Car damaged in a crash on a Monday, Ciocca took my car in for repairs the same day. From the receptionist to the service writer, I was treated graciously and professionally. I was kept abreast of the repairs daily. My vehicle was completed the same week. The repairs were excellent, the fit and finish were as good as the day the vehicle rolled off the assembly line. Ciocca helped me with the pick up and return of a rental car during repairs. This was a great experience and I would recommend Ciocca wholeheartedly! They are Five Star in my book!
There is a crack on the windshield that was not there before the accident
Perfect , exceeded my expectations.
I appreciated the quick job getting the estimate done and the frequent updates of the progress. Very surprised the job was finished in little over a week and car looks great.
Very professional, kept us informed of progress on repair and the cookies were an added bonus. Thank you
Everyone who worked with me was highly professional and kept me up to date on the status of my Subaru's repairs. My car looks brand new. Couldn't be happier.
I was particularly impressed with the speed of the repairs and communication throughout the process. The repairs or actually completed several days earlier than expected. Your email system was a little bit out of sync, and sent me an email saying my car would be “ready soon” several days after I had already received it.
Everyone I doubtless was very professional and very friendly. Your place is very clean I felt very comfortable there. They took great care of my car. It looks fantastic. And from what I understand there was a couple pieces that they didn't have when they went to do the job, but we're able to track them down the same day and still got my car done on time. I really appreciate them and will definitely be using them in the future. Although I hope not too soon for my car's sake.
All the work was very well done, quickly and efficiently.
Best body work as always! Thanks!
Quick and easy. Great follow ups keeping me informed of progress.
Totally hassle free experience everyone very helpful
Was a great professional experience.
Subaru collision staff very courteous and knowledeable
Everyone very accommodating, especially Josh, who has exceptional customer service.
I realize you’re under construction, but you might consider having cars washed upon delivery to customer. Not a deal breaker, but would be a nice touch.
Great job with updates and timeliness!
The paint job was very, very sloppy! Drips in the paint, paint on tail lights, on vehicle, and plastic undercarriage, now I have to drive 2 hrs (**** hr each way) to drop it off and get it fixed (more time and money). I had enjoyed my experience until getting my vehicle. Very sloppy work done by your painters, I hope I am the only one that they rushed through and am the exception not the rule. Managers please look over work better, these are very easy mistakes to avoid by slowing down and better clean up after.
You did a great job. the work is beautiful...looks like nothing ever happened to my car. There is a small issue with the mirror that you replaced. I will call the collision center tomorrow.
Good job . Friendly, courteous and I got my car sooner than expected.Thank you.
Great people and service. I was called to provide me with the update on the car many times. Very good.