I just wanted to comment on the fact that Jesse was great throughout the whole process. He kept me up to date on the repairs and was always very professional. My car looks great! So happy to have it back! Thank you!!
Everybody was awesome, great communication and customer service!
Excellent feedback durinng the entire process. Vehicle looks brand new.
Jennifer was very helpful and informative...
Very happy with the service and results!
Great service and great communication. Tony and the staff up front we're all very friendly and informative.
Very good service. Takes too long to schedule an estimate and service but I understand about being backed up. Well done!
The experience was different than any other time with car repairs. You took care of everything for me and that was absolutely fabulous. I do so appreciate all your outstanding customer service.
Vehicle Make : Volkswagen
Jennifer was magnificent, techs are friendly and know their craft.
Estimated completion time email/text notifications needs improvement for accuracy.
Vehicle Make : Mini Cooper
Tony Cessa was great.
We couldn't have been happier with our service at Service King. Jennifer Stoaks listened to all of our concerns and made sure that we were kept in the loop throughout the entire process. We greatly appreciate the timely yet thourough repair of our vehicle and can't thank you guys enough for keeping my car tidy and clean during it's time with you! Thank you!
Looks great you guys did a wonderful job.
Great experience. Jennifer was my representative and she kept me updated and aware of everything going on. When she wasn't in the office, everyone else gave me such good service and wanted to help me. I was even able to bring my car back the next day because I hadn't set up a rental car yet. Great service and my car looks brand new.
Great customer service! They are timely and do a great job!
Jesse did super! I'm very pleased with the whole process!
Shoddy job on passenger side rear door jam. Representative passed the blame onto the last company that painted my Jeep. I will not be using your services in the future nor will I recommend your services to anyone I know. This was a simple job and it was not done well. Poor customer service to blame someone else for your poor work.
You guys did a great job! Thank you
Great communication, car fixed perfectly
Thank you for working so hard to complete tasks that were not on the initial estimate!
Jennifer was wonderful to work with.
Like the way i was continually updated with the repair process. Repair looks great.
Jessie was very kind and courteous. We were so pleased that our car was done in a fraction of the time they estimated!
Even though we choose not to repair our car due to out of pocket expense your staff was very professional and helpful in our decision making process.
Jennifer was outstanding. I was very nervous about the process and her constant communication was very helpful. She was easy to get ahold of and was very patient with my questions and sometimes confusion.
Thanks for everything for update with me & what they had done on my car...
Really appreciated it a lot by you all...
Vehicle Make : Range Rover
Jennifer was great to work with and very professional. I liked getting the text notification with regard to the status of the repair. Everything was handled quickly and efficiently.
Very prompt and very professional.
Jenn couldn't have been nicer or more compassionate.
The service was really good, good communication about when the car would be ready, always was met with a smile from service King employees
Tony did a great job. He went above and beyond!
I appreciate the timely and detailed information throughout the repair.
Top notch work very fast great friendly employee Tony
Have a phone option to speak directly to the local office.
Very high quality work, professional management and process. The service manager expertly facilitated the work for rice as flow.
Our contact was very informative and helped us understand what was being done on our vehicle.
Great care from your team during the whole process
Jennifer S. was AMAZING!!! She was very informative and kept me up to date with my Jeeps repair status. This was my first time working with a body shop and I will definitely be back again.
My repairs are beautiful! Just like brand new!! Amazing Job!!
And Jennifer up front was so knowledgeable and kept me up your date on progress and is so sweet on the phone and very personable
You all are so great thank you so much!!
Friendly associates, Jennifer S. was great and wrwas kept informed periodically about the progress of the repair service. Repair was completed ahead of schedule. Thank for your professionalism
The follow up by your staff was a good experience.
Way off on the estimate.but good craftsmanship.
You were great. Would definitely use you again.
Vehicle Make : Volkswagen
Great communication great job over all finished before estimated time and under cost thanks Jay and everyone at Service King
I have been out of town while the truck was being repaired and have not been able to inspect the truck. But the communication of progress has been fantastic my service rep was great at keeping my truck in mind and took care of it without me having to be there and that was a huge burden lifted. Big shout out to Jennifer thank you
My vehicle has not been finished yet.
Jesse handled everything and did a fantastic job keeping me informed every step of the way.
Jesse did a great job communicating and letting me know what was going on with my car.
Good job. Repair look great.
great work!! and got my explorer back when promised! will definitely recommend service king!!!
Updates and communication were excellent. Jennifer was absolutely awesome to work with. She took away a lot of the "ouch" in a painful situation. :-)
Vehicle Make : Range Rover
I was amazed at how fast and professional the service was. I will definately recommend Service King for any and all auto damage repair.
Went over and beyond the service I expected! I will be back when needed again.
Jennifer was amazing. Very knowledgeable and helpful as was every service member I spoke with. They handled all communication with Hertz rental which was unexpected and kept me regularly informed with the progress of the vehicle repair. I was also impressed by the color matching on my bumper. The indigo blue was spot on with the color of the rest of the vehicle.
Jen was great at keeping me up to date on the progress on my car. It looks like new after I got it back.
Friendly, knowledgeable staff and a quick turnaround. Thanks for doing great work!
Good commitment to getting my car returned to me in time for the new year. Excellent communication. The car looks great.
I am utterly speechless and couldnt THANK Jennifer and her team for taking such GOOD car of me and my car!!! The team truly made me forget my worries with regards to having my car serviced for the past 3 weeks!! This was one of the BEST Christmas presents i could have received. I will definitely RECOMMEND your auto repair service to any one needing an auto body repair shop!!!
THANK YOU :) :) :)
Did a really nice job fixing the car. It was fine quickly. Paint was blended in really well, can't tell what was fine. If highly recommend.
Jen was awesome with her communication, her understanding of the repairs, and she did a fantastic job washing my car. She should be a detailed!! ;-)
The process was smooth and efficient. Jay Ospina, our service advisor, was a pleasure to work with. He kept us well informed and explained everything in detail. We would definitely recommend Service King in Parker and would use you again, should the need arise (hoping it won't!).
Had 2 parts that needed to be returned and extended my time to completion by 4 days.
Jay Ospina was wonderful to work with. He was very caring and thoughtful. I really appreciated biweekly updates.
I would recommend giving clients the correct estimated time for repairs
Jennifer Stoaks handled my repair and she was a real delight to work with. She gave such exceptional service I will recommend Service King to anyone needing collision repair.
Jen is the best. She made this experience the best you can have given the circumstances
Jennifer was a wonderful ambassador for your company. She was helpful, friendly, and made the entire process as smooth as possible. This isn't the first time we've been to Service King, and she's a big reason why. Our repairs were done in a timely manner, at the highest level of craftsmanship with quality OEM parts. Keep up the great work guys!
You guys did a great job! Jesse handled my claim and he was awesome. Amazing customer service with weekly calls to keep me updated on my cars ststus. I would highly recommend Service King to anyone needing work on their car.
Great service and Jen was fantastic!
Vehicle Make : Volkswagen
Wonderful - very impressed with the service everybody was wonderful
I am very satisfied with the entire process working with Service King. Jesse was also great to work with. Thank you! I will recommend Service King to my friends.
The whole process was seamless.The headaches
Associated with car repair can be overehelming. Jennifer and Cheryl did not allow that to happen.
The updates,the patience,and the effort were winderful. Thanks
Jennifer was absolutely awesome throughout the entire process!
Where do I start. First of all when I picked up my vehicle the battery was dead and the front passenger tire flat. Secondly upon driving the vehicle I'm getting s lot of noise through the drivers side door and by the steering wheel/dash area.
Third, my drivers side rest taillight and rest license plate lights are not working. Lastly, my drivers side rear window powers down but will not come back up.
ALL of these items where working properly when the vehicle was dropped off. The area where these issues are now are in the area YOU guys supposedly fixed and now they don't work.
I contacted Allstate and left a more in depth review on Yelp so everyone can see your incompetence
Perfect. Jenn was perfect. Work perfect.
Wasn't updated once before the day it was finished. The jeep was not cleaned very well on the inside or outside.
This was the worst customer experiences I've had getting my automobile repaired through a USAA facility. There were multiple missed deadlines for which I was told my truck would be finished and it wasn't. Multiple workmanship issues with parts which were not pre checked prior to installation caused additional delays. Very unhappy and I will be communicating this to USAA.
Jennifer was great keeping us updated on the progress. of the repairs
Jay was very professional and kep me updated as promised.
Jesse Melero, my service advisor, did a terrific job. He was He was friendly, provided updates and ensured that everything was done. The work that was done, looked great, as if no accident had happened.
Thank you for friendly service, communicating efficiently and having my vehicle done in such a short time, definitely will recommend.
The Parker Colorado Team is wonderful from beginning to end. Good management and seemingly happy employees
Great work! Great customer service.
This is the second time I have used Service King in the past 6 months and they do a fantastic job on the repairs and Jennifer Stoaks was great with customer service.
Work was done well and quickly.
I was amazed at how easy they made the repair for us. They kept me up to date on the progress! Great job! I will most definitely recommend Service King!
Vehicle Make : Volkswagen
Jessie was amazing. He was very helpful and kept me very informed on where my car was at in the repair process. He has wonderful customer services skills. I was truly impressed with all he did. Thank you Jessie for all of your help.
Very good customer service (world class!!!)!
We had a tight schedule and they worked with us so we could get the car before leaving on vacation
The entire process was great. Jennifer was my POC and she was very informative from the beginning. Have me a fair estimate of completion time on the first day and then called me with an update after the first day to adjust the timeline. From there she kept me in the know and competed my car a day early. Hopefully I won't be in a situation to use you again, but if I am I will be back
Thank you Jay for your expertise & professionalism in handling my Jeep!It was nice to meet you!
Easy to deal with, met their promises
Jesse was great. I particularly appreciated his constantly connecting with me to update me on the progress of my car repairs. It felt good to use Service King with him in charge of my car.
They gave me updates on my car regularly and were very nice.
Thank you for the excellent service
The hail damage was repaired completely. It only took two days and the car was detailed inside and out when i picked it up. Jay was the service consultant that i worked with and he was great!
Jesse was great! Kept me updated and completed repairs before promised
Jennifer was great to work with on the repairs of our car. She kept us informed daily. She was willing to stay late to meet us so we could pick up the car.
Vehicle Make : Volkswagen
Best freaking Collision repair shop around! Jesse constantly kept me updated on my cars status and even took the extra step to come in at 06:30 to get me my car when they don't even open until 0730. Amazing company and their work is flawless!
They did the job in less time than expected and for less than my quote. Thank you so much.
Great work on my car. I would definitely recommend others to consider. The service was great. Everything was explained well and monitored.
So far everything is good.
It took way to long for just a bumber replacement, 12 days. And when I was told it would be ready after 10 am, it was my ready until 11 am and we had to wait an hour.
Jesse keep me informed thru the whole process. Thank you Jesse!
Absolutely GREAT experience! I will undoubtably recommend service king to all my friends and family.
Extremely satisfied customer,
Excellent service. Jennifer took good care of us and communicated well.
Absolutely amazing service! I am so impressed with the customer service and the professionalism I received. The phone calls, texts and all the extras made this such a smooth experience. I will definitely recommend you to anyone I know who needs amazing service! Thank you!
Jennifer did a nice job with customer service. She is an asset to your company.
Just took a little longer than u was hoping but otherwise grear
Very nice qualified help Jen was my professional helper
My service advisor was very good at following up with me. The repair duration was longer than I thought it would be, but service king did as much as possible to speed up the process without affecting quality.
Excellent updates from the rep from time to time, keeping me up to date on the vehicle status. And on top of it delivered the vehicle a day earlier than promised. Im very satisfied!
My Service Advisor Jesse was great from the very first contact I had with him all the way to picking up my car. His level of service was excellent. I am very happy that I chose Service King to repair my car.
Loved the way I was kept informed on the status w text msgs. Thx
I couldn't be more pleased with the speed and care you all took care of my car. Any concerns I had were taken care of and I never felt like a bother. I am bringing my car here if I ever have a problem again. Thank you! Stephen
Vehicle Make : Mini Cooper
Jennifer was terrific to work with and set proper time frame expecatations. This is the second time I've had to have repairs done on my vehicle and I brought it to Service King because of the great experience I had the first time. You have been ahead of schedule both times and it is greatly appreciated!
Prompt quality service and very professional staff. Jesse provide exceptional service.
Jennifer was great! Extremely helpful and friendly. She made my stressful situation a very smooth process and kept me informed the entire time my car was being serviced.
Excellent service thanks!
The work was done very quickly
Jennifer was wonderful, Josh was great, Bill and Ryan were great, and PDR did an excellent job.
The car looks really great! You have a first-rate staff. We so appreciate Jennifer LaFountain and her help in seeing that the car was done in time for us to continue our trip to a reunion in Ohio. Her email updates were most appreciated.
Thanks for the excellent repair work,
I was told the repairs would take at least one week probably two. But that turned into 3.5 weeks. I asked to be contacted at a specific phone number but they contacted another number. There is a film on my windshield that I'm having a hard time cleaning it off. For a company that claims customer service is their number **** priority, I have not been impressed.
Awesome job. Great service.
Looks good. Still evaluating the work.
Jennifer was very attentive and did a great job handling our Focus! I will tell anyone I know who needs body repair to go to the Parker Service King! Great job on our car to everyone and a special thank you to Jennifer!
The quality of customer service has been excellent. I am completely satisfied with the repair done by Service King. Thanks for a job well done!
Chase was very knowledgeable about every question and concern I had about the repairs of my car. He kept me updated on the progression and contacted my insurance company on my behalf..I will refer everyone to the Service King in Parker
Jennifer was excellent from the beginning. I had expected more effort on my part. The finish on my car is show room quality. I'll be back and will refer.
Excellent experience. Chase did a great job with communicating throughout the whole process.
Jesse did a wonderful job communicating with me the progress and status updates of the vehicle.
Your mobile text messages were also informative and appreciated.
I appreciated the fact that my service advisor Jenn kept me updated on progress of the repairs
Jennifer, our representative, was very helpful and friendly throughout. She worked hard to be able to deliver the vehicle complete when we needed it.
These guys are great to work with. Thank you, Jennifer!
Everyone was thoughtful and kept us informed.
Vehicle Make : Volkswagen
was amazing. Great service
Service was a A+ Thank you
The Service King team was very courteous and helpful. Jennifer did an excellent job helping me.
You guys were amazing! I especially appreciate your attention to details, including returning all of my window stickers to their places after the windshield was replaced! You were friendly and timely. And my car looks fantastic! Thank you, Thank You, THANK YOU!!!
Aftermarket parts and oem parts were used to replace the various parts of the front end. This created for uneven gaps between all the various parts. Also a new part that was put on the car has a significant scratch to it when picked up which will be needed to be replaced. The overall job looks okay from 5 to 10 feet away but on actual close inspection was done very sloppy and not to satisfaction and not to the level promised by service king.
Upon inspection during vehicle pick up it was me, the customer, who had to notice the sloppy job, uneven gaps, and scratch to the new part. This should not be my job, the car should have been inspected before release which would have shown all the flaws in the repairs done by service king.
Additionally, it was nearly impossible to contact my service rep; some days I had to call over 9 times, and leave more than 2 voice messages and was still unable to contact anyone at service king.
Overall satisfaction ratings:
Work done: 5/10
Customer service: 2/10
I will admit once able to speak with my rep, she was helpful and friendly, but in order to speak with her was a mountainous task.
Overall service king rating: 3/10
Would never recommend service king to anyone needing car repairs.
Also, 55 miles were put on my car during the repairs which were all body work, unsure as to why so many were put on and after pick up of my vehicle the transmission is jumpy and feels like it was driven hard as if taken for a joy ride. Unhappy with my entire service king experience, very unhappy.
The work was great and fast. Jesse kept me informed and the texts are awesome. Y'all do need a bigger parking lot though. For real.
Jay was excellent in communicating throughout the process and the car was perfect. Definitely would receive a 10 rating. We will be taking all our cars there.
Rahn and Kay P
Fantastic experience! Will recommend to others!
I will definitely recommend them to my friends.
Great service. Great work.
I am very pleased with the work Service King did replacing my bumper. The paint matches perfectly and the workmanship is flawless. The time it took to finish the repair was spot on. I appreciate the frequent calls letting me know updates about the repair and also the cost.
Excellent job! Done before time!
Text messages were great!
The repair on my car turned out great! It looked brand new.
Jay is great!! I will be back with my other car.
Jay helped me out, he was Awesome. So polite, really informative. He updated me almost on a daily basis. I would totally recommend you to anyone I know that needs Car repair in the future.
Chase communicated throughout the process and kept me informed on how the repair was going!
The repair was completed well ahead of schedule and looked excellent. Any concerns I had when I picked up my vehicle were immediately addressed. Jennifer LaFountain my service adviser did an excellent job explaining what to expect as well as giving status updates throughout the process.
Chase did a great job of keeping me informed, and working with the responsible insurance company.
Returning the rental car for me was very helpful
The updates and communication were outstanding!!
Jay was excellent to work with. This is the third time I've dealt with this location in Parker and I remain very satisfied.
Everyone that I spoke with was great, really enjoyed the updates on my truck. You guys are awesome
Everything went very smoothly. The customer service was great and my car looks like new! Thank you!
Excellent communication and friendly service. Very good repair job as well.
Thank you soo much to Jennifer Lafountaine, she made the experience real smooth, very professional service and on time.
Excellent service as usual
Very good job
Kept me well informed
Amazing service! I won't go anywhere else :)
Great service and excellent customer service from Jay
Jennifer did an amazing job keeping me posted. I really like how she managed the project and got it done. I also like you are texting update. That was very helpful
Great customer service and communication
Ten out of ten service, I was updated through the whole process and the repair was speedy.
Your Service King team in Parker Colorado did an excellent job communicating and performing the work faster than originally expected. Thank you for your courtesy and professionalism.
It was great I really liked the text updates and that my car was done faster then expected!
Services were exceptional.
Great experience. Excellent communication which makes all the difference.
Great job all around, love getting the text messages, didn't have to call to get update because of the texts.
Jennifer did an outstanding job. She kept us informed through every step of the repair process and had the job finished well ahead of schedule.
Every person I dealt with was extremely helpful. Jennifer LaFountain was my contact. She kept me up on the repairs as they were completed.
Great service and repairs done quickly and look great
Great service. Thank you!
Great service by all of your staff.