I was kept updated on the progress of my car and the repair was done within a few days!
Very nice customer service, fast but thorough repair which is amazing! Very satisfied and will use them again!
Vehicle Make : Volkswagen
Ryan was pleasant and did an outstanding job helping me with my repair.
By far one of the most impressive customer services I have experienced ! Ryan Rice was spot on ! He was completely informative from the 1st meeting I had with him to the completion of the repairs ! I was also impressed with the timelynes of the repairs !
Ryan Rice was very helpful
Vehicle Make : Volkswagen
Expected to b done in 3 days was fine in 1 very happy
Quick turnaround. Great work.concerned staff
The staff kept me posted about the repairs being made to my car with me having to ask. And my car was repaired sooner than I expected.
Great service and extremely fast
Third time doing business with them in a 3 month period.. should have been the most stressful situation but they all took care of us there. Ryan is great.
Ryan did a good job explaining everything to me in detail so that I understand what was going on & kept updating me with what and when everything was being done to my car. Thank you Ryan!
Every step of this process was nothing short of amazing! The team kept me super informed of every process and finished my repairs in record time. You officially have a customer FOR LIFE!!!
I was impressed with the customer service and quality of the work done on my vehicle, Thank you!
The team at rick Hendricks Chevy Norfolk is awesome. They took care of me and did a excellent job with my cars repairs. Best service I've had in a while. Thank you so much.
Ryan was outstanding, providing excellent customet service at every stage of the process. Give that guy a raise, he is priceless!!
Ryan Rice went above and beyond to help me with the process.
Everyone working wqs very helpful the texts and calls where very helpful to know what was happening
I liked the warm welcome and attention from various staff members. I also liked the text and phone updates. The car looked pretty, too!!!
Ryan was the adjuster I had and he made sure I was informed on the entire process of my car.He was very pleasant and made my experience with Rick Hendrix great.
Ryan was GREAT! He kept me informed throughout the repair process and it felt like he cared about my car as much as I did. Awesome service!
Ryan took great care of my experience
Overall very satisfied and would do business with again
EXCELLENT SERVICE AND EXCELLENT JOB ON THE REPAIR!
I couldn't even tell there used to be damage! Y'all are AWESOME!
Good company that kept me updated on the whole process by texting and phone calls. We're also very nice and professional.
Brian was very helpful and pleasant and was overall a good experience.
Greatly appreciated text update. Was kept up to date with phone calls. Everything was smooth and very professional.
Service was professional and fast. I am fully satisfied.
Good job and very fast work
Ryan was awesome! I appreciated his personality and professionalism.
Your people were wonderful!! You did what you said you'd do,
everyone was friendly and professional and you finished the job
on time. I also really appreciated the great little daily updates you
texted to me. They were funny, informative & made me feel
like you cared about ME!! I felt like I wasn't just a number. And Ryan Rice
was great! Very pleasant, professional and caring. He very patiently listened to me and answered my questions. He's a terrific employee! You guys are
a definite "10!!!" I will recommend you to anyone who asks! Thank you!!
I had no idea what I was doing and everyone was very helpful
Great customer service! The work was done in a timely manner. They even washed my car and cleaned it inside and out, awesome!
Great turnaround time! Fast quality work, will come here again if I have the misfortune of being hit agin!
Great service, very quick and they did a fantastic job on my car.
Had a great experience and excellent customer service was given. I received great updates as my car was being repaired and the completion was in a timely manner. They did a great job overall on all accounts
Helpful and did a good job
The repairs were quick and done when they said they would be. My car was cleaner when I picked it up than when I dropped it off
I was very pleased with my experience.
Very friendly and professional. "Welcome" atmosphere too
Excellent job to the whole crew team
Excellent customer service. Shawn took care of everything start to finish, and my car was ready quicker than expected! He walked me through all the insurance pieces and answered all of my questions. Thank you very much!
Amazing customer service. The best. Shawn Neronski is without a doubt the most consciousness, professional liaison I've had the privilege to work with in all facets of my career. Rick Hendrick is fortunate to have such a gentleman providing service for your customers. Should the need arise for collision work or body work, I'll definitely come to Rick Hendrick. No question.
I like the update texts to let me know the status of my car.
Good job on the truck satisfied with everything
Thank you for taking care of darth. The darkside appreciates you :)
Thank you for fixing my car!
The geico rep, and the Rick Hendrick employees were very kind, helpful and quick when assisting me. I am very thankful for the service that was provided to me and I plan on coming back if in the future I have problems with my car and would recommend this place to my friends as well.
Shawn was awesome usaa forgot to reserve me a rental car and when he heard he got right on the phone and got me a rental in no time. Thank you for the pleasant experience.
The car rental aspect was very poor. I waited 1 1/2 hours before they were able to take me to another Enterprise rental place to find a car.
The service was excellent and fast. I would recommend this place to anyone.
Great experience my adjuster Shawn was super
The team at the Rick Hendricks collision center were very friendly, always kept us up to date on the status of the repair and made sure we were completely satisfied once done. Shawn Neronski was right on the money for the estimate so we didn't have any surprises.
The collision center kept me up to date on the repairs to my vehicle which made the whole experience better. They repair my brand new vehicle after someone hit me. Very satisfied with them.
Great service, received my vehicle back sooner than expected, was kept up to date on the progress as well
Shawn Neronski didn't amazing job from start to finish. He was able to get all the repairs done ahead of schedule. He kept me informed on each step of the process as it was completed. Some of the best customer service I have ever received. Thank you for being so professional. Sincerely Ed ****
The collision team were extremely helpful and friendly, and my vehicle looks great! Many thanks!!!
I was treated with excellent customer service, the receptionist, Shawn(person who took care of me), Enterprise, and other staff were all very professional, kind, prompt, and very helpful. I had taken a car I had before there so I really trusted them with taking care of this vehicle. As soon as I took my car in I was serviced right away. Thank you so much!
Great service and good communication,customer was informed often of what stage the repair was at
The repairs were completed in a timely manner
I had exceptional service from the Rick Hendrick team. My vehicle was t-boned through no fault of my own. This just had to happen while I was in the process of transferring to another state because of the military. It was a very stressful situation, however thanks to the Rick Hendrick team, my vehicle was repaired quickly and can't even tell that it got hit. I would really like to express my thanks to Shawn (maybe Sean, Shaun, not sure of spelling) for being such a huge help. Due to my transfer, I was unable to make it to Rick Hendrick collision center during normal hours of operation. When speaking to him on the phone, he kindly offered to meet me after hours, around 7:30 pm so that I could pick up my vehicle. With everything I had going on, I cannot express how much his kindness helped me out. I really appreciate him sacrificing his personal time to help a person in need. I will definitely recommend Rick Hendrick collision center to anyone I know who is needing some expert, courteous service. Thank you all!!!!
The collision department was excellent and the vehicle looks great. It was done in a very timely manner and I was kept informed during the entire process. Very happy
Excellent repair to our car
Great customer service and reliable.
I really appreciate the time and care they put into my vehicle. Seeing my car was like I walked into a showcase and picked up the car. All staffing were very friendly polite and very detailed in everything that I should have expected during the process of waiting for my vehicle. I don't think I can express how pleased I am with the overall outcome of my vehicle. Thanks again to everyone who participated in making this a great experience for me. Thanks so guys!!!
Thank you for your courteous and professional service.
Thank you for the great insurance claim maintenance done to my Cadillac Escalade. Jake was extremely professional and I had no doubt in my mind that the work was going to be done correctly! It was even done a day earlier than he estimated it to be done with. Again thank you so much for a great experience and give my extreme thanks to Jake. A very positive encounter throughout the whole process!
I was very satisfied with all the service that I received from the entire staff. Jake and his team always kept me well informed on what was going on with my truck. All the service that was done on my truck turned out great as well.
Thank you so much. Car ready days ahead of schedule. Washed and vacuumed. I could not have asked for a better experience. Receptionists. Estimator. Rental experience. All were fantastic and friendly. I don't buy new cars , but if I did I would consider buying a vehicle from your dealership simply based on this experience.