The repair and cost was perfect! The time it took to complete the repair was poor. I dropped the car off on-time for my appointment and it took 3 weeks to replace the bumper and get the car to me. During the appraisal it was communicated that the repair would take ****-2 weeks. You have to remember that people don’t have their car while it’s being fixed, which is a big deal for most people. Getting the car back to your customer quickly should be just as important as the cost and quality of the work.
Only because I wished the asked if I wanted to touch up on scratches while they were painting from the accident. I would have liked to get them taken care of.
Very satisfactory very happy thank you
I think 2 and a half weeks was too long to repair a scratch?
Handled claim expeditiously and kept me informed as to progress. Thank you, Elaine
Sent comments to Facebook. Great customer service and repair. Very satisfied.
John and Mary Cavanaugh
My experience was so great. I was always informed of the status of my vehicle. The work performed was fantastic and my truck came back cleaned!
Excellent work, completed in a timely manner. I recently recommended gate city to a coworker.
Thanks to gate city employees for their professional service.
Treated with respect, friendliness, excellent business ethics, and the car looks great. :)
Thank You. Very Happy with the service. The employees were helpful and understanding. Will refer anyone to Gate City.
Vehicle Make : Mini Cooper
The length of time and lack of accurate information on the timing of my repair.
I was satisfied due to the great friendly customer service. But I was told 4-5 days and it took 10 days.
Thanks for the tire shine!
Vehicle Make : Volkswagen
I am very pleased with the work. Thank you!!!!
Excellent and efficient service.