This was the first time I had to do an insurance claim but Jones Ford was very helpful on letting me know what to expect and what the next steps were. Gary was very sweet and I didn’t mind dealing with him at all. He answered every question and assured me that they were going to take care of everything and that’s just what happened. I would recommend them to anybody.
Vehicle Make : Volkswagen
They have great customer service & they did an excellent job on my car. Completely satisfied with my experience , it was perfect .
Jones Ford Collision Center Replied:
Thank for your business. Let us know if you need anything else.
Thank you for caring and taking good care of my car. I'm always pleased with the service and this is the reason I bring my car to your shop.
Thanks once again.
Always a great feeling to know that when you drop your corn off after being wrecked or damaged in any way that you will receive it just as great if not better then it was before! Outstanding customer service an Mr. Gary was great, always kept us informed of the process, from receiving the car, to when they received parts to when the process would be completed! Couldn’t be more happy with the end result I will always choose Jones Ford to repair my vehicles
the repairs look great it was done at a professional level
Gary, my USSA representative at Jones Ford was the greatest!!! I couldn't have asked for anyone better to take care of my car
He was very informative and made sure that my car was done on time and completed correctly. Thank you Gary@!!
I was disappointed that the car was ready and the wrong number was used to attempt to contacting us. It was not the number given. So we ended up keeping a rental 3 days more than we needed.
Great experience. Every one I dealt with was professional. Must service was done ahead of schedule and the outcome was Great.
Got my truck fixed in a day. Absolutely amazing. They did an amazing job and it looks better than it did before the collision. Can’t say I’ve ever been this happy with a body shop before.
My USAA representative was very professional and showed the best customer service experience. Every day he called to give me an update of the work being performed on my 2016 Sierra Truck. I was on oxygen and he went to get my truck where I had parked it and when I picked my vehicle up he went over the work performed and also let me know the inside was detailed as well. This was a plus in my book. The tech's who performed the actual work were awesome. I could not tell that my vehicle had any incident. The auto body shop shined because even the paint job was awesome. I give the representative the body shop a score of 11. If 10 is the best they went above satisfying me. I will always use this shop for any work that may need to be performed. Thank-you for a rewarding experience.
Excellent service. Everyone was friendly. Job well done.
The vehicle was not repaired correctly. Paint did not match all damage was not repaired. Paint had many imperfections
Rachel in the collision center was amazing & went above & beyond to try to help schedule a time that would work for us to pick up our car.
Vehicle Make : Volkswagen
Everything was excellent and the service exceed my expectation. Very informative, staff every courteou. Thanks for all you all did.
Broken clips in Wheel wells, cleanliness of compartment after the repairs. Artery terminal corrosion. Alignment of drivers side fender. Repair of rim still jagged. Date/time of completion of repairs just prior to holiday weekend. No confidence in overall vehicle after repair. Lower front light on passenger side is noticeably worn compared to all other components looking new.
Great thank you to Jones Ford for such a good experience from start to finish along with the coordination with USAA Insurance Company! I bought my first auto from Jones Ford in 1968 and please to note the pleasure of dealing with Jones Ford. Thank you for all the work well done! William Colvin
Jones Ford did exactly what they said they were going to do in the time frame they stated they would! Nice job. Car looks great!
I was constantly kept in the loop of progress thru emails and the staff I dealt with in person were very professional and friendly.