The claim was handled quickly and the car given back when promised. Communication throughout the process was also excellent.
Beautiful job on the bumper. Looks like new. Friendly staff. Streamlined process, good communications via email. Delivered on time. Would recommend Denville Bear to those in need.
Great service, quality work. I would highly recommend them.
I'd recommend you to anyone needing vehicle repairs. Great to work with.
Great job. Impressed by constant contact throughout. Forgot to mention my driver's mirror was hit when I dropped the car off. Repairman checked it for me at pickup, saw it didn't work, and immediately got it fixed. Highly recommend Denville body shop!
Great job! I appreciate the quality of the work.
Super fast service with great quality.
Thank you for good service.My car looks like brand new !
Everything was professional and courteous from start to finish!
They took care of us as quickly as possible knowing we were leaving for South Carolina. They were extremely professional and friendly. I would highly recommend them.
friendly and knowledge personal. I would recommend them to a friend
The service took entirely too long. I was told 11 days until my vehicle was ready after hitting a deer. On the 11th day I arrived at the shop and my vehicle was partially complete at best. Yet, the management tried to pass the vehicle off as completed, and properly at that. None of my body panels lined up, my grill didn’t match the rest of the vehicle, nor was the grill completely secured to the vehicle. Both headlights weren’t replaced (similar to a buld, those are done in pairs) the bumper was crooked, and the hood was crooked. All aftermarket parts were used and it was extremely evident there’s no quality control or management supervision at that facility. It wasn’t until I argued with the supervisor and had to call Geico to contact the owner that the repairs were completed correctly. I am extremely dissapointed with the entire facility because of the the poor work. Luckily, after speaking with a Geico supervisor and basically forcing good customer service, the shop completed the job correctly 17 days later.
Vehicle Make : Land Rover
Great job by all involved at Bear. Would highly recommend them for any body work. Very happy with the quality of their work.
The paint job does not match on the bumper does not match the body of the truck. I have a piece of my old number for comparison. When I brought this to an employee’s attention when picking up my vehicle, he said the paint looks different on plastic vs. metal. This is just untrue. It’s a shade brighter because my previous bumper matched. Also, the headlight housing on the left side wasn’t replaced. I’m very unhappy about these two things.
The car looks brand new and love the texts that keep us updated
Incredibly happy with the repairs and cleanliness of my car! Car came back looking brand new inside and out!
Awesome work, friendly and was in contact with me during the job
Everyone was great and did a fantastic job on my car! I was treated very nice and assisted promptly with all of my concerns. I contacted Denville Bear multiple times everyday for updates on my car repair status (which I know can be annoying lol) but no one showed anger or an attitude towards me. Instead, everyone was always helpful and smiling. I especially like the rental vehicle recommended to me by Joseph Gaccione! That was my first time in the driver’s seat of a Pathfinder and I must say I truly enjoyed it!
Vehicle Make : Mercedes Benz
Great repair work done in a short amount of time.