My experience was completely a satisfying one. From the ladies in the reception area to the service technician was great. I would give them a score of 10.
Thanks again for the wonderful hospitality I received while my car was being repaired.
The team there did an awesome job, over-delivering on every front.
You guys were quick, thorough, and kept me updated. My car was returned as good as new!
Faith was a joy to work with! Jordan was very professional and always kept me updated regarding the status of my car. Thank you!
It took longer than expected and I was not kept up to date on the delays. I was supposed to pick it up on Friday, then Saturday, then Monday, and if I wouldn't have called late Monday I would not have known it was ready, because nobody called me.
We were told that a damaged piece would be replaced- it was not, it was repaired and the repair is noticeable. Very disappointed
The repair took well over two months and the communication wasn't up to par.
Poor communication... Wasn't called back about status of car..had to call 3x just to get response since car was suppose to be ready that day... Had to cancel patients 2 separate times to pick up car... Car was "washed" but there were several areas where dirt was strike on car.. Windshield had a corner of paper taped to outside... "New" tire wall was dirtier than my other 3 old tires. I was very disappointed since they had my car for 10 business days and repairs were finished by noon and I told them I was picking it up at six. For having 6 hours to get my car ready it was really disappointing. Only used because USAA recommend. Won't be doing that again. I will be going to classic collison
other than you calling me to come get my car before it was done and wasting an hour of my night. I am satisfied
Communication was terrible. Repairs took several days longer than expected. Car came back with duct tape on roof with one piece not fixed. Overall a very poor experience.
Car is still broke and I have to come in again to get it fixed
My experience was superior and The work done was superior.
I work within the Auto industry and see a well run operation.
There was an opportunity to do some additional small interior work that was missed in communication. I added some additional work while the car was in for collision repair, the work that was done was of very good quality and fell below expected costs. I was very pleased with Mathews Help. Thanks!
Great commucation and service
Faith is great! Enjoy her smile every time I come in! Work great and quick..
excellent repair.....excellent communications and assistance.
Jefferey Ruder was extremely helpful from start to finish.
We are very impressed and grateful. Thank you.
Very client friendly, especially when the client is already traumatized mentally by having the accident!
Vehicle Make : Volkswagen
Quick service, very friendly and helpful
My jeep was completely repaired to brand new condition. I was shown exactly what they did and given an itemization of all the repairs. The work was completed ahead of time and everyone was very polite. I couldn't be more pleased.
They were fantastic. Quick, helpful and informative in very step.
Great customer service, friendly staff, and quick
Very easy, very pleasant experience. Car repaired quickly. Relationship with Enterprises was nice.
The team followed up daily, explained when I had questions promptly, and delivered on the expectations set; and my car looked great. Job well done!
Jeffery was absolutely reassuring to me with the questions I had after my Highlander was in the hands of SS Toyota ( now Rick Hendricks Toyota). I also want to compliment Faith. The professional attitude was very much appreciated. I was so happy that R. H. Toyota was on the USAA list of approved repair companies for my Highlander..I purchased my Highlander there and have serviced it there for 5 years so wwa totally comfortable with having it repaired there.
Jeffery was wonderful to work with!He kept me informed during the entire process and was very professional.I would definitely use your dealership again and would consider buying a new car there.Faith was also wonderful and professional I'm very impressed with your collision department but specifically your peopleand their communication skills great job!
Everything was done quickly.
Great work and customer service
Jeff was fantastic! He was friendly and gave me constant updates on my vehicle both by text and call. Even though the whole event of getting hit by a drunk driver at 9:00 am was terrible, at least Jeff brought something good! Speedy and friendly repairs!
Back window sticks and there is dirt on the fabric portion of the upper inside back of truck.
Great followup and communication.
Vehicle Make : Volkswagen
Jeff was fantastic! Great job. I will refer others to you.