The experience was great. Everyone at Rick Hendrick was very courteous and professional. Their work on the vehicle exceeded my expectations. I would highly recommend Rick Hendrick Collision to my friends and associates.
Communication was excellent once I got through the initial call, but getting a return call on my first contact took a couple of tries.
Thanks for asking.
Everyone there was wonderful and all of you did a terrific job. I felt very welcomed and especially enjoyed talking with Tammy. She is a great ambassador for your business. When I made appointments, I was always seen on time with no wait. This was much appreciated. I will be sure to let USAA how happy I was with your service and professional work on my vehicle. Thank you very much. I will always refer people with auto body problems to you. You didn't just meet my expectations, you exceeded them
Tammy is great. Thanks for the regular updates.
Ease with estimate and scheduling repair. Done as promised and even early.
Entire experience with Collision Center was exceptional. Attention to detail started from outset, with little things like Justin noticing that my EZ Pass was still in my car, and continued throughout. Your communication with clients is outstanding. Daily email notifications made me feel like a valued customer, as well knowing my car was in good hands. I never felt that when I called Tammy with any question that calls were an inconvenience. When I saw the finished product it looked like it had just come off the showroom floor. I was astounded; it just sparkled. The auto detailing that had been done amazed and pleased me beyond words. Have never experienced that with an auto-body shop. I spotted one "defect" on my new paint job; Justin immediately fixed it as I was afraid to ruin the new paint. This sort of satisfaction requires an enormous team effort, so I know I picked the perfect shop. Thank each and every one of you so much.
Customer service and communications provided by the shop was outstanding.
Great job done. Everyone friendly and plenty of updates on progress of the repairs.
My husband was really hoping the paint job would have been blue with the Lowe's 48 on it. Thanks for a great job.
Outstanding customer service. Timely and communicative regarding progress of repair. Will not hesitate to go back for any future needs.
The work was great and I especially appreciated your wonderful staff who helped me through the process.
I really appreciate the kindness and understanding of the staff there. The regular updates were nice, and when i got my vehicle back it looked like a new truck. I was so happy with the end product and great customer service.
The entire team was very professional from start to finish. They helped me through the process quickly and easily
Thanks for the car wash!!!
Staff was very friendly and easy to work with. Repairs were done well. Rental company was there waiting for me when I dropped off my car.
No comment other than I will gladly recommend your excellent services to anyone needing tepair work! I am happy with the certious service I recieved!
Thank you for the awesomely seem less experience at Rick Hendrick Collision yet again! You will be highly recommended to all in need of your services! Very professional, talented & proactive!
Kevin G. Eason SR.
Everything was fine. Thanks
They did an awesome job in my repairs and I was very pleased with how quick they made the repairs.
Andrew and company were incredible. My vehicle was repaired sooner than expected and they kept me fully informed throughout the entire process. Hat off to these guys. Best in class work!
I was very impressed with how fast the car was repaired and what a wonderful job they did. The car looks just like new again. Customer service was excellent. you also arrange for my car rental and that was readily available as soon as I took my car in. I would recommend this car repair shop to all my friends and if I needed to have work done again I would definitely bring it back here.
We believe you did an awsom job.keep it up.
The lock on the driver's side no longer work. The passenger side did not work when I took it but the drivers side was working. The door seems to be off compared to the passenger side
The repairs done to my car, were very well done and I was very impressed with the speed of the repairs as well
Very nice and kept me informed about the repair.
Bumper looks great, and thank you for cleaning my car inside and out. Been a busy few months and was just a huge help to me to have that done
Great work and outstanding communication and up to date information one of the best repair shops around thank you guys for an awesome job.
Extremely professional. Exceeded expectations
Very professional and quick service.if you are use to going somewhere and having work done on your car and the people act like they doing you a favor. Well here at Rick Hendrick they treat you like they really want your business and go the extra mile. Thank you my car turned out great!!
The staff was awesome! Excellent customer service and performance. Andrew was very helpful!
Outstanding service! The car looks great. Everyone we dealt with was pleasant and helpful. Appreciated the great communication by phone and text messaging. Overall great experience. Keep up the good work!!!
Awesome work! Excellent customer service.
I liked the phone calls with the updates
i had a excellent experience at Hendricks everyone was great.
I was. Not happy with the pick up time..,I was told one time and when I went to get my vehicle it was not ready...I had to depend on someone to take me and it was an inconvenience....
Great work. Good communication throughout the process. Would definitely use Hendrick again.
Customer service was great and they were very timely with the repair. I would definitely suggest there services to anyone else.
It.took 3 dTries for the work to be done correctly. Very unsatisfied. Will not use the shop again
You all kept us well informed and gave me a hands free holiday by dealing with USAA- thank u!!!
Vehicle Make : Volkswagen
It was a fantastic experience. Quick and easy. I love the text communication updates.
Everyone was helpful and responsive to assisting me with my repairs. I would recommend you and come back as a repeat customer if the need were to arise.
I just wish I could have chose my own body shop so that I could get my car painted all at one time because the car is now 2 colors
Excellent customer service.
While accidents are terrible I have nothing but praise
For service . Great greeting , paperwork was ready,
Immediately walked out to inspect and mark car, gave me
Time estimate right there ( and met it). Rental car person and
Car right there . Called with
Price estimate that day . Love love the status
Text messages . Informative and humorous .
Met timelines - great work . Even cleaned car . Happy to be
Reunited with car . And great service
I appreciate that I was kept informed at all times as to the progress of the repair.
Great service. Andrew was awesome! He kept me well informed as to the status of my vehicle. Highly recommend!
Very smooth process from start to finish. Loved all of updates.
Andrew Snyder was great and will recommend him to friends and sssociates
I was very pleased with the service and the quality of my repairs.
The only things I would suggest would be to clean the inside of the car where the staff were working - my car mats were all dirty and dusty - they should have been clean. The 2nd thing would be to give suggestions as to how to eliminate the paint smell in the interior of the car; or at least give an idea as to how long the strong smell would last. Other than those suggestions, I am pleased with their work.
The staff made a very inconvenient accident a really good experience. Top notch service and top notch work.very, very pleased. Thanks to all involved.
Everyone was incredibly pleasant and helpful. My only confusion came with text messages that were sent and didn't convey the same messages as my phone conversations. Otherwise, everything was perfect.
I was very pleased with the customer service, ease of arranging the rental on site, and the body work that was done. My only complaint was the timing. Maybe I'm just not used to how these go, but when I dropped if off, I was told it would most likely be done by the next afternoon. I realize schedules don't always go as planned but it made it difficult planning around my schedule of when I was going to come get the vehicle a day later than I was originally told.