Front molding around tire not installed. Found molding and pins in trunk. Did not notice the error until later that evening. Will be bring back the vehicle Monday to finish. Also car was not cleaned. Car was cleaner when we brought it in for repair compared to when it was returned to us
Shop did exactly what they said they would do. Car ready on time. Good job. Text updates are awesome.
Professional service, courteous staff and body shop workers. Thanks!
I really like the job and the service!
SERVICE WAS REALLY FAST AND GREAT.IWOULD RECOMMEND THEM.
Didn't like the people up front not welcoming and friendly seemed kind of stuck up. Not informative in office man I spoke to from back was very friendly and helpful though. My car had been sitting for a week or longer in mostly freezing and below freezing temp and they didn't even warm it up just jumped right in started it and drove it around front again the front help. Not good on engine.
Very pleased with how quickly the work was done and how well it was done
Every was fast and easy. Service was great. I was kept up to date by Matt Sneigon. Crystal in the front office was extremely nice and helpful. Overall a great experience
Great job and timely repairs! Process was a breeze!
Perfect repair! Repair completed earlier than expected. Thanks so much!
Very good job and was nice to see the car was cleaned up, both imside and out. Thank you!
My CRV looks great! I was thrilled when it ready for pickup in three days!!! Customer service was thorough as well .
Completed 2 days ahead of projected. Kept informed by regular texts which was great!
Thank you for such a professional and timely turn around!
Scratch is still present and needs to be epaired.
Thank you, Allison B
You'll do really good work, and keep the customer informed on what is happening with their vehicle. Thank you for a job well done.
Very satisfied all the way around. Great staff and very helpful.
I was very pleased with the fast repair and I received a call/text with any updates on my vehicle. Our family vehicle looks great and we are very satisfied. We will be back, hopefully not soon though. :)
Very friendly staff! Professional and kind. Will recommend to others in the future,
A job welldone. Professional service in a short period of time for a good price and the job was beautiful and my car was returned clean and shiny
I was more than pleased.
Always excellent work and fast.
I still need Matt to put a file together with all the photos and itemized bill bc I need a full explanation of the damage
Kinda shocking to see the part way done photo of my sweet Audi that you texted to me. Front bumper off. All the wires and parts spilling forward onto cement. I really did not need to see that "we are making progress" pic of my car looking worse than when it was towed to you. Happily, it looked great when I picked it up. I liken that pic to a brain surgeon sending a "we're part way done with your loved one's brain surgery" picture out to family in waiting room. Ugh. Didn't need that visual but now I'm so happy to have my car back. Thanks for finishing it earlier than expected and for being so friendly at pickup. Thx for getting my rental back to ERAC for me!
This was my first time using John Harris. I will highly recommend them to others . I received daily updates. The staff was very courteous and professional. Can't believe I got my car back so quickly. My car looks great and it was so clean, felt like I was driving a new car. Thank you so much!!
Process was smooth and my truck looks great
They were very help contacting me let me know how things were going with the repairs on my car. It took a while,but I appreciate everything they did. Thanks again
They are awesome. They kept me up to date and made me a priority.
My vehicle was not returned in the condition that it was brought in. The dent had been removed but the paint had been heavily scratched by the sevicemen. The scratches appear to have been induced by the washing or drying process. I had even explained to the staff member I dropped the car off with that the paint on my car was extremely sensitive and to be careful. The car was returned to me in the dark so the damage wasn't noticed until returning home. I really hope you do call me so I can discuss this matter with you. Other than that the staff was very friendly and the shop was clean.
I have no c9mment but thanks for your hard work.
Y'all were very accommodating and kept us informed whole time. Only thing I might say is a car wash before pick up would be an excellent touch. Y'all did great and we will.use you again.
I particularly like the text updates.
Very disappointed with work, the contact that was promised to me til finally shop manager told me to just take my car after the 3rd time it was said to be ready cause they couldn't do nothing else to it, but I could bring it back at a later date and they might could put some fresh eyes on it and come up with something that would be able to make it better .
The work done on the front bumper of my car was beautiful! JHBS worked with my insurance company to handle all discrepancies, and I am totally happy with your work! THANK YOU!
Excellent work!!! Can't tell it wa ever damaged. Jennifer. Thank you. You guys are the best.
Did a great job and did it quickly
Kept me updated and finished job in a timely manner.
I was very pleased with the service and how quickly I got my car back. I also thought it was neat that I had
access to look at pictures of my vehicle in the process of being fixed. I also liked that I would get text messages with updates on my vehicle. I would definetely recommend John Harris to others!
Great service and very good work . My car is like new!
Ahead of schedule. Kept me completely informed on progress. Final workk was fantastic. They even detailed the car
My truck looks as beautiful as the day I purchased it!
Your outstanding service and quality work made this a great experience. Our car was fixed ahead of schedule. Thank you for the exceptional work and friendly experience!
Very professional. Truck repaired in timely manner to my satisfaction.
None. Great job on the repairs to my truck.
My car looks great. Everyone I have talked to at John Harris has been very nice and respectful. My car was ready before the promised date.
Good and timely experience
The repair was completed well ahead of schedule. My car looks new.
Front staff were awesome!
I love how you keep the customer updated by text and calls. Thank you so very much.
My exterra was ready when I got there. And it did not take any time to get checked out Thanks
Everything looks good. Got a little "high" on the fumes, but is to be expected. Thanks again for the quick turn around!
I suppose I should have realized you would detail the car as part of the service, but it never occurred to me. I have three very small children, so keeping the car clean can be a challenge. Discovering that the car was immaculate both inside and out made me very happy. I can't even tell anything was wrong with the outside either. The repairs were done very well. Thank you for everything. Especially a clean car!
Great customer service. Steve was very accommodating.
Thank you great experience!
I am very proud of the job you did on my vehicle. It was attention to detail and the service was done in a appropriate manner.
Excellent work and really pleased with how it was so clean when it was finished.
Vehicle Make : Volkswagen
Thanks for the quick and very good service.
Very efficient and courteous/ Thank You
It seems like it was a job done well. In a timely manner.
Did s great job. Like new
My car looked amazing and they detailed the inside with professional quality.
Thank you for the fantastic work!!!
I was very satisfied. Thank you so very very much
Not only did "The Team" repair my vehicle in a timely manner but the repairs made the car look as if it just came off the showroom floor. The biggest surprise was that they washed and cleaned the inside of the car too. That was unexpected. I will recommend them to everyone I know. Thanks for doing a great job.
You are awesome great job for repairing her back to her state. All though I think you might have my wheel lock that keeps from people being able to steal my rims. I need it back asap please and thank you. Other than that I am one very satisfied customer. Thank you for completing it before it was due.
Yes I was completely satisfied with the work John Harris did on my van. Crystal and Jose was professional and very courteous. Thanks to the rest of the guys in the back for the great job! Awesome.
I was disappointed that my car wasn't ready when promised but was ready 5 days later. (Holiday weekend).
Finished car was perfect.
Grease on seats and UPOLSTRY. Messed up my pants
Very professional. Updating on progress is great. Job well done
Y'all did a great job on repairing the car and it didn't take long.
Great job. Really appreciate the updates. Very efficient and timely service.
Please do not contact me any further, thank you.
Great job, nice helpful staff. I would recommend you to friends and colleagues.
Vehicle Make : Volkswagen
Van looks great. Dent is gone. Trim is perfectly aligned.
Great to work with and everyone was so kind. Pleased with the work done.
Each employee that I had contact with was pleasant and professional. Thanks for your assistance
Satisfied as of the second day out of the shop.
Thank you for doing a great job and being very nice!
I have told USAA how satisfied we are. Aa d we will reccomand you to anyone who asks us Thank you Lucy S Allen SFC RET
Thank you for completing the job ahead of schedule. We appreciated the updates on the progress of the repairs.
Timely, well done, good communication.
My car looks like it never been hit.
Matt did a great job of making sure that my car was repaired on time. He also thanked me for allowing John Harris to do the repairs. That was impressive! Thank you to everyone who made this a smooth and easy experience. The car looks excellent! Celeste Parker-Goff
The entire staff was so kind and helpful. This was my first experience with your company but it will not be my last. Be assured I will recommend you to everyone I know.
It took two weeks but the job was perfect and my car was cleaned inside and out which was awesome
The passenger sliding door on my Honda Odyssey will not slide closed unless I set it to manual and push it closed myself. Also a mud flap was not replaced that needed to be. I am most concerned about the door. I'm assuming you did something during the paint repair that was needed in the door---but then did not ensure that it was in correct working order before I picked it up.
We will be bringing it back next week for repair, at great inconvenience to us.
Professional , friendly , efficient , unparalleled customer service. I'm impressed and will recommend Harris without reservation.
Blinker wasn't working correctly & dash light was on should have been noticed & or checked before I picked it up. I came back y'all fixed it but left screw off inside trunk where you opened to fix it top & bottom. Didn't set aside my muffler like I requested & like it was stated in paper but going to try to get irk out recycle bin. Asked to be careful leith my rims & right rear was scratched half way around it & somebody tried tin color it back in but it's goingntonhave to be blasted or sanded & redone but nobody told me about it. I have before pictures of rims when I left it & pics right after I picked it up & got to store & noticed it. Staff was very nice if that means anything
Very reliable, courteous staff, and good reputation. Have recommended you to my friends. Thank you!
Everyone was very professional from the estimate to the drop off to the pick up. I love the text message updates and the repair looks great!! Thanks for timely and friendly service.
Outstanding workmanship -
Your work is always of quality and the staff is friendly and professional.
I am very pleased with my experience. I appreciate the text updates and the calls to inform me of everything. The office staff when I walked in were extremely helpful.
Great service! The staff was very friendly and I feel they went over and beyond what I had expected. Not only was my car repaired but the interior was cleaned and pinstriping was added free of charge. Matt Wooten, the JHBS Lexington representative I dealt with, also went beyond the call of duty. In my 52 years it was the best experience I've had with a body shop.
The body work had paint runs. The rear window don't work.
Thank you for taking care of our car and washing it for my daughter!
A couple places are flaking off, called and will bring it by for you to take a look at it.
Thanks everyone was so helpful and just nice!
I am unbelievably shocked at the timing and how awesome you all made my experience with getting my vehicle fixed. Then I get my van back and it is detailed inside and out, washed and cleaned! I literally sat in my van for 10 minutes saying "wow" out loud because everything turned out so wonderfully Perfect! I'm leaving the country soon and you all made this repair quick and extremely satisfactory!!! I want to thank you all for such an awesome job! THANK YOU ALL!!!! **The front desk woman are #1 very Very professional and kind!
Vehicle Make : Land Rover
your office went above and beyond to make sure we were happy even after USAA had done wrong! Thanks for your service. I would highly recommend your services to my family and friends!
Y'all have always done a good job on my vehicles that you have repaired. Thank you for your good service.
Every person with whom I talked was supremely nice, informative and respectful.
My car was repaired as if it were new and in a timely fashion. Thanks to all St John Harris, Lexington, SC. Lib Brown
Excellent experience from beginning to end. Not only was the car repaired to its original condition, they kept us informed all along the way. No surprises and they even arranged for the return of the rental car. Couldn't have asked for a better group to work with!
Scott, Brittney and the shop cared enough about my patronage to work my car in to accommodate our vacation plans. Everyone went above and beyond to assure our satisfaction. They did a superb job on the repair, kept me posted on the progress and figured out a way for me to pick it up after hours. They have worked on all my cars at one time or another and that is why I call John Harris bodyshop "my body shop".
Very disappointed. All the scratches were not taken care of and my car was not cleaned/detailed.
John Harris Body Shop always goes the extra mile to repair your car to perfection. Thank you for going above and beyond in everything you do!
Thanks for such great service and work. You have a great team of people who seem committed to the company and provides excellent customer service!
I liked getting the daily texts about the progress on my repair. Your staff is very friendly and helpful. I appreciate that my car was ready on time.
Great job, better service.
Fantastic job on my Nissan. The staff is friendly, professional and proficient!!! Love the text updates as I'm a single mother working with very little time to
Follow up on request!!! Would highly recommend!!! Best place for paint and body work in SC!!
Communication was excellent, work was done much quicker than estimated. We were impressed from start to finish. Ideally, we won't need your services again, but if we do, we wouldn't go anywhere else. We will also recommend you without hesitation.
Keeping us informed during the repair process was very appreciated.
Completing the original repair timeframe is a reflection of the great repair technicians you have working for you
Take my car up today, and there are a few lingering issues with it; namely, the alignment is off, the driver's side window makes a clicking sound now when it rolls up, and the driver's door door sags a little so it does not close properly. However, I know the guys at John Harris are wonderful and will take care of all of these issues when all is said and done. The guys are great at keeping me updated and calling me back, and I trust them completely.
Kept me informed....work done in timely manner and finished when expected. Great job
Communication was great. Repairs were great. Everyone was friendly and competent. Work was completed in the estimated time.
Very professional.Kept me updated on the work being done.The daily photos an added bonus.Love them.
The quality of workmanship done was disappointing. I have been a repeat customer with them for years and I have to say that I was very disappointed in the quality of the work done. this one experience makes me seriously question future business with them.
You were excellent in your service and more than fair with me, as it was an out of pocket expense!!! Thanx!!! Gwen
Great customer service! Did a wonderful job on our car. Great experience overall!
Your Office Staff was very courteous, efficient,and knowledgeable about the repairs needed and the time needed to complete the job. Their estimated time was spot on. The repairs turned out to be better than I had hoped for. Beautiful job. Thank you!
Thank you for the prompt professional service. I would recommend your business.
They were prom with the repair
Everyone was professional and helpful!
Vehicle Make : Mini Cooper
Very professional customer service and the quality of work from the technicians is amazing!
Very good workmanship. Finished two days ahead of schedule.
Lynx should have been contacted for payment before I got there I did not like the fact I had to pay when I was not the responsible party.
Thanks for doing a wonderful job on my car. The staff is great
Fantastic body work. & exceeded expectations
This is our 2nd time at John Harris Body Shop. True professionals that do phenomenal work. I'm hoping there will not be a 3rd time, but if there is ... Nobody will touch our vehicles except John Harris Body Shop
Very pleased with my experience with John Harris. Will definitely tell others about experience.
Everyone was extremely friendly and helpful in every step of the process.
5 star service and repair!!!!!
Good job,quick service and friendly helpful people. No hassle. Will use you again if need to
I was blown away by the service at John Harris. Everyone that I had contact with was very upbeat and helpful. I liked that I could see my car every day and I could see the process from estimate to delivery. Being able to do so made me less anxious about the "wait" to get my car back. I will highly recommend John Harris!
Like the messages letting me knpw re: updates.
we have always had great experience with your staff and workmanship. very satisfied customer
Vehicle Make : Volkswagen
Excellent service from the time I walked in the door for an estimate to the time we picked up the car!! Loved getting text message updates and was extremely satisfied with the body work done to my car!!!
I am very satisfied with the prompt and curtious performance of your employees. Thank you very much. I will highly recommend you to everyone I know.
You guys did a fantastic job all around. The repair work was perfect. I can't tell there was even damage. You did an awesome job communicating and keeping me updated. I was in and out within minutes both times I was in your office. Best customer service I've had in a long time! I will definitely recommend you guys.
Excellent service from start to finish
Will definately recommend to friends
Backseat was still laying down and there was alot of what looked like dried glue on the side of the car that was repaired. When I put the seat up there was alot of white debris all over it. Alot of smeared sticky stuff on the doors and the handles, marks on the doors, etc. The hood of the car appears to have more chipped off paint than when I dropped it off. The actual repair looks great, but very disappointed about the condition of it when I picked it up.I was told by my insurance company that my car would be washed, vacuumed, clean when I picked it up. I spent an hour cleaning it up when I got home.
JHBS is always my first choice.
Superior. I will recommend to anyone needing repairs. Great work and great customer service. Thank you !!
Everything was absolutely wonderful! They kept in contact with me consistently letting me know the status of my repair. The repair itself was perfect. Everyone was extremely professional and very friendly.
My only complaint would be that I had to completely wipe down the entire inside of my car because of a huge amount of dust/powder of some kind. It was everywhere and got all over mine and my children's clothes. The outside was cleaned nicely, but I had to spend part of my afternoon cleaning and vacuuming the entire inside of my car.
You are one of the very few companies who deliver excellent customer service and take pride in your work. The entire team is so professionally helpful and aim to please the customer. Thank you
Vehicle looks like nothing ever happened to it. I'm very pleased with the work, and customer service.
Although it was a small project they provided a level of customer service as if it were a top priority. Thanks
Had my car for 1 1/2 weeks for a bumper replacement then scratched my car while it was in the shop pushing pick up day back. I had arranged for transportation up through the original pick up day so this put me and my family in a huge bind. Left a note and asked 2 different times for a quote for other work on my car and never got it. I don't feel like I should have had to pay the 200 deductible for my car due to the sub par service received and the problems it caused me.
Very professional setvice thank you
Everything was done in a timely manner.
Thank you for your fast work and the kindness of the front office staff
My encounter at John Harris Body Shop was a pleasant, caring experience. The staff was accommodating as far as securing a rental and keeping me updated via emails on the progress of the work. Nothing was ever doubtful as my vehicle was being repaired. Excellent work!! Thanks
Good Team at Lexington-JHBS putting out a quality finished product.
Thank you so much for the quick repair of our 2011 Elantra!! Also, the texts from Jody daily letting me know the progress of the repair work. We are so happy with the repair work done by the John Harris Body Shop!! We will definitely recommend to any friends and family in need of repair!!
The staff was very friendly and was able to answer any question we had. We got the car back at the specified time frame and it looks great :-).
Everyone was very kind and efficient. Professional atmosphere and my vehicle looks great! Thank you JHBS! I would recommend you to anyone I know.
A month ago, my car was damaged as soon as I left the body shop after extensive work for hail damage (GREAT REPAIR WORK). I went to a meeting and then brought it back to JHBS. Jonathon was great (again) and we scheduled my second repair. When I picked up my car today, it was all fixed up and when Jonathon brought my car around he also brought me a roll of bubble wrap so I could protect my baby on the way home. Great service!!!!
Great service, easy to work with, and handled all the details. Highly recommend to others.
there is one very small run (drip) of paint in the repair area, will contact you about fixing it when I get a chance to look it over better, did not notice it at the time I picked it up due to the rain.
Prompt repair... Looks great. Appreciate the texts and vacuuming my car!
I liked getting the photo updates but didn't receive another one the last seven days u guys had the car. No biggie but u asked.
My car looks great! It was nice to get daily updates on the status of my cars repair.
Technicians did a great job, but Customer service is lacking. Poor communication.
Staff was very helpful & courteous. My car looks great overall not just the repaired area.
Chasity...was a great company representative...her texts concerning car's progress...were fabulous...something...I have shared with lots of people...she captured a terrific way to keep your company name circulating in a positive way
Great service. Exceptional customer service. Knowledgeable and professional staff.
Was told they were washing it while I was waiting to pick it up. When u got there not only was it not clean it wasn't ready..
A wasted trip ...
However Jon and Matt were very nice about it.
I have nothing but positive things to say about my experience with JHBS they were on point and ahead of schedule by a week for me getting my car. The process was painless, no beating around the bush, no price gouging just straight up awesome, fast, friendly and most important beautiful work. My car looks better now then when I bought it! Thank you JHBS, I would advise and refer anyone in need of their services to thwm without hesitation.
The repair was excellent and my truck was shined up like a brand new penny. Very impressive!
Overall a really good job on the repair. The only thing to improve on would be the finishing as it relates to wiping the car down of all wax, etc and also making sure that the inside interior was cleaned wiped down of all residue as well. Just looks like someone may have used a dirty cloth on the dash and console so there is residue smeared on things. Body work from what I can tell so far is great.
Great job and Great people to work with!
Excellent customer service!
Your staff is friendly and professional .
The repair was done and looks brand new!
Thanks for taking good care of us as it was our
first time with any need for a car body repair.
There is no other place I would take my car. Thanks for taking good care of it.
I was happy with the customer service.
Your staff is so friendly and helpful. Charity assisted me with my car. She is wonderful
Car looks great & awesome communication from everyone - I won't hesitate to recommend JHBS!
I picked the car up last night and it looks fantastic. Can't even tell it was ever damaged. Thank you for your quick service also. I expected it to take longer than it did
After years of learning how to nit picka paint job from my dad. The work the guys did looks really good! (Just wish it was not 2500 to paint the rest of the car)
Hopefully I won't have to come back, but if I ever need body repair on my car, this is the only place I would go! Thank you so much for everything!
The customer service was excellent!