Vehicle Make : Volkswagen
The paint is ausom but the bumper didn't fit as well as it was before.
Job very well done! Thank you!!
They took care of everything that needed to be fixed
Very nice people to work with. Fast and efficient
Steve did an excellent job at helping me
Very impressed,fast and efficient. Friendly customer service.
Work was excellent and on time as promised. Jeff was very fast and accurate. ..very satisfied
I was treated well by the staff at Defouw Collision. When my car was delayed due to a missing part the staff was unable to contact me because they were busy helping other customers. When I arrived after dropping off my rental car, I was left with needing to figure out someway of getting my car during the time I was working. To my surprise, the staff arranged for my car to be brought to me when it was finally completed. I was greatly surprised and appreciative.
Steve VanPelt was great to deal with. Very professional and also helped to keep the car rental going during the repair. Overall a really good experience. Got our car back on time as promised.
Joel was very easy to work with. When I picked up "my baby" a wheel we'll cover was out of place. Joel took it to the shop I had it fixed before I left. Thanks!
Steve, Patsy, Jeff & Joel at Defouw were gracious and friendly, Tracey with Farmers was helpful and knowlegable, timely updates, quality repair and flexible pick up hours. A great experience!
Poor communication between me, your sales reps, and the shop floor caused considerable confusion on when my vehicle was to be ready. This made me change my work schedule several time. My employer was not happy about me not being available.
Took 6 extra days, hard to juggle getting to work those days. The last 4 days, there was no communication as to the status of my repair.
I was super impressed with everything and will recommend your company to all
They did a great job. Kept me updated and finished in a timely manner.
The group at DeFouw was completely professional and a pleasure to work with.
Steve Van Pelt was very helpful to work with.