The repair was well handled. Koons made an attempt to accelerate the repair, but ended up taking the full estimated time for the repair. They completed the repair and then stored the car until I got back from vacation.
The car looks amazing! Thank you! :-)
I was referred here through Geico due to someone who was liable for an accident I was in. I was dredding the whole experience. The repairs to the front of my car were great, looked brand new. However while my car was on the lot there was damage done to the rear bumper. Already dreading this whole thing I had to now deal with this. Krum and the collision repair center in falls church was great. Handled the whole situation great. I am in the hospitality industry and really appreciate when people step up to make an unfortunate citation better. Picked my car up today with everything looking great! even put Armor All on the tires! Thank you Krum for not making this experience as bad as it could have been.
Quick and easy. Great communication
Half an hour after picking up my car, the engine started to overheat and I had to be towed (with a toddler inside the car). That happened at 11 am, no one contacted me from the shop to let me know what had happened to my car or when it would be ready. This is not the first time I am disappointed with the am not happy with the service received by Koons but this will be the last.
Thanks for the warm welcome and good service. There was still some glass paint on my windshield and all the floormats were not replaced. Apart from that, everything was great. Thanks!
John Schupp is a prince of a man -
The body work is beautiful.
I love working with Koons -
You are the best!!!!!!!!!
Good service, nice people, very good!
I can’t tell where the damage was, and the whole car appeared spiffed up.
my car lights were left on and had to get a jump start from koons and later that day, after driving around a while, parking and then going out again, had to call AAA to replace my battery
I have had two experiences with Koons Body shop the last 6 weeks. One complaint I do have is that it seems that you are always missing a part that you ordered or lost at the last minute and this delays finishing the job a couple of days. You have to improve on the follow up on the parts needed for the job.
Geico and the people at Koons provided great customer service and did an excellent job. Thank you!
Everyone was very helpful, friendly & efficient.
Vehicle Make : Mercedes Benz
We have used your services on several occasions and because of the level of professionalism and the quality of the auto body work we will continue to use your services if needed in the future.
Krum and his team did a great job with the repairs.
Everyone was extremely polite and professional. Car wash was a nice touch.
It’s got a run in the paint. At the rear part of the bed. Just before thePassenger side rear tail light I’ll bring it back up maybe Monday or Tuesday
Excelllent value and customer service. Will recommend for future body work needs
The repairs on my Honda Fit looks so far so good and also thank you for doing a car wash on my car.
Actual repair cost exceeded estimated cost and number of days
taken to make repairs exceeded estimate. However, the
Car looks fine, everyone was courtious and I’m pleased.