the experience from start to finish was amazing.
Vehicle Make : Volkswagen
It was a pleasure working with you fixing my car. I was lost didn’t know the steps involved but Kathy made me feel so comfortable and she guided me through the whole process. Special thanks to Kathy job well done.
Jennifer did an amazing job! She kept me updated throughout the whole process.
We have used Willis on several occasions. People seem to keep hitting us. lol. Everyone has always been so nice and accommodating. The work on our vehicles have always been wonderful.
Very satisfied with the repairs to my Honda CRV!! A job well done for sure. I would definitely recommend Willis to anyone needing quality service to their vehicle. Many thanks to all that assisted in bringing my vehicle back to life....so to speak. Also, thank you to Kathy and Jennifer...very special girls in the office for all the updates and kind words. Very much appreciated!!! Kudos to all!!
Fantastic and very pleased!! Thanks to Randy and team!!
Very satisfied and your people were very cooperative. Would recommend them.
Just thank you for a job well done!
Very friendly, easy to deal with, quality work delivered as promised!
Kind , timely, and professional service.
The team was great. Everyone I spoke with was very knowledgeable and professional. The process was explained in detail and the repair was completed when expected. I would definitely use them again if necessary and also highly recommend. Thank you.
Could not be happier with the service! Great people on the staff at the Collission Center especially Kathy!
I believe taking my car to a dealership should be different than taking it to a regular auto body place. Usually a dealer would provide a loaner car while mine is being fixed. Willis had none available which ended up costing me more out of pocket expenses because I didn’t have rental car on my insurance policy. Secondly, I received a text saying the car was ready and when I got there, a piece of molding just came in and I had to wait for them to put it on. No big deal that I had to wait a few extra minutes but if that part didn’t come in I would have been inconvenienced by bringing the car back a second time. I live an hour from Willis. I came there because that’s where I purchased my car. Thirdly, my car wasn’t perfectly clean inside, but it certainly wasn’t as dirty as when I got it back. Willis should have clearly cleaned the inside of the car and made it look presentable. My daughter takes her car to Honda for an oil change and they clean the car for her. I’m not saying a complete detail
But certainly the car got extremely dusty in the shop. And lastly, someone should have walked outside with me and asked if everything was satisfactory with the work that was done. This is just my opinion, but if you want to set yourself apart from the competition this certainly is a memorable way to get people to come back. The note card in the car thanking me for coming to you guys was certainly a nice touch but would have made it so much nicer getting into a clean car.
It took 3 weeks to get done. Zero communication throughout the process. My oil change was 44$. Which is almost 15 dollars more then what it would've been if I went 3 miles up the street to WILLIS Ford where it was 30$... I was very dissatisfied, disappointed and shocked to say the least.
This is the 2nd time we've used your services, we were very pleased with both jobs that were completed. Thank You for your service
I appreciated the ongoing attention and communication during this
process, it was impressive. The car looks great. Please extend my THANKS
to your technicians for a job well done along with your front office people.
If asked, I would recommend your services.
It was fantastic! Customer service with Kathy was great. They answered all of my many questions and guided me through the proper process. My car looks amazing and was detailed to my amazement and a thank you note was a total surprise!
The service was very fast and the job was completed way ahead of schedule. It made this process easy.
Thnks so much for the excellent repair to my vehicle. It looks perfect. You have a well deserved reputation for quality body work as well as all areas of automotive service and sales as well. But the folks who worked on my car did an outstanding job. Thanks!