I couldn't have been more pleased with my car repairs. Dropping my car off and picking it up was a quick and easy process. My car looked like new. You would never know it had been injured. Though I hope not to need their services again, if I have to, I will be comfortable in the knowledge that they are a great company to work with and they do great work.
OUTSTANDING JOB AND CUSTOMER SERVICE
We were very impressed with the whole experience using you guys as an official Geico claims repair shop. From making the appointment, to having a rental ready, to getting the repair finished quickly and perfectly...everything was seamless! Thank you!!
We were very satisfied with the service i reall y recommend this.
Are representatives were helpful and extremely polite. I felt important to them,
Excellent service and friendliest staff!
Everything was great but the price.
Everyone was incredibly nice and helpful. Car looks great. Thank you
I still need the piece of rubber on the back window
Impressed with the whole entire team. Ryan Williams did a great job of informing me of the process. The experience was a great one, from dropping off my car to picking it back up. Would recommend you guys to anyone.
Great job great service
Vehicle Make : Volkswagen
I was kept up to date on every aspect of the process and the repairs on my car as the work was underway. Hendrick was very clear about all the work that needed to be done, even when more was found. They also kept me up to date on the completion date. I was never left wondering or questioning what was going on. In addition, my car looks great.
Absolutely fabulous! Extremely easy and so friendly!
Excellent team you got there. Loved the way they handled the whole process.
Great,fast and professional, thanks,Kerry
Will always seek your Service first.
E. W. Phillips
U S Army
Fast, efficient , KEPT IN CONTACT.
Outstanding Service Professionalism shine above all, staff are corteous
What an incredible job everyone there does. From the front desk to the estimators to the bodywork folks. Just really a good experience. Professional excellence at its finest.
All the ladies at the front desk were nothing but professional, polite and caring. Mary was such a kind soul!!!
Great job, completely satisfied with work done
Overall everyone does a great job.
Great service Tracy and the rest of the staff kept me informed daily about the progress. Good work performed in a timely manner. Thank you.
Even though it took a few days longer, they kept us informed....very professional team.
Quick, yet efficient. I'd recommend Hendricks to anyone needing a service or repair. Thank you again!
I have a paint run on the passenger door. I have scheduled an appointment to bring my car back to the dealership on Monday.
Customer service was outstanding! Thanks
Tracie was excellent & thorough. She even was so kind to run & get the items to buff out a little spot on my car. Totally above and beyond.
Loved the text message updates on the progress on my vehicle. Professional and friendly staff. Excellent work on my vehicle. Thank you for a wonderful experience!
My entire expierence from beginning to end was great and easy. My outstanding collision advisor Tracie, along with the wonderful professional staff and mechanics did everything to make an unfortunate situation a comfortable expierence. I especially loved the constant updates of the time frame of when my car would be finished as promised. The finish product was better than my orginal 2013 vehicle. It is very apparent why my insurance chose Hendrick Collision as a preferred business for their customers. One word to sum up Hendrick Collision,....Awesome!
My car looks great. The staff took great care of me and kept me informed.
Car looks great. The adjuster was professional and courteous, and the office staff was cordial and efficient.
I appreciate that I was called to be updated on the status of my repair and that they were honest when they weren't happy with the way something turned out.
Talk to repair shop. Bodywork was great. Tailgate repair was unacceptable to me. I cannot be sure small dents were pre-existing. Your technicians must have been present at the accident. I was not there so cannot be certain if they were caused by the "hit and run" driver. Your personnel are certain they were, however. I accepted the job. Need tailgate and want to put this behind me.
Met by professional's, received good work, returned in window promised.
My car was cleaned up and looks great
I've been to the collision center 4-5 times over the past 15 yrs, including when it was previously owned by another company. I've always received good service there. I hope that the quality will continue as it has in the past.
Staff was very courteous,helpful,and professional I received updates throughout the repair process from Mary and other associates. Would highly recommend Hendricks to others.
Quality work done in reasonable time with friendliness.
The best service. Thank you!
I'm really satisfied with the repairs.
Courteous desk staff and excellent body work on our old Camry!
Car is not complete. Trim above windshield is missing. Trim around windshield is not installed correctly. It is coming off. It was earlier than expected, but not quality work. Thanks.
Thanks to the staff for being kind, informative, and speedy.
I was worried that the process would be a headache, but everything was easy breezy, and I'm so grateful for y'all!
Very customer-oriented; friendly, helpful staff; excellent repair & service.
Vehicle Make : Volkswagen
You all were great throughout the entire process! Thank you for the great work and making it so easy. My car looks like it was never in an accident. Thank you, Todd Hart for communicating with me until the end! I will definitely recommend Hendrick Collision to my friends.
Loved the texts about progress of my car!
You Got A 10 in every category!!!
They were courteous, professional and kept me informed on every aspect of the repair process.
Thanks for taking care of my car.
Windshield not repaired Do I needed contact glass repair? Please advise if
Excellent service would highly recommend
Very professional. Work was done in a timely manner and I was 100% satsfied. Front desk very nice and helpful. I have found a new body shop. Thanks..
Thank you so much! Your service and repair work were great.
very professional and courteous and delightful staff thanks guys
Thank you for a great job!
very fast repair thank you
My Geico adjuster, Russ and Denise at Hendrick were great. I couldn't believe how fast Russ and his guys were able to get repair the damage to my car. They saved me a lot of time and saved me money on my car rental. The work done was awesome! My car looked so good. I was so happy to see my car returned to it's former glory. The overall service was great. I got a phone call and a text informing me that my car was ready for pick up. And to top it off, they washed my car and cleaned and vacuumed the interior. It's the added touches like that that sets Hendrick Collision above the rest. Thank you so much Hendrick for a job well done.
Looks awesome, thanks again!
I appreciate the great communication while Hendrick had my car and the wonderful employees who took care of me when I dropped my car off and picked it up. However, I found a problem with the repair work AFTER I left. When j brought it back I was so nicely welcomed and two gentlemen took time tk look at my car and agree there is a problem. However, there was no offer of helping me with the inconvenience of leaving my cat again. The first time it was my fault I has an accident so I had to rearrange my schedule but this time it isn't mh fault and I cannot continue to miss work to get my car.
Very friendly and helpful staff! Everything was perfect.
You guys did a great job!! My car looks brand new and the customer service was excellent. Thanks again
Every part of my experience at Hendrick collision center was top notch. I came in and was promptly greeted by the ladies at the desk and signed in. The geico adjuster and Russ were with me within a few short minutes to go out and look over my car. They were very reassuring and helpful in answering questions I had. As soon as I came back in, enterprise got all of my paperwork done very quickly and by the time I finished enterprise was pulling up with my rental and I was out the door. I was on my lunch break and made it from Pelham and back with time to grab food also. That evening I got a call from the adjuster to give me the estimate and received text through the week. Today when I arrived to pick up my car I was able to walk right in and the ladies once again were friendly and ready to help and inform me of what happened with my car and Russ was waiting to take me outside to go over my car as well. My car looked great, the work all looked very professional and better than it was before my wreck. If I ever have anything happen with my car again I hope to be able to bring it back to Hendrick and work with the awesome team again. Everyone was extremely pleasant to be around and they were absolutely helpful when usually having your car damaged is a stressful situation. YOU GUYS HAVE A GREAT STAFF AND OPERATION!!!!!!! I really appreciate all of you guys so much
Everyone was extremely helpful and friendly. Will definitely consider Hendrick when I look at new cars in the next year or two.
Great staff and quality work.
First rate service and very professional and competent staff.
Nothing against Hendricks but I don't think that my vehicle was completely repaired. The latch on my tow is still broken and if I wanted to be picky it's also scratched up. This is more of an issue on the Geico end I believe. The work that was done looks good. I'm just not 100% satisfied.
Don't know if this concerns you but maybe some paper floor mats I'm rental car. Other wise every thing very good.
Very helpful and professional. Great work. Thank you!
Great work!!! Efficient and professional job from the office to the repair.
Very professional staff. Very fast repair time.
Excellent customer service. Job well done. Will use you again.
GREAT SERVICE. Will use again.
I was very pleased with their help and keeping me aware of what was. Being done.
Todd was great, he kept me posted every little repair with my car via text..
I am very pleased with my experience... It was above and beyond what I expected. Even when I experienced a problem after pickup they went out of their way to accommodate me quickly. I would definitely recommend Hendirck to anybody.
Great job well done and good people to deal with ... Thank you so much .
Todd is amazing and so nice. He lead me and informed me every step of the way. I enjoyed doing business with you!
Picked up my car today, and my car is still making wind noises like it did when the the lady hit me. I have already called office so hopefully someone will get this corrected Tomorrow.
Very satisfied excellent service!
They all did a fantastic job.. Mary was awesome to work with. She kept me informed of everything. The car looks great!! Thank you
For the price that was charged and the quality of service received, I would not recommended your company to anyone.
Car still had issues, had to leave it with them.
Everyone was so kind and considerate! We were kept very well informed each step of the way with the repairs on our vehicle. Everything was finished in a timely manner. Thank you so much!
Very good job. No complaints
Professional staff, good customer service, retuned calls in a timely manner
The people was nice and keep their word and was helpful.(Be Bless)
They did an excellent job! Thank you!
The staff at Hendrick did a great job for me. My truck was restored to my satisfaction completely. Russ Tibbs and Brad **** handled my claim and both kept me informed of the progress and finished the job in a timely manner. I will definitely use Hendrick in the future.
I appreciated everyone's efforts and help during my vehicle repairs. Thank you all.
Everything was completed in a timely manner . The staff were so nice and efficient with there service and I am so pleased that I chose this location for service .
Vehicle Make : Volkswagen
Quality service in a fast and timely manner. Very friendly staff.
the whole experiencer was superb....i was very very impressed...i am a retired corporate executive....i know good service when i see it.
teaming with GEICO making the entire process EASY was amazing. I could not believe it was true. plus you guys came in under the estimated complete date which is unheard of these days. then picking up my car, it was perfect. I have already told my co workers all about the process and results. thanks! fast efficient quality work and everyone was so nice they made it seem personal. overall A!
Vehicle Make : Mitsubishi
Very happy that is was quick
The staff was exceptional. I was kept informed every step of the way.
I really loved the updates daily and the short turn around for fixing my vehicle. The staff was extremely nice and I really enjoyed my experience here.
Great service and very helpful staff. Did an excellent detail job on my vehicle prior to me picking it up. I was very satisfied with the work that was done. Excellent all the way around, I will definitely try and send business your ways.
Very satisfied with the service you guys provided me with!! Quick and Thoughtful!! Thank you!!
Very nice helpful people who tried hard to help. Thank you so much.
We received professional, considerate, and timely response, and quality work. We appreciate the help and support of everyone involved in the work and process.