The team knew I was down to one car and did everything possible to get me my car back as soon as possible. I drive for a living and this action will not be forgotten. Thank you so much.
I enjoyed Tim Cooper keeping me updated throughout the whole time.
Jerry did a great job keeping me updated on the repair of my truck. When I got my truck back, it was good as new. Very happy with you guys. Thanks!
Very professional and extremely courteous talented staff.
Excellent communication with texts and phone calls. Always able to call and get status of my car. Very good service all around.
People are very nice there and repairing car well and on time too.
Thank you for Tue fast service and keeping me posted
Service king finished repairing my car in a very timely matter and did an outstanding job I thank you for your time and your service Larry H
Vehicle Make : Land Rover
Everything was great and I'm completely satisfied your team and specifically Kendrick was great to work with.
The team was very knowledgable and ki. nd. The work was super and my car was finished ahead of time.
Customer service was spectacular. Kendrick Mc Kinley was very helpful & informative.He took outstanding care of our needs & repairs. I am so pleased with the repairs to the car. Many thanks, Service King in Glendora, Ca. for making this experience a positive one. Marilyn H
Jerry was very professional and helpful. Had my car completed a day early and did a solid job with it. Thanks.
Tim was very professional and nice, he handled the car repair very well and done what is needed to get the car in original condition. He also gave me a ride in his own car when needed
The receptionalist was polite and patitent when dealing with customers. The assessor Kenrick was very professional in keeping me well informed of the progress of repair. Additionally, the craftmanship and cleaniness of the car upon pick up are excellent.
Service rep kept me updated and gave great customer service
Service wasn't started promptly. 3 weeks without starting repairs. It created a lot of problems for me.
The work was done really well- you couldn't even tell there had been any damage. I got my car back quickly and it was emaculately clean. I was very happy with the service.
Kendrick and Tim went above and beyond to take care of me and my vehicle. They made it look brand new and saved me money. It was a pleasure to work with them
We were very happy with the results of the workbdone on our Challenger it was worth the wait. Everyone was very helpful and kept us informed what wad going on. Thank you to everyone ????????????
Making a very good job thanks appreciate you collaboration thanks again
Drop and pickup of vehicle was so easy and smooth. They provided me a ride home and pick up from home which made our experience very positive and convenient. Great friendly customer service all around such as getting updates on repair status.
This is my second repair performed by King. Both cars were completed as scheduled , this time earlier . I am pleased with the current updates
I was probably about 80-90% satisfied-- When I took my car in, I only really wanted the major damage to be fixed as I wanted to avoid getting my car totaled. That wish was pretty much ignored and, because of that, my car was almost totaled. Thankfully the amount of repairs was lessened and my car was not totaled in the end. But it would have been nice to have been listened to from the start.
Everything else was great-- the people I personally interacted with were nice and professional, and my car was fixed up very nicely in the end. If you can, please listen to the car owner's concerns next time--it may save everyone a headache in the future.
Vehicle Make : Mini Cooper
The service rep, Terry, was extremely professional, service oriented and communicative. The repairs were done well and ahead of schedule. Overal, a very good experience.
Thank you for everything!
Service king thank you for working on my ford satisfied
The car looks beautiful, like new. Excellent work! I
appreciated the periodic text updates. My only
frustration was that the repair took a month to
complete. I understand that the schedule is driven
by the estimated number of total labor hours but
it sure seems to take a long time.
Thank you again for the excellent job!
Updates on the status on my car.
Overall great experience!
Very friendly and knowledgeable answer all my questions about the repair of my car I will recommend to my friends let me know a bout the percentage of job done already and how much longer before they give my day back to me thanks for a great job accomplish
Very happy with the worked preformed on my vehicle. Staff was awesome too.
We greatly appreciate the service that was done.
It was easy process from beginning and till the car was
ready to be picked up. Thank you again for the service.
I had a very good experience. Everything seems to be fine with the repairs. My car looks good.
Thank you Jerry, Terry and Tarixa! You guys are awesome! Thank you for being polite, professional and attentive to my concerns!
It was a very pleasant experience. The gentleman who was in charge of my car was awesome. He let us know what was happening every step of the way. The job was excellent. Thank you.
I was very impressed with the updates Jerry would send me via email and keep me informed as to what was going on with my car... He gave a date that it would be completed, and it was completed before the determined date... All personnel were professional.
Loved the communication! The constant text messages were a great update! Great customer service..Thank you!!
Front desk and all the personal were very profecional
Work was done on time I highly recommend king service for all
You auto Body repair
Edgar Pineda wow excellence Job
Terri was great at keeping me informed on progress and sending me estimate info. The only negative was having to wait an hour for the Enterprise guy to pick me up but I think that was on their end. It might have been nice if the receptionist had called again after seeing me still in the wait room after 20 min. Otherwise, a job well done. Thank you
Very happy with service and the employees are great
Service King did a great job with my car. I particularly appreciated their consistent updates by text and phone.
I was happy with the professionalism, & pleasantness of the employees and how quickly they finished the repair. Terry was extremely helpful and patient iwhen it came to all of my questions.
Jerry Ridriguez is an excellent service advisor. Due to his professionalism, our experience with this shop was very smooth.
Great service! Timely repairs completed as promised.
I was so very impressed with the service and the quickness that all the repairs were done and Jerry Rodriguez was very helpful sending me text messages all the time and I was just overall very happy
GREAT customer service. All staff was super friendly and helpful. I appreciated the daily updates. Best experience I've had with an auto body shop.
I like that I was notified through out the repair process.
Everyone there at service king was both professional and personable. Based on what I see so far they've done a good job. They did the job in a timely manner and were excellent about keeping me in the loop of the progress on the car
Everything was great. Thanks!
Omar Diaz was very helpful and professional. His service was exceptional.
Jerry was really helpful in keeping us updated with changes in our repair estimate, repair status, as well as delivery. We were very satisfied with the repair!! Thank you!!!
none service was excellent
Car looks fantastic. Incredibly good job and the detailing made the car look new. We didn't think it could ever look this good again.
Great communication and follow through!
Everyone was very nice, Terry was exceptional and my car was done before it was estimated.
I had a great experience from the time I came to have my car estimated until I came back to have the job done. Mr. Jerry Rodriguez was very helpful and professional. He was very detailed in explaining the work that needed to be done with my car. I'm very glad that i got back my car in 4 days days as promised. Thank you completing the job on my car even though it meant for you to work on Saturday. I greatly appreciated it. I will definitely recommend your company to my friends and family. Have a great day!
I liked the way how the follow-ups were done..with all the email & text messages I got to inform me about the status of my car was just great. I appreciate the calls made by Terry.. I would definitely recommend Service King to my friends & family!
Everthing came out really well and in a timely manner
Jerry was awesome. He kept me very informed throughout the entire process. The work done on my Mazda was excellent.
Great service and my car looks brand new
Good job and nice and dependable.
Jerry Rodriguez was awesome! I could not have asked for better service from beginning to end!! Thank you so much, Jerry!!
Great job. Very professional.my car looks as new and crew had great attitude. I will definitely recommend you guys
Very good communication as to progress. Quality was excellent. Very good company to deal with.
Thank you the whole team Service King at Glendora for doing such an outstanding job on my car.very happy when i went to pick up my car this morning,my car looked like brand new nice and clean inside and outside.there's no way one anyone could tell this car been in a collision before. I absolutely recommend this place to friends and family.
Superb service. Recommended!!!
Good service and faster than I expected
Awesome job! Very professional!
Perfect job. Very good experience
Very satisfied with Jerry and the work
I loved the idea of texting me at all phases letting me know the status of my car. Emailing as well. From the initial contact from usaa to making an appointment at service king was totally effortless. Thank you for a smooth transaction.
The team in Glendora are awesome :) Jerry and the receptionist are wonderful, timely, responsive and always has a great smile!
Jerry at Service King was awesome! Thorough, professional, friendly, and fast!!
They did a great job! Really happy with the job you guys did.
My car looks amazing as if nothing happened!! Im very happy with the service I received...
The staff were friendly, knowledgeable and prompt. We are more than happy with the service provided and would, without hesitation recommend them
Liked the courtesy & professionalism
Great job great people at the site.
The best **** service I've ever gotten from any company. Respectfull and fast service. Would come back for anything again.
Your team was friendly, courteous and kind. Everything was explained the whole process.
Excellent customer service
The entire team from Jerry to Amy did an awesome job making me feel like family. I would recommend this place to anyone that needs repair in the near future.
Great job good people and great service
I really appreciated the friendly courteous service and updates on the progress of repairs. You made things easy for me, so I trusted in your doing a professional job. Thanks for all you did!
Greatly appreciate how well you kept me informed on how things were going with my car. Thank you.
Jerry and the front desk lady made me feel very comfortable and confident that my car was in excellent care for repairs. Very courteous. You have my recomendation. Thank you
Loved your service !! Loved your texts!! Thank you so much !!
I'm very happy with u guys u are so profetional and very quick results thankyou to everyone
Very attentive staff very polite specially very honest I can highly recommend your shop
Excellent service thank you
I received timely and informative calls regarding the status and was constantly kept informed of its progress. I appreciated being kept in the loop, especially his honesty about the tire light and him test driving my vehicle. It was a thorough job well done!
Yes they actually took the time to fix the car on time, they kept their promise and they let me know their every step from when I dropped off my car
Everyone was very courteous, and the work was completed quickly and with great attention to detail.
Great customer service. Kept me updated all the time. Finished before agreed time.
Gerry was awesome! I was extremely satisfied with my experience with him. As a store manager of a retail store myself, his customer service exceeded my expectations! I would definitely encourage to hire more people like him. Everyone else I met at the shop was awesome too!
Awesome service! Took care of everything!
I would recommend Service King Glendora to anyone who wants to be treated with care and respect. The people there were wonderful.
Thank you, the team did a great job.
Service King in Glendora, CA was very professional & had my car repaired quicker than anticipated. Staff was very friendly & accomodating. They even delivered my car to my residency.
Jerry was great. Friendly & knowledgable. Service was performed correctly & on time.
Top notch service. Great working with Tri and Jerry.
Great job all around!
Very nice service, everything went fast and without trouble.
Fantastic work and amazing turn around in the repairs. Thank you for the great work!
The service was fantastic, I was updated daily about the progress of my vehicle and everything was explained to me. My car was brought in on a Tuesday and was ready Friday evening.... Was also convenient to me as far as being close to my home. Would highly recommend Service King to anyone needing repairs. Staff is friendly and courteous . My car looks great, doesn't even look as if it had body work done!!! A TEN IN MY BOOK.
Every one was helpful, professional and did an excellent job. I would definitely recommend Service King to anyone needing car repair. Thank you.
Very impressed by the work done. The car is clean inside out. Jerry was very accommodating over pick up time of my car. Absolutely will recommend to others.
All around Great Service!
From the minute I received my appt. information to the minute I stepped into the office. Gerardo and his team were helpful and service was quick too. Basically, a one stop shop. LOVE, LOVE my experience with your company. Excellent service is hard to come by. THANK YOU!
Adriana, is wonderful!
Nice hand off when my primary contact went on vacation. The service was seemless.
Jerry and Adrianna were fabulous! Very professional and caring!
Your service was so amazing .I was always informed of my Cars progress.it was done 3 daysahead. I well use your service again .very professional costumer service.
Very courteous, professional service from Jerry; very good job on my car. They go the extra mile for customers.
I was totally satisfied, they did a fantastic job. The car was done sooner then they had estimated. I would absolutely recommend them to all my friends.
Vehicle Make : Volkswagen
Danny always updated me every time something new with my car going on. He was knowledgeable and very professional.
The woman at the front desk was as well. Unfortunately, I don't remember her name.
Customer service was great!
They were like family. They understood that our car has become a member of our family and that we missed it. They called regularly with updates...laughed at all of my jokes about my cars surgery and granted my wish of getting my car home before my birthday on the 6th of February. They take great pride in their work and were so thrilled to show me my looks like brand new car! I took cards and will share my experience with friends. Definitely a job superbly done!
Jerry has excellent customer service. He made everything go so smooth, he keep us informed about every detail. He made us feel like we really mattered to him. My truck looks so awesome:) like nothing ever happened. This place is the best. I would recommend this place 100% to any or everyone.
They did a good job and the staff are friendly.
They had amazing customer service. Very fast and helpful. Let me know about everything that was happening with my car and made me feel very apart of the process
The updates via text message were awesome... Always knew what was going on.. My car looks brand new!
I really appreciate Service Kings customer service.
All staff were nice, helpful, and really took care of me and my car. After a hit and run accident, my car was completed on time as scheduled and looked brand new. I would definitely recommend Service King as their primary auto shop / collision center.
Very satisfied, the whole experience was very positive. From the front counter to Danny keeping me updated every step of the way.
Thank You, Kenny E
Job great done!Thank you Danny,professional crew in shop,Service King #1
I went to pick up my truck and notice the front bumper was not reassemble correctly. There dings in the driver door. The side mirror was scuffed up like it was backed up into something. The bumper was obviously crooked. I don't understand how it would be acceptable to return it to a customer this way?
Jerry was kind & considerate. Work was done quickly.
Fast, efficient. Made a tough situation as good as it can be. Danny was awesome.
Vehicle Make : Volkswagen
Jerry was great. I appreciated the communication about the repairs to my vehicle. Definitely made me feel better about my new car being in an accident. I am confident the repairs were done right and she looks good as new! Thank you!!!
I'll come back to your business, and won't hesitate to recommend you to my friends.
Jerry was amazing very friendly and worked very hard to see everything through exactly the way I wanted it.
Timely updates and communication, in addition to providing excellent service. Thanks.
Overall was satisfied with the profesionalism of the crew begining with the receptionist to the workers. Kevin was on top of everything keeping me updated and explained everything well.
Danny did a great job keeping me updated on the progress of my repair and even delivered it earlier than expected. The car looks great and the entire process was quick and without hassle. Thank you!
True professionals that due excellent work. I recommend them as top notch
Kevin was a really big help for me, need to give that guy a raise! He went above and beyond any person involved with my situation and for that thanks!
Danny and Adriana and the staff were awesome! They kept me informed and my car was done sooner than expected and looked better than it did when I dropped it off! Thank you!
The customer service and the work I will like to thank Rodriguez for the service he provided.
Jerry was a pleasure to work with. He's was able to address all my questions and concerns with ease.
The representatives were all very nice and informative. Top notch service!!!
The work looks great. Danny kept me informed often about the process. It just so happens I'm getting married in a few days so managing picking up my car after it was finished was going to be a challenge. Service King took my personal needs into account and finished the job one week early! Danny and your staff took the stress off me and made this process smooth and worry free. When I came to pick up my car I needed the process to be quick and efficient. My car was ready, the paperwork was in order, and the staff made sure I knew everything I needed to know before I left. The whole process was a positive experience for me. Thanks service King!
I liked that he kept me informed the whole time my car was with service King. Thanks Jerry and the team there they did a great
Waisted my time and inconvenient me due to there lack.of experience and communication
This is the best service from an auto body repair shop I've ever experienced. They took care of the who what when where why and how. I walked away kind of astonished that things went so much better than I could imagine. I usually brace for the worst with this kind of repair. Thanks!!!
Thank you Jerry for keeping us informed as the repairs went on. The car looks great.
Very professional services I will refer others to this shop
Thought the updates were a nice touch. Everyone there was very helpful at every level. Car looks great! Thank You
Excellent customer service
The job the guys did was excellent!!I couldn't be any happier !!my car looks absolutely brand new .Mr. Robert Pate was awesome ..please thank everyone who worked on my car!!!
I really appreciated that service king took care of damage that the insurance was not going to cover and I also liked that they kept me up to date with everything that was being done to the car.
Excellent customer service from robert and Joanna. Attention to detail is good. Happy with regular text updates and the thank you message at the end. Best part is you support our veterans who have served our country.
Very professional and understanding team.
Staff was amazing. I was always informed of how the process was going with text messages, emails and phone calls.
Vehicle Make : Volkswagen
Thanks for a job well done! My car looks brand new! And thanks for the speedy turnaround despite the delays. And the partnership with Enterprise Rental is awesome!
Very courteous and professional thank you
The entire staff was very helpful and professional. I personally worked with Robert who was very helpful and answered all my questions thoroughly. He went above and beyond to make sure I was accommodated. If I ever need to return to a body shop I will return here and recommend to all my family and friends.
Danny did a good job keeping us informed, he was friendly and helpful as well. The repair was excellent and professionally done. Adrian was very efficient with the paperwork also. Robert, u have a good team and u r a good manager.
Excellent service, very polite personnel ,on schedule and deliver as promessed right on time.
Vehicle Make : Volkswagen
Very professional and kept me informed.
The work was finished perfectly. It looks great. I love how they clean the car. They even buffed my hood. I also appreciate the text updates. Everyone was friendly and so professional.
Got the car back in one day and looks new again.
Danny Perez saved my car! The insurance company wanted to total my car, but Danny was able to convince them that it could be fixed. I am so happy. My car looks great! Will definitely recommend Service King to anyone whose car needs some body work.
Vanessa was excellent. She was very professional, friendly and knowledgeable. She transformed a stressful situation into a great experience. Everyone in the office were very friendly and made you feel valued.
Your staff was very professional and went the extra mile, especially Danny and Manual. Thanks guys.
Great job and accomadating!
You guys are awesome you must complete the job really fast.
I didnt know a service station could be so caring. Thanks. Gina.Shaw
I am very happy with the excellent work done to my car. Itvnow looks so pretty! Danny Perez was wonderful, very helpful and kind. I really appreciate that I was keep up to date on how things were going. The young lady at the front desk was also very nice and helpful. You guys made what is a stressful situation a lot more easy. Thank you all for the work and care put in.
Danny had my car fixed & ready in less then a week. He provided me with daily updates and repair status. I felt like my car was in good hands.
Danny's customer service was great! I came in on a Saturday and he was the only one there. Everyone was very prompt with helping me out and getting my car fixed and cleaned as fast as possible.
it went very smoothly enterprise got a car to me and I was able to leave it there and the work my car looks really good
The service was great. I loved the communication that they provided the whole way through. Thanks Danny you were a great rep.
Well this is the second car that service king has fix for my family , were very happy with their performance . They truly know what customer satisfaction really means. It start for customer service all the way thru their shop .
It's not easy to find good repair shops now days . I will for sure to recommend them to all my family and friends .....
That's how much comfort they gave us thru this ordeal .........
THANK YOU TO ALL OF THE PERSONNEL INVOLVE TO REALLY MAKE THIS HAPPENED Hernan G
Keep up the great job Danny and Vanessa!
A service! **** Martinez, Service Advisor in Glendora is awesome! He thoroughly went over the details on the repair of my Toyota Venza and kept me up to date on the repairs. My car was done in just two days which is quite impressive! I am so happy and pleased with the bumper repair done to my car, It looks like a dent was never there. The results are amazing! Thank you so much **** and Service King, Glendora for your awesome service!
Was very satisfied with the service and car, the girls in the office were very courteous and sweet. And Danny did a great job keeping us updated on the vehicle and very professional and courteous. I would definitely bring my car there again, but hopefully I won't ever have to, lol.
Drivers side window glass was scratched pretty badly. Looks like when tape was removed or installed. Also the rubber door/window seal has over spray from painting. Will contact you on Friday to make arrangements for correcting these issues.
I was weary at first but **** helped calm those nerves by answering all my questions detail by detail. But most importantly the great service from when I dropped off my car to when I picked it up and also the updates either via text or phone call, really made me feel I made the right choice. **** was extremely helpful the whole way through, please pay the man he's great.
I was contacted to advise car would be ready next day, told they would have car at Ontario location by 10am. However that didn't happen. I was told the tow truck driverwas stuck in ttraffic, yet when the driver finally got the car to me he apologized cause he was busy and had several tow calls before mine.
The prompt service in which the vehicle was really amazing .
And then to se the Perfection on which the paint was match,
Wow it's was just perfect .
Very happy overall if I was to score this it would a 10
And for the future if I need any repairs I'll know where to
Take my car
Thank you guys for a great service