My car looks great, I am very happy with how it came out and the team at European Paint & Body was very helpful and professional. Edwin was the one on my case.
Bob Zeno was excellent in both explaining and keeping me informed as to the repairs for my Tesla
Vehicle Make : Volkswagen
You guys definitely lived up to the name and expectations. Customer service and thé repair were simply 2nd to none.
European Paint & Body rocks, everyone was so professional. Highly recommended. T hank you for your service, i was extremely satisfied.
Bob worked very hard for us
Bob was a pleasure to deal with from start to finish!
We truly appreciate the team’s attention to getting it right and to keeping us informed of the progress on the job. Everyone on the team really made us feel that they cared about the car and making it look like new. Bob was great..letting us know what was happening with the insurance as well as with the team. We thank you all.
Computer information seems confusing with past and future events out of of order. The telephone jam is a definite obstacle to customer satisfaction. Insufficient personnel on hand to handle the load, being placed on hold for long periods of time. Contacting the representative handling the repair case cannot be accomplished with one person dealing with all incoming calls.
With the volume of business and inadequate parking spaces it may be time to relocate.
This is what I witnessed on Friday April 6, 2018.
No complaint with the repair nor with Bill Casey. He is a credit to your organization.
Front office staff were awesome -
Appreciated the courtesy and respect shown me.
Also update very welcomed.
Bill waited for me to check car and even readjusted seat height for me!
Bob was amazing! Kept me up to date on state of repairs and was very customer service friendly.
The parts needed to repair my car were delayed due to limited availability... no fault of European. When the parts arrived, they expedited my repair due to the long wait. The job was perfect and I am very satisfied, although I hope to never need them again
It’s was made seamless from the beginning to the end. It was finished on time and the staff were perfect in every way.
Car looks great and finished four days ahead of schedule!
Excellent customer service. High quality work and paint matching. Owner goes above and beyond to satisfy customer needs. I highly recommend.
Excellent, professional and pleasant experience. Thank you SO much.
You guys did a superb job, my car looks brand new!