That was a GREAT Experience
I want to thank Jamie for constantly keeping me informed of the car repair status. It's makes it so easy to do business with a company when they are up front and keep you informed.
Jamie Clements is the employee I worked with. She was excellent. Worked efficiently, freindly and kept me informed throughout the process.
The timely and updates and phone calls informing of the progress on the repairs
Everyone was friendly and was up on their game. Jamie was really good. Pleasure to do business. Even though I got emails Jamie called me to keep me updated. Great Job...
Took a while but stephen was always friendly and no matter how uncomfortable a situation was, he met me with the news immediately. For that, I am grateful. My car rides better than it did prior to the accident. No complaints other than the time frame to fix the car.
They were exceptionally professional, helpful and curtious. They got the repair done earlier than expected and did excellent work. Steve made sure everything was perfect and communication was excellent! Thank you.
Awesome group of people!!
I am very satisfied with the service rhat I received from Keras.
You guy's did a great job. I'm so pleased as always. You will continue to have my business. Customer service is always great.
The from drivers side bumper is protruding. It was very slight when first picked up but already is popped out as if the parts were popped together on a toy car. Very disappointing and frustrating.
Received an update text on Friday 5/12/2017 that vehicle ready to pick up. Decided to call Jim Keras Collision Center to double check just before leaving for 40 min drive. I was told that other charges were still due from the insurance company & Jim Keras would not release my vehicle until full payment made. The trip would have been a waste of my time. Suggest better communication between Jim Keras Collision Center billing department & texting service before notifying customers that their vehicle is READY for pickup. The repair work was fine, except for a little plastic cover that hides the nonexistent exhaust tailpipe on driver side. All repair folks are extremely polite. They looked and found all clips engaged on plastic cover. It is just not formed just like the hole it is designed to cover. More of a Subaru parts issue.
It was outstanding. Your staff is knowlegable and terrific. Thank you for such great service. Joe Cobb
I was impress with the swift manner in which my vehicle was handled and the courtesy the staff showed.
Jim Keras did a magnificent job on my car!! It looks great. And Mr. Al Funderburk was absolutely fantastic. He was kind and gracious. I really appreciate his kindness and his over-the-top customer service. He made my whole experience painless. Thank you so very much.
I was told that they would try to repair scratches on side of car. The inside was vacuumed but there were greasy smudges in the cargo area and some oily drips on the front passenger doormat. I was told they were short handed last week when I picked my car up.