The main issue was with these text messages and what they promised. I received a text on Tue 09/18 that you were nearing completion and I would be called if there were any delays. (Original test showed Wed 09/19 as the completion date). I never was called and it was not done until Monday 09/24. I understand that delays happen and I wanted the vehicle to be fixed correctly but just a call to let me know would have been appreciated. We were also put on a waitlist for a loaner car two eeeks ago and never called. Again, just a call would have been nice.
Excellent service , great staff and high quality repairs
Lori was awesome. Car was ready ahead of schedule.
Felt because I was a women I was not taken serious about the car pulling to the right after they said it had an alignment, car needed the light and the hood adjusted after told it was ready for pickup
The team at Jack Demmer was great and responsive to all of my questions!
Everyone that I spoke with was very informative about what was going on with the repairs.
Would recommend family and friends to go to Jack Demmer Ford Body Shop. Very professional!
They worked fast and effectively to get my car completed before the Memorial Day holiday.
My car was towed to Demmer Ford, Saturday, Mar 3rd, I did a follow early Monday morning in person, Mar 5th. I did another follow in person on Wednesday morning Mar 7th, because of not receiving any info about status on my car! I was called Wednesday afternoon around 4PM with the update and cost of repairs. Wiring was destroyed by critters, I contacted my insurance company, gave the claim number to the service rep that called! Friday afternoon, I called my insurance company to see if the repairs were covered by them minus my deductible. My claims adjuster call Demmer Ford, no one knew where the car was located, according to the insurance adjuster, asked me if I was sure the car was towed to Demmer Ford. Bottom line, I got my car back Tuesday Mar 13th in afternoon! Very disappointed this took so long, I feel the car had sat around the dealership for two or three days before work began! I also believe, I should have received a phone explaining delay after my insurance called me looking for my car!!
The best thing was always being informed on how the repair was going.
The car looks great, but the best part is that it was completed nearly two weeks sooner than originally estimated.
As always, my dealings with Jack Demmer have always been good. Thank you again for going above standards.
Such a wonderful crew, felt like family during everything. Everyone was so nice and considerate. Made me want to work there.
Your team did a great job on my car. It looks great! Todd rourke kept me informed and was great to work with! This was the first time I had a car fixed from an accident at a dealer. I am glad I chose jack demerit!
Slow, poor communication, dirty rental car,rental car with empty gas tank. All this and I still don't have my car back. Will never use your body shop again. Questioning future purchaseso and leases as well.
Car looks brand new...they COMPLETELY cleaned it...excellent job on rebuilding it...Jack Demmer was true to their commitment on timing to complete...update texts on progress were appreciated and timely...very satisfied customer...
Quality of work was great, customer service seemed lacking at times.
Much appreciate the great job you did on fixing my crumpled vehicle, Also thanks for giving me almost daily updates and completing the repair so quickly.