Vehicle Make : Volkswagen
The passenger door handle was not connected properly. It's been difficult to schedule 1.5 hours to bring it back to get it fixed.
I previously have had vehicles repaired at your facility twice before and was completely satisfied. This time however I had several problems with the service provided. My truck was brought to your shop a week ago Monday April 18th. I was told the repairs would be complete before the weeks end barring further unknown damage. The truck did have additional damage and so I was told the truck would be ready Friday the 22nd. It was not and so the next text I received said it would be ready Wednesday the 27th. Wednesday morning I turned in my rental and prepared to pick up my truck when I received a call from your shop saying there was an issue with the bumper not fitting correctly. At this point I told Zack I didn't mind about the fit of the bumper and would accept it at it was. I drove away in my truck and after driving it for a short time steam began coming out from under the hood and the truck wasn't running right. I was a couple of miles from your shop so drove it back to see if someone could help me. Upon opening the hood we discovered that the hose to the radiator was disconnected. The clamp wasn't broken and Zack said that the repair work didn't require that they remove that hose so it must have came off on its own. A repair technician reconnected the hose and added coolant. I left in my truck with the check engine light on and the truck making a terrible noise. My truck is now at Big Valley Ford and I am awaiting their diagnosis. In addition to this when I dropped the truck off I asked Zack if could please see about repairing the drivers side door lock as it was damaged due to someone attempting to break in. I explained that I would pay for ant additional costs to repair the door lock. The door lock was not addressed or even discussed when I picked up my truck.
Will be happy to recommend your shop to anyone!
I recently had my vehicle repaired at the AFD body shop North and I will recommend this body shop to everyone. My parents had their truck fixed there, my sister Krista and a friend of the family Cody as well, everyone was very satisfied. The professional staff Karina, Sina, Zack and Shop manager Duane made me feel like family. Everything was taken care of for me from start to finish. I was confident that even the smallest of details would not be missed. When it was time to pick up my vehicle everything was perfect like brand new again. Without a doubt the best body shop around.
From the time I made an appointment, I was informed of all details, asked if I had any questions, went over the paperwork and explained about the process. I received text messages about when my car would be ready and my car looked great when we picked it up. Customer service was excellent, as were the repairs. Thank you for making a not so much fun car repair so easy and actually pleasant.
The job was well done. And I got car back 5 days earlier. And I would like to say thank you.
Front office staff is courteous and helpful and the follow up was fantastic. Work was done in a timely manner.
The service was wonderful and the work performed on my 2013 Chrysler 300S was done very well, you cannot tell it had been in a accident. At the time of pickup the car was very clean inside and out. Looked showroom sharp. Thank you Zack Lampitok as well as the staff.
I tried to explain however the problems are to many to fit in your comment box. You need an email so customers like me have a forum to comment either Good or Bad.
I AM VERY DISSATISFIED
Painless process streamlined by Duane.
Clean n a1 . Can't tell the differencd
Great service; professional staff!
Our 2015 toyota sienna was taken to the shop for oil pan leak and damage bumper. And had been told alignment check will be done also. They had it done on the target date but noticed rough painting on the bumper and worse is a big crack on the windshield where the VIN number is and it wasn't there before we took it to the shop. Went back right away and been told they'll take care of it and Sheena will be giving us a call supposedly today.
No, i got it back with two dents in the driver door.
I hope enterprise doesn't charge me for an extra days rental. I called at 427 pm on Monday to see if my car was ready. I was told the fusion wasn't ready yet. So I stayed at work and let my coworker go. Then you guys call my husband who is at work by the way, that the car is ready UGH!!! So now I'm stuck at work until 530. Can you assist me with this?
I'm extremely happy working directly with Justin. Justin kept me updated on the status of my vehicle and explained all work to my vehicle thoughly. Good job and I will definitely recommend AFD to families and friends.
You guys had wonderful customer service and you did an amazing job on my car in a timely manner... thank you
Great customer service. Justin and staff are outstanding
Helpful, professional, human, efficient,
clear communication to my son, good job.
Duane and the team do a SUPER job!!!!! Thank you for putting "Carats" back on the road! Phyllis N
The job well done the car was delivered on time
Justin was awesome, he explained everything to me. Called with updates on my car. He made sure that everything was done right on my car. I would take my car back to them again and will refer my family & friends to them.
Other than the communication glitch, everything was perfect.
It's only been a few hours since I have received my Toyota, so I'm not sure how things will turn out as time goes along. So far, so good.
Justin was great and very patient with my questions.
Thank you for repairing my Camry.
I loved the fast service friendly people. I
I will only take my car to AFD Bodyshop
North. Great customer service. Also thank
You for washing my car.
My name is Mr. Swain and I just want to say I am very pleased with the AFD body shop and the time they put in to fix my car.. With quality customer service going above and beyond to exceed expectations. You guys are truly awesome. Love your service, I always refer people to your shop.. AFD the best out. Being it it is my 2nd time getting my car fixed by you guys, the job always gets done with your company. Professionally ran business, and taking care of every customers and their car, making the customer feel wanted to come back again. An ensures me that my car will be okay.. And with that said I would like to personally recognize two names Mr. Ben Tavakoli, and these people should be recognized. Mrs. Karina Chacon & Mr. Justin.(7316 Murray Drive), They ensured me, communicated with me, took care of my car, and went over the top with customer service. I would like to say thank you for everything. I can't say it enough...
Your team did an excellent job on my Volvo. It looks perfect. Matched the paint to a "t". They also were excellent communicators and got the job done on time. A
Excellent communication and very high quality workmanship. Thank you for your excellent service.
Keep up the great work..... Thank you
I was recommended to your business by a friend. Your staff is very friendly and willing to answer questions. The work on my car makes it look like new. I feel very comfortable in recommending your shop to friends.
Thanks for your service,
Friendly, helpful staff :)
Wonderful customer service and fast turnaround :)
Good service, good work, good follow through as usual.
the boss lady is kinda rude.
Work was very well done and you stayed late to let me pick up my car. Plus, you didn't push for other repairs (not claim related) that might have been done.
Above and beyond. Both Justin and Karina are great!
Vehicle Make : Volkswagen
It's always a pleasant experience dealing with AFD Bodyshop. I have a great deal of confidence in both your services and staff. Two small things about my most recent repair, however. I would have appreciated it if Justin had walked out to my car with me when I picked it up and gone over the repairs with me. I paid 500 for the work done (my insurance company paid much more) and I think this would have been not only a courtesy but a way to make sure I was satisfied and comfortable. Also, I found on the backseat of my car a joke wig that belonged to an employee. Not appropriate and shows that there wasn't a final check on my car before hand-over. Debra H
Excellent service. Would recommend to all my friends.
everyone working at AFD north is on top of there game, very friendly staff when greeted, had everthing all set up. Duane M.knew exactly what needed to be done without me having to explain. very impressed. keep up the great work.
Thanks again and keep up the great work