I was satisfied with the work done. I felt like it took way to long to get an estimate and was told that I should have my car back well before 30 days. It was 34 days. We very disappointed by the last minute delay. But appreciate the quality of the repair. Thankfully, I didn’t owe extra on my car rental.
Friendly and considerate staff. Kept me abreast of when my car would be ready for pick up.
Thanks to all. Happy Thanksgiving!
Mallory does a great job coordinating service. Thank you.
Fast excellent service. Jeep looks great
I have been going to Smoot's Collision for 6 or 7 years. I raised my daughter through the teen driving years with them.. Their detail/repair work has been and continues to be excellent every time and their customer support, personal, responsive, timely, and professional each and every time....I love knowing that if an accident happens that they've got me. From delivery, to rental, to p/u, I don't have to worry. I'm in excellent hands with Smoot's. Mallory, BB, Ron....Thank you for all you do...You keep my life running smooth:)
From start to finish it was a wonderful experience! Everyone was awesome! Thanks so much!
I appreciate that I was provided with updates regarding the status of the repairs.
From the moment I walked in the door to drop my vehicle off, to the moment I walked in the door to pick up my vehicle the experience was 100% seamless. Mr. Sanders was very friendly and professional when looking over my vehicle and giving me the estimate. The staff smiled when I walked in, when I received calls, I could hear their upbeat voice, and the emails letting me know what process my vehicle was in.
I would ABSOLUTELY recommend SMOOTS to anyone who needs their vehicle repaired.
Great service, communication and employees. Very happy! Thank you.
Everyone was fantastic. Thank you so much for all of the texted updates, making the car rental experience a smooth one, and especially for working with USAA.
Process was made very easy and staff was always friendly and helpful!
Can only recommend Smooth. They took care of everything from dealing with insurance matters and arranging to get me a rental car.
I appreciate the effort put into making sure my vehicle looked and drove the same way it did before the accident. They do not do things half way. It's it's not right it's fixed and worked on until it is right. Good honest people who stand behind their work.
Great business to work with.
Good work took too long though
Really pleased with the overall work done to my vehicle. I really appreciate how thorough the work and customer service was. I can absolutely tell that you guys strive for excellence in every aspect of service.
I was kept well informed about the progress of the repair. The staff was very accommodating and very helpful dealing with the insurance company.
The repair looks great!
Mallary was great at working with me on the drop off and pick up of my vehicle. Thank you so much. The CRV looks great.
I really appreciated being kept up to date on progress through the texting service. Getting my car back earlier than expected was also a plus. The staff was so helpful and made sure any concerns I had were addressed.
Vehicle Make : Volkswagen
Really? I think you all know what the problem was.