am totally satisfied with your services you team went above my expectations I would rate you A. Thank you so much for all.
This is the 2nd time using Keenan and I couldn't be happier with thatcher end result. Constant updates on repair progress were informative and didn't keep you guessing on the progress. A1 service and communication at its best. Thank you and customer service. Thank you.
They did a great job in a very short time and my car was a lot cleaner than when I dropped it off! I would definitely recommend your shop! Thanks
Vehicle Make : Volkswagen
From the first contact thru the completion of the actual job they were thorough, efficient, patient with my many questions , professional and friendly. The work
Appears high quality and the overall service the same high quality. Will recommend to others!
They did a great job on my car! Finished ahead of time and my car looks better than it did when I drive it off the lot
The customer service and hospitality made a car accident repair extremely painless. I appreciate the notifications and the understanding of my schedule.
Great service from the beginning to the end.!!!
Ray was great to work with. He was very helpful in explaining the process. Overall, working with Ray and your company made a very stressful experience easier. And my car looks great! Thank you!
Excellent customer service and car service! No complaints
Excellent service. Speedy repair.
Vehicle Make : Volkswagen
Everyone at Keenan was so friendly, patient, and helpful. I was contacted each day through the process with an update on repairs. I was given fair notice of any delays and work was completed on time, within a week! Keenan always provides speedy service, but not rushed. My car looks good as new! Thank you to everyone who helped!
Excellent service and great staff
Keenan is GREAT.... very professional and a great company!!!! I HIGHLY RECOMMEND them!!!!!
Keep up the good work, dont change a thing it was the best experience ever great customer service, and friendly people hopping not to ever need you guys again however, if I ever have the misfortune to need an auto repair place I will definitely come back.
Thank you Keenan for the exceptional customer service that this company provided to me. The vallet service, the quickest repair service less than a week and most importantly listening to what my concerns were makes me a very satisfied client. I want to say thanks to everyone who participated in the repairing process of my car. Thank you Keenan and staff. I will definitely recommend you in the future for providing outstanding customer service.
Great and very professional customer service, clear explanation of the work being done, regular updates, fast service, excellent, top quality work. Cannot recommend them highly enough.
Friendly,courteous,quick turn around on my vehicle. Kept me updated daily on the progress of my repairs. I would recommend them highly.
Extremely courteous staff! Very accommodating as well. Would return in the future if needed.
Everything went as promised! Continued updates on my car in a very clear, courteous manner. Their receptionist, Sue was an awesome help and patient with my questions. My car was finished much quicker than I expected. Never know anything happened to it! I would recommend you to everyone. Thank you for the pleasant experience given I had to go through this.
They did a very excellent job in a timely manner picked up my vehicle from my house brought me a rental return my vehicle and picked up the rental it doesn't get no better than that I would highly recommend them 2NE1 in the market for auto repair 5 out of 5 stars
Great service, timely and very professional
Vehicle Make : Volkswagen
3rd time I have taken my vehicle here. They did an excellent job every time!
Vehicle Make : Volkswagen
10/10. Great customer service and job well done.
Car was done quickly. I liked the updates letting me know that my car was not sitting with nothing being done. Everyone was exceptionally courteous and helpful. Thanks for a job well done
They were great to due business with. Friendly and very professional. Would absolutely recommend them to family and friends. Was extremely happy with my car
Everyone was great Ray, Tom, Sue, and the assistant manager (name?) Who returned my truck to me. Thank you all
Ray took great care of us, the best!
Keenan Auto has a complete professional aproach in they're work and customer care. Thanks for that professionalism.
Vehicle Make : Volkswagen
We were leaving to go out town for the holidays and they were able to get our car finished in time before we left.
Interactions with every team member was positive. I was kept very informed and felt that the team really cared about my car and me. I would use this shop again.
Everyone I encountered was pleasant, polite, and professional. The building felt welcoming, also! I believed they would take good care of my car. They did!
Thanks for all your great work!
Vehicle Make : Mitsubishi
It was a totally pleasant experience dealing with Keenan! Every step was polite, professional and kept me informed about the progress on my Mitsubishi. When my car was returned, it was glowing, thanks to a courtesy wash. Even the headlights were sparkling! And they completed all the repairs in less than a week. I would highly recommend Keenan!
They kept us in the loop/gave us updates on what was going on with our car.
Very efficient completed the work would recommend this
Fast service, friendly staff, and beautiful work done on my truck
Great Service and completely professional
And what a beautiful job !
AWESOME JOB!!!!! They do QUALITY work and i could not be happier with my repair! I would recommend anyone to Keenan!
Very excellent service and work.
The staff made a very difficult time much easier to handle.
It was so nice to have someone take the car and bring it back and to bring the rental to my door. Everyone was very professional and made sure I was kept up to date.
The car looks better then ever
Thank you for your excellent work on the vehicle. Also how all of the staff we came in contact with were very courteous. I definitely would recommend Keenan Auto Body to family and friends! Thank you again.
This company was very professional and well organized with the service that they provided.
I was so impressed by the superior professionalism and outstanding customer service! I cannot say enough about the great experience! I was not looking forward to dealing with a repair shop after my car accident, but from my first call to bringing my car in everyone made me feel comfortable. They explained the process, helped with the rental car,, and insurance. The daily updates via phone & text were a great touch. As a business owner, I hope my clients have as good of an experience with us as I did here. Staff is Thank You! Madeline D
As a previous satisfied customer, there was no other choice for me but to call Keenan ABRA to service the damages my 200y Honda accord sustained by a vehicle which ran a stop sign. The promptness,courtesy, thoroughness, expertise,and professionalism among other traits,made my decision to choose Keenan ABRA without any hesitation. I highly recommend too anyone Keenan ABRA Aston PA location.for any service needs. Most Sincerely, Christine A, Wampler
Great fast friendly service! They made the process so easy and they were extremely accommodating!
This was my second time using Keenan for repairs and once again they did an excellent job! Thank you for your service!
Ray was very accommodating and courteous. Prompt service and job is completed as promised. Valet service is very convenient. Thank you for the excellent service!
I love coming to Keenan for any of my car repairs, they are so friendly and do a great job very quickly! thank you!!
I am amazed that such a gorgeous job took such little time. Thank you for your help, kindness and care. It meant the world to me. Thank you so very much!
They were great. Kept me up to date. Great work and very fast. Very professional.
Great job. I'm really happy
Courteous and professional. Excellent repair process.
The entire staff professional, but friendly. The work completed timely and looks great! Enterprise being onsite made drop-off and pickup pickup very easy.
Everyone was very professional from start to finish. Kept
Me updated with texts as well as personal phone calls. My car looks brand new. Many thanks to the Keenan team !
The woman at the front desk provided me with excellent service. All of the employees there were kind and polite. I was well taken care of.
Completely satisfied. Beautiful work and done so fast. The associates were very friendly and helpful. I hope i dont see you guys any time soon but if need be I'll come back. Thanks again
The team at Keenan was very helpful. They were friendly and courteous with each interaction. They answered all of my questions and kept me informed of their progress in estimating and repairing my vehicle. The location was clean and the environment was professional. Although I was referred from another party's insurance company who was covering the repairs , I would gladly take any future repairs to Keenan! Kudos to Tom, Sue, and the rest of their staff!
The whole experience was a breath of fresh air. I would highly recommend Keenan. From start to finish I couldn't have been more pleased.
Excellent! Professional, courteous and quick service. Very good at communicating and updsting.
05 October 2016
Thank you for making me feel so welcome at your shop! From that first phone call with Sue M, to the delivery of my car EARLY to my home on Oct 4th, 2016, I can't thank you enough for taking time to treat me so well.
I must also say, no task seemed too large, and everyone I came in contact with either offered me a coffee/beverage, and/or made certain I didn't wait for a single thing.
You can be assured I will recommend your company, should the opportunity present itself.
Respectfully, Rosanne D
JOb was completed fast then expected. looked great inside and out. everyone in the office was friendly. Todd and Mike (I think it was Mike) did a great job keeping me informed. could not be happier
Pleasant experience from beginning to end.
Todd had a good demenor throughout my entire experience. From when he assessed the damage of my car to explaining the cost to the export of my vehicle. The Secretary was thoughtful when she inquire about how I would like to receive my update to taking care of me prior to the next customer who walked in the door. Mike helped on the end of the deal who made sure my car was clean and ready. Also he took my rental and notified Enterprise of its delivery. Enterprise called me shortly after I left Keenan. All of my car needs were met timely.
Keep me informed of progress almost everyday. Very friendly and professional. Great job done on repair and on schedule! Highly recommend!
Quick response and I like the update they provided in regards to the progress of my car.
Everyone was so kind to me from the moment I walked in the door. They were professional, attentive, and made my car look like new. I will definitely be coming back in the future!
Great communication and quick service!
Outstanding job, it's always nice to do business with a friendly confident company. Thanks and hope we meet again under different circumstances. ????Have a great day.
I cannot believe how professional and friendly my experience was with Keenan's. It is refreshing to see how a business that advertises customer service and actually stands behind it. Daily updates, phone calls on what needed to be done, repairs done ahead of schedule and they cleaned my car inside and out! Thank You ALL for what you did for me. Will totally recommend you folks to anyone.
Will continue to bring my car in when I have any problems and will recommend to others, very nice people and quick service!
Amazing job, helped me deal with insurance company!
Very polite and attentive staff.
They were great. The car was promised in 3 days and done in 24 hours. The work and service were great
My experience at Keenan was the best. They are very friendly and they made sure they give me daily updates with my car throughout the entire process. I will recommend them to any body that is looking for quick and professional service!
Excellent service and communication!
Everything was wonderful.
Professional and courteous, overall excellent company. Will definitely do business with them in the future!
The process was very easy and the text and email updates were great.
The office staff was very helpful and answered all my questions.
Great service, done before promised, nice body work, friendly service and helpful. Will go back should I ever need body service, will recommend to others.
Completely professional throughout the process
Very friendly staff, made you feel right at home!
Very good service and Staff were very accomodating to all of our needs. Car looks like a new penny.
The entire process was wonderful! A great experience even though it was for an unpleasant occurrence - but my car looks like new and was returned to me in a much better, cleaner condition than how it originally looked. Thank you! Would definitely recommend Keenan to my friends and family!
I am completely satisfie and very good job done in short time. Thanks to Ray.
Experience could not have been better! Excellent work, very professional staff!
Great at providing updates. And wonderful customer service.
They helped with the rental and were complete **** day early.
I could not have hoped for a better experience. From the initial arrangements with Liberty Mutual insurance to the final delivery of my Toyota, all was done professionally. I trusted the suggestion of Liberty when they recommended Keenan, and my trust was justified. Prompt handling, delivery of the rental car, continual updates on the repair progress, easy access when I had questions, and repairs that look great... All went toward making what was a hard situation (needing the work done and needing a rental) into one that was a plus from multiple angles. I hope I never need Keenan again, but I would not hesitate calling upon their service again in the future.
Vehicle Make : Volkswagen
You guys did awesome job was very pleased withe paint job great job
Great customer service and friendly.
Keenan had a great reputation in community ... Should not call it Abra too confusing . Luv personalized attention and fact that enterprise is located on property.
Excellent job... Unforgettable service. Thank you all very much.
Very pleased with the whole process. Would recommend Keenan to anyone needing repairs!
You did a great job on my car and Ray who was the representative did an excellent job and he gave great customer service thank you
Great communication and updates. The job was done in excellent time.
Very quick and professional!
Everybody was extremely helpful, professional, & so nice! It was a very easy process to go through.
Great experience working with Keenan. They were extremely kind and fast, I would definitely use them again.
Keenan/Abra Aston is the best body shop I have ever used. The repairs are great and the staff was awesome! I would recommend them to everyone.
Awesome service...very pleasant experience.
The staff is very friendly and keep you up to date on all repair work.All work was done in the promised time frame. Would definitely recommend.
3rd time I have used your services. High quality work and always done on time.
I appreciate the thoroughness and your courtesy.
They took care of everything.Had the car back in 2 days.Everything was perfect!!
Customer service was great . The mech explained everything
Thanks for the fast, friendly service and cleaning my car for me.
Completely satisfied on how quick my car was finished.
The shop was polite and professional. They had my car back in working order in no time at all. They even delivered it to the house. Thank you so much!
I am honestly blown away. Customer service and attention to detail were top notch. Ray was wonderful and handled every detail. I would recommend Keenan to all my friends and family.
I would rid of the automated text messeges being sent during the first couple days of repair. They are not personalized to your repairs and don't give any useful information. It would be more helpful to receive those when the repairs are nearing completion to give the customer a better idea of when they can expect to get their car back.
Everything went as p k annex and receiving the updates was a nice feature
Thank you for making our experience easy. We were thankful for your prompt service. Our experience could not have been any better. Thank you again.
From from the moment I step through the door everyone was courteous and helpful and made me feel at home I was told what would go on with my car how long it would take to repair it.everyone smiled and was very helpful I never for one moment felt uneasy or unsure that I was in the right Autobody shop to take care of my car and the right people to work on my car. Throughout the period that they had my car I had such a pleasant experience and such a good rapport with everyone there that I would gladly go there and nowhere else or send anyone else there for repairs
Staff was great and very professional
Verys satisfied with everything
From start to finish I was kept informed of the status of my vehicle which made it really easy to schedule a pickup date. Staff were very helpful and quick with responses. Thank you for a great experience.
Vehicle Make : Mitsubishi
I would let all my family and friends know what a beautiful job y'all done on my car and my car was right on time thanks y'all very much
Thanks for a job well done. I really enjoyed appreciated the daily updates on the progress.Thanks again. You have my recommendation.
The entire process couldn't have been easier. Upfront and honest from the start. Responsive throughout. And provided details of the progress along the way. This is exactly how any vehicle repair should be done in the age of technology. The texts and emails let you know how your repair is progressing. The key to your success are folks like Todd, Sue, Margaret, **** and anyone we have dealt with during our repair. No stone was left unturned. I am a very detail oriented person and your itemized repair package explained everything. I will be honest and say I was slightly concerned our Jeep would not be made back to new....I was wrong. It looks great and it drives as well as it did when we bought it new. Thank you for delivering great results and great customer service. Best regards, Chris & Geanine
Thank you so much! Sue and Ray were incredibly helpful and wonderful to work with! I am so satisfied - my car looks like brand new! Thank you also for cleaning the interior or my car, I was not expecting that and really appreciate the extra level of care you all provided. Thanks again!!
Superb staff - best customer relations !
I was kept well informed and appreciated the email and text updates. My car looked great when I got it back.
Everything looks good! Very neat job
It was an amazing and easy experience.
Keenan made sure to keep us informed every step of the way and offer superior customer service. Not to have to wonder what was going on was very helpful and the people we had contact with were great
I was very satisfied with the service I received at Keenan. The workers was friendly and welcoming. I was notified of each step throughout the process. I was happy with the finish product. Would recommend Keenan to all my family and friends.
This is my second experience with Keenan and also my second experience with Abra. So far I am pleased with the service. Thanks for all the updates concerning my vehicle and customer service is A. I also appreciate Keenan making it convenient for me by bringing my car back to my location. I would definitely recommend Keenan and other Abra companies to everyone. Thank you!
Very happy with the Service we received, from I think it was Jane who first appraised our car, to Sue your inside receptionist to Pat, everyone was so nice and helpful, we had a tract record of going to Badells on 322, hopefully we won't have any more accidents, but Kennan is now going to be our place for repairs. Thanks again Ray Moyer
Very friendly well organized keep up update on my baby (my truck) thank you! I ll refer this business to anyone!
Expectations were exceeded. Super friendly and helpful staff. Work completed super fast. Thanks for a great, easy going experience.
Front desk woman and the man with the office behind her to the right was very nice and helpful.
I liked the updates on the status of repairs. They were done quickly despite it being over Christmas holiday. Great Staff.
Everyone was really nice and welcoming. They did an amazing job on the repair to my vehicle. You can't even tell any damage was done to it! They were also very helpful with keeping me updated on the repair process!
Keenan did a great job on my car. They were very responsive to any questions I had.
Professional and timely service.
Well done. They did everything to make my problem as painless as possible. Job well done
Good service. Fast service