My doors aren't locking which is very frustrating. It's an inconvenience to have to return the car for a new issue.
At the start I was apprehensive. The usual promises made only to be changed with "what happened was". But none of that happened. I was kept informed fairly well. The customer service was excellent.
You guys continued to text me during the time you were repairing my car and the last text confirmed that pick up was still scheduled on time. I drove 45 minutes in traffic after work, even stopping at the gas station to make sure I had the right amount in the rental to return only to get there and be told my car would not be ready until the next day. So frustrating! Someone dropped the **** on keeping me informed about pick up. I had to drive the rental, which I hated, for another day and make another trip to the gas station the next day. I can say the car was cleaned really well and looked great, so kudos for that.
Very positive experience. Everyone was very professional yet very friendly. I would recommend you to anyone needing collision repair for their vehicle.
Still just the fact that I wanted more work done and they never got back with me on additional work on my van. I was satisfied with the work done to my van for repairs
Excellent service and everyday given updates on repairs
Brian and Mike were friendly and courteous. They made the whole experience a breeze! The added bonus of having my car thoroughly cleaned was an awesome surprise. I called back to thank them personally. I would recommend your services to everyone I know. Thank you for turning an agitating evevent in my life to something that was corrected in a professional smooth way.
It took two and a half weeks for repairs and I am still waiting on my right rear rim which is a different color than the other rims. I had very few updates during this process, but when I did the calls were courteous. Please explain why it takes so long for Rick Hendrick Collision to get parts. Thanks, Dr. William J
Job well done with the entire process. The customer service was phenomenal. Thanks for making our car repair experience grand.
The attention and service was outstanding
Excellent customer service.
I think Jasmine is real pretty.
Thanks! Appreciate the fast and friendly service.
Patrick and Kyle were awesome!
Everyone was so very nice and helpful. Great place.
Patrick Duncan kept us updated on our repairs and made our experience stress free!
The collision center on Concord was fantastic to work with..timely, courteous and informative. ive been to the East Independent location recently and did not have the same experience. I would drive further again to visit the Concord location of services are needed.
Everyone done a great job from start to finish made this an easy experience in handling my accident will def recommend to you any of my friends if they need your services Thanks for making it easy!!
Thanks for your service. I really appreciate it.
Job well done ????????????????????????????
I need to schedule a time to come back in because the drivers side (left side) muffler was replaced properly.
Very professional from beginning to end. Thanks!
As always very satisfied. Quality work. Noah is awesome!
The team kept me fully informed and were very considerate.
Very little communication and and excessive amount of time to complete the repairs.
I appreciate the awesome job that was done to my car!
I appreciate the regular updates, timely service, and quality work. This good experience made a bad situation tolerable.
Customer service was fantastic. My only point to mention was that while the paint job was very good, there were a couple places that were very slightly inconsistent. I didn't point these out when I picked the vehicle up because I wasn't expecting perfection. Nonetheless, I see room to improve the quality of the painting. Thanks
We are beyond impressed with your team!! When it comes time to have the rear damage repaired, you will see our Flex again.
Thank You for the outstanding service!
Looks just love me the day I bought it :)
Not repaired properly when I came to pick it up. Had to be redone! How many times are you going to ask me the same thing?
Smooth, all in one service made things so easy!! And a HUGE thank you for getting my car to look like nothing ever happened and 3 days earlier than predicted. Taking it down the road for the oil change was a big help and I appreciate you vacuuming as well!! Would totally recommend.
The staff was very friendly....knowledgeable...and fast with my vehicle...I would highly recommend them to family and friends...and would return again if necessary...but hopefully I won't have to!!!????
Did the repair on my tight time schedule
Everything moved smoothly from the time I dropped off my vehicle, till the time I picked up my vehicle. Everyone was friendly and knowledgeable. The text updates were great.
Very good servicce compared to other companies i used in the past.
Great job. I would definitely recommend
I received excellent customer service from Hendrick Collison. They went the extra mile with me. I would recommend them to my family and friends
I really appreciated the update texts. Thank you!
Vehicle Make : Mitsubishi
I will recommend this service to everyone!
Everyone was very nice i wish everyone was as nice as everyone there
The guys are super polite and very thorough; I felt valued as a client.
Amber was friendly, quick and thorough. Leaving and picking up my car was easy and fast, and the finished work was perfect. The work was completed a day before anticipated. The facility is very nice and professional. It inspires confidence in the people and the work. Hopefully, I will not need body repairs in the future, but if I do, I will return to Hendrick.
I was completely blown away with the service to make things better then right. Your staff from the receptionist, all the way to the Nohan & Amber, were more then professional. They all wanted the experience to be a great one and for me to get my truck back to, or better then I had it. Thank you for a great repair and awesome service
The receptionist are the most non-receptive customer service representatives I have come into contact with. Car was misplaced onsite and the technician could not locate the key to the car at turnover.
Vehicle Make : Volkswagen
So glad we were called every 3 days with update . The car was back in our driveway fast!
I'm especially happy that you took the time to buff out a paint mark on the car not caused by the accident. I had tried to get rid of it myself and had no success.
I was very happy and well satisfied with my car. Hendricks Collison Center done an excellent job on my car and I will refer others here.
David did an excellent job of managing the process and expectations.
Excellent work on the repair. I was updated regularly through the entire process so I knew what was going on.
Daniel barrier did a great job getting my car done, he communicated properly and clearly , the manager Dave was constantly telling me misinformation, speaking to me if I was a child, and not allowing Daniel to handle his own business. Daniel should be promoted!
Other than the forgetting to put two lug nuts back back knto.my rear wheel and the huge grease spot on my rear drivers seat it was fine. Daniel juMped right on it and corrected the blunders.
After getting home I realized that the hood was never fixed. Your store says it was open 7pm but I could not get anyone to answer a phone at 6:30pm.
The entire team was great. I appreciate the communication to keep me informed of the progress of the repair.
great customer service very professional my vehicle runs better than ever did before
Communication was excellent, my vehicle looks like new, and the work was completed quickly! Keep up the good work!
Great work, great communication! Thanks.
Enjoyed the the Rick Hendrick Collision experience. Everyone involved were very customer service friendly and professional.
Great customer service and quality workmanship.
David did a great job taking care of me from start to finish. Professional and delivered everything as promised.
Thanks for the email updates.
Will definitely recommend and use your center in the future.
When I was involved in the rear end collision. I took one look at my car and said it will never be the same. There was so much damage. I was pleased when I was told that it was repairable. When I saw the car after repairs were done I was amazed. They guys did a awesome job. I liked getting the calls telling me where my car was in the process of begin fix and if I had any questions. I didn't have to worry about what they were doing with my car. I always knew. That brought a lot of comfort to me and showed the outstanding professionalism of Hendricks Collision. Thanks, Amber for your calls and updates. For the family of Hendricks Collision for making a bad experience into one of complete satisfaction. Thank you, Julie Cofell.
Vehicle was ready when promised. Kyle Crumley kept me informed during the repair process.