The staff at Ferman were very professional, caring and courteous. Miranda, Becca kept me updated daily with updates of each stages of my vehicle. I would rate them as 5 stars with the customer service skills and same with the the quality of the worked performed on my Acura TL, totally amazing! My Acura looked like it had never been wrecked. Miranda even called once I picked up my Acura, checking to see if there were any concerns and she informed me, FERMAN was there for me, if needed. Shout of to Josh, as well, he was very informative and he assured me, my vehicle would look new, and he was right. Special thanks to him for the loaner as well during my repairs. This team Rock! Shout out to ALL who had hands on with the repairs of the Acura TL. I would highly recommend FERMAN, they are the best!
Excellent service and communication!
Paint matches well, and the door no longer sticks. The men and women I met and worked with were friendly, helpful and professional. I cannot ask for anything better.
It was hard getting in contact with anyone and stuff is still incorrect
I was well informed as to the progress of the repairs. The vehicle was finished ahead of schedule.
Did well to communicate with me and overall the service was good. They were however not able to bring the vehicle back to pre accident condition as the rear bumper does not line up properly after numerous attempts at adjusting. If not for that issue I would be completely satisfied.
I found everyone at Ferman to be helpful, courteous & professional. They did a good job repairing my car. It was a pleasure to bring my car there. Thank you for all your help.
The trunk does not close properly other than that everything is good
Thanks for an excellent customer service experience the process was quick and easy and the associates was very polite and friendly and made this one easy process from dropping the car off to picking the car up and I really appreciate the text message and the phone calls daily to keep me posted on the repairs that was done to the vehicle I give you guys 100 percent because you guys did an excellent job and the work speaks for itself thanks for making this the best experience ever
I’ve never had such great and efficient survive from any other company. It was quick, easy, and the staff from Ferman and Geico were so nice and professional! I love how they keep in touch the entire time with the progress of the job, and I appreciated the follow up when the job was completed! Vinny from Ferman, and Jimmy from Geico are the BEST!!
Part of my door panel was not put back together correctly, so we called about it. We were told to bring it by before 6pm and there would be a Toyota Corolla that we could rent. I showed up at 5:45 and was told there was no rental and I’d have to come back tomorrow. I would just like to have our car repaired correctly the first time we brought it by so I don’t have to keep taking time off work to come by and drop off or pick up another car.
The repairs look great and the service was superb!
All repairs were done when promised. The repair estimate was exactly what I was billed. Emails were sent to me informing me of the status of the repairs. Thank you Josh and the rest of the staff for an outstanding job. I highly recommend this repair facility.
Ferman on Florida did a great job on my vehicle too include removing a scratch at no cost to me. Outstanding customer service!!
Ferman Nissan provided A1 service throughout the entire process, and even finished my car early. Woohoo!
Everyone was fantastic! Couldn’t have asked for a better experience. Ashley and vinny I believe we’re the two I dealt with and both were pleasant.
Vehicle Make : Volkswagen
From start to finish everything was excellent.
Only that Josh was a great guy the service is great his attitude is great good job good man