We were pleased with the time it took to complete the repairs and with the quality of the work. Everyone was very helpful and friendly.
Fast and very well done. Professional and courteous staff and even vacuumed the inside of my truck (it was bumper replacement)! Awesome experience.
I appreciated the hospitality from the team that I talked with. They seem to care about the customers' issues or concerns. They seem to go out their way to make sure that questions are answered to the best of their abilities.
Great customer service thank you. Body shop personnel were excellent
Excellent and very professional service. Highly recommend.
Great service and top notch work on my vehicle. Email updates were very helpful. Thank you. JoAna Amato
Thanks for staying in touch with us threw the process.
Great friendly and courteous service. Excellent work on my trucks repairs. They worked with my insurance company to simplify the process for me.
I understand that things happen, but having repairs take 2 months is unacceptable. I was told many times that my car would be ready at a set time, and then it would keep getting pushed back. For instance, I was told my car would be ready before thanksgiving. I came back from traveling to hear that not only was my car not ready, there was no rental car or solution until the following afternoon. From there I was told differing statues 4 times. Many times I would have to call for a status report around the time I was told my car would be ready, rather than a courtesy call that it was delayed. Everyone was friendly that I spoke to, but I was very frustrated with the whole process. My car is great and running great, and I appreciate having the work done right. However, please give realistic time frames of repairs rather then pushing the pick up date continuously by a few days.
Best body shop Ive worked with! They go the extra mile and make sure the job is done right. Honestly-I havent been super happy with my Chevy but the customer service and attention to detail from Wilkinson has me reconsidering replacing my Chevy with another brand. I've had fords and hyundais and their repair and body shop services were never this good. I'm willing to stick with Chevy if it means I can keep the same caliber of customer service offered by Wilkinson's.
Tom is great. Thank you for getting my car fixed so much and cleaning it too.
Taking it back in for touch up where new hinge was put on.
Great process, the moment I arrived they immediately began looking at my car and walking me through all the next steps. The day that I dropped my vehicle off to get repaired, Enterprise was so busy they wouldn't answer the phone to pick me up. Wilkinson instead called the driver direct and had him get me.
All employees were very professional, friendly, and pleasant to interact with.
Had to return for lift gate hydraulics to be repaired. Gate would not go up by itself and would slam shut when closing after I received vehicle.
Team was very professional and courteous
Excellent customer service . All ways doing a great job.
Best experience I’ve had with a auto shop in my life. Finished my Jeep a week early. Definitely will use them again.
It was quick and my car came back amazing!
Very good service. Friendly and prompt.