Body Shop

Real Reviews From Verified Customers

Craig L.
Vehicle Make : Honda
5 out of 5
3/11/2024
Very helpful and great service, it could of not gone any better. The work was of the highest quality. I would recommend Jones Ford to everybody. Thxx for doing ny repair.
Jeanne C.
Vehicle Make : Ford
5 out of 5
2/22/2024
Jones Ford always does a great job!
Andy B.
Vehicle Make : Ford
4 out of 5
2/10/2024
The scope of work identified was correct, repair price quoted fair, work completed when promised, and repair done with quality craftsmanship. Most importantly the staff was enthusiastic, friendly and helpful. I will continue to use Jones Ford regardless of the size of the repair.
Ronald R.
Vehicle Make : Ford
5 out of 5
2/9/2024
Cody served us promptly and has top notch customer service.
Edward L.
Vehicle Make : Ford
5 out of 5
2/9/2024
Have been going to Jones for 12 years( since we moved down here from Long Island New York) Bought one of our cars from here also. Always great and caring service.
Deborah B.
Vehicle Make : Ford
5 out of 5
1/12/2024
Mike Bains and his team did a great job. They were very professional. I had one unpleasant encounter with an employee named Vince who was hostile and aggressive. I asked my brother to come with me to pick up the vehicle because I was frightened I might run into him again. He needs training and direction for client communications if he is working with your female clients.
Gwin P.
Vehicle Make : Ford
5 out of 5
12/30/2023
I looked just like new. Whenever I called to check, everyone was very helpful and polite.
Daryl Y.
Vehicle Make : Ford
5 out of 5
11/5/2023
I've been buying cars for Fifty years I have been in the car business for over twenty years. I have never experienced better service or quality repairs anywhere. The collision center recptiontnist was awesome beginning with my initial call. Vince was amazing and keep me posted throughout the work was completed in a timely manner and to perfection. I would recommend highly recommend your collision center to anyone.The whole team deserves Fords and the industries highest rewards and are a model of what professionalism and customer service is about. Definitely a five star department providing five star service
Lashonda W.
Vehicle Make : GMC
4 out of 5
8/17/2023
My husband referred me to Jones Ford based on his past experience so when a colleague hit my car in the parking lot at work that's where I told the insurance company I wanted to go for repairs. I spoke with Vince who reviewed my estimate and listened to what my concerns were during this process. I dropped my car off at the scheduled time and was very impressed to hear that my parts were already in and waiting on me! Vince was very informative as he called to provide intake inspection details when the vehicle was dropped off along with progress updates. Vince made me feel like my vehicle was the only car in the collision shop which I know was not the case. I would definitely recommend on the customer service alone but the quality of work was amazing as well. I picked up my car anticipating that all my safety alerts would not be re calibrated correctly but the technician worked on my car did an AWESOME job. The only thing that I did not like was the smudges on the console area in side the vehicle but the good definitely out weighed that concern. Nice job Vince and the crew at Jones Ford Collision.
Clyde P.
Vehicle Make : Ford
2 out of 5
4/5/2023
It was the biggest joke ever.Thought Jones ford was the best but no more.Bought my last truck there guess will go Ravenel
Jeannine C.
Vehicle Make : Ford
4 out of 5
3/4/2023
Vince Mike Baines were awesome! You need to fire Turner Walter at Enterprise Though, he is a liar and a cheat And drags down Jones Ford with him.
Steven B.
Vehicle Make : Ford
2 out of 5
9/2/2022
I never got and email txt or phone call keeping me updated except when it was time to come pick it up.I constantly kept riding in the parking lot and passing by on inerstate to see my car untouched for weeks after I turn it in they had my car for months longer than what it should’ve been I lose so much money with work and the dumb **** rental bc I had to payed out my pocket.On that note I had to keep calling and come up there to try to get a time frame on when will car be ready so I know how more weeks I need to kept paying on the rental it was taken so long I just took the rental back and delt with on having to deal with my wife car between me and her back and forth which that hard to do with our work hrs.My point the communication is awful and service is Awful!!!!!! And it’s more way lot more that I don’t have time to type it all they take they slow time with everything and I really think they didn’t care about my time and that it’s just a job to them and it’ll get done when it get done mind set.I WILL NEVER COME BACK TO JONES FORD FOR AND BODY WORK
James H.
Vehicle Make : Ford
5 out of 5
8/24/2022
Mike at the body shop was great!!!
Yu G.
Vehicle Make : Toyota
5 out of 5
8/12/2022
Repairs are timely. People are very nice.
Kevin B.
Vehicle Make : Ford
2 out of 5
6/16/2022
I will never use Jones Ford again I will never recommend them to anyone worst service ever.
Edgar J.
Vehicle Make : Mercedes-Benz
2 out of 5
12/8/2021
Took longer than I was told but the repairs were done perfect.
Edward S.
Vehicle Make : Ford
1 out of 5
10/14/2021
Wasn't ready on the day promised. Was never rembersed for damage to c b antenna.
Andrew L.
Vehicle Make : Ford
1 out of 5
9/16/2021
It wasn’t fixed. It’s still there
Corithian M.
Vehicle Make : Ford
1 out of 5
6/26/2021
Had My F150 Repaired from a Accident they left trash in my truck Scratches on passenger side door that wasn't there previously bed cover wasn't installed correctly and the paint color not matched correctly window tint scuff up Not Happy At all.
Tammie P.
Vehicle Make : Toyota
4 out of 5
3/13/2021
I appreciated Ryan Abate and his staff for taking care and repairing my car and for being considerate towards me. Thanks! ????

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