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Vehicle Make : Hyundai
Monique L..
1 out of 5
Absolutely ridiculous experience. I wouldn't recommend this place to my worst enemy. The only things you should expect would be a headache, Zero accountability, missed deadlines, awful communication and terrible customer service. I chose them for a repair and should have known what I was dealing with when after the estimate and before the parts were ordered or in, they told me to bring the car in. What?! For what? They didn't have an answer. They decided my point was valid. Order the parts, call me when they are in, and I'll bring the car in for a quoted 3 day repair. On a Monday, they said bring the car on Thursday, that's when the parts will be in. I gave them till the following Monday. I Called them....NO PARTS. answers or eta. It took a week more before they got what they needed and I had to call to follow up and confirm with them every time. They said the car would be done by Friday. Lie. No warning, no call, no explanation. I called to confirm I could pick up, only to be told it would be ready Tuesday. I was told they'd call back with an explanation. Friday evening came and went and the manager Chris never called back. Tuesday came and went. No car. No call. Wednesday morning, I get the oops...."Just realized no one called , car will be ready after 2." No sorry. No explanation why this took days longer than promised. Nothing. I am beyond disgusted with this place. I don't even trust the quality of work to the car. can I? They couldn't do the simple things right.
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