You guys forgot to set up the rear view camera. So now you are ordering the part (the old one was still working, but got thrown out), and I will have to come back to have it installed. Otherwise, I'm delighted!
Professional and pleasant staff. Outstanding service ...very helpful with concerns. I highly recommend GateCity Collision.
Gatecity has proven to me to be a trusting organization with fantastic quality and care with there repairs. The customer service was absolutely perfect!
The work that was done was excellent! The staff were very nice and respectful. The only issue that I had was that my car was not ready as planned. I was told the job was a small one and should take three days and I would be informed if it would need more than that. I am a one car family with a child who required rides to camp while I needed to get to work. I had rides figured out for three days (Mon-Wed) and checked in with Gate City day one. Based on my conversation Day **** (Monday)-my car was never looked at-after waiting a month for this appointment-I believe losing a whole day was not acceptable. I was obviously bumped then told later in the week when I called to see what time I can pick up my car on Wed. that it would be ready on Friday "as scheduled".
Having my car from May 24th to July 9th seems excessive to me!
Responded well to a concern I had about proper fit of bumper cap
Always get treated with respect and courtesy. Excellent work performed. Car is returned clean and neat. Always a great outcome at Gate City Collision.
Great having daily updates, car received on day it was promised.
Quality of job was wxcwllent
Great customer service. Thank you for cleaning the interior of my car. You are the best!!!!
Everyone was very informative and courteous. Answered all my wife’s questions. We appreciated the overall service we received. Thank you!
I had to clean a bunch of glass out of the back seat and under my seats from damage. After having the car for 2 weeks, this should not have been an issue.
Great job and great staff!
I brought the car in on December 18, I got back January 19. Have not heard any explanation of why it took this long.
The automated emails implied the car would be ready after the date we were told. Car was ready as we were told, but the emails were confusing. Not sure of the mismatch. However, work was great.
Vehicle Make : Volkswagen
A simple you're awesome isn't enough. I am sure y'all deal everyday with people who aren't having a very good one. The staff was understanding and thorough in explaining the process The car was cleaner at the end than at drop of. The speed of completion and the updates are fantastic! And the attenttion to detail would make a Marine DI proud. Thank you!!
Gate City did an excellent job repairing my damaged paint. Also did an excellent job rubbing out some minor scratches - car looks brand new again!!!