Universal has done a fabulous job fixing my car. They kept me informed every step of the way and made sure my car ran perfectly before turning it over to me. We will definitely use them again for any future car repairs.
This company is very professional as well as punctual and their communication skills with clients are very satisfying...I will most definitely recommend Universal Collision to others.?????
Thank you for a professional job, my truck looks great!
I was pleased with the quality of work and the speed in which the repairs were done.
Absolutely wonderful customer service and body work!!
Didn’t replace the belly pan on the bottom of the car.
Progressive Insurance and Universal Collision are a good team very quality service good quality staff and workmanship was satisfied with all the repairs thank you
You guys went above and beyond what I expected. Your front office staff called me every couple of days to update me on the progress of my vehicle. I had damage all along the passenger side and I was so afraid that I was going to pick up my vehicle and the passenger side look brand new while the driver side was still dirty and dusty. Well, my whole truck looks brand new!!! Y’all even vacuumed out the inside and wiped the dust off the dash! I can’t believe it. I will recommend you to anyone.
Your staff are nice and friendly. They kept me informed of the progress on my vehicle except at the end. The completion date kept being delayed and delayed. No one was proactive about telling me about completion delays. Additionally when I picked up my truck, it was pulling hard to the right. It seems strange that no one would’ve noticed this during a test drive. Was there a test drive?
Very timely and professional , love the text updates !!!
Thanks everyone !!
Very friendly staff. Did an excellent job keeping us abreast of the progress with our car. Did not expect the inside of the car to look so nice -- much better than we brought it in. Truly above and beyond.
Casey was very professional and awesome in general! The text service was very convenient, I couldn’t even tell where the damage previously was, and as an extra bonus they found my dogs walking harness that I thought for sure was lost for good LOL!!
I received continuous updates on the progress of my vehicle. I’m also very happy with the final outcome of my vehicle
Loved the updates. Casey was wonderful. The whole staff is great.
Ms. Kim was amazing! She kept me updated and informed throughout the whole process. Very professional and wonderful customer service. My car looks amazing. I couldn’t have asked for better services.
Vehicle Make : Volkswagen
Thank you for being the kind of business that makes people want to come back.
I was given an estimate which was 100% accurate and the repairs were completed timely and to my satisfaction. I was also told that the repair comes with a guarantee as long as I own the vehicle.