John was very professional detailed everything and very friendly thank u john
Thanks for the First Class Service! I will let my family and friends know that if they need their car repaired there is only one shop I recommend and thats Service King. Justin Nelson special thanks to you sir. Also to all the service techs and the front desk thank you for your great customer service. Ken p.
Thank you service king! You guys did a outstanding job.
Nick Barrios was great from beginning to end. Superior customer service and communication. The body work looks great.
The service is great !! And the repair work is great !! This is why we always return for repair work . I'm very pleased ....Thank You
The customer service was excellent and Cristina Freeman was very nice and very helpful.
Very friendly staff and they made the whole process really easy.
Personally feel quality of finishing is not perfect. I did express my concern to Justin at the time of pickup. there is a slight gap difference betweeh hood and engine bay on the passenger side where work was done compared to drivers side.
Strongly feel service king finishing of work is not great.
The lift panel on the back hatch door has a different color than the rest. It's not easy to realize thus I'm ok with it.
Staff was very courteous, and I was very surprised and pleased by the daily email status. Moreover,you finished a day ahead of schedule.
I am very satisfied with the job that was done, very attentive to my needs very helpful and I would recommend any and everyone of my friends and family in need of a auto repair-they were prompt they wereprofessional and courteous
Service King is been so accommodating and helpful in the whole process. thanks a lot!
It was great working with Cristina !
Your team is amazing especially Elaine. Everyone was so nice and professional. I am completely satisfied because my car was fixed earlier than expected so I'm really happy about that plus my car looks great. Thanks so much I appreciate it. Great service.
Very good service. John was very helpful and knowledgeable. He make us feel very god and explain well all the process. Thank you
Very smooth operation. Work completed ahead of schedule.
I came to get repair left driver side door. Everything looks good, but there is some noise when going on uneven roads and while starting and stopping the car. Mostly i will take my car to the serviceKing again in a week or so.
The only thing I can they did a great job !
Junior was awesome. Give him a shout out for me.
Great interface with John. Kept us informed of progress on daily basis. Beautiful paint job. I rate the whole process as 10 all the way around. Thank you for a job well done.
Everything handled well and done more quick than expected ????
Excellent service provided
The term had done great job on my acura, they kept informing me the progress of repair work. The end result is fantastic.
Great service, no hassle. Update is given in timely manner in good frequency.
Elaine was great. She kept me updated about the progress on my car. Front desk clerks were also very efficient. I highly recommend Service King to others who need auto repairs
I like Service King for their attention to detail &
& keeping me informed on the progress of the job.
I also like their repair estimates that they give
for the job. Junior explained the repair process & why
they had to remove the emblems or decals.
Overall, I am happy with the work & the timeframe.
Just got home my baby Honda Civic n looks very well taken cared of by service king collision of Fremont CA. Hope to drive around soon around to shrug off whatever rust that was gathered while in d custody of service King.
Very well explained. Timely status updates .Great work and service .thank you .
It was great to work with Cristina
My bumper was hit last August and Service King replaced it. When I bumper was hit again last month, I brought it back to Service King. It is close to my office, the work looked good, the on-site rental is really handy.
I am happy with the repair. Thank you!
Bit of a snafu with the tyre rim delivery. But overall good experience
Thank you Service King for a job well done. Very nice facilities and Christina is very professional did all paper work processing easy for me.
Vehicle Make : Volkswagen
Car looks and drives as if it was just released from the factory.
I am a returning satisfied customer and recommend service king to anyone who is picky about their car and want nothing but the best.
Saeed - Fremont
Excellent service. Thorough and quicker than I thought.
Junior was great. Kept me informed with daily status updates and the car looks like new. Thank you.
It was the first time I had ever used Service King and it has exceeded my expectations for the overall facility, work performed, and the service notification from my advisor JR. I will definitely use or refer your facility for collision repair in the near future. Thanks again!
Great staff, all work done very nicely and right on time. 10/10. Definitely will return for work in future.
Very satisfied with repair work but most of all the service provided by Mr. Justin Nelson
John (Fremont) was a pleasure to deal with
Great service ! Very efficient !
The seal to my windshield is flapping in the wind because it was not sealed well when replacing the side panel.
Very satisfied with the service. Elaine Correia is the best. I will come back to Service King Fremont if I ever need repairs in the future.
They had my car finished sooner than expected! They were great!
The service team did an amazing job as far as the repair it looks like it never happened, paint looks brand new and no defects and well blended and really well polished. Coming from my place of work at Tesla Motors where I'm constantly pushing great quality I can honestly say they did a job well done on my vehicle!
Nick and John were great. Kept me up to date on everything and helped with all issues that came up professionally and timely.
The service, the people and the finished product was amazing. Thank u for always letting me know the status of repair. I don't think I have enough words to let u know how great everything was. If I had to pick one it would be AWESOME.
Elaine was great. She kept me in the loop the whole time.
Everyone did a great job.
Very happy with the service. Justin Nelson was awesome. I appreciate great communication and continuous updates.
Nick at service king did great job and so did the guys that put together they paint and parts
Jr. kept me posted as to the status of my car. They worked quickly and completed repairs ahead of schedule.
I am very satisfied with your service thank you very much for everything
I was very pleased with how Junior Calinge took care of the repair of my car. The completion of the repair was estimated to take 4 days. On the 3rd day, I got the message that my car was ready for pick up. Excellent job!
Everybody I met in Service King was doing their best. Follow up of the repairing is excellent.
John was awesome. Helped me from beginning to end and made me feel very much a part of the process. Went to this through a referral, and I see why. I'd highly recommend this place to anyone else I know.
Thank you Mr. Nelson for taking care of my car. And fixing it perfectly!
Vehicle Make : Range Rover
Love how nick was on top of everything... never left a detail out ... treated me great. Will mos def recommend this place cause of him
Good work, would recommend.
Rental car is conviently located
Justin Nelson was always really helpful and available to answer any questions I had about my repair. Thanks Justin!
Always professional as usual, great service.
Great service, very organized, great follow through!
It's a pleasure doing business with you!
Very well managed and organized. I appreciate the text updates as well. Having rental car companies on the premises is also a plus. The fact that someone is assigned to the oversight of the job is good follow through. The service was exceptional with good quality and guaranteed work. Everyone was helpful and professional. That says alot about the company. The layout of the area is great in the event you have some work to do while waiting. The complimentary beverages are also appreciated.
Went above and beyond even repairing damage from an egg that was throw at the car Some time back (that was not even on the list of repairs)
Really appreciated for Elaine's professional and kindly help. My car was ready in advance of the original estimated date with perfect status. Cool!
Its was an amazing repair
Great communication. Quality work. Car looks brand new. Thank you.
You said i would get new factory parts for the ones that were damaged.You tried to buff out one part,and failed,you said i would get a new bumper and it looks loke you tried to paych and repaint it.I am very Unhappy and pissed off to be honest,i did not have one scuff or scratch anywhere.
The car was not clean from inside and service king changed the completion date three times. Problem is not that the vehicle was not clean but to visit the service station again.
They delayed the completion date thrice but still the work is not complete. The frame to put the license plate was not available and they asked me to come again after 2-3 days.
Junior is courteous, professional, and knowledgeable. Service King kept me informed throughout the process via text messages. It's a nice touch. The repair was done on time as promise. The car was washed and cleaned inside out. I would recommend Service King to my friends.
Thansk you for helping us your guys were really nice and kind and did a good job .
Great service, extremely professional and I appreciate the commitment to technology. The communication and efficiency is very valuable and I will choose service king in the future for all repairs.
Elaine Corral is great! Very accomodating
Elaine (fremont location) was really helpful and very professional. This was my second time with service king and both times elaine was exemplary. I give elaine and service king a 10/10. Thanks
I was thoroughly impressed by your facilities and your service. I would give you high marks and recommend you to others.
John Bravo my service advisor was very patient with me explaining what has been done to repair my car. Thank you John.
Nick Barrios was my service advisor and he was fantastic. I am extremely happy with the result of my car.
Communication was great. So far seems a job well done. Thank you
The repair was done timely, well, and the ease of car rental was great
Cristina is the best. The way she handled the whole process and connected with me is beyond wonderful.
Sh truely deserves top marks in my book 10/10
Cristina was extremely helpful and made my experience very easy!!
I was treated very well, all my concerns were listened to. The car was delivered on time, as promised. The work looks perfect and it has lifetime warranty, Don't need to worry about verifying each and every thing while taking the car back.
Justin went above and beyond to help me with all the problems
Everything was handled very professionally and competently. Justin was very personable and professional. My car was completed on the date promised
Excellent! Excellent! Excellent!! Justin Nelson was extremely kind and explained everything in detail.
I am satisfied with the service. I'll use the service again if nessisary in the future.
service is great. Nick is great.
Excellent service! Willing to recommend to
The repair done to my car was very well done and I want to thank Justin Nelson for going the extra mile to make sure that I was completely satisfied with their service.
Thanks again and happy holidays
John Bravo patiently explained my vehicle repair process and it was much appreciated!!! Nice guy!!! He responded to my time inquires in s timely manner.
Brian - who touched up my paint - was awesome!!! Please let him know his patience and service was also appreciated!
The car look so much better than we expected.
My wife says that she feels like she is driving a new car.
A customer service. This was done efficiently at a very busy time of year. I really needed my car to start loading up for vacation.
Thank you so much!
Service King does an excellent job, my car is as good as new. Kept me updated thru the whole process. Also Christina's customer service ranks first place.
Everyone was super pleasant and my car looks new!
thanks to junior for explaining and thorough work
Nice job by JR and entire staff.
Very professional place. I'm really impressed from the receptionist to my adjuster.
Great service great follow up
Great hassle freeman service and in quick time
Loved how clean your business is kept. The customer service was some of the best I've ever received. Great job!!!!
Having the car rental onsite was a tremendous convenience
Professional and kind. 100% satisfied!!
I loved how easy the whole process was and all the communication from Service King, but when we went to pick it up, the headlight lens was cloudy and we were told it was because it was a recycled part. Also the engine light that we have told them to check wasn't checked. After we talked to Brian, he took care of the problem right away, which was great. However, when I came home, I realized the same headlight doesn't come on. Now I have to go back. So, I am not completely satisfied.
I am completely satisfied with the work they had done on my CLA45 AMG silver Matt finished. The service advisor Justin Nelson also did a good coordinating job by keeping me updated of the repair status. Good job, Service King.
Justin's customer service and attention to detail and communication was awesome.
Christina did a great job keeping me informed and updated on the progress of my vehicle. Thank you for accommodating my needs during this process.
Thanks for the assistance JR. Great customer service.
Thank you for making this process swift and easy
Incidence is sad, but your repairing work makes me happy
Thanks to everyone who provided me with a great repair experience. I would definitely recommend Service King in the future and use it again if I needed repairs.
Everything was done very professionally.
They were really nice and Christina was very polite. I also like the text messages
Pride in workmanship and it shows. Through out the process it felt like it was only my car that is being worked on. I felt important. Thank you!
Very efficient and friendly. Am very happy with the service provided. Thank you.
I cannot say enough good things about Service King! Their service was fast and the customer service was impeccable. This is the second time I've dealt with them and I would not even consider going anywhere else. I worked with John in Fremont who was acceptional. He kept me updated on the status of my vehicle and was very accommodating. I was very pleased.
Thank you for everything. Very professional and efficient . Very satisfied
You guys did a great job! I am very pleaced.
Do more than I expected. Staff are friendly.
I like how i was updated regularly and the customer service and politeness of the staff was great
Service was prompt and good customer care provided.
Not sure whose responsibility it is, but inspite of me requesting car rental at the time of scheduling the appt, Enterprise did not have details on my eliligibity for car rental and had to make phone calls and wait extra time to sort out things.It can definitely be better handled.
I was very happy with the quick and friendly service we where given. I really appreciated the text updates and phone calls. The staff was very courteous and helpful.
Elaine was amazing, kept me informed at every stage and was wonderful to trust my car with.
They do not take responsibile and give back the car without car wash
I really did like and appreciate the cute daily updates on what was going on with my car.
The car looks great and the insurance communication with service King made everything very simple for.
Justin Nelson - he took care of my car repair and did a great job, great customer service
This was my excellent experience and specially my service advisor "nick barrios " has done a great job. I would rate this experience as 5/5.
Excellent service by Justin. Very happy with the results. I give him 10 rating, 10 being the highest.
Excellent service,good communication also updates working progress
On my vehicle daily until the work is done and ready for pick up.
Best service in the Bay Area. Thank you
Our representative was professional and knowledgeable. We would definitely come back.
Job well done!
Junior and front desk were very professional and helpful. Thank you!
Friendly service. Engaged technician!
Justin was very helpful and guided me through the entire process. Kept me informed on a daily basis and also gave the vechile a day before.
Everything was done to my satisfaction. Thank you for your help.
Everything's wonderful, Thank you very much
If we could have ordered parts first before I dropped my car it would hVe been a spotless experience . However you have a lovely business model.
Excellent service. I loved that I kept informed about my car's progress.
Great communication with my advisor
This was my first experience with Service King. I was guided through the process by
Justice Nelson. He was very courteous and thorough in explaining the repair process and keeping me informed of the completion date.
I would highly recommend your service to others
Great service and COMPLETELY happy with the work!!
The constant update and the welcoming service was really appreciated, thank you very much.
One issue is that when you call the front desk doesn't get you to a department if this get you back to the original greeting so that is frustrating otherwise it was a good experience
generally all goodthe only thing that bothered me is that took a long time to repair which means I gotta pay more on rental car.but that is okay. thanks a lot
Elaine was really helpful. Pleasure to deal with
We were nervous at first cause we had never heard of you as we are new to CA, but guys did a fantastic job on our Corvette.
I had a great experience getting my car fix, it was painless and smooth service and thanks to John Bravo
you had my car for over a month and the day I was going to pick it up some how someone put a dent in the same tailgate you repaired and had to redo the repair
Junior is helpful and so the lady at the front desk at the time I picked up my car. Thank you.
excellent service advisor great care
Outstanding service!! The staff were so efficient , courteous ,and friendly. My car was done before the expected date! Emails and texts were sent with updates and appreciation for choosing their shop. Will highly recommend Service King ! Special thanks to John Bravo for his great service and staff and his personal care !
Thank you for a job well done and for keeping me updated throughout the process!
Fast and friendly service. John Bravo was helpful. I especially liked the text updates!
Good follow up. Need to cut down the total down time if possible.
Vehicle Make : Volkswagen
Everything good, good jobs.
JR - thank you so much for such a places to experience!!! You kept me informed every step of the way and let me know when there are hiccups. I really appreciate 5 star service you guys delivered! Thank you!
Very friendly and got the work done early.
The service was great. My car looks brand new and John Bravo is awesome!
Justin, I was impressed by his promise and kind explanations to me.
Thank you Justin and i will come back to service king because of him.
Great service, great work.
Excellent work and customer service
How do you certify a great service great team members and service Justin was a great provider and helping us with our car and you can drive back safely in professional
Nice work. Great service. Thank you.
Good job. Very accommodating.
Elaine handled my repair very professionally and was very helpful throughout the process. Thank you very much.
Great job on my car and amazing staff
This was by far the best service I have ever received from an auto repair organization. From the daily status updates on the progress of the repairs, to the great customer service from Nick I could not have been more impressed. The repairs on my car were completed on schedule and done well.
Justin was so wonderful! He did a great job keeping me updated on the repair costs and the expected completion timeframe. When I got there to pick up the car, it was in pristine condition! I really liked that they detailed the car as well. Thanks!
Elaine Corriea took care of me so well. She is very professional and friendly. I am very satisfied with the service.
Thank you for all the text messages that kept us informed.
Friendly, efficient, great work
Team kept us up todate
And did a very good job
Excellent job! My BMW looks like brand new