Excellent customer service! Reliable updates! Pleasant communication!
The repairs could not have gone better. From the communication to the quick turnaround and everything in between. You went above and beyond including contacting the place the car was at waiting to be towed to you and making arrangements to get it to First Tram the same day. Thank you First Team! For everything!!! A+++++++ service in every way
I am so impressed by the quality of service I received at First Team Auto. I came in, with no appointment- stressed out to the max after being in my first wreck. They squeezed me in for a quote and made everything so simple. I am so thankful to have UsAA and First Team on my side. The quality of care is unsurpassed. Dale is amazing. Such a cool dude and very personable and professional.
The repairs was done great and the car was washed and vacuumed out. I thought that was wonderful.
I appreciate that Katrina called to inform me of a delay. The team handled all of my claim correspondence with my insurance company. Made not having my car a manageable experience.
Staff are very accommodating.
You guys were very helpful. You practically knew what I was going to ask before I even said anything. It was awesome!
Great customer service - great repair!
I appreciate the service and communication that was provided to me.
I drove my car home, parked it. Drove my jeep. Saturday, Jan. 19. Drove the Subaru to Roanoke it cut off 3 times had to have assistance each time. I was told it was gear oil., the smell. I don't know, I was also told it was electrical. So I have a car that is not running but it does have a nice shiney new door and fender.
Good communication, truck repairs look good.
A clean and easy process from estimate to completed delivery of repaired car. Having to deal with collision repair is stressful in and of itself. My experience with First Team was so smooth and user friendly I would not hesitate to recommend them to anyone.
Excellent service! Repairs look awesome. Very happy and wil use again if need be.
This is my 4th time getting a car repaired at first team collision and as always they done an excellent job! I'll definitely be back if I need any of my vehicles repaired again
Your collision center employees were very attentive to all the details of my repairs.
Catrina Patrick kept me informed of all stages & progress of my repairs. She is a definite asset to your company.
I would highly recommend First Team & their collision center
Thank you for a job more than well done
Job was done well and finished a day earlier than expected! Couldn't have asked for anything more!
Vehicle Make : Volkswagen
Great communication and updates. Very friendly on the phone and they accomplished the job in record time.