I would rate the staff a complete 10, but there was a light bulb failure issue and now a tire pressure issue in my warning system. I called, an was told if I couldn't fix the problem to call back and the center would call USAA to get it fixed. But I have concerns because now I have to go to a dealership and pay money out of pocket for the repairs. I don't know whether this is the car or due to the repairs so at this point I am going to go to Viti Volvo in Tiverton and see what they say. Other than that, your staff and work are really a 10. No doubt about it.
I liked that you kept me informed via e-mail & telephone messages. Staff were very knowledgable and respectful. Enjoyed having the rental car delivered & picked up there quickly.
Nice work Car returned cleaned inside and out. Work done in a timely manner and cost was good.
Kristen was most helpful in keeping me informed throughout the repair process. I also appreciated the attention to detail by the manager in returning the vehicle. It is always a pleasure to do business with Crown.
Great job. Simple , efficient nice people.
Crown Collision in Bristol made the experience of getting my car repaired so easy! I had to make one phone call to my insurance company and Crown Collision handled everything from that point---coordinating with my insurance company, arranging for a rental car, keeping me updated as to the estimate and progress of repairs and doing all of this in such a professional manner. Best of all, my car looks brand new again!!!!
Very professional and courteous
Kristen at the front desk is super organized and easy to communicate with, and very friendly. I met one repairman from the garage who looked at my vehicle and took time to listen to my concerns about the damages and was honest about the repair process. 2nd time here and when my vehicle is returned to me, it is in great condition and nice and clean. Thanks!
Excellent customer service.
Well my daughter was the one who took in my car. She was pleased to see that the cars was back to brand new and she talked about the extra service that was given.
Nice people, easy to use their service.
Very professional, well done!
I liked the fact you kept me updated on the status of my car Also liked the text messages Fast and friendly service
The bumper put on my car is a complete different number than the one brought in.