I was told it would take 35 days to complete my repairs. It took over 2 ****/2 months. I had to keep calling them to receive updates on my car. The would tell me they’ll call me to give updates and I would never hear from them. When I finally did receive my car, everything wasn’t completed so I have to return so they can finish. My car also makes a really loud and weird sound now. And it knocks in the middle where the compartment is. You can feel it while you drive it. I’m not sure what they did, but my car has never made that sound before. Now I have to take it back to them to fix it AGAIN.
Job well done on time. Appreciate the car wash also.
Vehicle Make : Mitsubishi
Staff was very pleasant and kept me updated on all repairs and time of completion. And they even cleaned my car and repairs looked great.
Excellent and expedient repair service. Thank you.
Excellent. Very professional.
This was my first experience with Woods Automotive I would highly recommend your services to anyone. I'm very satisfied with the work your department did for my Lexus.
Thank you to Chris and everyone for fixing my brand new Honda Pilot!! I loved, LOVED the text messages letting me know the progress on my vehicle. Customer Service was top notch! I would highly recommend you guys to anyone!!
Staff was amazing and friendly and I love the the text alerts that keep me updated.
Great service. Awesome team
Repairs were finished ahead of time & I received my truck back
Early and was overjoyed. I have taken my vehicles to Woods Auto Repair for years for smaller repairs & have never been dissapointed. They are very professional & very good.
Woods was very quick. Easy to work with. Kept you informed along the way. Very impressed with the customer service!!!!
Overall, I was happy with the finished product. However, I was not pleased at the continual changes in my completion date. I can understand when a product is damaged during shipping, but to receive a phone call on the day I was suppose to pick my car up, telling me that the mirror was also damaged is a bit ridiculous. And to then receive texts that stated one completion time and date, and three hours later receive another with yet another change was very aggravating. I have had nothing but good dealings with Woods Autommotive, however this time I was not pleased with the overall experience. I will continue to recommend people and will likely return if I ever need any work done, but the continual changes was hard to deal with.
Woods has completed insurance claim work on two separate vehicles I have owned. The work HAS BEEN EXCELLENT each time! It is impossible for people to notice repairs have been done and that IS GREAT! The people who intake the vehicles are polite, prompt & efficient. As a customer you are kept well informed by text and/or phone. The price for the quality of work is fantastic. Woods is the best auto repair shop in the area & most likely Richmond overall. I will always recommend this shop to any one who needs auto repair service.
Vehicle Make : Mitsubishi
I've used Woods for 31 years. I've always received world class service from them!!
Done early, kept me updated. Friendly service.
I appreciated the text messages to keep me updated. Woods has performed work for me before and as in the past they have done a great overall job again. I am completely satisfied with their repair.
Thank you for your service. We will always use your company. You are honest and reliable and those are rare qualities. Many thanks.
My car looks great. You completed the repairs ahead of schedule. You kept me informed the entire time.