Barbara T.
Vehicle Make : Toyota
YOUR BODY SHOP DOES TOP WORK! thanks for a great job
Cleopatra S.
Vehicle Make : Toyota
Thanks for your amazing service keep up the great job
Jerry Lee.
Vehicle Make : Lexus
Repair perfect
Justin G.
Vehicle Make : GMC
Still waiting on a part to complete the repair. Greasy fingerprints left on new headliner from install. Windshield sprayers not connected again after repair.
Javier C.
Vehicle Make : Honda
It is not acceptable to have a car in for repair for more than 50 days. The car came into the shop with cosmetic issues, and 50 days later I was told that almost everything was replaced in the front. Not only that but the car had sensor issues that were not resolved in the first visit, nor the second or the third. The car had to be taken to Honda for repair. Communication along the process was poor and repairs of very low quality. I can write many more examples but I think I learned the lesson. I will definitely not come back to this place.
Michael T.
Vehicle Make : Toyota
Besides some greasy fingerprints on the inside, truck was restored to look like new! Glad to have my Tacoma back and looking forward to the next 100k miles (hoping some other idiot doesn't run into me).
Olivia P.
Vehicle Make : Toyota
Car looks just as good as before the accident. I appreciate how they worked with me
Mary F.
Vehicle Make : Kia
Took forever and rarely gave updates. Literally took until the day my insurance benefits ran out.
Tyrell L.
Vehicle Make : Kia
Yes they did a great job If any issues I will bring it back but overall great job thanks
Ashley M.
Vehicle Make : Mazda
Thank you for the good customer service and communication!
James C.
Vehicle Make : Lexus
Receiving this survey weeks after my service is a good example of what I dealt with this time around. It was delivered right after the notice saying you would be sending repair updates as things progressed. Bottom line is that you didn't send a single notice of an update and my car sat in service for about a week after being told it would be a few days. I then had to have someone "email a manager" to see if you could release the car until the Lexus badge arrived. Unfortunately, this was the third time I've had the car back at the shop to repaint the tailgate because of bubbling/rusting in the same area. Each time before the communication was clear, but this time it was absent completely. Bad enough that I have to bring it back yet again and making it worse this time was the service.
Jamie K.
Vehicle Make : Toyota
I have a large scratch and dent still in the door that was fixed. There is also many smudges in the paint and there is a dent that I did not see prior to dropping my vehicle off to be repaired.
I called and left a message but still have not had a return call.
Betty H.
Vehicle Make : Toyota
Appreciated the staff keeping us informed on the status of the work and explaining the reasons for the delay.
Lisa H.
Vehicle Make : Toyota
I do not expect a call back. I had to basically beg to get status updates when my tacoma was there. My advisor never called and the only person that contacted me was the estimator which should not have been his job to call me with updates. Then when I was told that the truck was done the flaring that was replaced was pulling away from yge truck because the double sided tape that was holding it was pulling away. Then it was fixed by the estimator . He should be promoted and paid more since he seems to be doing most of the work.
Tina K.
Vehicle Make : Jeep
Told me and the insurance company 2weeks. It was a month and a half. I wasn’t reimbursed for my rental car because of this. When questioned about it they stated it was worked out with the insurance and I would be reimbursed. The insurance company stated that was a lie. When I finally demanded my vehicle back they broke me shifter knob and my passenger door handle. I am still waiting on my spare tire. It has been over two weeks for that. Nobody seems to care. Bunch of fake, lying people.
Bonnie M.
Vehicle Make : Nissan
Job well done
Amanda J.
Vehicle Make : Kia
Great job!
Barbie D.
Vehicle Make : Ford
Absolutely. The paint was a match. They did wash my car. I did not have to rent a car. And I just appreciate you so much.
Thank you so much.
Ms. Barbie
Christine V.
Vehicle Make : Toyota
Excellent job on repair
John H.
Vehicle Make : Honda
No need to contact me. Lexie and John were great if not for them I would not have known the real story. I got notifications and calls telling me what was going on that were completely wrong. If it not for John and Lexie that I called when getting information that seemed wrong I would never know the real situation.
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