Through the whole process of dealing with me and the insurance company there was nothing but professional and helpful assistance to not only making the repairs but also their assistance dealing with the insurance company to make as stressed free as possible. We're been City Chevrolet customers for the better part or a decade, keep up your high level of services we're gotten use to.
Kept up to date and Jake was responsive
Jake and Michelle did a great job checking me in and Kevin did great on the paint job. My car is just like new again!
not enough space to say how totally dissatisfied I am with the repairs and customer servic4
There are nice, and very professional.! Thank you guys.!!
The service was twice as good as what I usually experience at Hendrick BMW, and I've not had a problem with Hendrick. My service attendant, Greg, helped me troubleshoot issues with my car that were not related to the accident. Everyone who helped me was accommodating and friendly.
Because of the holidays it was a challanage getting anyone on the phone. Once I did it went well.
Very quick and efficient. Thanks.
Oakley sunglasses and beats headphones taken from my cars interior.
Rear passenger tire leaking...
Actual body work looks good. Disappointed someone stole personal items....
Got daily text messages saying that my car is ahead of schedule and plan to pickup on Tues 12/13. However, I was called and told that the sensor light needed to be reset an this is typical for BMWs. It took 4 more days to "reset" this warning light? and then bill 500 more than the estimate to do this. I feel that there was more than a light reset... Not a good customer experience... as I had an extended rental etc...
Jonathan P. was very polite, courteous and professional to work with during our
experience (my husband and I). He explained everything from beginning to end and answered all our questions. Thank you Jonathan for your excellent customer service.
Great customer service!! And work was done well. Thanks!!
Great work and service is truly back in service
Jerked around and repairs werent done right
Job was completed well in time and i am satisfied with the work that is completed. Thank you for cleanliness of the vehicle, Customer support answered all questions that were asked and support from team to get vehicle ready in time.
Vehicle Make : Mini Cooper
You guys were awesome. Thank you!!!!
I am taking my car in to Jake tomorrow to discuss the issues I am having.
Handles don't match paint
Steering wheel is now crooked when going straight
Squeel of air while driving from front area of drivers door
Something jumps when I go over bumps, like it's not attached properly
There's a thump when turning the wheel sometimes and accellerating
I found an extra part under my driver seat that was not put back
Paint orange peel isn't uniform
I worked with Jake in the collision Center and he was very courteous, kept me up to date on the process and the status.
I had an excellent experience with Hendrick's Collision. It is the kind of service City Chevrolet is kknow for. Great people, great service!
Customer Service was awesome!!! They were fast with repairing the car and always remained in contact with me in regards to the maintenance on the car.
I did enjoy how quickly everything was done. I thoroughly enjoyed the car that was rented to me. Just got my car back today, and my car whistles with regular speed. Sounds like I have a window down. Was not like that before the repair.It is loud and annoying. Other than that, I thoroughly enjoyed the experience and would recommend it to anyone.
Car looks great and was fixed very quickly
Rachel and Danielle were an absolute pleasure to work with! They kept me updated every step of the way. Even though getting into an accident was awful, every person I have dealt with through this process has been great - knowledgeable, professional, efficient, and kind. My vehicle looks awesome, inside and out.
Everyone was very nice an helpful!
Great job. Jake provided top-notch service. Glad I chose City Chevrolet to fix my car.
Everything went well. Jake kept me informed on a daily basis. I was very pleased.
I had a great experience with City's body shop. Candice Dabbs was nothing less than amazing in helping me get my car back in the shortest amount of time possible. Rachel at the shop was also very helpful as well. She kept me up to date every day with the status of my car and each process the shop was doing. The only improvement I could recommend to management is having a loaner for customers - especially employees, (such as myself) it would have definitely made things a lot easier. Other than that, thank you so much Candace, Rachel, Curtis - for being so nice via the phone and in person, and the rest of the body shop for making my car look good as new!!
I love City Chevrolet. It's the best Chevy dealer in Charlotte!
You guys made the process easy! I had no idea what I was doing and you helped me through it
It was a very easy process. My car was completed sooner than I expected.
Everyone was great and patient with all my questions. The vehicle looks great and runs smooth.
Jake was excellent keeping me informed of updates or changes to my vehicles repair status. He was extremely professional.
Very easy process with Geico and City Chevrolet. Thank You!!
You fell down on returning calls last Friday. Someone needs to look at the text messages you're sending as they compare with what's really happening. If no one returns calls, then the text messages can be confusing. Very satisfied with Danielle and the Enterprize rep.
Repairs were great, but clean-up after repairs needs a lot of work. I had to bring my car back twice for clean up issues. I had repairs completed here before with great results, but this time was totally different maybe because it was a Friday.
I took my 2006 Cadillac DTS in to City Chevrolet Collision Center and Curtis greeted me. He turned my paperwork over to Jake. Curtis and Jake, quickly scheduled my car for repair. Jake kept me informed and updated of the status of my repairs. Yes, I would take my vehicle back to City Chevrolet for future repairs and yes, I would recommend the collision center to someone else to have their vehicle repaired.
The phone calls,the texting, updates on the repairs Thank you. Only one thing my tire pressure is off
I had the pleasure of working with Johnathan throughout my repair process, and found him to be knowledgeable, friendly, and all around professional. He and the rest of the staff were all top notch. Clearly a very well run operation. Thanks for getting me in and out and on with life!
They all did a great job. Car was ready on time as estimated.
Just hope it all is a good repair
Very happy thank you for fixing our car your team is top notch glad to had you fix instead of town and country ford Mike powley
It was hard to get in touch with Greg Driscoll and when I called to talk to him today he didn't even bother. He passed me off to his supervisor. Also, my driver side headlamp does not work at all. No low/high beams and no indicator. My main issue is with the geico adjuster and now that I have to come back for a second time to get something fixed, it is with the overall repair of my vehicle. It is overheating due to front end impact and they didn't deem that necessary to fix. Overall, I am not pleased with my experience. I went to this location based on the convenience of it being 5 minutes from my house, but I would have driven further if I knew it would have been this much of a headache and inconvenience. If I am in need of repair services in the future, I will not be coming back.
It was terrible. I will never go back. They told me it was going to cost $300 to fix and when I drove to AutoZone down the street they fixed it in 15 minutes.... For free. It's all a scam. Terrible.
My car looks excellent! Jonathan was professional and extremely quick and helpful as was the Geico and Enterprise representative. I don't think it could have gone any smoother. Thank you, City Chevrolet!
The process was painless and I really appreciate the fact that after my car was fixed. They even vacuumed it out.
I really appreciated the daily text updates. The repair was actually done a before the projected date.
When I dropped my car off, the staff was very welcoming and ready for me. While looking at my car the 2 employees (wish I remembered their names) were great. They are definitely educated in their career.
They did an excellent job! I would certainly recommend your company! Randy
Everyone I came in contact with very polite and genuinely interested in my satisfaction.
I was apprised of the progress of my repair daily. Jonathan took the time to call me and send photos once the work began.
Workmanship seems to be good, but I think I did find an issue that I need to discuss with you folks in further detail. But the only thing I'm really concerned about is that my vehicle really stunk on the inside. Not sure why but it took me a while to get that thing smelling good again. Please contact me so we can discuss the issue that I noticed after I had left the dealership. Thank you.
I have no complaints. Everyone I dealt with did an excellent job and were completely competent!! This was a rare and pleasant surprise for me and I'm very grateful for the superior service!! I highly recommend your service center!! Thankyou.
Johnathan did a great job of keeping me informed and if helping me deal with the geico rep on a particular issue.
Fast service and the overall experience was pleasant
The team provided excellent communication and highly professional customer service.
Everybody was extremely helpful and very nice. I couldn't believe how quick they got my car done, and how great the car looks! Extremely satisfied!
Excellent work and service. Wouldn't go anywhere else.
Jonathan was excellent. He kept me fully informed and was very accommodating. The entire staff was very professional.
The guy at the front desk the older gentleman was nice and Jonathan was nice also he called me to let me know the car finished early!
There was an item taken from my glove compartment
Thank you for your hard work. The communication and updates on my vehicle status was wonderful.
The job itself was very well done. You can't tell there had ever been damage to it. The employees were very polite, kind, and respectful of any questions I might have had. I'm not sure if the Enterprise people are completely unrelated to your side of the business but they were great too. Poor people skills can leave such a bad memory of a business, it's what people tell their friends about and can be the reason people don't want to go back. The opposite is true for exceedingly good people skills. :-)
i am very satisfied. thanks
The inspectors were very professional knowledgeable and efficient. They made me feel comfortable and took very good care of my car.
Very prompt and professional service. Car service was completed days before estimated time. Looked showroom new! Exceeded my expectations! Will refer to all of my friends for body work service on their vehicles.
Your team is exceptional professional, courteous, and easy to do business with. The work was completed on time with quality craftsmanship. Thank you for a grew experience!
Your employees were fantastic, Geico, not so much! Might want to do something about that!
Folks at enterprise did a good job as well.
Vehicle Make : Volkswagen
The whole experience was a breeze. Each person was very friendly. Jonathan was amazing & so knowledgable that I immediately felt at ease with leaving my car with him. Having the combination of the Geico area plus Enterprise, it really was totally painless and a great experience. This was my third time at a Hendrick facility - turning in my Mercedes, buying my Volkswagen, and now with the collision center at City Chevrolet. I've come to the conclusion that only the best people get hired at anything Hendrick. I'm extremely pleased with the speed I received my car back. They went WAY above & beyond & washed it, vacuumed it. Even the tires were shiny! I'd recommend City to everyone & have been saying at work how great it was. THANK YOU!!!!!!!
The service was excellent. They kept me informed throughout the process which was very comforting. The people there were extremely knowledgeable and friendly. Thank you for making it a great experience.
Outstanding customer service, the two gentleman that helped me when above and beyond to do their job with excellence.
It was a pleasure working with them, it truly my experience with you guys enjoyable.
They truky deserve t be recognized for their customer satisfaction.
Did A great job fixing my car. Looks great.
Everyone was very friendly, the work was beyond excellent and we appreciate the fast turnaround!!! Awesome customer service!!
Everyone was courteous, knowledgeable and swift with handling my repairs and getting into my rental. I appreciate the quick turnaround time as well. Awesome job. Geico's referral was definitely the right choice.
My car was not fixed the way I was told it was going to be and not everything done that I was told was going to be done.
I can't think of any. Great experience in an unpleasant situation
The speed of service was very impressive. Thanks for the great customer experience.
Vehicle Make : Oldsmobile
Everything went smoothly and my car came out nice, and cleaner than it was before I brought it in. They even cleaned the inside, thank you!
The truck repair was good however, bed liner overspray was discovered on vehicle. This was subcontracted work through Rowell's Accessories, but should have been removed before releasing vehicle. A return appointment to City Chevrolet is now scheduled to rectify.
City did a great job on my Mercury, they kept me updated on a daily basis on the repair and they went over with me on all the details.
Also they treated my wife and I with courtesy and in a very professional manner.
Again, great job!
Jeff and team were awesome.
Really loved the express service like the workmanship if needs arises again yes I would use city Chevrolet
Very pleased with the work done
Jonathan Poe was so efficient and polite to deal with. He is a Great asset to your company. Followed through on everything.
Everyone was amazing and professional and helpful!
Thank u excellent wk. See u in July.
Quick and smooth experience. My Jeep looks great!
Ian and Jon were great! As well as Eric with enterprises. Thank you very much for my hassel free and quick repair on my Nissan Maxima!
I would like to thank all who work on my car.you all did a beautiful job. O.RIVERA
Excellent fast and friendly service!
The crew repaired the damage but now my vehicle has damage that was not there when I took it in... Completely annoyed!
Great job but no reason it should have taken over a week to fix a quarter panel.
Excellent professional service . From day one , the follow up of each day as to when my vehicle would be ready was a great experience . City Chevrolet, if there is a need in the future , I will return for service and recommend others to use your service .
Thank you ,
The repairs were outstanding and always great service. I am so happy to be able to do business with City Chevrolet. Everyone commented on how well City did in the truck fir making it look new again
Vehicle Make : Volkswagen
This is the second time that I have used City Chevrolet for auto body work. Both experiences were superb. Thanks for you commitment to excellent customer service.
Everyone was very helpful and made me less stressed after my accident
Awesome experience! !! Geico representative, Ian did an amazing job handling my repair. City Chevorlet is awesome in customer service! Thank you guys!!!!!!!
Efficient team and exemplary results. Bravo!
Awesome staff! Awesome work!
Customer service and respect for my time at drop off and pick up... Fail
great costumer service and good job on repairs.
The service was very fast and my car looks great! I was impressed with the service and support they showed me... Thanks for your help!
Light scratches on new paint that will need to be buffed out. Subwoofer in trunk wasn't reconnected. Trunk unlock switch located in the trunk doesn't work. Dirty interior - layer of dust on everything, handprints, smudges, leftover adhesive. Strong chemical smell. Rear interior panel installed incorrectly. A few deep scratches on interior panels that were not present before the repair.
This is practically a brand new car that I have meticulously kept clean. Now, after the repair, it has never been this dirty on the inside. More attention to detail could have been put forth. I was told that it spent a full day being cleaned and it doesn't show.
The new exterior panel was installed correctly and all of the lines are nice and even. The new paint looks good from 50 feet but needs work for it to be acceptable up close. I'm not sure how they managed to scratch brand new paint...
There is no reason for you to contact me about these issues because I would rather correct them myself. It is important however for you to know how I feel about this because I will not recommend anyone or take any of my vehicles to you again. I also work in the repair business and I would never let something go looking like this. Thank you.
The repairs to my vehicle look great!
Jonathon and the Gieco adjuster were very professional!'
I feel my repairs took too long to complete. I had to make several calls to get status updates. The literature suggests that I could view the progress of my repairs online, I was never made aware of this option. My car was there for more than a month, and the last two weeks I began to get daily updates. I am pleased with the quality of the repairs, but I feel it took too long.
We are very pleased with the service we recieved. The workmanship on our 2011 Rav 4 is excellent! Thank you!
Very efficient process, from beginning to end, great job
We actually traded the vehicle right after the accident. I am just assuming that everything went perfectly.
The interior light was left on in my vehicle. Car was dead now I need a new battery thanks a lot
The customer experience was the best I have ever experience . Your staffs professionalism and keeping me informed about the process was the best .
Thank you for a wonderful customer experience .
Nice, courteous and friendly. Thank ypu
Thank you for your quick and speedy response to fixing my car. Everything was perfect from the beginning to end. Everyone kept me informed of every step of the process. The rental agents were very pleasant as well. You guys did an AWESOME job with my vehicle! THANK YOU FOR EVERYTHING!!!
Really appreciate the time provided by both Jeff and Justin!
Very happy with the level of service. The finished car exceeded my expectations. The detail that was performed was an unexpected service. Thank you for a great experience. Will do business with City again if the need arises.
Excellent service from updates through delivery!
Johnathon Poe is awesome!! Great customer service.
Very professional and courteous staff. Appreciated the detail and time they put into examining my car in the beginning and going over everything in the end. My only complaint was that it took a week longer than estimated.
Everything went well. Thanks for the great service
Everyone was fabulous including Enterprise Rental Cars. I loved the text updates!! They often mad me laugh out loud ????
Please send my special thanks to J. Poe. He was excellent and went the extra mile. Thanks to the whole team.
Yes did mot it like enterprise rental
Job well done. Great and professional services!
Everyone was very friendly, and professional. No games! I was kept informed of what was going on with the claim! That is awesome. The repairs are awesome! Thank you!
Jeff and Justin were so great to work with! They made the whole repair process so much easier!
The body trim you installed had two dents in it. Perhaps the technician felt rushed? Sam Fairchild
Paint had significant "orange peel" texture on repainted areas.
Bumper not aligned properly with wheel well curve.
Bumper to fender gap much greater than pre-accident on both sides.
Right fender scratch not attended to.
Hood on driver's side not flush with fender at front.
Very good communication in keeping us up to date on the status of the job. Very polite and professional!!
Very fast and professional
Yes you did a great job on my car it looks like it did when I first bought it thanks.
Jeff provided excellent customer service, and exceeded my expectations in every way possible.
Your customer service is tops!
City Chevrolet did a fantastic job on my car repairs. They kept me informed of the entire process via text and calls. The sparkle on my car was amazing! ABSOLUTELY BEAUTIFUL! Thanks again for the wonderful job!
Vehicle Make : Volkswagen
Everything was extremely organized and the repairs were quicker than I expected. Times of drop off/pick up were also flexible with my work schedule. Repairs look great..Thank you for making it easy!
Thank you for keeping me updated on the progress of the repairs. Excellent customer service!
All of the guys that helped me were extremely nice & professional. The Geico rep, a rep from City Chevrolet, & the guys from Enterprise made my wreck experience so much easier. I don't have their names in front of me right now, but please look on my paperwork to see who they are. I am 43 yrs old, and that is my best experience I've ever had with a car dealership!!!!!!!
They even detailed my truck!!!!