Service King's customer service is amazing and Wilbert was absolutely wonderful in making sure my car repair was done correctly and with care.
Always kept us up to date on progess
At this point there isn't anything that can be said to fix my experience. This is my second time taking my truck into service king and it has been nothing but a nightmare. They don't care about your car or take the extra effort to approach a problem with a positive aditude. They didn't fix my truck the first completely and blaming it on an old damage that was blamed on me for doing a patch job. Please don't call and try to discuss any issues. Same your time!
Great service in a timely manner.
Customer service was excellent
Beautiful job and I was happy the person working there stayed open for a little longer so I could retrieve my car today.
The service was amazing. everyone was courteous.. friendly and knowledgeable.. the car was ready by the promised date and looked flawless when done
The repair is flawless, the staff were extremely courteous and helpful. I felt that my satisfaction was important to them
Representative professional, courteous, and caring.
Yes, service was very good, kept me appraised of the situation on a regular basis without overdoing it staff was very friendly and courteous given an opportunity which I hope I don't ever get again but yes I would come see you guys for sure thank you very much
Car looks better than before. You did a splendid job. Thank you very much.
They did an excellent job repairing my car. They called almost every day to give me an update on the progress of the repair. I 3specially want to thank Sheri Cardadeiro for her kindness and support through this process. Would highly recommend Service. king to family and friends.
Overall it was not handled well
Robert is very nice he updates you with how your car progreesing.
Very good customer service and update about the auto repair.
Excellent customer service.
Everyone at the Dublin, CA location was very courteous and professional. The one or two setbacks that occurred were through no fault of theirs.
Great communication with updates. Arranged for ride to rental car office. Sherri made the process easy
excelent customer service
i liked the up datess on my car
Rob's daily updates were very reassuring and much appreciated . I never had that level of follow through. The service done on my car was excellent as well.
Loved the professional work by the entire team. The timely update on the progress as well as the quality of work that was delivered was beyond compare.
Thank you Sheri and staff for working with my insurance and doing such great work on my car!
I give Service King a 10 of 10. A job well done.
My car looks perfect.
Excellent customer service from Luis, his manager, and the entire staff at Service King. I will definitely recommend your shop in the future. Thank you!
Vehicle Make : Volkswagen
Sheri was very professional and very nice. The service was excellent and the car looks great. I am very pleased with service as well as the customer service. Many thanks! Henry T
The staff was excellent. They kept me informed on the progress
Very friendly. They done a excellent job on my car. Luis, Tonya and I think the other lady's name was Carman were very helpful. I'll recommend the shop to my friends. Thank you Service King.
Great service. Car looks great
Sheri as awesome - she was helpful when I dropped of the car and kept me informed as my car was getting fixed. I appreciated the text updates and that my car was done at the that was promised to me. thank you!
Service King did a great job repairing my car! I had at least one update each day. I was really pleased with the result. A bonus-- my car was washed and it smelled great!! I suggest getting your car repaired here!! Rob is the best!
Repair was completed on time. Service was fine.
Good work, car looks brand new. Good treatment, I felt like you were taking care of me. Good delivery; promise long, deliver early, no disappointment here. Rob communicated well and we a good representative of your company. I hope I don't have another collision, but if I do, I know where to go. Thanks much, Cm
This is our second experience with Service King. They were great the first time and even better this last time. Robert was very helpful and very accommodating to our ever changing schedule. If we're ever in need of car repair again, we will certainly call Robert Robinson at Dublin Service King.
An 11 out of 10 experience... quality of repair is exceptional and was completed 2 days early ... I liked the communication in the form of daily texts a lot... and Sheri was fabulous! I am very happy with Service King Nguyen,
Overall very good service. Thanks.
Professional service and good manners in a warm heart.
Excellent customer service!
Everything was really great they can't Me In from day one to pick up time he's attacking me and Luisand the team for job well done
Good communication, job well done, lifetime warranty on the repairs is a big plus.
Everyone are very professional Very satisfied with the services.
Luis was excellent. I understand that some delays are inevitable, despite that he kept me informed throughout the process and returned my car in great condition. Thanks again!
Sherman Luis and the lady who answers the phone were fantastic. They are the best! They have helped us in the past with their fantasyic service. I give them a 15 out of a possible 10!!! Hats off to Service King of Dublin especially the three people I mentioned. The vehicle looks great!
You guys make everything quick easy and painless. Thanks.
Service rep Luis is very good
Thank you for a job well done and for having the job completed before Christmas!
Happy Holidays to y'all
Staff was professional and kept us well informed. There was a minor scratch on the new headlight that was installed, but nothing worth mentioning to them. Great job on paint, etc.
Shari was very efficient and all work was done very well
Customer-focused, organized, efficient, friendly,
and thorough during this entire experience.
Grateful for Mr.Robert he really did take good care of my car.
Everything was done efficiently and the updates were very helpful via text.
Luis Sanchez provided excellent service - he went way above and beyond. He was very communicative every step of the way. He explained everything that was going to happen in a detailed way and then the process followed exactly what he said. Luis even spent extra time with me to give me tips about how to keep my car looking great and shared his personal tricks he uses to keep his truck looking great. Most importantly, my car looks beautiful. Doing business with Service King was a pleasure and I will highly recommend to my friends.
Luis and the staff were very friendly and accomodating on the timeline for completion of the work. The car came back looking immaculate, belying its 5 years and 123,000 miles.
Great work but definitely took a bit longer than expected. Definitely loved the daily updates though!
Thank you very much!????
Everyone was very nice and helpful
Service king did a great job. My car looks new again. Thank you everyone who works there! Overall Rey Rosales is the best person ever. He's amazing. ????
Seamless process, Sheri Cardadeiro was easy to work with, communicated well, and delivered my car in great shape & a day early! Literally just 3 days in the shop. Will definitely use them again. Thanks!
Very prompt with their response and compassionate with our circumstances.
Service king made a very very frustrating situation easier to deal with. No one likes to be rear ended. Having the ability to have Service King take care of all aspects around collision repair really made it easy. From calling the car rental company to the texts that kept me up to date on the process. This saved me the hassle of calling in to check in as to whether my vehicle was ready or not.
Sheri was very helpful and Professional. She kept
me inform on progress of the repairs. I am very satisfied
With her help. Super!
I do have a complaint with setting up of a service
date. It took 2 weeks which seems to be a
long time to get service.
Yes, my car looks beautiful again, and communication was excellent throughout.
I would definitely recommend!
It took to long but I am satisfied with the work you guys did
Thanks so much
Bravo! Luis did a great job and provided prompt updates on a daily basis. He is patient and cares what the customers need. I am very happy with the workmanship. My Camry looks like brand new.
Excellent customer service! All staff is courteous. Luis took time to explain things that I needed to know. He is awesome. I highly recommend Service King to anyone who needs body work.
Excellent communication and everyone I spoke to was friendly, kind, and professional.
Rob knows his stuff and was great to work with. Fantastic customer service!!!
They kept me updated along with doing a good job in a timely manner
Customer service is excellent (Especially, Rod).... Work completed perfect.
Customer service was great. My truck looked great. Everything was great.
The updates that you sent to let me via message let me know the status of the repairs on my wife's car was a nice touch!!!! Thank you!!!
Everything went well. I am very satisfied with the way the repair went.
Hood was crooked, detailed only 3 of the wheels. Wiper fluid reservoir is empty.
Now I'm wondering if they put the correct fluid in the radiator? Also for some reason they didn't note the A/C pressure although it appears to be working but it isn't very hot out so, guess that's what the warrety is for.
Everything is so good!
Louis is very helpful.
Vehicle Make : Volkswagen
Rob was very helpful and keptted me informed threw out the service of my Jetta. Because of his great service I recommend service king to family and friends for repairs
The customer service was excellent as usual. The vehicle was finished in a timely manner- Also a plus. I do however feel like there is room for improvement in terms of attention to detail.
I just got the car, it looks great, like a new car, you did great job! Customer service was great, s Sheri was fantastic. Thank you.
The service was excellent.
I'm impressed by the way they handled my request to have my car back by today
Great people and service! Will highly recommend. Really liked it that they keep you posted on the status of the repair on the car. Picked up the car and it looked like brand new. So happy....
The person in charge was kindly contact me by message so that I could contact her smoothly.
Appreciated the friendliness, promptness, frequent updates, and excellent work.
Great experience, very professional staff.
Service is the key! Robert is very knowledgeable, curteious and made the whole process all so easy..I was given constant updates and felt as part of the process all the time.i have no desire to return to service king with a new repair but I do desire receiving such service everywhere else I may Ned it..
Text updates were greatly appreciated.
Outstanding service and awesome staff.
The work was excellent and it was a pleasure working with Tonya and Sherman.
Excellent work. .Tonya extremely professional and knowledgeable I will recommend your company to others.
Thank you for your speedy service and professionalism and thank everyone there would been such a great job on my car
Good job and update on progress. Thank you
Everyone was very nice and easy to work with. I will definitely recommend the Dublin Service King to my friends.
Vehicle Make : Volkswagen
Great service. On time. Quality was excellent.
Great service, great people
Our car was finished at the time stated, and we were satisfied with the work.
the staff were friendly and went out of there way to make me feel welcome the car looks awesome too
Had to wait over a week for an appointment and when I came to drop my cehicle off I had to wait twenty minutes to meet with the service provider. Understand that this facility is extremely busy but the guy before me that showed up late should have been told he would have to wait due to another appointment. I had another appointment to be at very shortly after dropping my vehicle off. Thankfully I was not late. Upon picking my vehicle up from the repairs there were a couple new scuffs on my vehicle and the part that was replaced was even scuffed. Didn't make a big deal of it but I honestly expected more from service King. As far as the employees I dealt with, they were all very friendly and courteous.
I like the service and work very profesional.
The service was excellent. The fender and bumper did not look like it was damaged. I give them a 10.
Rob kept us informed of the progress throughout the process and our car was finished ahead of schedule.
The repair Work was done perfectly, My car was cleaned before returning to me.
Everyone was extremely helpful and friendly. Sherri took great care of me and my car
Excellent service all around. Thanks
The level of professionalism from Luis at service King was above and beyond my expectations. I have been to different auto body shops and haven't come across a technician like Luis. I will definitely recommend Service King to friends and family. They also did an amazing job on my Pilot! Thank you for all your help!
Well we were quoted one price at the time of estimate, then
called to say it would be about $400 more. They said that they couldn't match a paint from a 2015 car.
Vehicle Make : Volkswagen
Beautiful job. Looks brand new!
Excellent service & Communcation. Thank you Robert.
Very professional caring and patient job well done
Very impressed with the entire front office staff and my advisor, Luis. I recommend Service King to anyone and my insurance company.
Everything was done ahead of schedule and the car looks great again. You need more suport when customers arrive. Sherry can't be the only person helping people. You need a bigger support staff.
Great communication strategy. My car looks great! Thanks!
Excellent service and communication.
Excellent service and turnaround
Thanks, but if there's a next time I'll prefer to pay by debit or credit card. You go thru the same process but checks have a delay. I like to know this before using a check if the signing process is the same. Other than that...U Rock!
Service King kept me informed every step of the way!! Excellent service.
The staff were very helpful. Sherry (Dublin, CA) offered an excellent service and I was treated very well. Keep up the great service!
Excellent customer service from all employees. Fast, professional and superior work. Would not take my cars anywhere else.
Everyone is great!! They keep you updated and my car looks amazing!!
I requested that my car be finished a day earlier than my promised by date. I want wasn't expecting the repair to take a full week and we had plans out of town we needed the car for. The shop was able to complete the repair early and were able to go on our trip!
I happy you guys do good job
Rob Robertson did an excellent job communicating every step of the way.
Luis Sanchez and his crew were amazing. I thought I had a great truck when I dropped it off. When I got it back, it was like Christmas! They fixed my truck in a timely manner, cleaned my dirty truck, always kept me informed, and went above and beyond my expectations. It's like a brand new truck. They ever put my old emblems on! Any issues I ever have with any vehicle, I'm calling Luis Sanchez. Thanks for making this a great process
Excellent service and repair Luis is the best !
I was impressed from first contact to seeing my sparkling clean repaired car. Communication was clear along the way. The work was impeccable. Sherman's personal service was perfectly professional and personable.
Thank you Service King. I'll recommend you.
It would good for flexible dropoff time.
Every one I met at Service King were very courteous and professional. I really appreciated the text updates on the status of the repairs.
Good service but bit high end prices
Your communication was excellent. My repairs were completed timely. Staff was very friendly. Completed job was very professional and my car looks fantastic.
I was happy with the updates via text messaging.
There are issues with the car and it will need to be returned for them to be fixed. I've already been in touch with the shop and made arrangements for it to be looked at tomorrow. It's just inconvenient during a difficult and stressful time. Car accident and new job within a few days. I appreciate any assistance that can be provided.
I think that Luis did a very good job of keeping me updated on the way things were going, he kept me informed all the time.
Appreciate Rob Robinson's great attention to detail in getting my car back to top form. The entire staff was welcoming and helpful. Thanks all!
It took longer then we were told originally, without giving reason. We got explanation when we were picking up our car.
I would recommend Service King because they did an excellent job on my vehicle that was brought in and it came out like brand-new. I am really satisfied with the job they did and don't have any regrets choosing Service King.
I was very disappointed with my service here. I was not contacted at all regarding my repairs -- no phone call, no email, no text messages, and no responses to my voicemails when I called the service tech assigned to my case. I wouldn't even have known my car had been worked on and was ready for pickup if I hadn't called on Friday (after a Monday morning drop off) to find out why I hadn't been contacted at all during the week or received an estimate regarding the repairs. The woman who finally helped me emailed me a copy of my estimate after I explained that I hadn't received any form of communication despite my efforts multiple times that week. At that point, the work had already been completed without me seeing the estimate or being walked through what needed repairs, and I was told my car could be picked up the next day. I paid the deductible but then found out my bumper had been replaced with a different model than the original, which of course, having never been contacted, I did not know about in advance. Overall, I have never received such lackluster and inconsiderate service and will not recommend service king to anyone in the future.
Rob (Service Rep) and the Dublin, CA staff were terrific in every respect. Service King's centralized appointment call center needs work.
I like the guy who serviced me. He is professional and nice.
Professional work done in a timely fashion
I love the experience i had here. From start to finish easy and the txt message are awesome. The staff is great! Took care of me i would recommend service king to my friends and family
Robert took care of me and kept me updated all throughout the process.
I totally satisfied with your work done.
Repair and painting work was clean.
And Louis take care of me til the last moment.
Definitely recommend all my friends.
Excellent service provider????
I've never been involved in an auto accident before but the professionals at Service King were amazing and very informative of the process. I thought it would be an ordeal and frustrating. It was quite the opposite really. Robert sent texts periodically throughout the day about the process of the repair to my car that got rearended. I would suggest this place to anyone and will be returning for any future body work needs. Thank you for making this as painless as possible. :)
Texts were very helpful, great communication
Great overall job from beginning to end
Vehicle Make : Volkswagen
I was very pleased when I picked up my car. They not only fixed the damage but washed the entire car and made it look like new.
I appreciate Mr.Sherman Pung for taking great care of my car. Thank You.
Luis was awesome! Great communication throughout the whole process! Even went the extra mile to help with getting our family an SUV as promised by rental company. Front desk receptionist was awesome too she listened to my frustration with Hertz next door. Very happy!
Excellent care. I loved the way you kept me updated throughout the repair process. And I appreciate that you delivered ahead of time.
service was excellent and the way I was helped definitely deserves five stars. They have kept the promise of one day delivery and went over board to fix additional problems. Great team and place to trust
Very very polite,professional staff and in a great comfortable wait are. Musta been the waterfall Have additional personal needs for track an will certainly spread the word, Luis Sanchez was awesome!
Thank you again
Vehicle Make : Mini Cooper
Great service rep!
Great support and service.
High quality job. Really satisfied
Service and staff was great!
Your company did a great job, service was outstanding.
The team was very professional. Very verbose with all actions taken on the car and most of all very curteous. The repairs were completed much earlier than anticipated! Robert Robinson, my service advisor, was one of the best people I've ever had the pleasure of working with.
I would definitely return to the Dublin branch for any future damage repairs.
Luis made my car like new again. He was great to work with and, should these unfortunate events arise in the future, Service King will be my first choice for repairs.
Vehicle Make : Volkswagen
Very professional, kept me informed on what was going on.... When I needed to get things from my car, I had NO problems in getting into my vehicle. Kind and friendly service.... Asked how I was feeling... They understood my hardship and made me feel better... Less stressed about the situation I was in... I was always you informed on what was going on.... As well as I felt as if I were a person.... Not just a car or claim number they were dealing with.... Very happy with my experience with them...
Repairs look great and completed ahead of schedule! Rob was a pleasure to work with!
I am really happy to hear timely updates. Robert has provided great service and he is the best. overall it was great.
Thank you for always keeping me up to date with the progress of my vehicle. I like the text messages since I work as a sedation nurse and cannot always answer my phone. Sherri was informative, professional and friendly.
Luis did a great job of keeping me updated with the progress of the repairs.He listened to all my concerns and addressed them accordingly. Great job Luis! The repairs look great.Thanks again for everything! I've used Car West Auto Body before and insisted on using Services King When I found out the same people are there.State Farm had other approved body shops closer to me, but I insisted on bringing my vehicle to your shop because of the great work you guys do. Thanks again!
Service King's work was good. Hertz, that's another story. Dirty cars, now the second time.
Very quick and love the constant text updates!
Was completely satisfied with the work they did and Robert Robinson was great to deal with. I would highly recommend Service King to my friends.
Great team. I will definitely recommend my friends and family to Service Kings in Dublin. Very professional
The SK Dublin took care of my collision repair efficiently, every detail was clearly explained and repair was quick. I got my car back after 2 days. I am completely satisfied with the service of your team.
Awesome process! Best service I've had
All customer service was great especially sherman. The only thing to improve on was that my windows were smeared and hard to see out of to drive home so maybe improve the cleaning. Otherwise the whole experience was positive.
My headlight is still scratched. I'm concerned because this is my company car and I don't want to be charged for this when I turn my car in.
I am very happy with the repairs to my bumper. The car looked great and was very clean. I also appreciated the fact that my car was delivered to my office for me.
Thank you for status update
Everything went well. Lots of useful updates throughout repair time. Thank you!
Great customer service. Mike was on too of everything.
Great job keeping both my wife and me informed of the current status. I never felt "in the dark" or the urge to call for a status update. Plus, the car looks awesome! I noticed that you not only polished the repaired bumper, you gave it a general cleaning! This really left me with an excellent impression of your service.
My right blinker is blinking way too fast and my front right light was not working and I would expect my car to be in perfect working order after it was already delayed over a week and a half. I am very disappointed
Rob was my service advisor and he was perfect. Very courteous, very responsive, very proactive. I credit him for all my very positive experience during what was a difficult circumstances.
While everyone was very nice once we connected, there were a couple of times when it was difficult to reach people t get work started and to get updates.
Sheri has been very helpful and my car looks great! Couldn't be happier!!
Quality of the repairs and efforts to make sure that all parts were repaired in an appropriate manner was excellent in all respects.
Everything is "superb" -- from order taking all the way to order pick-up. Thimbs up Service King.
Very fast and professional. They did an excellent job. Thanks!
The text updates were great to get! I appreciated being kept in-the-know about what stages you were at with the repairs.
Friendly and considerate. Will recommend SK to friends.
MICHAEL S. GAVE VERY COURTEOUS ANDROID KNOWLEDGABLE service and I will highly recommend Service King to my friends in the future.