Matt was wonderful and very professional. The process was smooth and he kept me up to date throughout the week. I will definitely come back for collision repair, but hopefully I won't need too!
I had an excellent experience at Hendrick Collision Center. Matt Paolini was very professional and personable,making the process easier for me. He was kind and optimistic about my repairs. My car was returned to me with repairs well done and it was cleaner than when I dropped it off there. I will certainly recommend this business to others.
Wonderful customer service and an amazing job on my car. I am very satisfy with my experience and expectations were exceeded!
Matt did a great job of constantly keeping me updated with the progress of my car repair. I truly appreciated his insight and wonderful customer service as well as his promptness in reply to any questions that I had.
Kevin was very thorough and detailed and kept me in the loop the entire time. A very smooth process for my first time ever being in an accident.
Matt was excellent his professionalism and customer service I would always want to work with Matt
Very professional! Matt Paolini was there to make sure everything went right with the repair
of my 2005 Honda DX. USAA also was there with Adjuster Samuel Fischbeck answering all of my questions. I would give all of you a 10 for
quality work. Thanks!
Carlton l. Jones
I'm completely happy with how my vehicle looks! My service technician Matt was amazing. He sent regular updates on my vehicle, answered any question I had in a timely manor...and to top it off, he serviced and had my windows tinted! My car looks and feels better than the day I purchased it brand new! Big Kudo's to Matt and team. You guys are awesome!!!!
Second time using Matt- he is awesome. Hendrick did a wonderful job with our van and we will recommend to all our friends and family!
Matt Paolini was excellent. Kept me well informed throughout the process.
Kevin was so kind and helpful! And my car was looking so neat, great job. Thank you!
Matt was great. Kept us informed throughout repair and delivered a great product - inside and out
Matt ALWAYS does an awesome!
Matt Paolini is the BEST, he is why I continue to come to Hendrick Collision Center.
Great customer service! Matt always gives the absolute best! Very pleased!!
Matt was very knowledgable and professional in the care he gave my car and myself . Honda should be glad to have him on the team!! PL
Great job Matt as always!
Terrific service. Quality repair.
Vehicle Make : Mini Cooper
Mat really went above and beyond. He even got down on his knees to get rid of some tree sap on my car before I left. This kind of customer service keeps me driving back, even if I live in Alpharetta.
Matt was very nice and professional. He answered all my questions and made me feel confident that everything would be taken care of. He made a bad situation into a great experience for me. Job well done all around. Thanks!
The customer service was excellent! Communication is key to providing great service and my service representative, Matt, was thorough. Even when the vehicle was not completed as anticipated it was not an inconvenience because he took the time to inform me. The onsite relationship with Enterprise also made the service experience seamless. Many thanks to your team for a job well done!
Very responsive and very good work.
Mr. Matt Pialoni was great; everyone was great. You were the best. Thanks!! Matt was the best appraiser; and coordinator or plan I have every worked with.
My experience was great. Very professional.
The whole process was very easy. I am very satisfied with the repair it looks great. Matt was an excellent person to work with as he is very knowledgeable about vehicles. I would definitely recommend this repair shop to other people.
Matt was very professional and a pleasure to do business with.
Matt Paolini was terrific. He was very responsive and kept me in the loop the entire time my car was being repaired. The car looks great, and was delivered cleaner than when I brought it in.
Customer service was above reproach and the representative that helped me in my case was named Matt. He was wonderful and corteous. I highly would recommed Hendrick's Collision Center to anyone and direct them to Matt for service. Thank you.
Matt was absolutely wonderful getting the repairs done in a timely fashion. It was a very emotional week for me and he took all the pressure off.
Matt PaoliniIs a super gem! He's personal caring and professional. He made my experience seem less stressful than I anticipated. He provided me with full confidence, he never promised anything but produced everything. He made me feel like a priority! If I didn't know better I would have thought I was his only customer for the week! Great choice in my retuning returning to Hendricks this was my second time and I'll refer all my friends and family because of Matt and the final product. Customer service is important to me.
Matt Paolini is very professional and knowledgeable about his craft. He knows his stuff. Matt is always very responsive. He's always very busy but always find the time to get you the answers you need in the time you need it. Thank you Matt.
Great service!! Matt Paolini was awesome!!
Always on time and done right the first time. Matt is an awesome resourse.
Matt is AWESOME, I would highly recommend all car collisiin repairs be handled by Matt. Very personal, honest and most all informative. Matt sent me not only an email, but a text message as well to keep me informed about my vehicle. What more or who else can I ask for rather than Matt, again an awesome person and t can truly say thanks for getting g my vehicle back to me in a timely manner.
Matt and the rest of the staff are Rock Stars!
Excellent attention to detail and color matching on several damaged areas of the vehicle. Exceptional repair work.
Great job overall and Matt was superb.
Matt Paolini was outstanding. He was very thorough from the first time we met him when we brought the car in for repair. The original estimate we received from someone else was not what I had wanted done. He said that the part could be replaced instead of repairing it. That is what I wanted done originally. He took care of the insurance, got me a rental car and had it done in two days. I am very pleased with the whole experience. Very professional. If anyone ever needs repair work done I will highly recommend.
Matt Paolini was very helpful throughout the whole process, I highly recommend it.
The whole experience was simple and seamless. Matt has helped me with my car twice and done an incredible job explaining the repairs needed, keeping me updated on the work being done, and responding to my numerous questions.
Matt and others where very professional and helpful!
Matt did an excellent job!
I recently had experienced a car accident in June 2016 where I was not at fault, and I decided to choose the Hendrick Collision Center through my insurance company which is USAA. When I finally took my car to them Matt Paolini introduced himself to me and he had let me know he would be in charge of helping me get my car fixed. Matt Paolini went out of his way to help me tremendously by offering me a discount on an extra car maintenance job that needed to be done besides the damage that needed to be repaired on my car from the accident. I had told him that I could not afford the extra work to be done because I am a college student who is trying to make it financially. I noticed he had been listening to my problems and I was so happy that he cared about me as a customer. Matt did a wonderful job in supporting and caring about my concerns as a customer. He also helped me purchase my police report online, and he emailed it to USAA right away to help me speed up the process on my existing auto claim. He has been one of the kindest Assistant Team Leaders that I have ever noticed as a customer. I recognized he was always happy, with a nice personality, and very patient with me. He kept me updated all the time on what was going on with my car when it was in the shop for repairs. Overall, I would say Matt Paolini is the best!!! Please promote him soon to a higher Team Leader position with the Hendirck Collision Center or another place with a raise also because he deserves it very much!!! Thank you very much Matt for your kindness!!
Unfortunately, I was hit by someone last year. I requested to take my car to Rick Hendrick Collision at Gwinnett Place Honda were I met Matt Paolini. Before I even got there, Matt provided excellent customer service walking me through what to do on the phone and letting me know to call him if I had any problems on the way there.
Matt & Rick Hendrick Collision did an excellent job repairing my car last year, so when I was hit again this year I didn't hesitate to request that my car be fixed by Matt & the team at Rick Hendrick Collision. I persisted even though the insurance company initially couldn't locate the shop - and even though there are 2 or 3 other Honda dealerships that are closer to me - because I knew what an excellent job they would do.
I hope I'm not in another accident, but if I am, I know that I'll be able to call Matt & the team at Rick Hendrick Collision and they will make my car like new.
The guy that helped me was wonderfully if I ever go back again I will defiantly ask for him . Matt is the best !
Matt was very helpful and kept me informed throughout the week that
my vehicle was was in for repairs...
Matt did a great job, handled everything, very professional, well done!
It was a very welcoming experience. Made you feeling everything was going to be OK
Matt is awesome. His customer service exceeded my expectations.
Matt Paolini went above and beyond in keeping me informed of what was going on with the repairs. I would definitely recommend this place to a friend.
Car was delivered on time and in excellent condition. Very smooth process, barely had to do anything. Thank you!
Matt was wonderful! My experience was flawless.
Feel be cheated by estimate process.
The first estimate with everything is less than $300. Then, the price jump to more than $900, though the job done was exactly as quoted in the first place. A good game player.
Matt Paolini and the rest of the staff members that assisted me were awesome! The repairs were done on time and it looks like it was quality work!
Matt was awesome! My car looks even better than before.
The guy that serviced my vehicle was very professional, he was also very detailed oriented when discussing the damages of my vehicle. He displayed the attributes of the ideal professional in the work place. They did a very good gob on my 2008 Cadillac Escalade looks like new.
Great job and Matt Palonni is really good in customer service. I will referring more people to u guys. Thanks!
From the moment of our first contact after our accident we have been blown away by Matt Paolini! He was so nice and really upfront about the plan for our repairs. He had a great attitude and really listened to us. He was so personable but even more than that...we felt that he had things completely under control. Honestly, he made us feel that we were his most important clients. He did what he said he would do...when he said he would do it. If it was a phone call or email, he kept his word and worked hard to keep is informed. I can't remember the last time my expectations were exceeded. Thank you!
Matt handled everything in a professional manner and was timely in his communications with me about what to expect and when to expect it.
Even though my day started off rocky, USAA, AND the fine staff at Hendricks Collision help make my day so MUCH better. A-1 rating and KUDO's to the good people at Hendricks. Matt, THANKS FOR THE RED CARPET TREATMENT!
Matt P. Was outstanding as always. Always informed me of what was going on and made sure that I understood the whole process! My car looks beautiful!! Thank you again for all the outstanding work your company does!! Having Matt on the team just makes it a lot more special!
Awesome customer service all the way around
Repair to my 2016 Honda Pilot was a job well done, quick, and professional.
it did not take long and it was right the first time
Matt did a very good job with my car
He had excellent customer service and made sure that I was well pleased with the results
I would definitely recommend this service.
This is the second time that I use your services and I am absolutely satisfied. Friendly people quick repair and very affordable prices. Thank you guys
Great customer service! Matt did a great job explaining the repair process and keeping me up dated with the progress.
Matt kept us updated every step of the way. Made us feel really comfortable. Much appreciated.
Matt was attentive to all my needs and questions. In the situation I need collision care, I will be back to this Collision Center.. Thank you!!
Matt Paolini was very professional, stayed in constant communication, explained the whole process of repairing my vehicle. He provided great advise and walked me through every step of the process to include helping me with my rental car. Matt is a true professional. In addition, the people at the front desk were courteous, efficient and professional. This was truly a painless process, thank you.
The entire experience was extremely seamless which is not usual when I need repair work requiring leaving the vehicle let alone rental. Everything was so convenient from the moment I walked into the lobby! Enterprise staff I believe Austin was his name, very personable and professional. He has my rental set up just in time for my next stage with Matt. Matt was excellent at articulating every detail and genuinely accommodating. He delivered exactly what he promised! I really didn't have to examine my vehicle just based on my confidence in his promise the job would be done right! It certainly was! He has me in and out in a jiffy! I'm extremely satisfied! I'd recommend Hendricks for the staff professionalism and knowledge and for the stupendous work that was completed!
The performance and attention i receive on a scale from 1 to 10 It was a 10 for sure The personal attention was a 10 also Thank you for your good service
Matt Paolini is an excellent representative. He was very helpful an the work done on my car was perfect. Thanks
Matt Paolini was a true professional. The repair work was disappointing, and I will need to return the car when I return from vacation. The hood is not aligned properly. The fender is not aligned properly. Insulation on the rear of the fender is not installed properly. The repaired wheel color does not match the other three wheels. The air conditioner does not appear to be cooling as well as it did when I dropped it off. Like you, I am a very busy person. I do not have time to do things twice. At this point, I am forced to sacrifice work and personal time to return the vehicle for repairs that could have been performed properly the first time.
My repair advisor, Matt, is a true professional. He did an outstanding job of keeping me informed on the status of my car and my car was returned to me within the timeframe he estimated. My car looks great, and I am a satisfied customer. Kudos to Matt and the team at Rick Hendrick Collision for affording me a positive experience of getting my car repaired quickly and to my satisfaction.
Matt was great. Good communication and very friendly.
Matt was very professional and kept us updated on progress from start to finish. The car looks great! Top notch service -Thank you : )
Mat is fabulous. Kept us updated and the quote was close to the final bill.
Matt was my advisor and he was awesome. He was very nice and kept me informed of what was going on with my vehicle and even taking the time to personally walk me through all that was being done. I never felt rushed or that I was a bother with all of my questions. I would recommend him and this collision service to anyone needing a repair in the future.
Estimator, Matt is awesome. He is Very professional and always keep you informed on status of maintenance.
Vehicle Make : Volkswagen
I loved working with Matt! He made sure my car repairs were completed quickly so I could have my car back for the weekend!
Matt Paolini went beyond expectations. He replaced the battery in my remote. Now I can open my doors without using the key.Thankmyou Matt
Thanks for turning a bad experience (the wreck) into a positive one. Will tell all my friends that you guys are the best.
This was perhaps the best experience I have ever had. Matt and his team was very straightforward and knowledgeable. I didn't have to worry about anything and my car was ready quickly.
Matt was the most helpful and courteous inspection person I have ever had at Hendrick
Obviously well trained and customer service driven!
Excellent customer service. Matt Paolini kept my husband and I well informed!
Matt was truly the best to work with.
Matt Paolini was professional and responsive, I am over impressed with the job they have done with my vehicle. 10
The repair looks perfect. Mat and the staff were very helpful and professional.
Thank you for your service. Matt gave me excellent customer service and made sure I was taken care of before leaving out of town and got me going once he returned. The car looks great yet I guess the paint work leaves a strong smell in the car. So I just make sure I keep the windows down lol. Every thing looks good. Thank you so much.
This place is very professional and on point. I have been bringing my vehicles here for the past 3 years. Wouldn't trust anyone else.
They did a great job and got my car back to me in a timely manner.
Matt has the greatest customer service I have ever experienced. Amazing person to have with the company!!!! I'm always satisfied...
Andrew is always helpful all the time that I come into your shop he has always provided excellent service and customer satisfaction
Matt and his team are incredible! I am 100% completely satisfied.
Remarkable service from Matt P. Thank you for all he did.
Excellent work, service was efficient and friendly.
The guys were awesome great job
Matt provided the best customer service.
Matt was very professional and kept me up to date on the process and work done on my truck.
The work on my truck was perfect.
Thanks for the fast repair service, and having me in and out in a flash when dropping off and picking up my car.
Your representative Matt is very professional and I am very satisfied with the service
I was amazed at the promptness and how smooth the entire process moved. Everyone I encountered was extremely kind and helpful...thanks ever so much!
Completely satisfied from start to finish. I was greeted with smiles. Debora and Matt were both great. Very upbeat, attentive, thorough, and friendly!
Matt Paolini is always very nice, knowledgeable, helpful, sweet, and professional. I always bring my car there for body work because I know I can trust him. He is a real asset to I our company. I hope you appreciate him as much as I appreciate him.
Matt was extremely helpful and very professional, eager to get the job done quickly and successfully. He went above and beyond to be sure I was taken care of.
Kevin handled my claim and he did an awesome job updating periodically on my car's progress!
Vehicle Make : Volkswagen
Matt was great. He made sure my car was repaired properly.
Matt Paolini was an absolute professional during the repair of my Toyota Sienna. He walked me through the repairs and gave me a good sense for the time it would take to complete them. I was also given frequent updates on the status of the repairs. I really appreciate how easy the whole process was and the quality of the repairs seems to be top notch as well.
Our advisor Matt was the best! You need more like him.
Matt went above and beyond to help me through the repairs
I received 2 text messages that update the progress of my car's repair. If would be helpful if the update is daily
Matt Palioni was great to work with! Impeccable service, professional, and timely! Highly recommend him and Hendrick Collision and Repair!!! Thank you for making my repair experiment a great one.
The entire team was great. They went out of their way to satisfy me. 100% professional and a great body/paint job.
Matt was great. He was honest about expectations and very knowledgeable. I Would definitely recommend this body shop.
Beautiful workmanship, constant communication, outstanding attention to detail.
The 5 day was completed in over 2 weeks. The car was dropped off Dec 22 and wasn't ready until Jan 7. I was not proactively notified (i didnt get an update call, i had to call on dec 29 and i was told it would be ready on dec 30, which was wrong. I was told dec 29 that it was in the paint shop when in fact there was still body work needed. The text messages I received told me Dec 28that my car was in the final stages. that there were delays. The majority of the body work wasn't completed until after dec 29th. When we got the car the paint job on rear quarter panel had some imperfections under the clear coat up by the rear lights in an area about 4" by 3". We had a screen protector over the center console LED for the radio that had huge bubbles under the screen protector. Someone removed the screen protector and did terrible job putting it back on. Our auto engine idle feature on the car now does not work. This was the worst experience I have ever had. I feel like no one cared about me and if I got my car back in a good timeframe. I will be adding this to an evaluation on angies list, yelp and kudzu.
Excellent service in all areas
Matt Paolini is extremely helpful and kept me inform of the car repair progress. This is my 2nd time here at Hendricks.
Matt was awesome the whole team was awesome
I would like to thank Mr. Paolini & his team for being so thorough and for carrying such high standard. Knowing that it was my first accident, first insurance claim, and first visit to auto body shop, Mr. Paolini took time explaining the entire process and made sure I was taken care of. It felt like he was my advocate. When I went to pick up my vehicle, I was pleasantly surprised that my vehicle was cleaned, inside & out! Mr. Paolini surely earned my approval for seal of excellence.
Excellent service with Matt. Completely satisfied with whole process.
Matt P was the ultimate professional! The work was excellent and done in a timely manner. My car looks fantastic.
I really liked that everyone is really friendly specially Teresa rios , she would keep me updated with my car and answer every question I had.
Matt was prompt with status reports on my repair, making an unpleasant situation easier to deal with.
My experience with your staff was great and my vehicle looks like new!!
Matt did a great job on my truck. My truck look brand new! You went above and beyon what I expected. Thanks for a job well done.
Matt was awesome! He kept us updated through out the whole process and made the process very easy for us.
Matt and Zach kept me updated with everything going on with my vehicle. Although the front desk staff wasn't very friendly, I was always greeted with enthusiasm by Matt & Zach, and they message me feel as if they'd known me forever. Matt was also very helpful with the insurance company and always seemed to be my best advocate.
Matt handled my USAA claim very professionally and took great care of my vehicle, a great experience. Thank you very much
Matt P was great. He explained the process and the repairs that needed to be mad. He was also very helpful transitioning me into and out of the rental car with my two children. The service received was great and my car now looks like new!
Matt was wonderful, he explained everything that I needed to know in detail and he kept me very well updated. I am very happy with my overall experience!
Matt is an amazing people person. Great at keeping clients informed along the way and answering questions! Always a pleasure...
Excellent service and excellent customer service.
Matt Paoli was AWESOME!! He was very professional and efficient, treated me with respect and made sure I was totally satisfied with the repair work. He was thorough in explaining the process of the repair and got the job done in a reasonable amount of time. I would definitely return for any future repairs. Thanks, Matt!!!
MATT P. AT RICK HENDRICK IS AMAZING, HE MADE SURE THAT I AND MY CAR WAS TAKEN CARE OF FROM START TO FINISH. I HAD NO WORRIES AND KNEW MY CAR WAS IN GREAT HANDS.
Zack was very professional and a pleasure to deal with. His knowledge and personality is one not often seen in customer service. He did a great job.
The repair to my car was done within the promised time and satisfactorily done.
Matt was professional in every way, and his close working relationship with USAA facilitated a four day repair. He was especially helpful in getting the 1,000 deductible issue resolved with USSA today, when I came in to pick up my Pilot.
I chose Hendricks based on my previous experience, even though I live in South Carolina, because I knew you had a USAA rep, and the repair would be done right, and as fast as possible.
Thank you Matt.
Matt Paolini did a great job responding in a timely manner and keeping me up to date on my repair. Very polite.
Matt and Zack were both professional and courteous to me. Both thoroughly explained the steps involved for repairing our Civic. We also noted the shop was clean and professional looking in appearance. Also remarkable, was the fact the shop can get OEM parts for same price as AM parts. This was a major concern for us and we like the fact that Hendrick Collison price matches parts. Will definitely take are car there again if we ever need repair.
Everyone did an excellent job and I really enjoyed the customer service.
Matt went far and beyond to make sure I was satisfied with what they were doing, by doing so I was very pleased with the outcome. Great job guys! And I will recommend you to my family and friends if they ever need work done on their vehicles. Thank you...
Matt was excellent. He kept me update on the progress of my repairs and answered all my questions when I picked up my car. Thank you for your kindness and professionalism.
From the time I walked in until the time I presented with nothing less than professionalism. My damage assessment was done seamlessly and I felt most comfortable leaving my vehicle in the staff's hands.
Vehicle Make : Volkswagen
Very good and helpful staff.
Matt was exceptional to work with during this process. He was extremely professional, informative and kept us in the loop as to the status of our repair.
Matt was helpful at every step, kept me informed of progress. The work was exceptional.
Matt Paolini is awesome. Makes you feel like your his number 1 customer. Always friendly and knows the status of your repair. I will recommend Hendrick Auto to anyone has repair needs. Thanks.
Matt went the extra mile to explain and help me out.
Everyone was very professional and efficient. The work done to my car was excellent.
Thanks for a painless experience. Hopefully I won't have to use your services again but if I need any repairs done your number will be the one I dial. Thanks again from the Mansion family.
Matt was so helpful and very courteous. He explained everything thoroughly.
My contact Matt Paolini was very professional, knowledgeable and friendly. He kept me well informed. Mechanics did a great job on the repair and cleaning of my suv. Thank you.
Extremely professional and thorough.
Mr Matt kept me inform daily
Mat was extremely helpful, he kept me well informed and was able to take care of dealing with insurance co.
Matt was great. He was thorough at explaining every step of the process and what he saw during initial appraisal. He kept me informed of the progress during repairs. He was careful not to over commit. I was pleased with the repairs.
Very happy with my service!! Mike was also very great to work with. Thank you!!!
Matt Paolini and his team Did a fantastic job on the repairs. I would definitely recommend him and this collision center.
Matt did a fantastic job on my car. He was kind, courteous, and extremely communicative. And, of course, my car looks and drives better than ever. Thank you for the great and friendly service.
Everyone did a great job, my point of contact was Matt Paolini and he was more than helpful every step of the way. Thanks.
Matt did a great job in explaining everything, keeping me updated on
Repair status and offering to help in anything. He was great!!
Matt Paoulini was excellent in his customer service and knows how to take care of the customer.
They were excellent. The customer service was superb as well as the repairs on my car.
Fast, courteous, clear, professional, complste. Matt wa terrific.
Great work on the repairs, car looks good!
I've never had such a positive experience with car repair. The staff made me feel like they were focused on my car & my needs. Matt was attentive & professional.
I want to Thank Matt Paolini for his SUPERB customer service!! He kept me informed the entire time my Honda was being repaired!! He was outstanding!!!
We need more people like Matt in this World, it definitely would be a better place to live!!! Matt deserves a raise, & or 2 weeks vacation!!!
ThankU so very much for making my vehicle look brand new again!!!
Matthew did an excellent job for us
Matt was a really great guy to work with. He understands that a car can be a big investment. Thanks to him (and all the guys and girls of Hendrick Collision) mine will be looking superb for many more years to come. I've taken several vehicles to Hendrink Collision of Duluth since I moved to Georgia eight years ago. For me, there is no other choice.
The customer service was outstanding. I loved the emails and text I was receiving about updates on my car.
Andrew was awsome getting my truck finished in a timely manner
I am very happy with ?the work done,my car looks just like it did when I bought it 6 years ago.
The staff was wonderful and kept me completely advised of every step of the repair.
The repairs were awesome, the car looks good as new and the service was superb, Todd did a great job.