Great service and communication, my only complaint is if I had to find a complaint it would be I was notified that my car was ready and I arrived to pick it up and I had not been washed. I had a 15 minute wait.
But overall the service was excellent and I will do business with them in the future.
Everyone was so polite and accommodating! Just wish the front desk lady had better public relations. I felt as though I was a nuisance to her, and on the phone she always just said "thank you" then I would hear a *click* instead of saying "goodbye". It was kinda abrupt.
Excellent service and the repairs were done very fast. I would definitely come back.
Great experience with San Joaquin Collision.
Very courteous and professional, great job on our car very satisfied. Brenda the receptionist was very welcoming. Thank You for your service,I will certainly tell my friends.
I really liked how my car came out, I had great customer service San Joaquin collision really helped me. I would definitely tell people about this place and it wasn't expensive at all, it was very reasonable.
Your team always goes above and beyond. The head technician provided a courtesy detailing job to the vehicle- much appreciated!
Having everything all in one- is super helpful and makes life so easy! Esp with the rental, geico and the repairs.
Fast reliable and repairs well done. Thank you.
Our experience with San Joaquin was the best. Filiberto Guerra was very attentive and treated us with great professionalism. Thank you for your great service!
Wonderful to drop off mt rental car there. Your service was fast and efficient. Thank you
Very pleased with their professionalism
Everyone was very professional and made the entire process smooth! I would highly recommend San Joaquin Collision to friends and family!
You guys did a awesome job. Thank you so much
I was very happy that my car was done right.
Also I was in pressed that they had a rental car ready for me that same day when I took my car for repairs. I was pleased with the job.
Thank You Very Much.
Easiest process start to finish!
Thank-You All The Truck looks Great!????
Job well done and on time. Appreciate the updates.
No complaints. This is the second time you have worked on my car. I specifically requested your shop through Geico.
Everything was great. I was updated at all time. Staff was wonderful very friendly. Very satisfied with work. Will definitely recommend to family and fiends.
Great work in timely manner
Conveint and I loved the text updating
Job was well done, except the back seats were removed and not bolted back on when I picked up the truck.
This is the second time my vehicle has been repaired here, and both times I have been 200 percent satisfied!!!! Met every expectation from repairs to customer service, great company!!!!
The damaged area looks like new. Easy drop off with coordination between Geico appraiser as well as Enterprise. Timely communication with text status and call for final pick up.
Everybody was just so polite and a thorough professional so really nuthn to add.
Friendly & fast customer service
Vehicle Make : Mitsubishi
My car looked like a new car. The job they done was excellent and I would return if I ever needed my car repaired again. I highly recommend them and the customer service was also excellent. I would recommend them to anybody
My experience was great, thank you for the service you provided.
I love how detailed your customer service is when giving updates on the progress of the car's repairs. I am a very busy working professional andp would use your business again in the future
I really liked the text updates
Vehicle Make : Mitsubishi
So far so good looks great
Very professional. Kept me updated with progress and had minimal paperwork for me.
Very professional and courteous
Outstanding customer service. Quick turn around will recommend to everyone
Excellent customer service. I would recommend to any one. Thank you.
Everyone was really nice to me and answered any questions I had. Everyone helped me with all the damages and kept me updated on my repairs. And they repaired my vehicle in a fast and timely manner.
I'm happy with work done on my truck
My stereo not working it errors
Services were completed in a very fast and timely manner. All staff was very professional.
Today I went to pick up my car and I was in a bad mood from dealing with the auto rental company. Your front desk lady was so friendly and caring within minutes I forget why I was upset, I had my car and out the door in minutes, happy with my experience and the way my auto looked. But that was not the end , on my way home I received a call from you great front desk lady, she called the rental company and straights out everything. That was above the call of duty she needs to be recognized .word of mouth is worth more than money I was very please with my can and happy the way I was treated. I have told many people already again thank you.
Car looks brand new once again, thank you for your hard work
It would have been more convenient if the vehicle could have been delivered to my house.
Was most impressed the the paint job! The mirror was delayed, which delayed the return of the of vehicle, but I am very HAPPY
Very professional. Took care of all needs in a speedy manner. Dan was Great!
The customer service was excellent! I've been in the customer service field for over 21 years with the Navy and you guys are awesome!
Great customer service and everything looks great. Thank you
My radio system now does not work.
Working very well when i turned over my car for repairs.working very well when I
Thank u for washing my car it was also done 2 days early and I didn't have to wait in line at all whenever I was there.Looks brand new again. 100% satisfied.
Made and awful experience go smoothly. Thank you!
It was fast and great ????
I was very happy with the consistent updates regarding my car that I received via text messages and phone calls. My car was only 2 months old and only had 1600 miles on it so to have it vandalized was very stressful and upsetting. But with Geico and San Joaquin collision who both helped me get through the stress of filing my first insurance claim and getting my car fixed and back to how it was originally relatively seamless. I am very thankful
You guys did a good job repairing my 2001 Ford Expedition.
I really appreciate it and thank you for your service.
Professional attitude of all employees was nice.
The bumper alignment was off it ewas agreed im to return for further repair.itherwise staff were courtious
The staff were very courteous and professional handling this claim. The repairs were completed when promised. Thank you for your good service.
My car looks amazing. The paint looks flawless! Good job! Ty :)
They were very accommodating and fixed my car in no time
Very good work, very professional.
But, felt a little impersonal
I like the home town, local business feeling..
Maybe too organized , or I was a small job. I will definitely refer san joaquin collision
Job well done. Thank you.
Car pulls hard right and engine is making a abnormal noise as if something in making contact with one of the drive pulleys and the engine runs as if something is out of balance and there is a heavy smell of oil burning
We will be returning the car for inspection on 4/26/16
We are hopeful these issues can be resolved quickly
Thank you John K
I was satisfied with repairs made to my car. What I was not satisfied with was I asked for an estimate for other repairs that needed to be done it would of been great to if had all the repair done on my car when It was at your shop I am still waiting on that estimate poor customer service on your part
Awsome job! My biggest concern right now is for the other party to admit fault so I can get my deductible back!
Not sure what to say. My van looks great! Thank you!
Thank you for doing a great job repairing my car ahead of schedule. Everyone I dealt with was professional and friendly.
I was very pleased with the quality of work, the texts keeping me informed on the progress. I would recommend you to others. Thank you
Very nice people, and prompt service
Thank you for excellent customer service- readily answering any questions and concerns immediately without any hesitation or delay.
Front desk- excellent- very friendly helpful. Had an inquiry regarding previous work done that needed repair and she went around asking multiple ppl for advice to support the claim without shrugging off what I was requesting. And the guys from the back- Philli? Came out and explained things to me by taking me out to the car- had the other guy do a touch up. There are always things that don't work perfectly- but handling the circumstances when they don't in a noble and just way tells you a lot about the ppl and company. Much appreciated :)
Vehicle Make : Volkswagen
Well my car had another dent not related to the accident, I was expecting to get a call from you to see I can get it fixed as well but never did!!
You guys did an excellent job on my car & I loved the customer service.. Thank You!!
Paint looks new and shiny thanks you
Thanks for your great job
Great job on my car repairment.....I love it. Thank you.
Profesional service. Thanks!
I like how they kept us up to date throughout the entire process
Hopefully, I will not need to come back but if I ever need to get any of my cars repaired I will definitely bring them to San Joaquin Collision. Great service and my repair was done in days, Thank you for making it near painless.
Very pleased with the customer service. Everything was don with excellence. Thank you for such great service.????
Thank you for all the work you did on my baby
Well done!!! Your staff was amazing and knowledgeable. Thank so much for my Holiday of having my car back.
Very happy with th service.
Service was excellent! Great job!
My vehicle was fixed in an appropriate amount of time , staff was friendly , steering wheel was left white possible paint but overall satisfied with service
Your reps were very polite and professional. Kept me informed and finished the work on time. Work looks good, no problems.
Well done. Faster than expected. After service service exceptional.
The whole process went smoothly . Great experience
Thank you. My car looks AMAZING!
very good auto body work. However, I would have your employees make sure that they keep the windows of the customers cars closed in the shop while they're being worked on. Apparently our windows were left open because the inside of my car is all dusty. Otherwise good job!
Vehicle Make : Volkswagen
it was such a non-crappy experience after the crappy experience of rear-ending someone, everyone is really friendly, the text updates are sweet, the repair was fast, the whole rental situation was super easy. i'll recommend this place online and to anyone i talk to and no more accidents but when i have a little more
money and decide to get a couple things fixed (unrelated to the accident), i'll be back, probably can't get a rental since i won't be using my insurance for that stuff but that's cool. good stuff, thanks everyone and thanks ricardo!!
Very happy ... Great customer service
Thanks to both your company and Geico for making this process so simple. What an awesome team!!!!!
Very cordial and efficient staff, excellent communication throughout the process (text updates are a great idea), and the job was done when you said it would be...super positive experience overall! Thank you !
I loved it thank you , very saticfied
Excellent communication and service. Would definitely use again.
It appears that the vehicle was restored to it's original condition. The work was completed in s timely manner. Thanks
It couldnt have been better. Everyone was friendly and very professional. Everyone involved provided excellent service. Thank you and i will tecommend you to friends and family. Thank you. I 'm driving a new car!! At least i feel like it
Vehicle Make : Volkswagen
Excellent customer service, very knowledgable, and finished the repair with quality work and quickly. I will definitely recommend them to my friends and continue to use them for my future needs.
Thank you for a job well done. We were impressed by the communication of the status of the repair. Everyone was so courteous. The whole process was seemless. Thank you again
Car looks as good as new, and it was a new car. Great job.
Great job! Thank u for everything.
I was told i could receive text messages for communication purposes but the messages were not always the correct information. i wasn't told that my bumper would not look the same as the one i had!
I am totally satisfied with San Joaquin collision, they were very professional friendly and made my car as good as new!!
I would have been completely satisfied if my car had been detailed before being returned. It was a terribly huge hassle to be without my car. That would have been a nice touch to take the sting off.
Everyone was very helpful and our van looks great thank you...
Beautiful job. Looks just off the lot and was excited to see her like the day I first got her.
Thank you For making my truck my truck again!
Excellent service. Thanks
Everyone at San Joaquin Collision was great. The repair job was awesome. Just want to day thank you.
Very friendly but professional staff. This was my third vehicle you have repaired and each time the work done was awesome! It is so nice having your shop with in close proximity to me. Great job and very fast service. I know I will return for any repairs again!
Vehicle Make : Volkswagen
Wonderful customer service from beginning to end. There's not another place in town I would choose over San Joaquin.
The service was great! Everything was speedy and they kept me informed of all progress. I've taken vehicles here before end every time I was extremely satisfied!!!
Truck looked good. Only comment woud be where they blended the paint on the front right door, they painted over chips in the old paint. Now the new paint is indented. Looks a little odd.
Great **** work! Showroom new!
Everyone was very kind and very helpful
Ricardo was awesome
Every employee I encountered was friendly, helpful. Knowledgeable, and professional. My car turned out great. Thank you for a great experience. They are hard to find nowadays and when you do find a customer centered, friendly business it is much appreciated. Thank you again.
This is my second time using SJ Collision and I am very happy with both experiences. The repairs have been completed in a timely and look as good as new. Thanks for a great job on the first car, didn't have to look for a reliable repair shop for my second car, I knew right where to take it. I will continue to recommend your company. Thank you for an excellent job.
On top of the bumper paint is peeling...
Very professional, friendly, and kept me in the loop. Quality of work was fabulous!
When I returned home after picking up my vehicle I noticed that the repairs were not up to standards. My hood has a dent and chips all over it, the back end seams were coming apart where they tried to repair it and to top it off my battery was completely dead and I had to get a jump start to get back down to your shop. When they took the battery to A1 they said the battery was bad and they took a battery off of another car instead of buying us a new one and told us to bring the car back Wednesday to be fixed properly. I have already been without my car for 4 days and the guy tells my fiance that he doesn't know if the battery will be covered by my insurance or the owner of San Joaquin but overall everything was bad about this repair and I know San Joaquin is better than this because they fixed my last accident and everything went extremely well So I feel taken advantage of and I feel like they tried to rip me off completely and that is not the way a business should be ran!!I will be back in there Wednesday to have my car fixed right and I want a brand new battery because they ruined mine!!
My car looks amazing as usual. I've been in three times in the past ten years and everytime the team completed great work. Thank you all.
Your customer service if great! You really don't see that these days. I'd like to thank you for washing my truck and shining my rims and tiers. Thank you and keep up the good work.
Monico R Eusquiano
P.S. I wasn't satisfied with GEICO and I hope they don't give you guys a bad name due to their services.
On time, courteous, easy and thoroughly professional. Thank you, SJC.
My car had over 6000.00 worth of damage. I picked it up today and it's even better than before the accident. Their customer service was great! I hope I never need repairs like that again, but if I do, that's where I'll take my vehicle.
This process was a piece of cake start to finish!! Never fun to get smashed into... But I walked into SJC, the receptionist, Geico rep and Enterprise rep were ready and waiting for me. The entire drop off took less than 15 minutes and I was on my way in a rental. Repairs were made quickly, and to perfection!! Pick up was even quicker than drop off. Praying I never need a body shop again... But if I do, it will be SJC!!
Always friendly and extremely efficient.
The car looks great and the service was excellent
The process was so easy, you worked with the insurance agency and the job was completed much sooner then anticipated. My mom was impressed with the quickness of getting the job done, and the fine professional work, it looks as good as new. Thank you all.
It was fast and easy .I only had a problem my insurance agent.I got only **** call from my insurance agent telling me my car would be done soon.the next time it was SJ agent who called me..thank you for your good work..
I had to wait for my rental to arrived. I was promised that it would be waiting and it was not. Also, pick up was quick and easy, but having someone actually walk out yo your car and show you what your car looks like and what was done would have been a nice touch.
Excellent service. Great building, clean, hospitable (coffee?!!), and quick service. Loved the text updates and the GEICO and Enterprise rental service just all came together in one convenient and hassle-free location. Thank you, San Joaquin!!
Thank you. The up date via texting was the best. Thank you again for putting my car back the way it was!!!!!!
I am very happy with the customer service and I will be going to take my car for another repair in the future
Staff is very professional and informative with updates
Very professional & courteous employees...very understanding of my need to have my vehicle back ASAP to get my elderly father to the doctor. The car looked amazing when I picked it up. THANK YOU!!
I was very satisfied, it was good quality work. Plus customer service was the best.
Especially Philly Guerra, the manager he was very helpful and efficient. This is my second vehicle that I have brought in for work and I was very impressed with the work. I would highly recomend this company.
Even though it was horrible to have to get it repaired, my car looks great and my experience was awesome becaise of the customer service that was provided! I would definitely use San Joaquin Collision again...just hope I dont have to!
Took a little longer than planned but that is understandable. Jarod was very pleasant and thorough.
There is only one place in town I want to take my car for repairs (which are apparently frequent.) The people at San Joaquin are friendly and very efficient. Wish all businesses were as well organized as San Joaquin Collision.
The messages saying it was finished on Friday and it wasn't . And again on Tuesday . Were very misleading .
Very happy with paint job
I am bringing it back in about two weeks so the remaining work can be completed to my satisfaction as per Steve Bowden.
Great work, fast. I will always come here for all of my collision needs!!! Great price, fair. Thanks.
Your crew always does a great job!!
I was very pleased with the repair work done on my Toyota. It looks like new. Everyone was very courteous. I also appreciated the transportation that you provided when dropping and picking up my vehicle. Thank you Rita
I've never had any issues with your company, is highly recommend it to anyone. Thank you so much.
My air conditioning does not work as well as it did before. Plan to bring it back to have it checked. Could have had better communication throughout process- I had to call to get updates and find out it would take longer than originally anticipated for car to be finished. Was not called one day as receptionist stated because she "had to leave work that day and it was busy." Estimated time to finish was extended 2 times from original estimate.
No work performed. Only received estimate.
Thank you so much for everything! Everyone was very professional and courteous. Steve you continue to prove that professionalism and personal care/service are Priority, Kudos to You, Dan and all staff!
Customer Service by everyone was exceptional.
The craftsmanship of the repairs was impressive.Car looks brand new. I would recommend SJ Collision to everyone. Thank you. Sandy A
Love the text message updates! Dripping of and picking up my vehicle was fast and easy.
Thanks for everthing. No problems as of yet. Got car back **** day before expected date. Nice
Great job!! Fast and excellent service!
I only wish it hadn't taken as long as it did. I thought the repair time would be shorter since our parts were pre-ordered. But I guess you guys are busy! The repair work, as always, was excellent.
I loved the way my car Looked.it was easy great job
I didn't like that when I dropped my car off that the receptionist didn't say 5 words to me. My car looks good though, and I appreciate that y'all washed it.
My experience with san joaquin colision was awesome...very very friendly...always had answers to my questions...and fixed my car and it looks like new again..thank you
Very professional, quality and on time work. I will definitely recommend others use you.
You're always the best...professional with great customer service!
The staff at SJ Collision were personable, knowledgeable and I was very happy with their work!! I would readily recommend them to anyone who is looking for quality body work and/or painting on their vehicle.
So far everything is holding together......we'll see.
I wouldn't take my car anywhere else!!
We are very satisfied. Thank you for taking such good care of our car and making it look like new ahain.
I was very pleased! Jason was able to assess the damage to my car and get the repair done using some of the parts from my car and ordering only the parts that needed to be replaced, thus saving me money while fixing my car up (almost) like new. Excellent customer service from everyone I encountered and great service. Thanks!
Vehicle Make : Volkswagen
I will recommend your company to all who needs repairs thank you Barbara & Cesar
Great job! I appreciate your thoroughness and professionalism and keeping me updated as to the status of the repair.
Unfortunately I've had to use you guys more than once. Every time you go above and beyond to get my vehicle looking like it did before an accident. I'm always pleased. Thank you!!!!
Super fast service
We always use San Joaquin Collision
Simply professional, in every way!
Without hesitation they took care of my brand new baby!!! Thanks San Juaquin Collision and Jason! You guys are great!
Tks alot I lov it beautful work
Stevie was the best! At at answering all my questions
Everything was great. Even though my repair was minor, the job was done in a timely manner.Thanks
Everything went perfect! I was treated great from beginning to end and my car looks great!
Hector did a great job on the repair!
I really liked your txt communication!
Steve did a Great job and quick I was in and out in 7 hours.