Not only great job on repairs but also updates on when my vehicle would be ready for pick up. The courtesy from the reps were great to. Thanks for doing an all around great job.
Momentum BMW West Collision Center Replied:
Thank you for your feedback!
It was a pleasure working with Mark throughout the process. He welcomed me at the beginning and we talked about the world cup soccer which helped with what was otherwise a stressful situation. I appreciated the daily updates on the progress and I was especially happy the vehicle was ready a day early for us to leave on vacation today as scheduled!
Repair took longer than I was first told. Took twice as long. That is the only issue I have.
I was extremely pleased with the work that was done on my vehicle! It even come back washed/clean on the inside and out. Thank you so much if needed I will be doing future business with y’all!
Mike Nguyen is always great to work with, he's very responsive and professional. He ensures the quality of the deliverable and is very knowledgeable. When these unfortunate circumstances occur, Michael is the man we prefer to work with. Thank you, Steve F
Very professional and kept me informed throughout the process. I highly recommend Momentum BMW.
Mr Mark was really nice and walked me through every step. Great customer service and i appreciate all the hard work
Great service, good communication along with the rental car company location in the Collision Center.
I had an issue about a previous repair at Momentum collision, but Josh Halbison took care of it and made it right for me! Mark Casteneda did a great job on this repair and kept me fully informed on the status and progress of my job. They do a great job on collision repair but they could improve on scheduling. On the previous experience, they said it should take about 2-3 weeks to get my car back but it took 5 weeks. This time, they told me it would take 2 weeks and it only took 4 days, which I was happy for. While I readily acknowledge they do GREAT work, they should have a better feel for how long repairs should take. It is not my intent to be negative, I only offer this as constructive criticism.
Mark and the team did a great job. My bumper looks good!
Don’t contact me. It just took to long.
Excellent service. Michael N was very informative and kept us up to date on repair status throughout.
Car looks great.
Vehicle Make : Volkswagen
You guys did a great job on my car thanks once again
Now I have noticed that the rear bumper is too far out on the left side. I was so concerned with the screwed up alignment near the truck lid that I had not noticed the other area. Don't know how you can stay in business. This was a real easy repair.
Excellent customer service.
Love the progress report about the status of repair
I don't believe it should have taken just about a month for the repairs to my vehicle, I also would have liked to have received better communication from the person handling my claim. All I kept getting were emails and when I needed to know if my vehicle was affected by the flooding because of hurricane **** I had to drive to the repair shop because No one would pick up the phone when I called to check on it.
When I went to pick up my vehicle I was given my keys from the front desk person and told to have a nice day. Honestly I was expecting for someone to walk out with me and tell about the repairs and to ask me if everything looked okay it is after all the least I would expect from a BMW shop.
Everyone was friendly and efficient. Marvin kept me updated on the status of my repairs. I also loved the emails that I got that kept me updated on the stage of completion.